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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
86%
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整体体验

4.1

基于 1487 评论
86%
推荐此酒店

Ratings Breakdown

1487评论

  • 5 星级
    733
  • 4 星级
    447
  • 3 星级
    148
  • 2 星级
    105
  • 1 星级
    54

Runcorn HI

By

2020 十一月 14

platinumelite

Great staff. Clean hotel and following guidelines.

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Friendly and helpful staff

By

2020 十一月 07

club

We stayed because of an emergency with our pet dog. He stayed at local specialist vets for observation and tests.

We hadn't anticipated staying in Runcorn overnight but ended up staying for two nights because of the concern we had over our dog.

Thanks to your staff it made the experience a more pleasant one.

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Staff lovely Shame about the rest

By

2020 十一月 02

club

I’ve stayed here before and loved it but this time it was a nightmare!! Can’t complain about that staff at all as they are all so nice and it’s not there fault. But to start with it was far too hot really stuffy, even after putting the air con on and the bed was very uncomfortable me and my partner hardly slept, and then someone in a room close to is started having a party playing loud music at 12-1 o’clock so that didn’t help either. Breakfast was ok considering the circumstances again the staff were lovely, but we ordered room service and the pizza we got was undercooked and cold so unfortunately we didn’t eat it.

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Comfy rooms and lovely reception staff

By

2020 十月 29

I had a nice relaxing time at the hotel and I felt safe. Got some lovely extras in the room which gave me a smile and the fridge was a welcome extra.

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Preis/Leistung bestens

By

2020 十月 28

Sehr günstiges Hotel indem man in Sachen Komfort und Erholung keine Abstriche macht. Sehr gerne wieder zu Gast.

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Amazing staff and food

By

2020 十月 28

Me and my partner have been having weekends away just to escape all of the madness at the moment. We didn’t think it would be as good as it was. The hotel had such a friendly, homely vibe and the staff and excellent. We decided to get food at the bar and that was also brilliant the only thing I could fault is just having more of a variety to choose from other than that it was brilliant.

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Overnight

By

2020 十月 24

platinumelite

Required overnight stay on the Wirral. Picked Tuncorn as I have stayed there in the past. Team were welcoming whilst dealing with circumstances. Room was clean and tidy.

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Good nights sleep

By

2020 十月 21

Stayed here a few times price being main reason.
Food not so good

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good stay but suffered effects of less staff probably due to covid

By

2020 十月 10

club

great staff especially the scottish girl on reception who worked incredible long hrs and seemed to turn her hand to every job. she needs a raise. in general all the staff appeared keen to ensure everything was good. however several mistakes occurred such as only one set of towels appeared on the second day (this also happened on our previous stay on 17 to 20 sept) also on both occasions a bit too short on the shower gel. I must add that when mentioned the staff bent over backwards to correct the error. it is understandable during covid time you are operating on skeleton staff so when mistakes were sorted we felt contented. Our evening meal on 6th oct was a disaster with no cutlery delivered so my curry got cold, also I dont think it was as good as I had the previous stay when i had it served in the room instead of the lobby. My wifes meal was delayed as a Kimchi salad arrived which was not her order, her chicken then came but with multiple roast potatoes instead of proper items. The room service was really good and we liked the boxes the food came in. Both the noodle dish and the chicken curry were exceptional. The fish and chips was as good as you would get in a fish and chip shop or anywhere. The drinks were on the high price side but the voucher scheme made up for that. On our first visit to see my brother in the local hospice we were not sure how many nights we would need and so paid the full price. Now that i know i could have got a cheaper deal using online it would have been handy if I could have been told about that and saved some money.

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Needs to improve

By

2020 十月 08

platinumelite

I am deaf and I lip read. When I tried to check in the receptionist was behind a screen with a mask on. I had my mask on. I repeatedly asked him to remove his mask so I could understand him (lip read), instead he just repeated himself and talked louder. 5 times this happened!!!! Other guests were laughing at the situation I was put in. I even my mask off and offered to write things down, but couldn't get any paper to tell him I was deaf. I had booked a dinner, B B deal. Found restaurant was closed. Ordered evening meal in the bar, service was really slow, took 2,5 hours for the whole meal and the food arrived cold. The room was tatty. Phone jack hanging off the wall bed support ripped and dirty. One of the worst holiday inns I have been in and I have been in a lot, all over the world. Totally understaffed in the evening. As a positive most of the staff were helpful and tried hard and kept apologizing for being understaffed and the delays. NOT a good experience at all!!!!!

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Enjoyable visit

By

2020 十月 05

Very convenient location and friendly staff, ample car parking and good local amenities.

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Fantastic Stay

By

2020 九月 29

club

Love staying here. The staff are very welcoming and look after us very well

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