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Rated 4.5 out of 5 by 658 reviewers.
Rated 5.0 out of 5.0 by Relaxing stop off Exceptionally attentive staff making our stay enjoyable 13 May 2013
Rated 4.0 out of 5.0 by Holiday Inn with comfortable room ,nice staff and high performance service I was lived in Holiday Inn Orchad City Hotel for 5 days with my family. I was very pleasured in this hotel, with comfortable room, nice staff and high performance service. The location near from orchad area. 13 May 2013
Rated 4.0 out of 5.0 by Wonderful service At Singapore Orchard City Center, they always try to upgrade for platinum members even it the reward night stay. 12 May 2013
Rated 4.0 out of 5.0 by Great place to stay Everytime, i go for business and holiday with my family, i always like to stay at Holiday Inn Orchard. Great place, great hospitality, & worth the value 10 May 2013
Rated 5.0 out of 5.0 by Geat stay/location Great customer service as always! Nothing more I could ask for 10 May 2013
Rated 5.0 out of 5.0 by A great hotel. Stayed a week. The Holiday Inn Singapore Orchard City Centre is among the best Holiday Inns we have stayed at, beautifully decorated and cleanliness impeccable. The staff were absolutely delightful and always ready to attend to the guests needs. Good sized room, two comfortable beds, flat screen television with a good choice of channels, tea and coffee making facilities, refrigerator, well appointed bathroom, bathrobes and slippers. The roof-top pool and relaxing area was luxurious. Breakfast was good with a good selection of food. The location is excellent for shopping and exploring, just off Orchard Rd. Cuppage Plaza with great restaurants and bars are next to the hotel. 09 May 2013
Rated 4.0 out of 5.0 by One of the best A great hotel situated in an area that has everything you need. Staff always pleasant and willing to oblige. We always stay here. 08 May 2013
Rated 4.0 out of 5.0 by Accomodating Personnel We were looking for a shop that is selling a birthday cake... Since it was early morning, all shops around still close, so we inquire with the front manager that is more than accomodating to assist us to look even for just a small birthday cake. 07 May 2013
Rated 5.0 out of 5.0 by Fantastic Location and staff From the doorman onto concierge & through to the reception the staff gave us a warm welcome on our arrival. Reception booked us in without a hitch. Our room was great with comfortable beds & the bathroom was spotless and clean. 07 May 2013
Rated 5.0 out of 5.0 by Excellent service and Nice rooms I was very happy during my recent stay with Holiday inn in Singapore. I had requested for early check in and my room was ready on arrival, hotel staff ensured at each stage that my requirements were met. excellent service by staff and very good location next to Orchard road. 07 May 2013
Rated 5.0 out of 5.0 by Very well located and great service The hotel is very well located. The rooms are spacious and with all comfort possible. I loved the pillow menu!! We had access to the Executive Lounge which is great and with good food.The staff is very nice and very helpful. It is the second time I am going to this hotel and the experience is always the same, good and worthwhile . 06 May 2013
Rated 5.0 out of 5.0 by Strongly Recommended The welcoming and relaxing hotel ambiance and accommodating staff made our trip a truly enjoyable and memorable experience. All 3 rooms we had were very comfortable. Another plus factor is the location. This hotel is indeed highly recommended especially for vacationing families. 05 May 2013
Rated 5.0 out of 5.0 by Great Amenities, staff and service Very apt location with easy access to shopping, leisure destinations and multiple options for evening dining experiences. With courteous staff always ready to help out, I would recommend this property as a 'must stay' for individuals and families who are on vacation. 03 May 2013
Rated 5.0 out of 5.0 by best value for money I really enjoyed our stay at the Orchard City Centre Holiday Inn. The rooms are really very clean and spacious. The staff were really friendly and courteous. The concierge got us a nice van to take us to the airport. The hotel is a only a block away from Orchard Road and a few steps away from the restaurants and shopping malls. I was even surprised to discover that one my favorite restaurants from the Philippines, Gerry's Grill, opened shop right across from the hotel. This was my second return trip to Singapore and also my second stay at the hotel. I plan to return here the next time I visit Singapore. 02 May 2013
Rated 4.0 out of 5.0 by Overall, Great Hotel Everything about my stay at the Orchard Center Hotel was perfect EXCEPT for the breakfasts. I feel that it was a complete waste of money. The restaurant was completely chaotic. First day, I waited patiently at the entrance to be seated. No one ever came to help. So I ventured into the restaurant which was filled with dirty tables and lots of people wandering around the buffet area. After getting my food (which was mediocre) I could only find a seat at a dirty table. I was never able to get any coffee. The place was completely understaffed. I also realized how many families were staying at the hotel. Lots of noisy kids. Day two: repeat of above. For an expensive breakfast --- totally disappointing. Felt like I was at a crowded McDonald's. Not a nice venue or environment. 02 May 2013
