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Rated 4.2 out of 5 by 211 reviewers.
Rated 2.0 out of 5.0 by Lovely staff - worth a stay Lovely, kind and helpful staff Food was of a good standard Facilities are excellent I reserved a smoking room by mistake - as the hotel was full they couldn't change our room. I didn't realise the room would have such a strong smell - it was awful. 31 August 2014
Rated 4.0 out of 5.0 by good Good base. Nice clean hotel. Have stayed here previously 30 August 2014
Rated 5.0 out of 5.0 great rooms and pet friendly Stayed at the holiday inn telford for 1 night 21st. august 2014.The rooms were large and clean.Also we have a labrador and we were pleased that a dog was allowed in the rooms.will stay in a holiday inn hotel again 29 August 2014
Rated 5.0 out of 5.0 by Great hotel Stayed for 1 night as a base to visit ironbridge, very comfortable room with 2 double beds, powerful shower over bath, beverage tray provided, hair dryer, iron, room temperature perfect, used leisure facilities, breakfast delicious, staff very friendly, well worth the money we paid, would definitately stay here again. 28 August 2014
Rated 5.0 out of 5.0 by Lovely reception staff Reception staff excellent, Dining experience took a little too long and was not cheap but kids ate free which was good. Had to book the pool however, when the kids asked if they could go in they were told to book even though it was relatively empty. Overall a nice hotel which suited and met our needs. 28 August 2014
Rated 4.0 out of 5.0 by Needs upgrading Rooms are starting to look dated now. Having stayed every year for past 4 years. Rooms could do with freshening up. Other than that a great hotel in a great location. 27 August 2014
Rated 4.0 out of 5.0 by Home away from home Nice cosy place ideal for family stay especially if you care about what your kids are exposed to. Back access to the Wonderland, the town park and the shopping centre make it quite easy to enjoy a full couple of days out without leaving the vicinity of the hotel. Areas to look into would be marking out dedicated lots for families with kids within the car park as well as paying a bit more attention to cleanliness along the walk way through the back of the hotel. 26 August 2014
Rated 1.0 out of 5.0 by Unexpected........ We arrived for a weekend holiday in this are expecting a lovely restful time, we booked a double room specified on the booking form as one double bed just what we wanted. We arrived in room 136 and found 2 double beds, and not wanting to make a fuss we tried to put up with it, after settling in and one night it just was not going to work for us and we had paid for 1 double bed I checked on our confirmation and email correspondence. so we spoke to reception who said sorry but we had not contacted the hotel to request a 1 double bed room so we had to accept what we had please check our reservation which confirmed our booking but as the very nice young lady said sorry but you have to accept what you have. I want to see the duty manager who eventually arrived and after a brief chat with her staff she asked us our problem and after some explanation that I had booked 1 double bed with the holiday inn web site she said if she can she would move us but would LET US KNOW if this were possible WHEN WE RETURNED from our day in Iron Bridge. Early afternoon we had an answer phone message to say they had moved us and to collect our new keys at reception. I can only say when we returned found all our belongings moved and placed in our new room including those very private parts of our lives we felt VIOLATED, and our pleasant time in Telford was at an end every time we returned to our room we expected more violation who else would be rooting through our underwear as they had when they moved us so I must say the hotel is very nice, comfortable, and some of the staff are outstanding but the manager lady we spoke to(won't use her name but we do have it if anyone is interested) and her customer service is very poor I wonder who gives her or the staff of Holiday inn the right to violate us the customer 25 August 2014
Rated 4.0 out of 5.0 by good location for shopping The hotel is in the town , good base for shopping and Ironbridge museums , good leisure facilities Friendly helpful staff. 22 August 2014
Rated 5.0 out of 5.0 by EXCEPTIONAL STAFF This visit was only marred by less than comfortable beds and pillows, which wilst adequate did not meet the outstanding aspects of every other criterion. ALL the staff were exceptional in their friendliness, willingness to help and general efficiency 20 August 2014
