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Rated 4.0 out of 5 by 222 reviewers.
Rated 1.0 out of 5.0 by shocked on arrival waited over half an hour due to a customer unhappy with a mistake in there booking. once checked in we went to our room to find it smelt like an ash tray, we went to reception to inform them and asked to be moved but we were told they were fully booked. if it hadn't have been 1;30 in the morning i would not have stayed as the smell was so bad it gave me an instant headache. due to the headache I was unable to sleep, so you can imagine i wasn't in the best of sorts in the morning, i then went for breakfast, well if you can call it that, it was like a feeding frenzy, as nothing was being replenished, so what was left people were just grabbing it. i have stayed at a fair few holiday inn's in the uk and abroad and non have been like what we experienced at this one,so i would say it must be a one off. but i wouldn't stay at this hotel again even if you payed me. 28 August 2014
Rated 5.0 out of 5.0 by Reception Staff Welcome On arrival the reception greeted my family and I in a professional and polite manner informing us about the hotel and that we would have to be provided with a different room that was accessible to a wheelchair. Reception staff informed as to how long it would take for the room to be available and invited us to take a seat in the lounge area. Subsequently a member of the reception staff informed us when the room was available and showed us to the room. Whilst in the room the reception staff member informed us that if at any point we needed to contact reception to press 0 on telephone. Also informing us that hotel card will have to be used to gain access to different parts of the hotel. 28 August 2014
Rated 4.0 out of 5.0 by Weekend Stay The team arranged for a late book out (14:00) after a long night at work put me in a quite room, where i wasn't disturbed. Great night sleep, excellent value at under £80 for the night, friendly staff and a spotless hotel. Great stay thanks to all concerned. PC 26 August 2014
Rated 5.0 out of 5.0 by Optimal für London Besuch Freundliches Personal und gutes Preis/Leistungsverhältnis. 23 August 2014
Rated 5.0 out of 5.0 by Amazing service This hotel is absolutely amazing. The staff there is so warm 21 August 2014
Rated 5.0 out of 5.0 by tour por europa Mi viaje fue de placer. hice mi reservación por internet y en cuanto llegue el personal de recepción fue muy amable, me asignaron habitación inmediatamente, respondieron mis dudas eficazmente, hay dos chicas que hablan español lo cual facilita mucho a quienes hablamos poco inglés, la habitación moderna, de buen tamaño y muy limpia, las instalaciones son modernas, es un hotel pequeño, modesto, pero muy bueno en relación costo beneficio, el unico inconventiente es que como iba de placer la ubicación es un poco alejada de las atracciones turisticas, aunque a tres cuadras tiene la estación de tren que te lleva al centro de londres y llegas en 20 minutos., tambien esta alejado del aeropuerto, pero tiene una linea de camión la 224 que te deja a tres cuadras del hotel como en una hora de trayecto. 13 August 2014
Rated 5.0 out of 5.0 by highly recommend to others Had a lovely stay could not fault it had a lovely sleep and a great breakfast 12 August 2014
Rated 4.0 out of 5.0 by Great Service - OK Room The staff was excellent…very friendly and responsive. The breakfast was good, but would have liked to have had more variety, selection. The room was adequate, but pretty much bare bones. No refrigerator nor microwave. Nothing special to the decor, the furnishings were sparse, and the bathroom was dated. The room, however, was clean and the beds were comfortable, although a bit small. The hotel was hard to find initially (walking with suitcases from bus station) and not in the best location. However, there were a few American eateries around plus a bakery and grocery store. Trips into London require a 20-minute railway ride, and it takes about 10 minutes to walk up to the train station. Also, it's about a 90-minute bus ride from Heathrow airport. Next time I will more than likely book a hotel closer to London. 07 August 2014
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