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Rated 3.8 out of 5 by 100 reviewers.
Rated 2.0 out of 5.0 by problems with TV we started in Room 111 and the controller wouldn't operate the TV. The front desk came with a different controller but that didn't work either. Front desk moved us to 113 - right next door, but didn't tell us that we were only going next door until we'd put everything back in suitcases and rolled them down to front desk. So we get into 113 and turn on the TV and there's a picture and you can change channels but there's no sound. Back to front desk - pack up again and move to 213. Now everything's ok, but the hour we'd planned to relax and watch a bit of TV was shot. Moral of the Story - check the functionality of everything in the room that you plan to use the moment you walk in the door - make no assumptions. Staff were agreeable and helpful in any case. 18 May 2014
Rated 5.0 out of 5.0 by Great room! Jessica did a very good job getting us checked in and was able to give us helpful suggestions about nearby restaurants. Great room too. 14 May 2014
Rated 2.0 out of 5.0 by Not suited for business travel. Older hotel which did not suit my needs as a business traveler. My white footie socks were black from the carpet. 10 May 2014
Rated 5.0 out of 5.0 by Good Friendly Staff Good Location, friendly staff and clean rooms.. Thanks 07 May 2014
Rated 5.0 out of 5.0 by Great Stay The staff was very responsive to my needs. The room was very clean. 06 April 2014
Rated 5.0 out of 5.0 by Great time, good facility, wonderful people Height of Spring Break season! Staff was wonderful! Facility was clean and everything was great 04 April 2014
Rated 2.0 out of 5.0 by Hotel is WAY overpriced for what it is. I do NOT recommend this hotel - it is way overpriced and the staff is not helpful nor friendly 02 April 2014
Rated 2.0 out of 5.0 by Business Traveler The queen bed rooms don't have desks so if you are a business traveler you are out of luck. The room I had didn't have a refrigerator when I arrived as well. The carpet in the hallways on the floors looks like it hasn't been steam cleaned in a while and the carpet in the elevator is dirty and smells like human sweat. Just don't try to sit and do work in the breakfast area in the morning. They put the chairs on the tables so they can vacuum right after breakfast but then don't vacuum and just let them sit that way for an hour so no one can sit or work in the breakfast area and there are no other work areas in the hotel where you can spread-out unless you want to go out to the pool and have your paper blow away! The room was clean and the breakfast area was clean. 31 March 2014
Rated 2.0 out of 5.0 by Dissapointing Stay This hotel is an older hotel. Carpets are worn and dirty. Pool heater was broken so huge disappointment as we were there to relax and sit by pool. Hotel is non smoking but they allow guests to smoke in pool area. Staff member was cleaning pool and did not ask them to move on. Complained at desk but seemed of no concern to them. Wish I had saved my points and money and stayed somewhere else. Would not return to this property. 28 March 2014
Rated 3.0 out of 5.0 by Beds are an issue The rooms are dated looking. The bathroom sink was full of cracks in the surface. But the real issue was the bed, not the mattresses that are usually found in Holiday Inn Express hotels. the sheets were the same and maybe the pillows but the bed was hard and uncomfortable. Breakfast was the same as other HIE hotels. 27 March 2014
Rated 2.0 out of 5.0 by Not worth the money I love all the holiday inn and this one is not worth it. No refrigerator and the air compnditioner wasn't the greatest. Cost was high for an old holiday inn. 25 March 2014
Rated 2.0 out of 5.0 by lobby smelled, place run down, price way high Avoid; only positive is room good size and window opens, which useful as both lobby and room smell of cheap carpet cleaner. Didnt eat bkfst bec so crowded and bkfst area looked so run down (and theres dunkin block away) 22 March 2014
Rated 2.0 out of 5.0 by Pool was refreshing Stayed two nights after coming back from Key West. We arrived late and checked into a mostly full hotel. The room smelled of cleaning supplies. Smelled like a heavy does of Pinesol. We didn't complain as it was late and we were tired. The internet did not work very well. We were on the fourth floor and it would time out constantly. Again, we didn't complain since we wanted to spend most of our time outside. The pool was very warm and refreshing. The staff was great and friendly. We stayed at various Holiday Inn brands during our weeklong stay and had a good time at each one but sorry to say we will probably not book this location again. Comparable it was in most need of some upgrades. 08 March 2014
Rated 4.0 out of 5.0 by Gute Lage Gute Lage für Ausflüge, angenehmes Hotel, freundlicher Service 05 March 2014
Rated 4.0 out of 5.0 by Good place to stay We enjoyed our stay. Close to all areas. Comfortable and staff very nice. 28 February 2014
Rated 2.0 out of 5.0 by Not a good stay We checked in on 2/15 to find that there was no hot water but the technician was working on the problem. Hot water returned on 2/16 with a layer of black residue in the tub and sink that I cleaned before using the shower. 2/17 was OK. At 5:30 am on Tuesday the fire alarm went off and the hotel was evacuated due to a broken water pipe. At checkout that day when I remarked that the stay was disappointing the clerk said "it was pretty bad". I guess that sums it up for me also Pretty Bad 28 February 2014
Rated 4.0 out of 5.0 by Comfortable bed and friendly staff We enjoyed our stay at this Holiday Inn. We have stayed here in the past and always get good service. 28 February 2014
Rated 5.0 out of 5.0 by Great Value & Good Servive Front desk was very positive, from the manager & all on the front desk. Great cookies (incl. oatmeal raisin for me & cc for my bride). This is an older unit but well maintained & updated. We were using as a base for two days & I would recommend!! You have to pay attention to find but was restful & relaxing. Also has a good "Perkin's" restaurant within easy walking distance. 26 February 2014
