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Rated 3.9 out of 5 by 368 reviewers.
Rated 3.0 out of 5.0 by Functional Hotel OK food good but service slow, room comfortable and clean. October 1, 2015
Rated 5.0 out of 5.0 by Attentive staff and great room From the initial staff greeting, a comfortable, clean room with all the amenities required including wireless internet and good breakfast meant that my stay at the hotel was relaxing and stress free. There was plenty of parking and the location was great. Even arriving in the wee small hours I was able to relax at the bar to unwind after a long journey. I would highly recommend this hotel. October 1, 2015
Rated 3.0 out of 5.0 by A Holiday Inn Express in Disguise Unfortunately this hotel does not resemble the modern Holiday Inn, once you have experienced staying in places like the Holiday Inn in Liverpool City. The breakfast experience is very poor, and there are no leisure facilities for this size of hotel. Either become a Holiday Inn Express, or step up to the 21st century. September 30, 2015
Rated 3.0 out of 5.0 by Could do better for guests We stayed at this hotel for a visit to Manchester. Check was efficient. The room furniture was average, slightly dated, but nothing to be concerned about, however, there was wallpaper ripped off the wall under the window and a very loose radiator on the wall which could be an issue. The bathroom had just been refurbished and to a high level of workmanship which was good, but unfortunately there was nowhere to hang towels or put toiletries whilst having a shower, and it was a shame that the bathroom had been tackled but not the decoration of the room. However, the biggest issue I had with this stay was: We got to the hotel at 11pm after a night out only to be greeted by a rowdy 30th birthday party going on in the bar which meant we felt we couldn't have a quiet drink in the bar, so we went to bed. Unfortunately, the noise from the music reverberated up to the 3rd floor making sleep impossible. We rang down to complain and was told it would finish at midnight. It finally stopped at 12.20am but by this time, we were wide awake and struggled to go to sleep. There was no apology next morning when I mentioned it again to the receptionist which showed to me that they didn't care. Also, be careful when you are offered a morning paper at check in as they charge you for it at check out. September 30, 2015
Rated 4.0 out of 5.0 by Check your disabled provision Warrington has some of the best staff around but as in many HIs my grip is the disabled accommodation. Not every disabled person is cared for by someone they wish to share a double bed with. Very few HI express have twin disabled rooms but hotels never seem to have. We simply cannot afford to book 2 rooms so have to spend an uncomfortable night when travelling and this is our only option. I am a priority club member and like the HI brand for every thing else. What can you suggest or do about this? September 30, 2015
Rated 4.0 out of 5.0 by Quiet room Standard was not same as other HolidayInns but still comfortable September 29, 2015
Rated 1.0 out of 5.0 by AVOID THIS HOTEL AT ALL COSTS Young staff who did not understand how to deal with an unhappy customer. The hotel is undergoing a referb, and I understand that happens. However, the website did not warn about it in advance. I got presented a letter upon arrival saying sorry. I arrived early to make conference calls and other work related stuff. The noise was so bad I could not hear myself think. Then, for what ever reason, the fire alarm went off. I understand that was for my safety, so evacuated the hotel. Within minutes, the staff advised we could return. The alarm continued. For another 5 mins and I went over the road to another hotel for some quiet calls. The room was hot. Very hot. I asked for my window to be opened fully, and was told they could do it, although not when they first visited the room. Went out for a meeting and food. Got back to my room and it was around 26. Warmer than Spain! I had set the aircon to 16 with max fan. It was blowing warm air!!!! Called reception and they explained that the 3rd floor had complained that it was too cold so they put all the rooms on to heat. Night porter rang me (I did swear and then said sorry). He explained that rooms are controlled in blocks of 10 and mine was to be heated as others had complained about the cold. He agreed to turn it down and I can now feel cool air in my room. He said he would monitor the situation, but could not either open my window (it's lovely and fresh outside), or promise my cool air would stay in all night. I could go on, the bar was flooded by a coffe machine going wrong. The guy I had a pint with slipped up the ramp because of wet feet. The tiles in the bar were clearly stained from water! The room did not have a do not disturb tag inside it. The new bathroom did not have a toilet roll holder or anywhere for the towels. All in all. I'm checking out tomorrow. Earlier than expected. September 29, 2015
Rated 3.0 out of 5.0 by Room for improvement Pleanty of room for improvement escpecially when it comes to the room clenliness September 28, 2015
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