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Rated 4.0 out of 5 by 154 reviewers.
Rated 4.0 out of 5.0 Great Staff - good location Excellent staff made this short stay an enjoyable one. Particular credit must go to a young gentleman on breakfast who passsed from table to table giving an fantastic level of service. 08 July 2014
Rated 2.0 out of 5.0 by Tired room, but good staff. I stayed here for one night on business. I had travelled for 4 hours, then worked a further 10 hours, so was pretty tired when I got to the hotel. I was given room 229. It was REALLY tired (more so than me!). The staff were friendly, but failed to expalin how the keycard worked, so I had to return to reception when it failed to open my door. I would stay again, but I would call to make the booking, as I would request a decent standard of room this time. 07 July 2014
Rated 3.0 out of 5.0 by Family birthdays Disappointed on the lack of attention to detail on check in, such as location of room, breakfast time 04 July 2014
Rated 4.0 out of 5.0 by Good base to visit Cheshire My husband and I booked this hotel due to its central location for our weekend away and the fact that it had a leisure club. We needed a base for a wedding in Warrington, a night out in Liverpool and a shopping trip to Cheshire Oaks. The hotel was close enough to Warrington and Cheshire Oaks but quite a long drive out of Liverpool. On arrival at the hotel, the staff were friendly and welcoming and quickly provided us with our room cards and information about breakfast and the leisure club. Our room was compact, but plenty big enough for us and all our belongings. The bed was comfy and their was a choice of pillows, though they werent very easy to sleep on. The room was clean but the furniture was old and had seen better days. The room also smelt musty and the air conditioning didn't allow control of the room temperature, it was very warm in the room. The bathroom was small but perfectly formed:- a small bath with shower over and a lovely big mirror over a sink with lots of work surface for make-up etc. The toiletries supplied were a little disapointing (soap and small bottle of shampoo), though there was a note that said that extra toiletries could be asked for at reception (such as comb, nail file, toothpaste). There was no indication to say if these items would be complimentary or chargable. Breakfast was good. A cold cereal, fruit and yoghurt buffet with a choice of fruit juices, bread/toast and pastries and a selection of hot cooked breakfast. I requested poached eggs, I think they may have forgotton about my order as they eventually arrived after 20 mins when I had nearly finished my hot breakfast (after a reminder) -they were excellent when they arrived. I was really looking forward to trying their advertised pancakes, but the machine was broken. The main problem with breakfast was the hap-hazard production of 'hot' drinks. On arrival at breakfast we were asked what we would like to drink. When the coffee eventually arrived it was luke warm and stewed, poured from thermos flasks. It would have been more efficient if the guests could help themselves to tea and coffee and the flasks could be replaced with fresh drinks regularly. The leisure club was well used by local families but was spotlessly clean with pleasant and helpful staff. The pool was a good temperature and the jacuzzi was great. The steam room was just off the poolside and shared between males and females, it was spotlessly clean and very hot. I didnt try the sauna as they were in each changing room and I didn't want to go in on my own. I didn't use the fitness suite but it looked reasonably well stocked with a small selection of up-to-date equipment. Over all I would be happy to stay again and bring my children and their grandparents as a base for local adventures. 03 July 2014
Rated 3.0 out of 5.0 by Good Customer Services We had problems and issues with what was classed as Executive, which it was not other than having a fridge. 03 July 2014
Rated 4.0 out of 5.0 by Pleasent Night This is a hard working hotel, not in the greatest location but suits me for work, some of the area`s are a little tired and dated but the great friendly staff really make up for it, 02 July 2014
Rated 4.0 out of 5.0 by Different experience- same hotel I stayed 2 times in this hotel, the first time they put me in the 3rd floor, the room was very good and new but NO fridge. The second time they put me in the first floor, clean but outdated, vey old furniture, the toilet is smelly specially the bath curtain. also the doors are vey noisy when it closed. 01 July 2014
Rated 4.0 out of 5.0 by Bed uncomfortable Although clean rooms they are a little dated with the old mahogany furniture. The lamp on the desk didn't work whilst I was trying to do some work. Despite being a club member(basic) I was charged for Internet access which I got free of charge in a Holiday Express the previous week. The staff were friendly on reception and in the restaurant. 29 June 2014
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