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Rated 4.1 out of 5 by 339 reviewers.
Rated 1.0 out of 5.0 by One night stay very uncomfortable Staff polite and pleasant and hotel clean.Bedroom 221 nightmare far too hot and even though we were able to get control of air conditioning unit after phoning staff and dropping temperature down from 25-19 degrees unit only recirculating air and not cooling it down making it far to hot to sleep 19 August 2014
Rated 5.0 out of 5.0 by Brilliant stopover for the tunnel I love this place.After a long drive its exactly whats needed.Easy to find,friendly staff,calm and comfortable.I'm always well rested after a stay here.If you're using the tunnel there's no where more convenient . 19 August 2014
Rated 4.0 out of 5.0 by A good nights' sleep Arrived on Tuesday evening, the lady and gentleman on Reception were wonderful, helpful, friendly, and - while we were having a drink in the bar area - they, along with the manager, bent over backwards to cater for some pretty awkward customers. Sadly the receptionist on duty the following morning must have been on a different training course. She was surly and unhelpful. The breakfast was pretty dire too - the scrambled egg was cold and dried out - inedible! If we hadn't been in a hurry I would have complained but we had a train to catch! 18 August 2014
Rated 4.0 out of 5.0 by First stay in a Holiday Inn Express Excellent experience and one that we will likely repeat. 17 August 2014
Rated 2.0 out of 5.0 by HIX let down by food I like HIX with its breakfast, and visit by choice. This was an exception [ I also stayed at HIX Ransgate and HIX Crawley this trip] and sausages were just not cooked enough--apply knife to cut and the meat moved away leaving knife to endeavour to cut through two layers of skin. Housekeeping should see that toilet seat is secure, and should dust the chair--10 mm line of dust between seat and backrest. 16 August 2014
Rated 4.0 out of 5.0 by Convenient location Great location for a connection to Eurotunnel. Comfortable and clean. Right next door to Tesco. Early check out meant take away breakfasts which wasnt available. Staff had cooked breakfasts early to compensate however we were not aware of this until leaving and didnt have time to eat a breakfast. Complaint dealt with satisfactorily. 16 August 2014
Rated 3.0 out of 5.0 by Poor service Hotel in general up to Express standard. Service was not great. Not happy with having to wait two hours for a table in the restaurant, only to have others pushed in restaurant before us. 16 August 2014
Rated 4.0 out of 5.0 by Perfect Location Great place to launch your getaway on the Eurotunnel. Good they now have free wifi. Breakfast was just right. Price seems to be creeping up year on year a bit too much but fairly typical of equivalent Holiday Inn Express sites. Be nice to have more american style two double beds in the room rather than a sofa bed but guess we will get it eventually. Staff very nice to deal with and clean. 16 August 2014
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