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Rated 4.0 out of 5 by 79 reviewers.
Rated 2.0 out of 5.0 by Beware dreadful rooms Rooms 301 & 303 are directly below some fans or generators. It's almost impossible to sleep, the whole room vibrates and is very noisy. Occasionally some of them switch off for a while but the overall experience is dreadful. Otherwise the hotel is very good I have no idea why they rent those rooms they should be used for storage only. 14 December 2012
Rated 5.0 out of 5.0 by Great service I stay here many times a year and am always welcomed by the great staff. 06 December 2012
Rated 4.0 out of 5.0 by weekend we arrived on 24/11 so that we could get to Kings Lynn early on 25/11. Being a priority club Gold member I was given good treatment. My wife suffers from clausterphobia so that we require spacious rooms so that she feeels comfortable. I was advised by duty manager to ask for one of 2 rooms. These weren't available the day before we arrived but we were delighted to have one of the rooms we desired allocated to us when we arrived. This made the stay more enjoyable. Because of my membership and using my rewards at Peterborough the management kindly gave us 2 mini bottles of red wine together with chocolates and some biscuits which was a nice touch. I was dismayed when we booked out to find that the wine had been charged to me even though I had checked with reception the day before that they were a gift. However the charge was removed on my complaint. Apart from this hiccup the weekend went very well and we would stay here again given the opportunity. 03 December 2012
Rated 5.0 out of 5.0 by Perfect Visited Peterborough to see family and friends so we just needed a room for the night. Reception was spot on and they even called after a few minutes to see if all was OK. The room was very clean, everything worked and on our return late evening it was so relaxing we had a great sleep. Nice swim in the morning before returning to see the family. Checkout was efficient and again friendly. Holiday Inns can vary town by town, this is a great one. 01 December 2012
Rated 5.0 out of 5.0 by A relaxing Oasis after a hectic day! Everything about my stay at Peterborough West was marvelous. The Staff on Reception, at the Bar, in the Restaurant, and the Leisure Complex were all very friendly and professional in the way they delivered the Holiday Inn brand. My room was always well cleaned and presented ready for when I came back from a long days work. I would particularly like to commend the Restaurant Manageress and her team. The variety and quality of the food on the Menu's was outstanding and well prepared, my compliments to the Chef(s) and their teams in the Kitchen. I will definately stay here again in the near future. 18 November 2012
Rated 4.0 out of 5.0 by Get the room upgrade I have stayed here a couple of times now. The first time, my room really wasn't that nice, it had a really old chunky TV which made a buzzing noise (so loud I had to move rooms!) and was a bit tired looking overall. The second time I ended up in an executive room which was really nicely done - and very good value for money, highly recommended to spend the extra little bit for the nicer room. The gym is great - better than other hotels I've stayed at nearby. They do classes as well as having the usual exercise equipment which is nice. The only thing I would not recommend at all is the food. I tried a few different things, all of which were not impressive, including the breakfast where I tasted the worst sausage of my life. My room order omelette came swimming in a sea of raw egg and the salad came complete with the peppers and onion I'd specifically asked to be removed. The following night I ordered a goats cheese starter - which came without the goats cheese! The staff were lovely and helpful but when you're tired and hungry you just want a nice meal with no complications. Overall I'd say give it a go, stick to burger or fish and chips and you'll probably be very happy. 15 November 2012
Rated 5.0 out of 5.0 by Excellent for business trips I spent 2 nights a week at this hotel for 11 months. Having tried out a couple of other hotels at the beginning, this one was by far the best. After a few months of staying there, the staff got to know me well and would be handing over my check in docs as I walked in through the lobby. Everyone was always friendly and willing to help with any issues/concerns. The rooms are very clean and comfortable- you always know what to expect and you're never let down. Overall, I would recommend this hotel for business or short personal trips... 15 November 2012
Rated 5.0 out of 5.0 by A good stay We stayed for one night's dinner bed and breakfast for a family reunion. We were able to spend a quiet few hours relaxing in the lounge and then use the excellent pool and well equipped fitness room. The large bedrooms were clean and well furnished. The highlight without a doubt was dinner. The restaurant was quiet, the service top notch and most importantly the food excellent and reasonably priced. The only minus points were the price of drinks and I didn't feel the quality of the breakfast matched that of the dinner. Without exception the staff were very good. 27 October 2012
Rated 5.0 out of 5.0 by Great Service! A Special themed fund raising Event made even better by friendly, helpful staff! Those little touches that make all the difference. Would highly recommend and hope to be back next year. 26 October 2012
Rated 5.0 out of 5.0 Three weeks at The Holiday Inn All the staff are polite and helpful, also they are able to share the odd joke to help you feel more comfortable when you're away from home. I can't help but name a few of the staff such as Margaret (apologies for any miss spellings#, a waitress on the breakfast shift who always had time and almost made me feel like my own mum was still here#lovely person). Layla is one of the Managers and she put up with my obsessions with my dogs as well as being a true professional. Mark, the Manager, took time to arrange for all of us to accommodated in the hotel when our bookings had been mucked up and was contactable at a moment's notice and took time to answer our questions. Great Hotel Great team! 17 October 2012
Rated 3.0 out of 5.0 by Cold bath Bath water not very warm (room 101). Leisure centre unattanded (08:30 Sunday) had to go back to my room to get a my own towel. 14 October 2012
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