Rated 5.0 out of 5.0 by outstanding service and meals Upon check in the receptionist showed us our rooms, paid extra for cocktails etc. in executive floor which was great value it was a open bar with food for two hours, pool area was nice, breakfast outstanding, great location highly recommend this hotel. 30 April 2013
Rated 5.0 out of 5.0 by Fully recommend I arrived at 1 in the morning and even though the receptionist was busy with someone, another person arrived and helped me straight away. I've forgotten his name but he sympathised with me given I was very tired and had to wait for a taxi because it looked like the hotel had been given the wrong pick up time for the airport-hotel transfer. I mentioned that last time I was given a very nice Executive room and would like same if one was available and he gave me a splendid executive suite (Room 322). His service was excellent and was very pleasant to talk to. The service in the breakfast room was also very good as well as when I checked out. I always ask for a booking at the Holiday Inn on Orchard for convenience and location but was more than impressed last week. I will be back mid May and here's hoping that I get the same room or even better ! 30 April 2013
Rated 5.0 out of 5.0 by Excellent in every respect We have stayed in many "similar" hotels throughout the world in our extensive travels, and without hesitation, this is one of the best hotels overall. 30 April 2013
Rated 5.0 out of 5.0 by Both bed n services an excellent bravo holiday inn We were staying at this hotel with family hubby, 2 kids and found the location is in the central of Orchard it helps us with an easy access to everywhere beside the service of the hotel itself very good, it was great break for everyone, thanks holiday inn we will come back soon 28 April 2013
Rated 5.0 out of 5.0 by Great experience We recently stayed at this hotel in our first trip to Singapore. The service was great and we loved the location of the hotel, right next to all the shops and so close to the metro station. We didn't really eat at the hotel as we were out and about all day so I cannot comment in the food but the rooms were great. clean and modern and the staff were really helpful and nice. I highly recommend this place!!!! 27 April 2013
Rated 4.0 out of 5.0 by Great Service, Location & Amenities Reservations: I reserved my room a few months ahead of my stay directly with Holiday Inn's website. For the most part, I found that the rates were the lowest when booked directly via their website and that the room rates remained the about same for those few months. The rates for this hotel overall is comparable to other hotels in its class in the area. Location: The hotel is a block behind Orchard street. The location is great as it is more quiet and less crowded but still within reasonable distance from Orchard Street. It is located next to a construction site on one end of the hotel so you may hear a bit of construction noise throughout the day. Across from the hotel there are a wide selection of local hawker style restaurants in the Cuppage Center and more formal restaurants/bars. There is a small 7/11 nearby and a market, pharmacy, bakery in CenterPoint mall. It is within walking distance of the Sommerset MRT station but I find having to cross the street/navigate through the underground tunnels in the shopping malls a hassle. I feel that the Dhoby Ghaut MRT station was actually easier and quicker to get to since it is straight down Orchard. It was also one of the main connecting stations so you could catch 3 different MRT routes from there without having to connect. General Service: Overall the hotel provided us with excellent service. Everyone was friendly, polite, and professional. Check-In / Check-Out: When we arrived, we checked in sometime in the afternoon. I had reserved a non-smoking king room but none was available for that day. Instead the assistant manager offered us a non-smoking two Queen / Double room and said we could switch rooms the following day. We said that was fine. He also offered us complimentary daily buffet breakfast in the hotel restaurant for our inconvenience. It was a wonderful gesture. We checked out early AM and found the checkout process to be simple. Overall both the check-in and check-out processes were quick and there were no lines. Room: The room seemed to have been recently renovated. The bedding, chairs, carpet looked fresh and clean. The bathroom also seemed renovated although certain areas if you look closely do still show some signs of aging. The room amenities included in room safe, full length mirrors, slippers, robes, hair dryer, scale, iron/ironing board, enough hangers, extra pillow, stocked fridge with small space for travelers to use, two complementary bottles of water, universal outlets, complete bathroom amenities kit (soap, shower gel, shampoo, conditioner, lotion, shaving