Rated 4.4 out of 5 by 244
Rated 4.0 out of 5.0 great race day location
This hotel is just a short walk from Chester Race Course. With traffic being very busy on race day it is much easier to walk than catch a cab.
Although the rooms were well decorated I think they should up-grade some rooms so that there are rooms with walk - in power showers.
Not many people have a bath these days yet all the rooms at this hotel , and to be fair most other hotels, have showers over baths.
This is a pet hate of mine as I never feel safe climbing into and out of a bath to have a shower and I HATE shower curtains!
Reception staff were the only staff we dealt with and they were excellent.
15 May 2013
Rated 5.0 out of 5.0 by Gordsbint Great Stay - lovely staff
Spent a very relaxing weekend at the Chester Crowne Plaza.
All staff we encountered were exceptionally pleasant right from checking in to checking out.
Room was very spacious with a huuuuge comfortable bed. Although the pillows were a little too 'full' for our own personal taste, the housekeeper swapped them for us with no fuss or bother.
The buffet breakfast was by far the best we have ever encountered. From cereals to fruit, full English to croissants and even food cooked to order. It was plentiful, fresh and delicious. The restaurant staff were extremely attentive and made us feel very welcome.
We will definitely return.
14 May 2013
Rated 4.0 out of 5.0 by sue2coats Not quite executive enough!
We stayed for 3 nights in an ‘executive’ room at the Crowne plaza in Chester.
Excellent, attentive & helpful staff.
Excecutive lounge was nice, but could be bigger
Executive room was not quiet due to adjoining door.
Executive room appeared no different from standard room
Expensive parking, when you can see it cheaper from the room window.
Wi-Fi not complimentary (and expensive)
No attempt for glass recycling in executive lounge
Black-out curtains did not.
Aspects of room dusty
Loo roll was the cheapest available.
12 May 2013
Rated 5.0 out of 5.0 by shazza64 Location was very good.
Had a brilliant time would stay here again. Staff excellent in all departments.
12 May 2013
Rated 5.0 out of 5.0 by CDM72 Excellent hotel
Arrived with my wife earlier than the scheduled checking in time but was told by the very helpful receptionist that the room was not only available but we had been upgraded to an executive suite! and a complimentary bottle of wine too! The room was exceptionally clean and spacious and being a very fussy sleeper, I found the bed very comfortable. The extra touches in the room including the lavender spray, chocolates, bottled water & dressing gown all added to a top class stay. This was further helped by the both knowledgeable and efficient staff in the bar on the local area and cocktail bars we could visit. The spa was fab and the staff were helpful and it was clean and had excellent facilities. This was all topped off by an amazing breakfast with lots of choice, nice customer service and pleasant dining area. We're already looking at when we can have a return stay and would recommend it to all our friends and family!
10 May 2013
Rated 4.0 out of 5.0 by Gavinc73 Nice hotel...parking is a disgrace.
Negatives: if the main parking area is full, the overflow is hard to find, difficult and dangerous to drive around and if you don't have the ticket properly in your windscreen, it costs you a £25 fine!!
Positive. Nice bar, with good bar food. Massive beds!
10 May 2013
Rated 5.0 out of 5.0 by thelovebug great location
the hotel was well situated for the centre shops,racecourse and bars,the staff were very helpful and pleasant and the rooms were clean and comfortable,would definitely stay here again
08 May 2013
Rated 4.0 out of 5.0 by Bullers Great place, just improve the breakfasts!
Had a 2 night stay end April with 3 other couples. Location, ambience and staff were excellent. Let down a bit by two things - both surely fixable. What's the point of a controllable radiator in the room if heat is pumped out regardless by the pipes passing through? Might be okay in January but not late April! And please improve the quality of the food at breakfast.
04 May 2013
Rated 5.0 out of 5.0 by chinaman10 Top Notch
I've stayed here 40+ days cumulatively and I can honestly say this is a great hotel. Staff is superb, very polite and very attentive to guests. Service is top notch, always willing to help. Good breakfast and all day menu. Centrally located in Chester so can easily walk to anywhere in town. Room are good but an upgrade wouldn't hurt. Wifi drops intermittently so might consider improving this.
01 May 2013
Rated 4.0 out of 5.0 by TerPa Good location
Good central location, car park good although I think the charge should be integrated with the hotel price. Lovely breakfast. Only sorry we didn't have time to use the pool!
