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Rated 4.0 out of 5 by 168 reviewers.
Rated 5.0 out of 5.0 by Great service & good food. We stayed for three nights as we needed a base to explore Durham in one direction and Lindisfarne in the other. This hotel was convenient, close to the motorway for easy access in either direction. Room was of a good size and clean, bed huge and comfortable. Staff were warm and friendly and very helpful, especially the restaurant staff. We enjoyed our stay and we will be back to visit the other areas of the North East we didn't manage this time. By then the wifi will also be free! One word of warning - the meal portions are large. By night three we were ordering one course at a time to ensure we could manage to eat all the food we ordered! Needless to say the food was very good, both breakfast and dinner. 30 June 2014
Rated 5.0 out of 5.0 by Always good standards I have stayed here in the past and have always enjoyed this hotel - everything you expect from a Holiday inn and all staff were very friendly and attentive 30 June 2014
Rated 3.0 out of 5.0 by Looking Tired Hotel is in a good location but in urgent need of updating, rooms and public areas are looking dated, corridors have ceiling tiles damaged or missing, carpet has seen better days. Staff are well trained and efficient. 27 June 2014
Rated 3.0 out of 5.0 by Beginning to look tired Hotel is in a good location but building in general in urgent need of updating, corridors are shabby with ceiling tiles damaged and stained, general lobby area and rooms are looking dated. Staff are very obliging and efficient. 27 June 2014
Rated 4.0 out of 5.0 by Confortable and practical would stay again and recommend. ideal for families 25 June 2014
Rated 5.0 out of 5.0 by Great place to relax I have stayed in this hotel on numerous occasions and like the atmosphere. The rooms are comfortable and quiet and the grounds are lovely on a summers day to just wind down in. The food is really good and the breakfast sets you up for the day. 24 June 2014
Rated 5.0 out of 5.0 by Excellent stay Hotel more than met my expectations, Booking in at reception was quick and easy. My room was a good size and had the benefit of air conditioning. There was a choice of pillows. The room was clean and had tea/coffee making facilities. I had requested a quiet room which is exactly what I got. The bathroom was a litlte small though adequate and the shower over the bath was excellent as good as any power shower. The sink and bath were well worn and could do with replacing though the room was spotlessly clean. Breakfast buffet was excellent quality and choice and staff were quick to serve tea/coffee. 23 June 2014
Rated 4.0 out of 5.0 by Great place for stay We stayed to visit the Durham Emirites Cricket ground. Only a short distance and easy by taxi, or own car. Bed lovely and comfortable, and so quiet, no noise. Only problem we found was due to a wedding, the restaurant was closed one evening. This was however easily sorted as Toby Grill only a short walk away. We will be back shortly. 20 June 2014
Rated 5.0 out of 5.0 by quite and comfortable Comfortable rooms great mattresses and good air con!! Friendly staff, What more do you need! 17 June 2014
Rated 1.0 out of 5.0 by Not up to Holiday Inn Standards sent to dirty room still not got receipt for stay. 16 June 2014
Rated 5.0 out of 5.0 by They have upped their game What a splendid experience this was. Checked in by a delightful young lady.Not only was she attentive and happy but also eager to ensure my stay was a good one. The room was spacious ,In fact the bed was huge, room spotlessly clean and filled with little extras like free shower gel and shampoo not to mention the complimentary water and snack bar. Breakfast was delicious ,service again excellent. Then there was check out. Swift and pleasurable . Its been a while sine I have used this particular chain but being a business traveller who uses hotels 3 nights a week.This hotel will certainly get my future business. Many thanks indeed 16 June 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Great place to say when working in the North East, friendly staff always willing to help. 16 June 2014
Rated 4.0 out of 5.0 by Great staff and comfortabel room Whenever I point out an issue, and they have only been very minor, staff have attended to it promptly and efficiently. I choose this hotel whenever I am in this area 11 June 2014
Rated 5.0 out of 5.0 by A Super stay We stayed as we needed a hotel near to Chester le Street. This hotel was near, and taxi not expensive, so good. Room was lovely and clean, bed comfortable. Staff were at all times so helpful, in particular in the restaurant. Great, and we will be back. Really speedy wifi too. 08 June 2014
Rated 4.0 out of 5.0 by General and WIFI Appearance needs some improvement but otherwise as we would expect. Dissappointed that WIFI is not offered for free as we were lead to beleive it would be. Hotel lacked atmosphere and Tv selection was not easy. No sky sports was dissappointing. Easy road access was useful since we were touring the whole area. Staff were attentive but there seemed to be few around - maybe they were underbooked. 06 June 2014
Rated 5.0 out of 5.0 by Holiday Inn, Washington, UK Good / excellent. Room was clean, quiet and nicely decorated. I like fresh air so it was great that the windows opened. Good pressure and hot shower. Comfortable bed with duvet. My dog slept well too - at no extra charge! We stayed two nights en route to Scotland and back - a perfect half way break. Would stay again and recommend. 03 June 2014
Rated 4.0 out of 5.0 by Great Service We stayed one night while visiting some friends. Very freindly staff and fantastic food. Not suitable for a relaxing break as we found family rooms were quite tiny but definitely recomd for 1-2 nights stay. 29 May 2014
Rated 3.0 out of 5.0 by Hotel or Not Hotel Arrived after a long journey, all I wants was a shower, dinner and sleep. Restaurant closed (again) because of a wedding party! Not only were they in the restaurant but in the lobby making it difficult to check in. Whilst I appreciate the need to accommodate wedding parties, this hotel has function rooms that were not used for the occasion. Hotel guests should and are entitled to restaurant facilities as this is a hotel and not Holiday Inn Express. So overall quality poor, far from the required standard. 29 May 2014