kit, tooth brush, etc.). Travelers had an option of ordering different pillows (pillow selection card by the bed). The bed overall was comfortable and the standard pillows in room were good (2 firm & 2 soft + 1 extra in closet). The room overall was a good size (~300+sq ft) and had a really efficient layout. I never felt like we were out of space to put our clothes, shoes, or luggage. The rooms were cleaned well. Since we stayed a full 8 nights, we noticed some discrepancies between each cleaning. Sometimes we would be given small hand/face towels but other times they would not be there. Perhaps they have a shortage of the smaller towels? It didn't bother us but we thought it to be odd. The hotel just started offering free in-room wifi internet access and we were instructed on how to log in at the time of check-in. Connecting to the internet was easy. There seems to be a paid option as well but we never had to use it. The free in-room wifi internet speed was more than sufficient during our stay. At times, we were able to stream HD videos from the web without noticing any delays/issues. The hotel did not offer free local calls which made it difficult for us to make appointments and/or reservations directly from our room. We did ask the concierge for assistance and they were more than willing to help. Facilities: Lobby - The lobby was a decent size with beautiful chandeliers. It was clean and welcoming. Bar/Lounge Area - Open and connected to the lobby, great place for travelers to sit and relax. At night, the lounge area had live music. We mostly walked through the bar/lounge area to go through the back door that gave us quick access to the streets facing Orchard Rd. Highly recommended when trying to walk from the hotel to Orchard Rd. Pool - We used the pool only once during our stay. The pool was clean and the pool area had sufficient covered and open space/chairs and tables for people to lounge around. The Pool area also had two steam saunas, separate one for men and women. The jacuzzi was a failure. The water never got hot (barely warm) and the jets did not work properly, no matter how we tried to set it. Gym - We didn't use the gym but did peak in it. It was small but had the basic workout equipment. Bottled water is available for you in the gym if needed. Restaurant - We only visited the restaurant for our complimentary breakfast. The buffet breakfast was good as it included a variety of American / English and Asian breakfast items. There was always a selection of fruits, pastries, juices and bread. There was a waffle station and I don't know how they do it but their waffles are amazingly crisp. There was an omelet station and a noodle soup station. They offered eggs, bacon, sausage, salad greens, porridge, miso soup, rice, asian stirfry / chicken, and an assortment of Indian cuisine items. When you first sit down, they ask whether you want coffee or tea which was great. Unfortunately the waiters do not consistently come back to check up on you regarding refills. Most times we did not get any coffee or tea refills. One thing I did notice was that when someone finishes with their breakfast and leaves, the dirty dishes and utensils were removed from the table. The unused utensils / settings were left on the table for the next guest. The cream for your coffee was left on the table all morning until breakfast finished. It is a bit unsanitary to leave the additional settings and cream on the table from guest to guest to guest. Other Areas - Towards the last part of our stay, they were painting or adding varnish to something in a room on our floor and it gave off a strong odor. We only smelled it in the hallway so it didn't bother us that much. The hotel is actually quite long so if you get a room at one end of the hotel, be prepared for a long long walk. Other things worth mentioning: The hotel offer laundry service but if you would like to take your laundry out to have it cleaned, there is a small shop in the Cuppage Center right across the street from the hotel. They offer same day normal wash, dry and fold service for a decent price. 25 April 2013
Rated 5.0 out of 5.0 by Complete, Friendly Hospitality! During our first visit to Singapore, we were most pleasantly relieved to find that Holiday Inn completely met and surpassed our expectations. The room was spacious and met the needs of our family just like it would have in North America. Linens and room were very clean and fresh, as well, there were plenty of supplies in the washroom. The room was quiet even if there was some construction adjacent to the property. We arrived early in the morning, not expecting to be able to check in till afternoon, but the very thoughtful staff were able to get a room ready for us and our two teenagers early and had us in within an hour. Very appreciated! Since we stayed all four nights, we were given a promotion for the buffet breakfast for priority club members, the last two nights. The food and service in the breakfast room is top notch and the variety is great. Good job, (The room rates did seem high to us, but then Singapore is not a budget holiday destination. The location and service, cleanliness and atmosphere were essential to us.)Holiday Inn, you deserve high marks. Glad we can count on you all over the world! 23 April 2013