Rated 5.0 out of 5.0 by Great Stay Great hotel - Close to Motorway and a shopping mall. Everything you need plus clean rooms and comfy beds. 20 August 2014
Rated 5.0 out of 5.0 by Telford and iron bridge We stayed in the Telford Holiday Inn and what a fantastic experience. Friendly staff great room and relaxing time had by all 20 August 2014
Rated 5.0 out of 5.0 by Fantastic hotel with exceptional staff and facilities! This stay was not a planned visit, having such a bad experience at a previous hotel we decided to stop here on our way home, being a reward club member, the app said it had great facilities and has a reasonable rate. On arrival the receptionist was the most on the ball, considerate and professional and mist if helpful member if staff iv encountered. I think her name was Sarah? Should be a manager!!!! The room was big and spacious, decorated to a high standard with everything you could possibly need. The dining room was beautiful and the breakfast was well under prices for what you recieve, the staff are helpful and polite, absolutely great service! The free pass in to wonder world which is accessed via the back of the hotel was fabulous for the kids, combine with the lead sure facilities it overall was a fantastic stay. Around the hotel there is lots to do, with the shopping centres etc. I would definitely stay again and recommend this hotel 15 August 2014
Rated 5.0 out of 5.0 by One of My favourites This hotel is one of my favourite Holiday Inns. Good food (could do with a little more choice on the evening menu). Fantastic choice at Breakfast. Also has smoking rooms, which is a nice addition if you are a smoker. 15 August 2014
Rated 5.0 out of 5.0 by Excellent Hotel This is one of my favourite Holiday Inns, and I would highly recommend it. 15 August 2014
Rated 2.0 out of 5.0 by Ok stay I booked three rooms. 2 x standard and 1 x executive. Air con in all three rooms was broken. Even after someone attempted to fix it. In one standard room it would start working and then stop only by us being told to pull the fuse out and reinsert it using a sharp object! In the other standard room we were given a huge industrial sized fan that was very loud during the night and in the executive room the aircon did not work at all! Given we had paid more for the additional items for the executive room my parents werent provided with slippers -being told the hotel had ran out! The breakfast was lovely, as were the restaurant staff. We were visiting Ironbridge and Bridgenorth for my fathers birthday, therefore the hotel was good for location. 14 August 2014
Rated 4.0 out of 5.0 by Good location Comfortable hotel in a good location. Room had 2 good sized double beds. 14 August 2014
Rated 5.0 out of 5.0 by Great location for the area Easy to find, great for access to the area, very handy for town center. Clean comfortable and friendly. 12 August 2014
Rated 5.0 out of 5.0 by fantastic hotel We usually stay in the Walsall holiday inn but Telford is so much more relaxing. Great customer service and more variety at breakfast. Two proper double beds instead of a sofa bed. Worth the extra! 12 August 2014
Rated 3.0 out of 5.0 by OK, Just OK Alot of money has been spent on the reception area but the rooms have been forgotten. The pool was fine but can't really have a decent swim in it if there are more than couple of families in it, The Jacuzzi wasn't working when I was there which was a pain as I just wanted to chill out, Steam room was fine but again very old. 11 August 2014
Rated 5.0 out of 5.0 by Warm welcome and great room I am a regular user of Holiday Inn hotels and this was one of the best of a very good chain of hotels. I will use this hotel again Highly recommended 10 August 2014
Rated 4.0 out of 5.0 by great stay but need your help! We had a lovely stay at this hotel recently for a family occasion, the staff were friendly and helpful, the hotel was excellent. The facililtes were good and we enjoyed staying there very much. BUT we lost a green bedtime bear and now have a distressed little girl at bedtime. After contacting the hotel several times, when everyone was extremely helpful, searching all possible locations, the bear is still lost. If anyone reading this review has a child who picked it up - as children will do, please contact hotel to arrange for it to be with owner 07 August 2014