27 April 2013
Rated 4.0 out of 5.0 by Kidfreebreak Lovely spa and helpful staff
We had a lovely weekend away. Spa was excellent and we had the full treatment with facial and massage. Breakfast was gorgeous. The only thing we could fault was temperature of the room which was too hot even with the air con on.
26 April 2013
Rated 5.0 out of 5.0 by Archie1 Anniversary Weekend Break
My wife and i bookesd the hotel for our wedding anniversary weekend, from the moment we arrived the staff were very helpful and welcoming. before we arrived i phoned and asked if i could have some champagne and flowers put in the room for a surprise for my wife on our arrival, which the staff did with no fuss at all, the flowers were stunning. The room was very comfortable and overlooked the race course which the staff did for us as it was our anniversary, nice little touch. We have already decided to go back and stay for our anniversary at the Crowne Plaza next year as the experience was so enjoyable.
26 April 2013
Rated 4.0 out of 5.0 by exploder Nice place to stay
Stayed at this hotel a few times before and would not look anywhere else.
Good location and good service
Wish they would fix the noisy doors on the Lower Ground level!
23 April 2013
Rated 5.0 out of 5.0 by StephenW Great weekend
Needed a quiet relaxing weekend to re-charge batteries. Got great service; good facilities; and good food. Staff were very friendly and efficient. Good value also. Good location
23 April 2013
Rated 5.0 out of 5.0 by RHiltonJones Exceleent service and good value
We stayed for the one night in Chester and went to the zoo the following day. Big savings on the room and zoo package highly recommended. Great location easy to find and ammeneties were first class especially the pool which we all enjoyed without costing another penny. Breakfastt was su[erb ad set us up for the day. Definately return to this great hotel. Hotel was a bit on the warm side at night even with the heating turned off minor niggle
12 April 2013
Rated 5.0 out of 5.0 by melanoochi Fantastic staff Make this a great hotel
Had a lovely stay; Staff made us welcome from the start; room was lovely; Late check out was a massive plus and the location is perfect for a night out in Chester> Bit pricey for every time but for a treat, fab!
12 April 2013
Rated 4.0 out of 5.0 by Sarah118 Execellent Easter Break
My family and I have recently stayed at the Crowne Plaza Chester, which we all thoroughly enjoyed. We stayed on the all inclusive package, which was a fantastic deal. The staff coiuldnt do enough for us; they were polite, obliging and very helpful. The kids particularly enjoyed going in the pool, which is ideal for children. I would recemmend this hotel to any family, its fab!
08 April 2013
Rated 5.0 out of 5.0 by LadyJD Great Location
Almost in the middle of Chester this hotel must be hard to beat. Within easy walking distance of shops, restaurants, race track and the beautiful Chester city walls. Breakfast was outstanding as was the service. Our special dietary request was catered for without any problem and in fact with a smile. We had some treatments in the Spa that were a very special treat. A truly lovely 3 night break that could not be faulted. Would certainly return and recommend.
07 April 2013
Rated 5.0 out of 5.0 by ShropshireLass Excellent friendly and helpful staff
Lovely clean well-maintained hotel filled with such wonderful helpful staff for whom nothing was too much trouble. I stayed with a large conference so the hotel was full and VERY busy and yet the staff were unflappable, always smiling and looked happy in their work. For a large chain hotel, this one had an individual friendly happy atmosphere rather than the usual polite but uninspiring corporate feel. I would definitely recommend and would love to stay again (if only I didn't live so close that only a conference could really justify it!). Only disappointment was the swimming pool which is small.
31 March 2013
Rated 3.0 out of 5.0 by asillyintellect Not impressed
Frequently understaffed and an overpriced conference meal which was poorly managed (late, less than 10 waiters for over 200 people, not very tasty or value for money, the whole meal took to long to serve and while waiting for coffee (either because it was not ready or because they had different priorities) the staff decided to pick up the dirty dishes of people who had left and when I asked for my coffee I had to wait 10 minutes further). The hotel was clean and suitable for the conference however. I am surprised I was sent a feedback form to post online as I turned two feedback forms in with many of my comments, many negative. Perhaps they are so honest they want me to post them?
30 March 2013
Rated 5.0 out of 5.0 by Chris35 Relaxed, comfortable and great service
My stay at the Crowne Plaza was for a conference being held there. Facilities were excellent and without exception the staff went out of their way to be helpful, welcoming and friendly. Nothing was too much trouble. A very pleasant stay.
30 March 2013
Rated 3.0 out of 5.0 by RCHunter Great staff but very "tired" bedrooms
The staff at Crowne Plaza Chester have been well trained and are extremely customer-focussed while also being friendly.