Rated 3.0 out of 5.0 by Good selection of buffet breakfast with a kid-corner Good selection of breakfast buffet with kid's corner. Family friendly hotel. Good location near shopping center. Only comment is having to wait for a room during check in despite having a reservation. 23 April 2013
Rated 5.0 out of 5.0 by Brilliant service Well positioned hotel for shopping on Orchard Road. We were presently surprised by the standard of the hotel. We had an executive room, with the use of the executive lounge, we can only praise the staff, food and facilities. If made a nice change to have such happy helpful staff. We would not hesitate to recommend this hotel or stay here again 22 April 2013
Rated 4.0 out of 5.0 Executive lounge service My overall experience with the hotel is Good. However, I would like to recommend that the service at the executive lounge for both staff and chef be improved. It is shocking to say that the service at the 2nd level cafe was very good than the executive loiunge which should not have been the case. The overall experience at the lounge is harsh and unfriendly. regards sherene 18 April 2013
Rated 5.0 out of 5.0 by Comfortable room and wonderful service We are are a family of four that stayed here in April. We only had one room booked with two double beds. We did find this a bit small for four people so asked if we could have another room for the children with a connecting door, staff were very obliging and did this for us, it made for a much more comfortable stay. The service was wonderful from the front desk to the housekeepers. The hotel is situated in a very good area only a two minute walk to Orchard Road and five minute walk to the MRT. The only thing that we felt wasn't that good was the resaturant, we had a buffet dinner the first night which could be a bit better for the price. Overall a great stay 17 April 2013
Rated 5.0 out of 5.0 by Good Option Altogether Was very clean and located in a very good location. Staff was very friendly and helpful. As a downside, internet didn't work very well and lifts were very far off from the room. 17 April 2013
Rated 3.0 out of 5.0 by Reservation system and staff service is poor I booked my stay via the priority official website. Upon my check-in, I didn't get the non smoking and the room type I ordered. The staff told me that was what I booked. Luckily I had printed out my reservation and presented to the hotel staff. However I still don't get the room type I order and no compensation from the hotel. Just a simple "sorry". During my stay the room is not thoroughly clean and the plate used is the executive lounge is always wet. The staff processing my check out was heavily sick so the attitude is very cold. She could have called in sick instead of coming to work. The hotel is in service business and I think the smile from the staff when serving the customers is the least the management should request. 16 April 2013
Rated 5.0 out of 5.0 by Executive Club The staff at the Executive club lounge were friendly, courteous and always helpful with recommending places to visit or giving directions. The food for breakfast, high tea and happy hour were exceptional. Particular mention goes to Kristen who was exceptional in her service, attention to detail and overall friendly personality. Nothing we asked for was a problem and she always greeted us with a smile. 15 April 2013
Rated 4.0 out of 5.0 by Great central location, amazingly warm, accommodating staff We found the staff very helpful and the room full of the comforts expected. A bowl of fruit was a welcome surprise after airplane food. There was also complementary washing soaps, conditioners and shaving equipment. The air conditioning was great, though a little noisy (to be expected i guess). After reading some reviews about the wifi, I wasn't expecting much but we found it worked fine and was fast enough for us. We were travelling with 3 children and the room was just about big enough for us all though the two older ones had to share a big double bed. There was a travel cot for the youngest. The pool was a big hit!! With us and the children. There is also a small gym and jacuzzi and steam room... Just what we all needed after the long flights. The hotel was really central and there were lots of taxis outside and busses near by. We took bus 502 from outside the concord hotel on orchard road to the gardens by the bay. It was only a short walk from the stop to the gardens which are free (but you have to pay for the domes) and a great adventure for the children. We got the metro back which meant we had a long walk back from the orchard road stop, down the orchard road but again a great way to see the city and amazing shops. We found food was difficult to find for our children to eat... They liked some of the sushi bars but the other foods were too spicy. We did find a shop in one of the centres and brought lots of nibbles for them. All I all a great stop off hotel, right in the middle of it all... 15 April 2013
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