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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 761 reviews
84%
Recommend This Property

Ratings Breakdown

761reviews

  • 5 Stars
    356
  • 4 Stars
    228
  • 3 Stars
    102
  • 2 Stars
    42
  • 1 Stars
    33

Staff and breakfast

By

16 October 2017

club

Excellent breakfast good variety...staff were very approachable

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Beware

By

14 October 2017

Ok hotel location good for Newcastle etc. Hotel is dated though hence the very competitive prices. Restaurant service is fast may be too fast they like you in and out. Breakfast was Luke warm you can’t keep food hot under lights.

Beware members when taking the extra points and not the drink, they DO NOT ADD THE POINTS ON. This has happened to me every time I’ve stayed here and they ignor you e mails.

If you don’t want to give it don’t offer it. About time IHG took some action, there’s lots of other ihg hotels in the area.

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Cuiden su limpieza

By

13 October 2017

club

Buscamos un lugar donde las habitaciones estén como si lo fueran usar los parientes del mismo empleado, no es posible que no estiren las sábanas que no recojan lo que uso el huésped anterior, de verdad creo la mentalidad debe ser que lo que quiero para mí huésped es lo que quiero para mis familiares más queridos en una habitación, limpieza y comodidad
“ estiren aunque sea las sábanas”
“ revisen y limpien lo del huésped anterior”

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Good service

By

11 October 2017

club

Staff welcoming and friendly.
Excellent choice at breakfast.
Conveniently situTed for local attractions and onward travel.
Some areas due a face lift as showing signs of wear - however, clean and tidy

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Business stay

By

11 October 2017

club

Nice hotel, beds could be more comfortable but clean and tidy.

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Staff

By

09 October 2017

club

The receptionist during my stay answered all my questions and was most helpful.

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Overnight stay good

By

04 October 2017

Below normal standard for stay as breakfast experience was poor.

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Friendly and well presented

By

30 September 2017

platinumelite

Nice staff, good breakfast, clean rooms. Handy location for Durham, Newcastle etc

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Very poor experiece.

By

28 September 2017

Avoid this hotel. Very poor quality of room, mouldy bathroom ceiling, heating not working.

Resturant food quality and service very poor at both dinner and breakfast, staff members really could not care less about customer service.

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Great service

By

28 September 2017

I stayed at the holiday inn at last minute and was very please with the service I received an enkkuabke and ralclxing shah with outstanding staff on site to help out where possibly could with a great knowledge of the local area and amenities

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Ideal for Beamish

By

28 September 2017

club

Stayed here a couple of nights to visit Beamish Museum. Ideal location, easy parking, great facilities and very helpful and friendly staff.

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Value for money if you get a good deal

By

27 September 2017

club

Overall a reasonable stay, however the breakfast buffet is not the best I've ever had. Bacon dried up and food can be quite cool. Toaster will not toast properly.

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