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Rated 4.1 out of 5 by 384 reviewers.
Rated 4.0 out of 5.0 by Great Value and so convenient for the tunnel Got there late, Welcome was a bit average but I guess the guy on reception was tired too. It's a no nonsense hotel, very clean, very convenient. Quite basic only one towel in a room booked for two. The bed was rather firm and not particularly comfy. However everything is generally where it should be and the room is very good value. I'd recommend it. I've stayed three or four times now. Last stay was perhaps not quite as good but overall the formula is sound. It's perfect for an overnight stay to get the first train over to France in the morning. It really is only 5 minutes drive to the check in at the Tunnel. 21 October 2014
Rated 5.0 out of 5.0 by Great Location for Channel Tunnel This hotel is very well located for people travelling to or from the continent using the Channel Tunnel. The hotel staff were extremely helpful and friendly. Choice at breakfast was a bit limited but the quality was good. 20 October 2014
Rated 5.0 out of 5.0 by Great assistance from staff The hotel is what you would expect of HIE. The evening meal was a bit disappointing but this was more than made up for the outstanding help given by the staff after my car had broken down and I had to make arrangements for a hire car. A big thank you to the staff for their help and cheerfulness. 14 October 2014
Rated 4.0 out of 5.0 by Convenient channel tunnel crossing stopover Good location for an overnight stop to/from the channel tunnel, but nothing otherwise in the region. As such it serves a purpose. The rooms are basic, but generally clean while the staff are friendly and attentive. I would use this hotel again. 12 October 2014
Rated 5.0 out of 5.0 by Great staff; comfortable room The staff were extremely helpful and pre-emptive of possible needs for connecting to Tunnel crossing. The hotel was very clean and bright, and there was a great ambience. The room was extremely comfortable too. 10 October 2014
Rated 1.0 out of 5.0 by Very poor customer service I stay in quite a few IHG hotels, and often in Holiday Inn Express hotels - this was the worst I have stayed in. The customer service was appalling - we waited over 10 mins to check in whilst the receptionist chatted on the phone (an off duty member of staff actually checked us in as he could see how long we waited), and then when we went to get a drink the same guy took an age to serve us (and other people) in the bar, couldn't remember an order for 3 drinks - really disappointing. The common area reminded me of a school common room. The wifi connection was terrible - very poor signal, and so slow as to be pointless. 09 October 2014
Rated 4.0 out of 5.0 by time out friendly, clean, comfortable and good value............ 09 October 2014
Rated 1.0 out of 5.0 by Cheerless Not a good start to the holiday Did not enjoy our stay. Cannot understand why cold air is contanstly blown in the public areas. It was not high Summer so why the cold air all the time. .The redeeming factor was the close proximity to the channel tunnel. This Holiday Inn Express Folkestone is unfortunately not unique with this type of management. We had just spent five days at the Holiday Inn Express in Leeds and it was run in exactly the same way. If we had not pre booked and pre paid all the accommodation we would have checked out the first day in Leeds and cancelled the stay in Folkestone. 08 October 2014
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