Rated 4.0 out of 5 by 280
Rated 1.0 out of 5.0 by lnp1 Dont go if you like to be warm!
I have stayed here several times before and always been pleased, hence my return this time. However, there is clearly a problem with the heating - which was not explained to me on check-in - but evident from an oil heater in the room. When questioned, the response was that the oil heater would heat the room eventually. It didn't. The result was my daughter and I sleeping under quilts, towels and our coats in order to try and keep warm. A big spoiler for a short trip. Couldn't wait to get home and warm through.
22 January 2015
Rated 4.0 out of 5.0 by pcgriffin A Pleasure to stay
We were well receveid at reception when we checked in and were well taken care of when we checked out. The overall cleanliness was very good, although the shower could have done with a bit more power and there was an unfortunate odour emitting from the sink in the bathroom. Otherwise a pleasent stay.
20 January 2015
Rated 4.0 out of 5.0 by ht... Good value for money
Good valu for money, convenient location, clean rooms and friendly stuff
20 January 2015
Rated 4.0 out of 5.0 by sljo888 Does what it says on the tin
This is a Holiday Inn Express in Croydon. We stayed here prior to catching a flight ex Gatwick the following day. The hotel was clean, the staff were super-friendly, the facilities were exactly as basic (and all working) as I would expect at a HI Express, the breakfast staff kept up with the rush to provide a good, varied, hot buffet breakfast.
The only issue was actually finding our way to the front door in a car with no sat nav through the insane Croydon one-way system, but we can't really blame HI for that!
We'd return if overnighting prior to a flight again
17 January 2015
Rated 5.0 out of 5.0 by LUCY266 holiday in London
breakfast was good but everday the same
no variety for breakfast
rooms very clean and comfortable
hot water efficiently
14 January 2015
Rated 5.0 out of 5.0 by Leo84 Great Stay
15 minutes from Victoria and very conveniently located.
If I'm in the area I'd definitely stay again!
02 January 2015
Rated 5.0 out of 5.0 by Mo.sh Great location and Customer Service
I stayed for a day on business.
The staff provided great service and the rooms were spacious and clean.
01 January 2015
Rated 4.0 out of 5.0 by kayesskay Fantastic Service with nice extra touches
My partner and I travel a lot staying in a wide variety of hotels around the world. This little gem in Croydon was a surprise to say the least.
The room is as you would expect. A little tired but very comfortable with almost everything needed. The only notable item missing was a luggage rack and nothing available from reception upon enquiry.
Breakfast was a relaxing affair with enough options to cater for most tastes, although a vegetarian sausage/meat option would have ticked all the boxes.
A really nice touch was 24 hour access to free coffee, tea, juice, ice, etc. This is in no way common and we found it to be very useful and I know we will be disappointed by not having it in the future when staying at other hotels. There is also 24 hour access to buy drinks and snacks via reception, and a bar.
The location is not bad. A very quick 5-10 minute walk and you can be in the central shopping area, at East Croydon train station (with great links to London) and at some great eateries for excellent evening meals.
But by far the best thing about this great hotel is the staff and service. Each and every person we encountered was friendly and more than willing to accommodate our various requests (barring the luggage rack). Nothing was too much trouble, especially at breakfast. One morning we arrived just as breakfast was closing and Nikki was starting to clear up. She cheerfully let us finish up, chatting, helping us with the toaster and generally being an all round nice person. The housekeeping team, reception team, everyone we encountered seemed genuinely happy to be there and help their guests in anyway possible.
Well done to you all, and thank you. Highly recommended.
01 January 2015