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Rated 4.1 out of 5 by 400 reviewers.
Rated 1.0 out of 5.0 by stay in croydon hol innn express 28th sept stay in hol inn' most weeks. this was my 60 + stay this year. Reached Spire membership last week. had several issues with this stay 1. I arrived just after midnight tired after a long day. It took receptionist #a trainee# more than 20 minutes to sort out and explain the parking for the hotel 2. There was no recognition of my status #Spire Elite#, or any offer of Welcome points. I had to remind receptionist of the fact. They are still not appearing on my IHG account. 3. My room smelt of aftershave/perfume. When I went to deposit rubbish in the wastebasket in the bath, I found it full of waste already 4. The next morning I tried to get to the ground floor #I was on the 9th floor#. Two lifts, one out of order. After 5 minutes the lift came full of people. I opted to carry all my stuff down the stairs #I couldn’t wait any longer#. The staircase I chose took me to the ground floor where I couldn’t actually get to reception. Only when I re-traced my steps did I find this one was purely a fire escape for each floor. I wrote and complained to the hotel as part of feedback on the above October 4, 2015
Rated 4.0 out of 5.0 by Great Service Great location and great staff, I will come back again October 4, 2015
Rated 1.0 out of 5.0 by The worst hotel I've ever stayed out Awful hotel, dreadful service would never stay here again October 2, 2015
Rated 5.0 out of 5.0 by All about the staff I always stay at this hotel if I have anything to do in London as the transport links are great and it is far better value than being in the City. The staff are always exceptionally polite and accommodating and make you feel that nothing is too much trouble. They also have very good humour which has in the past made potentially embarrassing situations quite humorous. I will definitely stay at the hotel again without any hesitation as the facilities are more than up to standard for the price. October 1, 2015
Rated 4.0 out of 5.0 by Good hotel Great location, for shopping and restaruants and public transportation. September 28, 2015
Rated 5.0 out of 5.0 by Good Hotel, Good Breakfast Included Good hotel, with great location in the center of the town with excellent shopping and transport links within a short walking distance. The breakfast which is included in the room rate has a good selection and is always well stocked. September 26, 2015
Rated 4.0 out of 5.0 by Helpful staff We spent quite a few nights here during August/September 2015. The staff were very helpful, the breakfasts were good if a little boring and the rooms were very clean. Any problems were fixed asap. Many thanks to staff for everything September 25, 2015
Rated 5.0 out of 5.0 by Great staff The stay was very enjoyable, the staff were the best i have encountered in a hotel. They were friendly and helpful. Anything we asked they helped with. September 25, 2015
  • 2015-10-06T11:55:15.468-05:00
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