 Comentários dos hóspedes
Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.
86%
Recomendar esta propriedade
Experiência geral 4,1
86%
Recomendar esta propriedade
|
Galeria aberta
Friendly staff, breakfast poor
ByCop7
janeiro 16, 2022
Easy to check in, staff friendly and helpful. Room was nice and clean with a good nights sleep. Only thing that wasn't great was the breakfast, it was a bit lacking in freshness and a bit sparse in some sections. Otherwise a good hotel and I would recommend.
Very comfortable stay
ByMistleyGal
janeiro 12, 2022
Staff were very friendly, polite and helpful. We cannot fault the service in this hotel.
The rooms were spotlessly clean.
The beds were very comfortable.
The only thing I would have a moan about is that the temperatrue in the foyer area, including the seating area just beside the bar, was absolutely freezing. No wonder one of the reception staff was wearing a coat when we arrived !!
Comfortable bed and great service
ByIGM in EDI
dezembro 06, 2021
The hotel is well located for access to Chester and North Wales. We have used it for a number of years now, as a stop-off / break on our way to north / mid Wales!
Runcorn Stay for Liverpool Access
Bykpj1968
dezembro 02, 2021
Good location for Liverpool but a distance to the station, you'll need a taxi
Mr Coleman
ByCobro
dezembro 01, 2021
Excellent service, staff are very hospitable and friendly.
Gym not a bad size and pool excellent.
Bar and restaurant excellent.
Certainly visit again for relaxing getaway
Thanks to all the Team
Convenient location
ByNamna
dezembro 01, 2021
We have used the hotel a few times in the past as it is convenient for visiting family.
The standard rooms and baths are rather small and whilst there is a lot of storage space, this could be better used.
We took advantage of having a late breakfast at the weekend, but the eggs had become hard and black pudding was no longer available, so I would suggest that foods are replenished for late comers.
Runcorn Relax
ByMIBEE
novembro 26, 2021
Spacious is the first good impression. The public spaces feel if they have received recent decoration and thorough make-over.
Welcoming and attentive staff.
For us and into the forseeable future a great o/n stopover when visiting children/grandchildren who are all within this area.
check out
Bymaggie 1960
novembro 22, 2021
despite requesting your vat invoice be emailed on the guest departure clearly on the 3rd party form i have to chase every time. No sure why it is so difficult to not be able to follow this simply instruction but very frustrating to have to chase for it every single time
Runcorn
ByJamie c
novembro 20, 2021
Excellent service thanks for the stay
Will stay again and have the same experience
Great staff and room but hotel needs deep clean
BySuel
novembro 17, 2021
Dirty bathroom floor in shower area
Doors in corridors dirty
Pool area dirty tiles and also in changing room
Shame that lockdown not used to deep clean hotel- it needs it
Could have been better
ByDougie69
novembro 15, 2021
There were numerous issues during the stay but the most serious concern was the poor standard of room cleanliness. Dead glies on window sill, toilet not cleaned, cups left dirty, mould on ceiling, etc. The toilet door handle was broken on arrival and took 2 days to repair. The room had no control over the heating which was on all the time and the air conditioning unit did not work. Neither did the phone.
Staff were poorly trained and could not even serve beer properly. Food on first night was burnt and had to be replaced.
Hand sanitizer stations were not kept stocked and on numerous occasions were empty.
There was a fire alarm during our visit and the staff left their stations without ushering guests out.
Several times food was cold and the lack of staff and no table checking made complaining difficult.
pleasant stay
Byam69
novembro 14, 2021
nice clean hotel, the room was absolutely spotless. the staff are friendly and welcoming.