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Rated 4.0 out of 5 by 309 reviewers.
Rated 3.0 out of 5.0 by okay Hotel only for a short stay Easy to find (ish) and walking distance to Chester Wall. Try and park close to hotel entrance. Staff were pleasant on arrival and checking out. Room - hmm. Very clean and thought the en-suite one of the best I have used as even though compact, found everything to hand and very bright. Even the quirky idea of the bathroom door then acting as the toilet door, worked well. What let the room down was the cramped space and poor beds. We booked for 2 adults and 1 child. The hotel had shoe horned what I imagine was some kind of futon next to the double bed, which meant you could not sit at the table and you had to stand on a mattress to close the curtains. We dare not open a window as we were on the busy road side. The beds were terrible. The main double was very bouncy, almost like a waterbed as it swayed that much when you moved. The second bed was rock solid and it had 2 distinct creases in it which lead me to believe it was a futon. Only go to the bar for a nightcap. There are plenty of restaurants out there including the The White Horse. The hotel advertise 3 in close proximity, however this one is right in the middle of Chester Racecourse and we received a 10% off voucher from Reception and additionally received a complimentary golf buggy ride from the hotel to the restaurant where food and service come well recommended. 25 August 2014
Rated 5.0 out of 5.0 by business Pleasant location, reception and breakfast area have been renewed. Handed for the town only a short walk for a drink or food. 25 August 2014
Rated 4.0 out of 5.0 by Perfect location Perfect location for Racecourse and short walk to town center. Room a little bit warm as no air con, but the supplied room fan helped. Bed and room condition was excellent. Breakfast was buffet style, and very good quality. Only issue is the WiFi packed up mid evening, and being on a business trip, was one of the reasons I chose this hotel, still not working by checkout on the next morning. This did not spoil the overall quality of the stay. 25 August 2014
Rated 5.0 out of 5.0 by Wonderful experience Staff particularly were superb, very attentive and so pleased all the ones we came into contact with were British . It was very refreshing. The hotel is central and it was lovely waking up each morning and looking out over the racecourse. A memorable stay and will return, loved Chester. 22 August 2014
Rated 3.0 out of 5.0 by Avoid a Race Weekend I picked the hotel for the brand - I had no idea there was race in Chester this weekend... I wasn't recognized as a Platinum member when I arrived, actually I was basically just checked in and nothing was ready for me. This is something I notice as a person that spend 185-200 nights in a hotel a year. Then the internet was down Thursday afternoon and most of the evening. The counter staff -same two the checked me in- acted as if I was unique in my problem. Normally this wouldn't be a issue for me, but being a traveler to a city that I had never been I was hostage to WiFi. So I made another request to the staff, I went for dinner and a walk and returned to the same issue. But this time the Staff -a new staff member who was very helpful my whole stay- called in a service man, who made certain the WiFi was working that evening. My room was stuffy and damp, and on the noisy street side, so opening the window for sleep was impossible. I used the $5 fan that was on the desk, and it blocked out much of the street level noise, but the hall noise - another issue all together... Breakfast choices were amazing - as well as the helpful morning staff. Friday evening my WiFi went down again - but I just ignored it, took a sleep aid and the hall noise faded away... Saturday you are required to be out of the room by 10am due to the race - NO IDEA WHAT THAT HAS TO DO W/ MY STAY! The young lady behind the counter called me a taxi to get to the train station - and I checked out for my return to the States... Overall - it is a nice property, and the location is great to see the city and walk the wall. But the lack of AC and the street level noise #including the bar) was not what I expected from the IHG brand. I would use the location again, just not the street side of the building, and not on the far end of the hall away from the WiFi router. 21 August 2014
Rated 5.0 out of 5.0 by excellent location and service Everything we wanted for our family and at a good price. Great breakfast and very friendly, helpful staff 19 August 2014
Rated 4.0 out of 5.0 Reasonable price in good location Booked hotel for location and free parking. Reasonable price with breakfast included. Five minutes easy walk in Chester town centre. Had downstairs room at back so no road noise. Staff were friendly. Breakfast was good for the price, self service with choice of fruit salad, cereal, yogurt, toast,pastries, egg, sausage and beans. Free wi if if you take my own laptop/ tablet. Only negative comments was check out time on Saturday as it was a race day was 10am. As hotel was booked to attend wedding we wanted a leisurely morning and to ensure alcohol was out of our system. If we were informed at the time of booking online that check out was early due to race day, we would not have booked. I asked to check out at 11 and was told we could but then received notice saying check out was 10. I also heard cleaners knocking people up at 9.30 who hadn't checked out saying check out was 10 and they would come back in 20 mins. Appreciate race days are busy but should ensure guests are notified as earlier check out on race days. 19 August 2014
Rated 5.0 out of 5.0 by Almost Perfect We found the room to be spotlessly clean , comfortable & decor was in good condition., 3 nights there & slept like a baby or a log depending on your local sayings. The hotel location is very close to the town centre , so not too far to walk back after an evening meal & a few beers in town (approx 4-5 minutes). Breakfast was actually ok , I say this because I have read reviews that say it is awful. The breakfasts are maybe limited & consist of cereals , danish, pastries , toast or from the hot buffet there are sausages, scrambled eggs, beans & well that's it , oh & the usual Yogurt, hot drinks ,fruit juices & for us the selection was fine. Timing for breakfast is the only thing to be careful of as we arrived it was at times "BUSY" , now even this is ok, but due to some guests not knowing how to be patient & shall I say lacking in manners it did become rather frustrating one morning. The staff , well all I can say there was nothing to complain about, they all seemed to give 110% if that's possible. Nothing was too much trouble for them. We had stayed a 4 Star Hotel at Manchester the night before we arrived at the Holiday Inn. All I can say is the Holiday Inn staff have the same commitment as the 4 star Hotel staff, so thank you all at the Holiday Inn you are actually all 5 star people in my book. We will be back. Regards to all Ken 18 August 2014
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