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Rated 3.9 out of 5 by 240 reviewers.
Rated 3.0 out of 5.0 by Food Staff were generally courteous and helpful. Breakfast was fine but the evening meal was expensive for what was on offer and surprisingly the cost for the meal for my 5 and 10 year old (who only had some chips and rice and a spoonful of curry) was the same as for an adult. It was only when I questioned this that the staff member at the till reduced the cost of the meal for the children. Beside this little annoyance, the hotel was fine for our purpose. 27 August 2014
Rated 4.0 out of 5.0 by Pleasant Birthday surprise & excellent staff We checked in and the staff accidentally booked us into a double as opposed to a family room. I highlighted that to the staff and that was changed immediately and when my son and I went to get the card key (I was offered to bring it up to us), my son was pleasantly surprised as there was a birthday card and a box of Thornton's chocolate waiting for him (He had mentioned that he has just turned into a teenager as the staff enquired about his big blue birthday badge). It's not often that happens in today's commercial world. Overall, the stay was nice and enjoyable in a clean friendly environment. The only negative would be the £7 charged for parking! 25 August 2014
Rated 5.0 out of 5.0 by Lovely thank you! We stayed for 3 days as we were attending a convention and I could not applaud this hotel and it's staff more. Very friendly staff, very clean and warm hotel and a great breakfast. Look forward to staying again soon. Thank you. 25 August 2014
Rated 5.0 out of 5.0 by Great location and excellent service Stayed here for IBSA Convention at the LG Arena for three nights. I booked three rooms and we had a wonderful time and stay. There were over 11,000 at the LG Arena so the hotel was full and Holiday Inn Expressed coped very well. The staff did not appear to be under pressure. Well done to all the staff and those behind the scene and the house keepers who we did not see but saw and benefitted from their hard work. WELL DONE Holiday Inn Express and Thank you! 25 August 2014
Rated 5.0 out of 5.0 by Good value with excellent service We stayed at this hotel on the nights of the 15th and 16th August 2014. Myself , wife and 6 year old grandson. Very good value with breakfast which is included in the price. Staff very professional and polite. Rooms very clean and WiFi was available with no fuss. The only moan I could have is the £7 a night charge for parking. £5 would be enough ! 20 August 2014
Rated 5.0 out of 5.0 by Holiday Inn Express NEC What a superb place to stay. We needed overnight accommodation for an early morning flight. The H I Express was ideal in every way. Staff were fantastic and nothing was too much trouble. Very early breakfast was great as we did not expect to have such a great choice so early in the morning. Would recommend without reservation and will certainly use this venue again. 18 August 2014
Rated 3.0 out of 5.0 by Rear rooms are quieter The location is apt for those wishing to visit the NEC or are travelling via the Midland's airport. The rooms are typical of a HI Express and as they have high traffic always look as though they could do with a paint touch up. The hotel has a limited choice of television channels so children will not be entertained. The adjacent pub, 'The Little Owl' serves a reasonable selection of keg ales. The food at the Owl is acceptable and reasonably priced apart from the 'side salad' as a lettuce leaf, one quarter of a tomato, two shavings of a section of cucumber and a sprinkling of diced onion did not meet expectations or the £2.50 price. The pub did not have muzak playing which is a definite plus. Returning to your room, ask for the top floor and at the rear for quietness, the lack of television channels will again disappoint leaving one wondering why the TV was not just tuned to the local DAB channels instead of a truncated selection. Whilst he parking is ample and secure, do check that the overnight cost is included in the room rate. 18 August 2014
Rated 4.0 out of 5.0 by rush time breakfast The question if the plates can be taken, while I was still eating gave me an unpleasant feeling. This happened every morning and gave me the impression I had to leave immediatly 17 August 2014
Rated 5.0 out of 5.0 by Sehr zufrieden Meine Freundinnen und ich kommen seit Jahren zum Festival of Quilts und sind immer in diesem Hotel abgestiegen. Die freundlichen, hilfsbereiten Mitarbeiter, die bequemen Betten und auch sonst alles rundherum machen den Aufenthalt jedes Mal zu einem besonderen Vergnügen. Wir werden dieses Hotel immer wieder buchen. 16 August 2014
Rated 4.0 out of 5.0 by Comfortable stay This is the second time I have stayed at this hotel whilst visiting the Festival of Quilts. Very comfy and good service. Good breakfast but feel there could be more variety given for the evening meal. Will be back again next year. 15 August 2014
Rated 5.0 out of 5.0 by Very clean, Friendly staff. Stayed for one night and PARKED CAR FOR A WEEK WHILE ON HOLIDAY, eXTREMELY GOOD STAY AND EXCELLENT VALUE FOR THE MONEY. 11 August 2014
Rated 1.0 out of 5.0 by Rubbish hotel - dont waste your money Rooms and bar area / restaurant were dirty. Staff unhelpful and rude. The 'breakfast' we had paid for consisted only of cold beans and burnt sausages as 'nothing else was available' and all coffee/juice machines etc were broken. Staff attitude to this was 'not my problem'. Go to another hotel, dont waste your time with this one. 11 August 2014
