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Rated 4.0 out of 5 by 314 reviewers.
Rated 4.0 out of 5.0 by Business Trip I really enjoyed my Trip to Croydon. The Hotel is within easy reach of East Croydon Station and easy to find, once you appreciate that it is behind the main street rather than on it. I wasn't recognised as a priority club member at the time of check in and had to remind the receptionist about welcome points which was a little disappointing, as to be fair there's nothing much else on offer in terms of additional benefits to Priority Club Members when staying at a Holiday Inn Express, like a room upgrade to an Executive room, so with only one thing to get right, it shouldn't be too hard for the Receptionist to think about it at the time of check in. On the whole however, I found all of the staff very friendly particularly the person who appeared to be in charge of Breakfast, she was fantastic. The room was very peaceful, clean and well looked after. The only disappointing thing was the bed, which was a little lumpy and showing its age, but it didn't stop three very good sleeps. I would definitely stay again when looking for a South London stopover. 17 April 2015
Rated 5.0 out of 5.0 9th - 10th April Very comfortable stay, staff very friendly. 15-20mins on train from city of london 14 April 2015
Rated 3.0 out of 5.0 by Comfortable bed and decent breakfast It was comfortable bar a few issues with the heating and the soap dispensers not working, the shower was also hard to turn off. 07 April 2015
Rated 4.0 out of 5.0 by Friendly staff Staff were helpful and rooms were ok. Parking is the only thing that let the hotel down 07 April 2015
Rated 4.0 out of 5.0 by Comfortable room and Friendly service A pleasant stay with good service. Parking is not nearby so make sure you know where you are going. Whilst not expensive suggest waiving charge for club card members. 06 April 2015
Rated 5.0 out of 5.0 by Friendly hotel, good service This is my second time at the HI Express, Croydon. The hotel is situated in the middle of the town a short walk from the stations. The staff were friendly and the service was good. if I'm returning to the area I'll definitely stay again. 02 April 2015
Rated 4.0 out of 5.0 by Croydon Holiday Inn Express Polite Staff and very helpful, on arrival reception great was excellent. Items were explained in good detail. When we asked for extra pillows we go them very quickly. I would say the room we stayed in the mattress was a little lumpy but managed to easily fall asleep. I would however make note that there are families living at the hotel, suspect council tenants, there was alot of kids running around in school uni-form. Not saying we felt unsafe and i am sure our items were safe in our room but we were not made aware of this when booking. I would still stay again. 31 March 2015
Rated 2.0 out of 5.0 by Asked for quiet room but got placed on top of All the action Location is complicated to find, hidden in an alleyway. Breakfast was ok with choice and availability. Room was ok but carpets had stains and AC didn't give the desired level of coolness. Staff were not warm and welcoming. I asked for a quiet room because I had to get up early for interviews. Instead I was placed above the hotel entrance on a weekend with all the people and party people checking in. When I mentioned it to staff they asked me to wait till next morning...meaning I didn't sleep well again for my interview next morning. They said I would be placed on a higher floor. But the next day, another staff said they didn't have any more place...right. Thought they had already saved a room for me? Anyways, I wasn't satisfied with my stay but someone else might get lucky. 29 March 2015
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