Rated 2.0 out of 5.0 by Disappointed Two days without hot water! Lucky I had been a Boy Scout. Fire alarm another night! 23 February 2014
Rated 4.0 out of 5.0 by HIE's consistency As with all HIE's there a certain standard for quality and service-- good comfortable bed, clean rooms and friendly staffs. This location eat all those qualities. 22 February 2014
Rated 5.0 out of 5.0 by Great plan B - Holiday Inn is stepping up on service and facilities We were unable to get a room at the hotel across the parking lot from this HI - which worked out great for us. This HI is so much nicer than the place we stayed last year. Thanks to the two wonderful young ladies at the front desk for working to get us a room for the week. They went above and beyond in customer service. They also helped out with info on local places we asked about. They also helped us find a wonderful HI to stay in on our return trip home. 16 February 2014
Rated 4.0 out of 5.0 by Great location and service Enjoyed our five night stay. Checked out late (2pm) on our last day which was great because of a late flight. Hotel could use a little bit of sound proofing...we could hear every door being shut in our hallway, day and night. 14 February 2014
Rated 3.0 out of 5.0 by Comfortable & Convenient During our five days, two issues occurred which were unacceptable to us; and not what we'd expect from a Holiday Inn Express. So we were surprised and upset when these situations happened. In sharing our concerns with the manager, we found her to be very approachable, a good listener, not at all defensive, and very fair. So by the time we left, we were completely satisfied. We were pleased with the manager in charge. 11 February 2014
Rated 5.0 out of 5.0 by Best value in the Bonita Springs area, very convenient, too. Good value when compared to the other over-priced lodging. Clean rooms, very good housekeeping service. Continental breakfast way beyond adequate, and very inviting and convenient. Hotel was busy, but not crowded, even though is was prime snowbird season (parking lot full every night). Very nice pool. We'll stay there again whenever we return. 11 February 2014
Rated 5.0 out of 5.0 by 5 night stay in suite loved the suite! just enough room to separate sleeping area from living area. had refrigerator and microwave in room. Great free breakfast each morning. I really enjoyed my stay at Holiday Inn Express. 05 February 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn the entire property needs to be overhauled. The hallways and elevator smelled terrible. The TV did not work for several days and remote was broken. When I said something at the front desk about the TV she said it had not worked for several days and they were waiting for the cable guy to come.The elevator took 10 to 15 minutes to come and then stopped working all together. We were on the 4th floor and had to walk up and down stairs. There were holes in the wall in our room where something was taken down and never repaired. There were holes in the cabinet that something had been screwed down and never repaired. We went to relax and have a vacation, the first morning there we put the do not disturb sign out and the maintenance guy kept calling the room and beating on the door at 8 am. He said he did not speak english when I finally opened the door. He said he came to fix the remote that I had asked several times at the front desk to be fixed. I finally took the remote to the front desk and exchanged it myself, but no one told him. I went to the front desk and said we had do not disturb sign out and he kept beating on the door. They said they would explain to him what that meant. We arrived a little early for check in because we had been up since 3 am to catch our flight and came early to hotel. The front desk clerk said it would be 1 1/2 hours until our room would be ready. We left and came back 3 hours later and she said that no rooms were ready yet. We did not get into our room until after 430. I would never recommend this hotel or ever stay there again. The people at the front desk were not helpful at all. I am not sure why the room was priced the way it was? Way over priced, we have stayed and brand new top of line Holiday Inn and they were not priced that high. 05 February 2014
Rated 5.0 out of 5.0 by Excellent Motel This is an excellent motel. The location is quiet. Great breakfast room fully stocked. The only thing i would like to have seen was a refrigerator in the room. My wife carries insulin and it would have ben nice to place it in a cool place. 01 February 2014
Rated 4.0 out of 5.0 by Comfortable and clean We stayed at this Holiday Inn Express because we were in town for a soccer tournament. Because there were many young soccer players' families staying at the hotel that night, and our room was right off the lobby, we expected a certain amount of noise and rowdiness. However, we were very pleasantly surprised that this was not the case. The management seemed to have kept things well under control. We didn't hear a peep after 10pm. The only noise was from the elevator which happened to be adjacent to our first floor room, but that is quite understandable - if we had been one door down, doubt we would have heard anything. Also, the desk staff was very helpful, and polite. We would definitely stay here the next time we are in the area! 29 January 2014
Rated 2.0 out of 5.0 by Internet didn't work I spent an hour on the phone with tech support trying to get internet to work. I was put in a room near the elevator. Layout of the hotel made checking in and out difficult. Wouldn't recommend this hotel for business travelers such as myself. 27 January 2014
Rated 2.0 out of 5.0 by POOR EXPERIENCE AFTER A COUPLE OF SUPER DAYS AT THE MARATHON LOCATION, WE KNEW FROM THE MOMENT WE WALKED INTO THE BONITA SPRINGS LOCATION WE HAD MADE A MISTAKE.WITH A POOR CHECK IN EXPERIENCE & EVEN THOUGH WE CHECKED OUT 4 DAYS AGO INCORRECT CHARGES ON THE CC STILL REMAIN, DESPITE ALL THE ASSURANCES GIVEN THESE WOULD DISAPPEAR. THE HOTEL IS OVERALL “TIRED” & NEEDS A REFRESHER. 17 January 2014
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