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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.1

based on 1365 reviews
86%
Recommend This Property

Ratings Breakdown

1365reviews

  • 5 Stars
    672
  • 4 Stars
    411
  • 3 Stars
    137
  • 2 Stars
    96
  • 1 Stars
    49

Lovely staff and lovely stay

By

November 12, 2019

Check in was nice and easy and the receptionist was so lovely and told me I was guest of the day which meant cake. This was great news after a long day. Went to the room and the cake was delicious (chocolate orange). The bedroom was comfortable and it was nice to have gas heating instead of electric.
The man who served me was lovely and made me feel welcome. He made sure I got my money’s worth from my drinks and snacks I got for free.
The bed was really comfy and the area was quiet,
This was one of the best experiences I’ve had in a holiday inn. It was a shame I was there only overnight.

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Enjoyable Stay

By

November 12, 2019

Reception fantastic very warming and professional Rooms clean and cosy Housekeeping do a really good job thanks all

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Great staff

By

November 11, 2019

club

Staff are very helpful and friendly, the girl who checked us in and the guy at breakfast especially. Had a great night's sleep in really comfy bed. Would definitely recommend staying here. Ideal location we went to Cheshire oaks for the day. Great for other locations aswell such as Liverpool or chester

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Wonderful staff - good hotel

By

November 11, 2019

Yet again the staff excelled in all areas.

This is not the newest of hotels but it does not show too much. Lobby area is modern, just the corridors could do with a lick of paint in some areas.

However do not let that detract from comfy rooms, good restaurant and bar and the brilliant staff!

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Holiday Inn Runcorn

By

November 09, 2019

club

Nice hotel, friendly and helpful staff. I was upgraded on 1st stay due to my reward membership which was a nice touch.
The breakfast in hotel is very good

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Elisabeth

By

November 07, 2019

club

Booked rooms for family birthday. Everyone complimentary about hotel and wanted to come back. Thankyou.

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Excellent

By

November 06, 2019

club

Great Room, friendly staff, and excellent facilities.

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60's hotel trying to be contempory but failing

By

November 06, 2019

club

Small bedroom and bathroom. Uncomfortable bed and marked décor. Overpriced drinks and food. Breakfast was ok.

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Short stay

By

November 06, 2019

club

We needed somewhere that was all under one covered area . No having to go next door or further for meals.
We found everything we needed within our hotel.
We had our evening meal and then relaxed in the bar area
There was plenty of seating around.
The food was excellent and plentiful.
I have disabilities and sometimes struggle with hotel rooms
Here I managed very easily also not having to go outside in the rain to get to the restaurant was great
The staff were very helpful and friendly/ pleasant.
We would recommend holiday inn to others and have already b

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Nice hotel for a Business stay.

By

November 05, 2019

I usually stay there when I am in this area, wonderful staff and decent rooms.

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Comfy and familiar

By

November 05, 2019

club

This is a perfectly fine Holiday Inn. Shout out to the staff who are EXCELLENT and are very good at their job. You feel welcomed and it's nice to be remembered each visit.

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Excellent staff and customer service

By

November 05, 2019

highly recommend this hotel. It excels in a 5 star customer service and the staff are knowledgeable and always smiling. They were always happy to talk and give their knowledge on the local area/attractions. We visited as a family for a couple of nights and were met with an attention to detail. The deal was also very good value

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