Rated 5.0 out of 5.0 by brilliant hotel We stayed here for purpose of visiting theme park and shopping. Lovely hotel, comfortable, lovely staff. Beds are amazingly comfortable. Would definitely. Recommend. We will definitely use holiday inns in the future. 09 August 2014
Rated 3.0 out of 5.0 by Ask for a room at the back! While the hotel is clean and the room was very well-equipped, it was unfortunately located above the main entrance where guests seem to arrive and depart throughout the night. It was very warm and closing the window was not an option. I was attending a course the next day and did not feel 'rested' in the morning. 08 August 2014
Rated 5.0 out of 5.0 The full Del Monty for less Money I was very pleasantly surprised at the overall hotel, the external area and the comfort of the room. The staff was more than helpful which made my stay all the more pleasurable 08 August 2014
Rated 3.0 out of 5.0 by Avoid front rooms I chose this hotel because it was near to the venue of an important course that I was attending. The room was very clean and the bed very comfortable. The breakfast was excellent. Our room was almost directly above the main entrance, and as it was very warm we needed to have the window open (it doesn't open far). There are a lot of arrivals/departures throughout the night - many of them using noisy trolleys. I was hardly rested and refreshed for my course the next day. I am currently looking for a hotel for another course next month, may try another chain with air conditioning. 07 August 2014
Rated 5.0 out of 5.0 by Excellent Service, free wifi, value for money Been there for couple of days. Pleasant location, free wifi, excellent service, needed a fan as it was warm, got it with in a min. Overall pleasant stay only downside is bit away from city. 06 August 2014
Rated 5.0 out of 5.0 First time user I would recommend this hotel and staff to all friends etc that want a good nights sleep, good food and excellent breakfast. Although it states continental style breakfast this does include hot food (a good range of food to start the day) Proximity to NEC is perfect. I could find nothing adverse to say about this hotel 06 August 2014
Rated 5.0 out of 5.0 by Excellent for an Overnight Stay The beds were the most comfortable I have ever slept in, I genuinely did not want to get up, despite being starving and desperate for breakfast. The pillows were equally comfy - the whole bed experience was amazing. It was great value for money - I was seriously impressed at the value, especially as we all had a large cooked breakfast. Ideal for an overnight stay prior to or return from holiday, or to be used as a base for sightseeing. Definitely will stay again, if the need arises. 05 August 2014
Rated 5.0 out of 5.0 by Very efficient staff. Modern and thoughtful design and decor. Easy to locate, everything worked. My son loved the pizza. 01 August 2014
Rated 5.0 out of 5.0 Good overnight A good overnight stop with my family. Clean, friendly and plenty of space 28 July 2014
Rated 5.0 out of 5.0 by great staff functional rooms the staff excellent and helpful rooms clean neat tidy and functional 28 July 2014
Rated 5.0 out of 5.0 by efficiency of staff, even at 4am we were in the area to visit a friends new baby and to celebrate my birthday, my grandson was very sick in the night and the way it was handled by on duty night staff was fantastic, nothing was too much trouble she reassured me and asked was there any more she could do to help. the hotel as a whole was surprisingly modern and really nice, the value for money cant be beaten and I wouldnt hesitate to return and to tell friends about the hotel 27 July 2014
Rated 4.0 out of 5.0 by Extreme weather? room very, very warm! no air con or fan available. 27 July 2014
Rated 4.0 out of 5.0 by Very convenient for airport users We had an overnight stay here before flying to Rome from Birmingham airport. The staff were very helpful and friendly and booked a taxi for us at 4:00a.m.! The room was clean and the bed comfortable. We were able to leave our car in the hotel car park while were away, the taxi ride to the airport was about 10 minutes and cost £6.00 so this was a much better option than parking at the airport. Overall a very pleasant stay. 24 July 2014
Rated 5.0 out of 5.0 by Good clean hotel A pleasant stay but could have done with air conditioning as it was very warm. Also I would suggest a few chairs/bench/tables outside to sit in the hot evenings - there is plent of space on the grass behind the dining area. 24 July 2014
Rated 4.0 out of 5.0 by Good Stay As Usual As a regular customer of Holiday Inn this was to the standard that I have come to expect from the chain, if not exceeding it with a more modern look. My only issue with the stay was that the windows could only open a small way and there was no air conditioning in my room, making for a hot sleep. Other than that, friendly staff and wide choice of breakfast made for a good overall stay. 21 July 2014
Rated 5.0 out of 5.0 by Friendly staff and comftable room The staff were very friendly and helpful and the room was clean and comfortable 16 July 2014
Rated 3.0 out of 5.0 by Great sleep Great sleep here, shame about the breakfast and the late night smokers. 14 July 2014
Rated 5.0 out of 5.0 position of hotel hotel was ideal for us for 1knight stay and to leave car for 7 knights ,taxis to airport were arranged for us ,breakfast choices were limited but enough to see us on our way for our flight,room was good and very clean ,would use this hotel again if flying from Birmingham in future. 12 July 2014
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