由於沒有動作,您的作業階段將會於5 0 後到期。 保持登入
您的作業階段已經過期。請 登入 您的個人資料
房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
86%
推薦此物業

整體經驗

4.2

根據 1613 評論
86%
推薦此物業

Ratings Breakdown

1613評論

  • 5 星級
    805
  • 4 星級
    477
  • 3 星級
    160
  • 2 星級
    112
  • 1 星級
    59

Gone downhill from last stay

By

10月 18, 2021

club

It has been a year since I last stayed at this hotel and it had gone downhill. Only half the menu was available, room felt damp on arrival, staff appearance was scruffy.

閱讀較多
閱讀較少

Relaxing

By

10月 06, 2021

club

Enjoyed our stay at the hotel ....clean with friendly staff and homely atmosphere

閱讀較多
閱讀較少

Excellent hotel

By

10月 05, 2021

club

Stayed her for a birthday great hotel clean and staff friendly will use again

閱讀較多
閱讀較少

Great staff

By

10月 03, 2021

club

Although the hotel was clean and tidy, it was the staff that made our stay so enjoyable.
Very friendly couldn't do enough to help or be of any assistance, there aren't enough people like this and the hotel should be proud of them.

閱讀較多
閱讀較少

Comfortable bed and great service

By

10月 01, 2021

The staff was attentive and the room was excellent. Unfortunately due to the circumstances they were not using the dining room for dinner but only for breakfast.
Food was also very good.

閱讀較多
閱讀較少

Comfortable bed, shower room too small

By

9月 29, 2021

platinumelite

The bar food I ordered was cold when I got it. Its not as if there were many people there at the time.

閱讀較多
閱讀較少

Dissapointed

By

9月 28, 2021

Have stayed in this Holiday Inn before and have enjoyed our stay, but on this occasion checked in and was allocated a room, on entering this room had not been prepared, bed was unmade, bathroom had not had any attention, dirty towels on the floor and toilet still had faeces in it, I tried to phone reception but phone did not work, so had to go down to reception,. Receptionists did not appear surprised at the room condition and allowed us another room, this was fine, The following day on our return we find that our room had not been made up, phone reception only to be told that house keeping had gone home, after a while she agreed to come up and make up the room herself, we went for a drink and the room had been made up and tea and coffee replaced.
On the third day on returning late afternoon again room not made up, this time on contacting reception Sami stated that there was no one available to make up this room so would give us another room, this she did and came up with staff to move us, she also explained that you are not making up room and we should have been given a letter explaining this, I was never informed of this or given a letter, I did point out HI's promise of cleanliness during this pandemic, and she promised that she would ensure that our room was made up during the remainder of our stay, which she did..
On another point, the housekeeping door on the 4th floor was left open and ajar,, for four days of our seven day stay, this is a store room and as such has a fire door which should have been closed.
As I said I have stayed in this hotel before and did have cause to complain about your house keeping, this is a shame as you have a very nice hotel and the remainder of our stay was very pleasant, with well trained staff

閱讀較多
閱讀較少

Decent Stay At Holiday Inn

By

9月 24, 2021

club

Stayed here for business over night.

Room was clean, shower was spotless which was great.

It was expensive to stay here but I did book last minute so not sure if that makes a difference.

I didn't get to use the leisure facilities so I cant comment on those.

Breakfast was cooked well, standard english food offering.

閱讀較多
閱讀較少

Good Service

By

9月 24, 2021

One night stay, problem with room swiftly dealt with

閱讀較多
閱讀較少

Holiday stay.

By

9月 21, 2021

club

Bed in my room wanted replacing, old and tired,not what I would expect from Holiday Inn. Rooms small.Bathroom tiny,and no doorstop ,the door handle hits the glass panel in the shower(dangerous).The whole hotel was dusty and windows and surrounds filthy,(maybe due to shutdown).We dusted our own room.The entrance to the hotel unwelcoming due to dirty appearance. First impressions important
.No wifi for 4 days and safe not working. A bit of a let down.

閱讀較多
閱讀較少

Poor service and rooms dirty

By

9月 19, 2021

club

Food service was poor, no communication when food had run out and were left still waiting for our meal. Room carpet was Heavily stained, cupboard doors hanging off.

閱讀較多
閱讀較少

Excellent stay

By

9月 17, 2021

Excellent service . Food was good and staff were friendly.

閱讀較多
閱讀較少