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Rated 4.1 out of 5 by 266 reviewers.
Rated 5.0 out of 5.0 by Ideal for a short stay This is a busy hotel within easy walking distance of Bath city centre. It's clean and bright, still relatively new and everything worked fine. On a main road, traffic noise may be an issue if you have your window open but the air conditioning works well if you wish to use that option. If you arrive late in the afternoon or evening you may have difficulty finding a parking space but once you've parked up there's no need to move if all you want to do is explore the city. Breakfast is basic, as you would expect in a HI Express, but it's perfectly adequate and there are lots of places to snack and eat out in Bath if you need to top up later. The dining area can get busy so get up early if you prefer a quite time at breakfast. I've stayed here on business and for pleasure and will stay here again if I'm in the area. 04 June 2014
Rated 4.0 out of 5.0 by no problems Perfectly fine for a day stop off at Bath for a our family of four. We left the car in the car park ( £10 charge for a day) while we looked round the city, then checked in at the earliest time we could which is 4. Location a little noisy when in the room; you could hear the main road. But having said that, we slept really well, and you do expect this as it's in a good spot for visiting the city by foot. Room was clean, beds comfy, no noise from the other rooms, and the breakfast was nice. We needed a shop in the evening and were pleased to find that there is a huge Sainsburys over the road too, (not to be mistaken for the Sainsburys petrol sation/express shop). 04 June 2014
Rated 5.0 out of 5.0 by Amazing Stay Sara who was I think the manager of the front desk area the night we stayed at your hotel was sooooo helpful. The first room they gave us earlier in the day, by the gentleman who checked us in smelled bad and was very uncomfortable because of that. Sara changed our room and gave us some complimentary snacks on the house to say sorry for the inconvenience, she was so sweet, so professional and a real pleasure to speak with. I think that she should be promoted so she has authority to help all people who stay at your hotel have a perfect experience. this was our first time staying at the Holiday Inn express and because of her we will stay at any that are available wherever we go. Thank you Sara, you are awesome!!!! 03 June 2014
Rated 5.0 out of 5.0 by MOTHER STAYED HERE ON A SOCIAL VISIT WITH MY ELDERLY MOTHER EXCELLENT STAY AT THIS HOTEL. WOULD RECOMMEND TO OTHERS. WE HAD A TWIN ROOM, CLEAN 02 June 2014
Rated 4.0 out of 5.0 by Great experience Great location, comfortable but average food service. 02 June 2014
Rated 4.0 out of 5.0 by Lovely Stay in Bath Hotel situated within easy walk of Bath centre. Clean and tidy and good wifi access. Booked very last minute so not best of rates but would definately consider staying again when the opportunity arises and earlier booking a good option. 02 June 2014
Rated 4.0 out of 5.0 by Car parking extra it came as a bit of a surprise to have to pay an extra £10 to park at the hotel. Something which I would consider to be part of the overall room charge. It will certainly it will make a difference when contemplating future bookings. 31 May 2014
Rated 4.0 out of 5.0 by Room too small for family but otherwise great! Room a little too cramped for a family of four but otherwise comfortable and clean. Service was excellent, very helpful and friendly. Breakfast was free and ok although choice a little limited - a better selection of fruit would be better. Location slightly out of centre of Bath but easy to get too (10/15 min walk from station). Recommend for a comfortable stay without any frills. 27 May 2014
Rated 5.0 out of 5.0 by Great welcome,immaculate rooms! As always,most helpful reception team in particular Joanne and Graham.The room cleaning staff constantly maintained the highest standards although they were wonderfully discreet and we do not know their names.Delightful dining area with superb glass surround.One small niggle was the duvets which would have been good at the North Pole but were a couple of tads to cosy for an English May. 16 May 2014
