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Rated 3.9 out of 5 by 98 reviewers.
Rated 5.0 out of 5.0 by Wonderful service and nice room The only recommendation I would make is that there be additional towel bar in the bathroom. With 2 people in the room and only 1 towel bar, the hook on back of the door wasn't quite enough for towels and bath mat. 24 July 2014
Rated 5.0 out of 5.0 by Made our mini vacation even better Very pleased with the Holiday Inn Express Batavia. Nice clean, modern looking, quiet, well appointed and well located hotel. We used it as our base and did day trips to Darien Lakes Water Park and the Museum of Play in Rochester. Check in was a breeze (Priority Club member). Needed a fridge in the room and it was there within 1/2 hour of request. Able to control the air conditioning in the room, everything worked, beds were comfortable, fantastic pillows, got take out and delivery brochures from front desk and slept great. Breakfast was plentiful, hot and with lots of variety and my 4 year old grandson loved the pancake maker. After a day at the water park it was great to discover that we could purchase frozen meals from the lobby and pop them into the microwave near the front desk. Saved us a ton of money and was way better than trying to take a 4 year old out to eat. Nice little indoor pool (a bit crowded one evening) and a sun patio. Loved watching a huge ground hog munching grass on the back lawn one evening. Chatted with the desk staff one evening and she filled me in on Rochester for our next day trip. Hotel was full at least one night yet it was quiet and comfortable, the breakfast was still plentiful and the staff still took the time to talk for a minute. One extra light would have been nice in the room as we did have to move the standing lamp around to get light where we needed it. Overall - GREAT STAY Will no doubt stay there again. 19 July 2014
Rated 3.0 out of 5.0 by Not too happy Room was on the first floor, parking lot I-90 side & next to the ice machine...very noisy, couldn't sleep. Breakfast buffet isn't available until 6:30am, not even coffee was available. All other Holiday Inn Express hotels I stay at when travelling have the buffet available by 6am. As a frequent traveler (and IHG member) who needs to be at job sites by 7am, a quiet room and early breakfast are important factors. I've stayed here many times through the years and have overlooked the breakfast issue before but this was the worst visit yet. 17 July 2014
Rated 1.0 out of 5.0 by Sleepless in Batavia This is a nice modern and clean hotel that is too convenient to the highway!! Even though I took a sleeping pill, I got almost no sleep because of the noise from the highway. We didn't notice the noise as we settled in for the evening but then there was heavy truck traffic after dark that kept us awake all night. The desk staff were very apologetic in the morning and stated that they are installing new sound proof windows. What really bothered us is that, if they know there is highway noise, why did they assign platinum members who checked in early to a room facing the highway rather than filling those rooms last in the evening?? As a platinum member I certainly don't feel "valued" as they are fond of saying!!! 14 July 2014
Rated 5.0 out of 5.0 by Great service The people working at this place are really very friendly and very helpful. You feel at home. 10 July 2014
Rated 3.0 out of 5.0 by Great Hotel But... One of the best rooms I've ever had at any hotel. Large room, very large bathroom with a fantastic shower. Extremely friendly and courteous staff. However, the engineer who decided to put the hotel about 200 yards from I-90 made a huge mistake of not soundproofing the rooms. Sleeping was a real chore with traffic barreling by just a few hundred yards away. If you decide to stay here, I would recommend ear plugs. 07 July 2014
Rated 4.0 out of 5.0 by Very well maintained Very nice holiday inn. Bed was great shower and towels And all amenities. Only wish it was in walking distance To places to eat. But would stay again. Also Do not like that they hold a $50 charge for about 5-6 days on the credit card. Should be aware in A day or so that there are no extra charges 06 July 2014
Rated 5.0 out of 5.0 by Great place to stay It's not the cheapest but reasonable if you want a very pleasant and enjoyable stay. 03 July 2014
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