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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.1

based on 1419 reviews
86%
Recommend This Property

Ratings Breakdown

1419reviews

  • 5 Stars
    703
  • 4 Stars
    423
  • 3 Stars
    143
  • 2 Stars
    99
  • 1 Stars
    51

Comfortable Stay

By

16 February 2020

Nice and polite staff, pool and gym facilities much welcome after a long day.

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Dreadful

By

16 February 2020

Small room
Really poor: desk, chair, sofa, TV, air con, room service, internal phone, reception staff, dressing gown and more.
Ridiculously expensive for what you get.
Don't stay unless you have no alternative.

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Holiday Inn Runcorn

By

04 February 2020

club

Swift check in and good facilities for a brief business stay.Fitness Centre and swimming pool a very good bonus.Excellent service by all staff who were more than willing to do that little bit extra to make sure my stay was comfortable and a pleasant experience.

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Staff great, hotel let them down

By

02 February 2020

The staff here are fantastic, very friendly and welcoming. As a regular they remember me and are a credit to the hotel. Jo, Vicky, Steve, Rebeka, Karen, Nate Nat, etc. What let the hotel down was the lack of heating in the room!!!!!

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Great staff, making best of facilities

By

02 February 2020

platinumelite

Apart from the dated structure, this hotel has a lot to recommend it. The pool area, though dated, is well maintained and the main public areas are welcoming. Reception staff are outstandingly friendly and very considerate (especially Rebekah) and looking for how to achieve the desired 10/10 standard. Rooms are small, but sufficient and the hotel, even when full, is quiet enough (along with great beds) to sleep very comfortably.

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Great hotel

By

30 January 2020

Great hotel staff from check in to chexknoutnwere lovely, friendly and genuinely interested in speaking with you, food was good quality, served timely and worth the money, bar service was prompt and very friendly

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Great Service

By

30 January 2020

A hotel that truly values it's customers. A must stay for those wanting to be in a central location.

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Good service, excellent restaurant but many things to review

By

27 January 2020

club

Great service and valuable staff together with an excellent food/restaurant (major advantage). However a lot to do regarding the comfort of the room, the heating system and the hygiene in the common/convenient places (corridors/toilet/lobby).

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Good hotel but the rooms need to be updated

By

23 January 2020

Hotel is comfortable with excellent restaurant and breakfast. Only real detraction of the hotel is the age of the rooms / building fabric, even where rooms have been updated, a better job could have been done.

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Spoilt by poor room facilities

By

22 January 2020

club

Overall ok but inability to resolve room issues dampened our enthusiasm

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Very comfortable and friendly hotel

By

21 January 2020

platinumelite

We were greeted warmly on arrival for our one night stay and given a free upgrade to an executive room as a Platinum member. The room was comfortable, clean and attractively decorated. The bathroom appeared to have been recently refurbished and included a range of luxury toiletries. The excellent breakfast was served buffet style and the staff were very attentive and friendly. Our one night proved excellent value for money for the booking via the members flash sale.

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Great service

By

20 January 2020

The staff are the best I’ve ever encountered in any hotel or BnB. They were always polite, friendly and made my stay most enjoyable

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