Rated 5.0 out of 5.0 by The Continuing Saga.... I use this Hotel regularly, and notice that the staff are friendly, helpful, and competent no matter who crosses the threshold. My only niggle is that sometimes the breakfast is not always ready for 6:30 start. If that's the only thing I can comment on then judge it for yourself - is that a showstopper for you? 27 April 2014
Rated 4.0 out of 5.0 by Good, Clean and Confortable Conveniently located for the town centre, I have used this Hotel a number of times and found it comfortable and clean. Despite being located close to one of the main routes in and out of Bath, the nights have not been disturbed. If i had one criticism it is that the "free" breakfasts are basic, with machine coffee and slightly artificial juice, but this is nitpicking. If you want a basic trustworthy hotel and are on a budget you cannot go too wrong with this hotel. Do not expect romantic vistas or lots of amenities, it is a business hotel that provides comfortable beds, clean rooms and a convenient location. It does exactly what it says on the tin. 25 April 2014
Rated 3.0 out of 5.0 by Ok option for Bath Hotels in this town get expensive if you have kids. This place is one of the cheaper options for that, and at least breakfast is included. The walk in to town is about 10 minutes. Wifi worked ok, but have to enter lots of information to do so. 25 April 2014
Rated 5.0 out of 5.0 by First experience of a Holiday Inn was a good one We arrived late to find the car park full and had to park outside, but booking in was easy and the staff were polite. Room was lovely and the beds already made as it was a family room. Shower and toilet were very clean and with plenty of towels. Breakfast was more than sufficient and checking out was again no problem. Will be more than happy to try another venue. 24 April 2014
Rated 3.0 out of 5.0 by Poor reception and lack of freindliness or atmosphere When I arrived I had a real problem getting anyone to check me in, and when they did it was without grace or civility. My room was on the ground floor, which I did not like since, for security reasons, I felt that I was unable to open the window . Breakfast was the usual "Express" offering - the eggs were fine but sausages were inedible and the coffee undrinkable. Rather than say this is a free offering, Holiday Inn Express would be much better to stop this charade and charge a fee for a decent breakfast. This would get my vote since nothing is free and the cost of the awful breakfast has to be hidden in the room rate.The hotel charges for parking, which I understand for non-guests, but for guests this is a real imposition and that alone would stop me from booking here again - but for the fact that this is the only IHG hotel in the area. Since I needed to be in Bath early the next morning I did not have the luxury of staying in Bristol and driving over, which will be my preferred option in future. 17 April 2014
Rated 3.0 out of 5.0 by Room OK The room was fine but a bit tired and too small for a family. We had to walk sideways after putting our baby's travel cot. The baby highchairs at breakfast were too uncomfortable and it was impossible to keep our 9 month old baby properly sit. Very good location, breakfast was fine (cooked options not good). Car park too expensive. 16 April 2014
Rated 5.0 out of 5.0 by Satisfied Customers A very nice location, excellent staff, well mannered, very polite and helpful. Really clean room and bathroom. Good quality and comfortable beds. Well worth the visit. Downside, had to pay £20 for car park for two nights. 15 April 2014
Rated 5.0 out of 5.0 by A great place to stay A relaxing experience and 10 min walk into the city 30 March 2014
Rated 4.0 out of 5.0 by Great customer service! Very pleased with this hotel, following a one night stay. The hotel is clean, modern and in a convenient location. However, what made the hotel really special was the excellent customer care shown by the reception staff and particularly the Duty Manager, Laura. They worked with efficiency and empathy to resolve a problem we had on check in. Thank you! 26 March 2014
Rated 5.0 out of 5.0 by Friendly and helpful reception staff Extremely pleasant and helpful check in and out staff. Breakfast well stocked. Handy for walking into Bath for an evening meal. 25 March 2014
Rated 4.0 out of 5.0 by Comfy bed and fantastic service lovely stay at Bath. The rates were good, the breakfast was good, the beds were lovely and the rooms were very clean! The staff were extremely friendly and took time to show us the fastest routes to where we wanted to go, it was a great stay, will definitely be coming back here! 24 March 2014