Rated 5.0 out of 5.0 by First class experience Courteous and considerate staff throughout our stay. The hotel is quiet, clean and relaxing. This is the second time we have stayed here and it did not disappoint the second time. My wife had a very sore knee from a knee replacement and I asked at the bar for some ice to soothe it. The young lady found a plastic bag to put some ice in and then asked if I would like a tea towel to wrap it in. She couldn't have been more helpful and it was much appreciated by my wife who was fine by the following morning. It is service like this that encourages us to return. We had taken my sister and her husband with us and they were VERY impressed even though they have stayed in more expensive hotels. 24 May 2014
Rated 4.0 out of 5.0 by A Little Relaxation. On arrival my wife and I were looking forward to another relaxing break courtesy of Holiday Inn. We were greeted at reception by a very pleasant girl and immediately felt welcome. We booked in and went up to our designated room and on entering were slightly disappointed to see that the furniture was not of the quality befitting the Holiday Inn. The wooden dresser had bits missing and the armchair had seen too many arms. The internal handle on the bathroom door was loose and had to be treated carefully. On inspecting the washhand basin I saw that the strainer was non existant and anything dropped into the basin, ie a ring, toothbrush, bracelet etc. was gone forever. The toilet paper was of a quality that I would use to clean oil off my car engine, but certainly not to clean elsewhere. However, these small anomolies did not detract us from a very pleasant stay and we will return in the future. 24 May 2014
Rated 5.0 out of 5.0 by service My only comment relates to your buffet breakfast. I am not a fan of these., however having stayed at Stratford Holiday Inn where tea required you to fill a mug with hot water and then add a teabag I am glad to say that at Washington tea was served in a teapot. Much more civilized and pleasant. Stratford take note. 13 May 2014
Rated 2.0 out of 5.0 by No double rooms available For my second successive visit to this hotel I was told that I had a twin room despite the fact that I had specifically booked a double room for each visit. This was extremely disappointing and meant that I had a poor nights' sleep on each occasion. 06 May 2014
Rated 3.0 out of 5.0 by An average hotel I stay here when on business in the area. The hotel bedrooms need upgrading (bathrooms and windows being the priority) but the usual room rates reflect this i.e. not expensive I am always acknowledged as a rewards club member and offered an upgrade (when possible) and points or a drink/snack Staff are always polite and the food quality has improved massively over the last 6-12 months Was rather surprised the last two times (two weeks apart) I stayed as there was no soap in the bathroom to wash my hands. When I checked out and enquired why, I was told that the hotel had run out and was waiting for a delivery. Have you not the common sense to order it from else where or failing that go shopping for some?? 29 April 2014
Rated 3.0 out of 5.0 by Dated rooms but great food and staff The rooms are old and not really up to the holiday inn standard. They look a bit dated with things like rusted bath plug holes and dated carpets etc. Just doesn't have that modern feel. On the flip side, the staff were fantastic and the food was brilliant too. If you are not fussy about your room and just want something basic and comfortable its fine. If your after a modern or fancy room you will probably be disappointed. The place really needs a renovation of the rooms to bring them up to the high standard of the staff that work there and the restaurant. 28 April 2014
Rated 3.0 out of 5.0 by Too expensive Since the room cost is anyway very high (compared to all other locations around), the hotel does not provide anything more than avarage plus charging fee for internet, that is really out of question. 25 April 2014
Rated 5.0 out of 5.0 by Good Quality Hotel I stay at this Hotel on a regular basis and always find the hotel in a superb position with staff who are friendly and accommodating always and more than happy to oblige. there is ample generous parking. 24 April 2014
Rated 4.0 out of 5.0 by An honest hotel! This Holiday Inn has clearly been around a while and one could argue that it is in need of some refurb. BUT, the rates reflect this and the staff are so friendly and helpful, which makes it a great place to stay. I would, however, always pluck for an Executive room - not much more expensive and a tad more comfortable I think. The hotel does not try to rip you off and is what it is: an older HI in a great location with all the usual amenities. I did get the feeling that my roon had been cleaned 'quickly' although basically it was OK. 24 April 2014
Rated 1.0 out of 5.0 by Very Dissapointing This hotel brands itself as a "Holiday Inn" but isn't even close to on-par with a Holiday Inn Express. Check-in staff were very unfriendly, the corridor leading to rooms was littered with dirty room service dishes, room was well kept and the bathrooms smelt of mildew. As a IHG Platinum Ambassador I hoped to be offered at least a bottle of water or a points vouncher but was given absolutely nothing. No recognition whatsoever. The only slightly saving grace was its location. It was close to family I was visiting else I would have immediately moved elsewhere. Don't waste your time or money at this hotel. 21 April 2014
Rated 4.0 out of 5.0 by Great place to stay A great place to stay, clean , tidy and great staff. Well Done 19 April 2014
Rated 1.0 out of 5.0 by Very disappointed !!!! We have stayed here before & had no complaints but this time that was not the case. The 2 rooms we were allocated could not have been further apart, my husband & I on the 6th floor, my son on the lower ground floor, really quite isolated from the rest of the hotel, accessed by a very tatty corridor. After discussion he was moved to the 4th floor, this was acceptable until we accessed the room he had been given. Oh dear!! already occupied!. The couple in that room arrived as we were leaving, they had also been to complain about their parties room & when they tried to access the room their key had been deactivated, back to reception again. The matter was eventually sorted out & as compensation we received one free breakfast. Unfortunately our sleep was disturbed by noisy guests in neighbouring rooms, I do appreciate this is unavoidable. At breakfast the dining room was occupied by two rugby teams who seemed to have taken over!. I would have appreciated a little control by the restaurant staff, as would I imagine some of the other guests. Sadly I don't think we will be staying here again. 10 April 2014
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