I have stayed at this hotel many times over the past 3 years.
The location of the hotel is very convenient for all the town centre restaurants, shops etc.
On the negative side the bedrooms are poorly furnished by today's standards and the sitting chair is often permanently soiled. I have written to Crowne Plaza previously regarding this complaint but have never received an acknowledgement.
27 March 2013
Rated 5.0 out of 5.0 by Rumpole Central City Location
First Class Hotel in a Central location easy walk into Chester town centre.
Extremely helpful staff I highly recommend this hotel
One comment the steam room by the pool was out of order the day I stayed. I think they should have a sign stating why the steam room is out of order and how many days they have waited for this to be repaired. This would show how open and honest they are and I believe encourage them to make the repair.
Otherwise another perfect stay
22 March 2013
Rated 5.0 out of 5.0 by Lindaliz Great Situation In Chester
This was probably our 4th or 5th stay at hotel. Everything was as expected - comfortable room, good leisure facilities and excellent location.
The only thing to spoil our stay was the absence of robes in our executive room and a poorly stocked mini-bar. We mentioned these problems at reception at about 7.30pm as we left for a meal out and were promised that they would be rectified. On returning later, the robes had been delivered but sadly, the mini - bar had not been re-stocked. We only had 2 bottles of wine, one bottle of water and a chocolate bar.
It is not the service we expect when staying in an executive room.
22 March 2013
Rated 5.0 out of 5.0 by Taff1968 Overall Service
From checking in through to checking out the following day, the staff I encountered always greeted me with a smile and a warm welcome.
The staff were extremely helpful and at all times and conducted themsleves in a pleasant and professional manner.
Should I need to stay in Chester again, I will choose the Crowne Plaza over any other hotel.
21 March 2013
Rated 5.0 out of 5.0 by pottery159 great location in a lovely town
Excellant location , short walk into Chester . Very helpful and friendly staff .Rooms well furnished and a good size.
20 March 2013
Rated 4.0 out of 5.0 by GWR60 Good base for a visit to Chester
Very friendly welcome.
It has all the amenities you will require during your stay and is very well situated, being only a couple of minutes walk from all the shops and places of interest in the city center.
The only drawback is the limited on site car parking, a couple of times I have had to use the nearby NCP.
18 March 2013
Rated 5.0 out of 5.0 by Talla Chester Crown Plazza
One of the best hotels I have stayed in. Spacious rooms and layout. The decor was just stunning in a grand way around the bar and restaurant areas. The staff were absolutley brilliant.
The hotel is situated literally a stones through away from Chester's famous shopping area so carrying christmas presents back was no issue at all and we made 2 trips on foot into the town centre. Look out for a busker with a violin in the main shopping area as this will probably be the world renowned Ed Alleyn Johnson. We saw him on our last trip and that just topped of a brilliant weekend.
12 March 2013
Rated 5.0 out of 5.0 by GOJ48 A good stay
My Five nights at Chester Crowne Plaza were very comfortable. I could not fault the room or bathroom. Breakfast very good apart from the day my poached eggs got lost which was quickly resolved. Had a package including dinner with a good choice on the menu. I enjoyed the stay and as the hotel is in the centre of chester so did my wife as Chester is good for shopping.
07 March 2013
Rated 3.0 out of 5.0 by okeydokey Parking issue
My husband and myself had looked forward to this weekend away as booked by our daughter as a present. She had paid for the whole weekend including car parking. On arrival there were no parking spaces in the hotel car park. We were given a pass to put in the car window and told to park in the short stay car park. We did this and being a Saturday it was quite busy. We proceeded to park the car and the car parked in the adjacent bay was over the white lines. This gave us no alternative but to go over the lines ourselves. You can image how furious we were on Sunday morning to find that we had been issued with a £50 parking fine. This, on top of the fact that my daughter had already paid £15 to park, put a total dampener on the weekend.
I also wish to say that on the Saturday night I requested a bathrobe and had to wait 25 minutes before this was received.
I put the lights on which illuminate the underside of the bedside cabinet and the carpet was dirty, very, very dusty.
The cooked breakfast on both Sunday and Monday morning was cold. There was plenty to choose from but a hot breakfast should in fact be hot.
Out first experience in Chester was spoilt by the fact that we now have a £50 fine to pay, the first my husband has received in over 40 years of driving. (The hotel did refund the £15.00 car park cost but the weekend was still spoilt by having received the ticket)
05 March 2013