Rated 5.0 out of 5.0 by great place to stay in Bath I travel to the Bath area from overseas yearly for business and pleasure, and when staying in Bath pick this hotel for its convenience to drive to, relatively easy parking and being only a short stroll to the city centre. Always found the staff helpful and the rooms well kept. I'd recommend it to any one who wants a hassle free stay in Bath. 13 March 2014
Rated 5.0 out of 5.0 by Best accessible room ever For my mobility problem, the bathroom was probably the best laid of any hotel I have ever stayed in! Of course, it may not have suited everyone but for me it was perfect! Walk in wet room with seat and non -slip floor. Plenty of grab rails, easy to use shower taps. good mirrors. Thank you Holiday Inn. Just remember to occasionally check the fittings are all tightened up! 11 March 2014
Rated 3.0 out of 5.0 by And you have to pay for parking A very warm welcome by the staff but then came the first shock I'm on the third floor I have four bags and to be told the lift is not working it's always breaking down is just what's needed after a long days work. The room was comfortable and I had a good nights sleep in a very comfortable bed. Then in the morning comes the check out to be told that it would be £8 for parking overnight. Not informed at time of booking!!!! 08 March 2014
Rated 4.0 out of 5.0 by Excellent staff I stayed at the Holiday Inn Express, Bath overnight to attend my daughter's Hen-Do. Hotel was in a good position, quiet and all I would expect from a Holiday Inn. I must mention Sarah on Reception who couldn't have been more helpful. Unknown to the organisers of the Hen-Do this coincided with the Bath Half Marathon and, if it hadn't been for Sarah's help in getting me out of Bath on the Sunday morning, I would have had to wait until the roads reopened at 3.30pm. All Reception staff were very helpful and polite. 08 March 2014
Rated 5.0 out of 5.0 by excellent short stay as a family of 4, .recommended Excellent short stay, lots of parking available, wonderful helpful staff throughtout the hotel. Location great, 10 min strool into town. The room was immaculate, lovely crisp white bedding & towels, spotless throughtout. Excellent breakfast, lots of choice. We would definately stay here again, highly recommended. 02 March 2014
Rated 5.0 out of 5.0 by Wonderful - as always I stay here often for work and it's one of my favorite Holiday Inn Express locations in the world. The rooms are basic, but very clean and comfortable. What really makes this a wonderful place is the staff. Everyone is so helpful. Particularly, Sara and Laura at reception always make me feel right at home. The simple, but surprisingly well-appointed bar is also a nice touch. 01 March 2014
Rated 4.0 out of 5.0 by Great stay in a lovely City Staff here are excellent; helpful, attentive, engaging. Made to feel very welcome & wanted as a guest. Room very clean & well appointed. Breakfast was the usual HIEx stampede! - not enough space for the serving of the food & people acting like it might be their last ever meal! A nice hotel, not too far from the city centre (a 15min walk away) with great staff. 24 February 2014
Rated 4.0 out of 5.0 by Fantastic service and overall great stay The staff were so helpful and explained routes and places to see. A clean modern hotel, good quality breakfast. It was busy at breakfast, but half term so as you would expect. 22 February 2014
Rated 4.0 out of 5.0 by Pleasant; good location with parking Hotel well situated with parking and only 10 mins walking from Bath centre. Staff very helpful in advising best route to walk. It was very wet weather and rooms only have an open wardrobe to hang things in therefore nowhere to hang wet coats unless you want to wet all your other clothes; had to use the bathroom and the back of the chair. Hooks should be provided for coats on the back of the door or on the wall between the door and the open wardrobe. One set of pillows marked firm but second set were no softer. Breakfast ok but choice limited. 31 January 2014
Rated 5.0 out of 5.0 by Just Wonderful Laura the manager was just wonderful. I would highly recommend staying here. The price was great also! 26 January 2014
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