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Rated 4.0 out of 5 by 323 reviewers.
Rated 4.0 out of 5.0 by close to town centre, comfortable and good value This hotel is close to town centre, just outside city walls. Secure, free parking on site. Rooms are comfortable with good facilities including hair dryer and kettle. There is also free tea and coffee in the bar area - self service with lovely mugs of coffee all day. The beds were comfortable, we had a first floor room with a view of the race course ( you just have to look past the storage yard outside the window!). We had our windows open at night and it was very quiet and peaceful. On and off early morning there was a distant sound of a generator in the storage yard, but this would not have been heard if the windows were closed. They supply a fan to keep room cool. This hotel is so convenient for the town centre and is such great value with everything that is included, we would definitely stay here again. 25 September 2014
Rated 4.0 out of 5.0 by Noisy road Stayed a few times. Road is pretty busy at night and a bit noisy. This time my room had no climate control but couldn't sleep with window open because of the road noise. Strongly recommend room on racecourse side of hotel. Staff very helpful and friendly. Great location to walk to shops. Great car parking. 24 September 2014
Rated 4.0 out of 5.0 by Great location, payment issues let it down... The hotel couldn't be more conveniently located for walking into Chester and visiting all the local sites. The big plus was the free parking and inclusive breakfast, which was of a good standard and with a choice of various different sausages, cereals and pastries, would probably cater for most people. The room wasn't as big as in other hotels of a similar type, and it was very hot even with the fan. We tried to open the window to let a bit of "fresh" air in, but there was a generator (or something similar) outside the window, which meant that combined with the noise from the railway line behind the hotel, it wasn't feasible to keep the window open all of the time. We bought reduced price fast track tickets to Chester Zoo from reception (£16.50 per adult rather than £20-£22 on the Zoo website, so quite a good saving). Generally everything else was OK and the only issue came when we checked out. We paid our bill on leaving, but having then checked our bank account we discovered that it appeared 2 payments had been taken. When we returned to the hotel to query this, the receptionist rather ubruptly informed us that as had signed up to be "members", that the "pre-authorisation" payment had been taken the night before our stay, to avoid having to provide a card at check in. This would be refunded within 3-4 days (!!!), but as far as we were concerned we had basically paid twice! The receptionist said she would cancel the payment there and then and made a call, but 2 days later the money had still not been returned to our account. It may say that this will happen in the small print on the website, but it is not obvious that this is the case, and is not explained at check in (surely they should be clear and transparent to their guests?). My advice, double check what you're being charged for, as you don't usually budget on having to pay for something twice (no matter how quickly the refund)! Unfortunately this has left rather a bitter taste about staying with Holiday in Express, so it is unlikely we'll stay with this chain again. 22 September 2014
Rated 5.0 out of 5.0 by Holiday inn chester (amazing) Great hotel from arrival to departure, staff on reception were very helpful and friendly and our room was spotless clean and very comfy, it was like home from home. Never stayed in a holiday inn b4 but will definitely use again. Thanks 10 September 2014
Rated 5.0 out of 5.0 by Always a good reliable hotel I have stayed at this hotel several times and I have found it most convenient for my work and for my wife to explore Chester. It really has almost everything I need. Just one small point - there was no air conditioning in the room which was not a great concern since it was not that hot during my stay. 05 September 2014
Rated 5.0 out of 5.0 by Great stay after a day at the races I have stayed here previously. Great location for the racecourse and for getting around the city. Greeted at the door on arrival, staff were all very helpful and pleasant. 04 September 2014
Rated 5.0 out of 5.0 by Great location We stayed her mainly due to the fact that it was at the racecourse which we were visiting. The ease for parking and being able to go straight to our rooms ( even though we were early) was great as we could settle in straight away. Again at the end of the night out in Chester it was ideal to head back and have a drink at the bar. 04 September 2014
Rated 3.0 out of 5.0 by Mostly good but noisy Mostly good but room was above front entrance where smokers gather and kept us awake and woke us up in early hours. Also a delivery arrived early on Saturday and woke us up. Would be nice to have a bath and not just a shower. 03 September 2014
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