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Rated 4.0 out of 5 by 229 reviewers.
Rated 4.0 out of 5.0 by Convient and comfortable hotel I stay regularly at the hotel because of its convenience for working in Croydon and because it provides a consistent good standard of service and comfort. The staff are friendly and welcoming. The down side is that the building is squeezed into a very tight space at the back of shops. This leads to a very poor first impression when approaching the building and a relatively high level external noise in the early hours from deliveries and collections which can be disturbing if you do not have a room at the back of the hotel. 17 September 2014
Rated 5.0 out of 5.0 by A brilliant hotel A brilliant hotel within easy reach of London Victoria and the west end. 14 September 2014
Rated 2.0 out of 5.0 by I'd only stay here again if I had no other choice Not a great placed hotel down an alley filled with rubbish carts and litter from the stores it's behind. The front was crowded by smokers making it difficult to even get in. It's an express so I wasn't expecting much but the room was poorly designed, and skirting boards and desk were damaged. TV was aging with a damaged remote control. Breakfast was limited 09 September 2014
Rated 5.0 out of 5.0 by Relaxing and Pleasant It was great overall from check in to checkout Shre from reception was great and excellent he helped me out with surrounding areas. All the staff in the hotel were great and excellent. 06 September 2014
Rated 4.0 out of 5.0 by cama incomoda servicio bueno En general los H.I.express son hoteles de relación calidad/precio buena o muy buena, la experiencia positiva, la habitación amplia y limpia, el desayuno suficiente la atención del personal buena a muy buena, a destacar que el colchón no era el apropiado por demasido blando y la cama un poco estrecha para dos personas, el resto como dije anteriormente, bueno a muy bueno, sin duda, seguire utilizando esta marca de hotel 04 September 2014
Rated 4.0 out of 5.0 by Great Service On arrival I was dealt with in a professional manner by the receptionist, who was able to deal with a problem that we had. Greeted as a IHG member! and by my name. We were given the choice of floors for our room. The room was clean and airy. Breakfast in the morning was simple but adequate. Overall experience was good. As was our previous visit. 02 September 2014
Rated 5.0 out of 5.0 by Excellent service good size bedroom This was our first experience with holiday inn express. Great service from the staff and very happy with quality and cleanliness of the rooms. The beds and pillows were very comfortable especially after a day of walking around London. The breakfast buffet was excellent with a good variety of food available and drinks. Overall a great stay and will use again. 31 August 2014
Rated 1.0 out of 5.0 by shocked on arrival waited over half an hour due to a customer unhappy with a mistake in there booking. once checked in we went to our room to find it smelt like an ash tray, we went to reception to inform them and asked to be moved but we were told they were fully booked. if it hadn't have been 1;30 in the morning i would not have stayed as the smell was so bad it gave me an instant headache. due to the headache I was unable to sleep, so you can imagine i wasn't in the best of sorts in the morning, i then went for breakfast, well if you can call it that, it was like a feeding frenzy, as nothing was being replenished, so what was left people were just grabbing it. i have stayed at a fair few holiday inn's in the uk and abroad and non have been like what we experienced at this one,so i would say it must be a one off. but i wouldn't stay at this hotel again even if you payed me. 28 August 2014
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