Rated 5.0 out of 5.0 by Long weekend with grandchildren We wanted to visit the Ironbridge sites and this hotel is perfectly placed for lots of wonderful Shropshire attractions: we did Blists Hill, Wroxeter Roman town and RAF Cosford so something for everyone. The hotel staff were really helpful and it was altogether a really good choice. The swimming pool was great for the children and the bedrooms were quiet: one of my concerns is weddings: I want the guests to enjoy it but not spend hours trying to sleep through the noise of the enjoyment. Altogether a great little holiday. We will be back! 07 August 2014
Rated 4.0 out of 5.0 by Comfortable base for the Shropshire area We used the hotel as a base to explore the Shropshire area and it was very comfortable although signage to the hotel would have helped (road design seems to be different in the West Midlands!!). Good value for money and decent facilities, all clean and tidy with friendly and helpful staff. Two small double beds are a bit weird but comfortable and the air conditioning worked well as did the blackout curtains so we consistently woke late for the day. We had breakfast and dinner at the restaurant and both were good although, as with any large establishment catering for 100 people, fried eggs that are perfect is a challenge! We would recommend the hotel to others needing a base in the Telford area. 07 August 2014
Rated 5.0 out of 5.0 by Great service -especially at dinner The hotel was better than we were expecting with nothing too much trouble for the staff. Found the pool a little difficult to swim in due to the long slope. Particularly attentive were David 04 August 2014
Rated 4.0 out of 5.0 by good predictable stay but quieter please! Would choose again. Predictability is what Holiday Inns sells and this is no exception. But sound insulation between rooms could be improved. Breakfast good if you want fruit, cereals etc. Cooked breakfast is for those who are content with leathery bacon and generally luke-warm stuff. But they do provide an excellent continental breakfast including tomato juice. That gets my vote. 03 August 2014
Rated 4.0 out of 5.0 by Peaceful location, polite service - but a poor bed We enjoyed our stay at HI Telford - especially the peaceful location, the direct access to Town Park and the excellent leisure facilities. The food (breakfast only) was ok, and the common areas and toilets were spotlessly clean. The only negative was the uncomfortable double bed... it dipped severely in the middle which made for a few restless nights sleep. Thanks to all the staff for a good experience overall. 01 August 2014
Rated 5.0 out of 5.0 by More than 5 star service Stayed for a couple of nights with the kids for the holidays. For the fantastic price we did not expect much. Well value for money could not have been any better. The service that we received from all staff was exceptional, with a special thank you to Lorraine in the restaurant at Breakfast who helped us no end when our daughter was sick. This is the best couple of days away we have ever had and will definately return and will also be recommending to all our friends. This was like staying in a 5 star hotel for the price of a basic. Cannot say anymore Fantastic loved it. 01 August 2014
Rated 4.0 out of 5.0 by Comfortable and convenient. Well positioned hotel but in need of some refurbishment/decoration. Many of the doors are badly scratched and marked from having trolleys banged against them, by staff I would suggest. As with most large hotels, breakfast was at the top end of the scale even at the pay-in-advance rate of around £10.00. The food was OK but the bacon was quite fatty and salty. I was hanging around at the Restaurant desk for some minutes before a member of staff came to welcome me and show me to a table. Apart from the above a good place to stay with friendly staff and a good centre for trips out into Shropshire ... I will stay here again provided that the rate is reasonable. 01 August 2014
Rated 5.0 out of 5.0 by Telford Holiday Inn Excellent stay at this hotel. We were given one of the new refurbished rooms and they are extremely comfortable and well appointed. I had lived at this hotel for 10 months approx 4 years ago and returned to visit friends in Telford. Staff at the desk recognized me, even after 4 years. Manager at the hotel is also the same person from 4 years ago and is providing a wonderful experience for hotel guests. 31 July 2014
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