Rated 4.0 out of 5 by 250
Rated 3.0 out of 5.0 by Tired and grumpy Don't expect a relaxing sleep!
We used this hotel before during the Olympics and were really impressed so decided that as we were at an exhibition at the Excel we'd us it again. Standards have dropped. The hotel was clean and check in was okay ( though the additional charge for the car park wasn't explained). The problems came later that night. The bed wasn't the most comfortable there was a definite slope on one side of it , the pillows were thin and only one each. We were at the end of a corridor at 11.30 PM a small boy was running up and down it banging on doors with his mother shouting at him to stop , it took her quite a while to actually get him into their room. At 2.00pm the people in the room next door came in from a "good night out" with lots of banging doors and loud drunken "talking" . At 4.00pm their friends decided to join them with lots more door slamming and talking.
Breakfast was okay but limited choice of items (maybe we arrived downstairs at the wrong time ?
Checkout resulted in an unexpected car park charge and though we'd prepaid for the room an additional fee being added on , after discussion this was removed.
If you want a hotel that's close to the tube and your not bothered about the greatest nights sleep then you'll be okay but otherwise look else where!
16 October 2014
Rated 4.0 out of 5.0 by Liam58 Short stay at Holiday Inn Express, London Docks, London.
My daughter and I stayed in a twin room for one night. The room was fine and my daughter made full use of the wifi to finish a paper for college. In general the hotel facilities were good and the location was excellent for our purposes with a DLR stop (Canning Town) just minutes away on foot and given that we flew in and out of London City Airport which was just a few stops down the line. One disappointing feature was the breakfast which wasn't particularly inspiring. On the plus side there was no shortage of food and I hadn't realised breakfast was included. Overall though I will use this hotel in future if and when I'm in the Docklands area.
13 October 2014
Rated 1.0 out of 5.0 by Charlierosie1735 Absolutely disgusted.
So it was my fault the I had booked the hotel for the day before when actually it was meant to be for that. We had travelled 2 hours to London and had no where to stay. The man at the reception was a complete waste of time. His attitude was disgusting and had no intention of helping us or giving is any advice his only comment was "nope, nothing I can do". Even after the 3rd party late rooms had phoned then who was extremely helpful and kind. I will not be staying here again and will be telling those not to stay here. The service was rude and appalling. I wish I got his name but after he didn't want to even make eye contact answering the phones and finding any other job than to help us.
07 October 2014
Rated 3.0 out of 5.0 by arm999 Good staff, dated look and a bit shabby
Great staff, if a bit understaffed very helpful. Hotel is a bit dated and needs some TLC. Limited food options and not much around.
Clean room, comfortable bed and decent shower.
Air con works well but is a bit extreme, either all or nothing.
Bit overpriced for the decor and general condition.
Ok place would go back but only if in the area.
04 October 2014
Rated 3.0 out of 5.0 by Axel321 Gut für eine Städtereise
Nahe der U-Bahn. Supermarkt und Restaurante in der Nähe.
03 October 2014
Rated 1.0 out of 5.0 by Holidayinn-stay Hotel review
Poor customer service during the whole stay. Fire alarm set off by school kids, staff could not switch it off and the kids had been causing havoc all week and staff said nothing.
03 October 2014
Rated 3.0 out of 5.0 by brikos Na ja
Im Zimmer war kein Kasten vorhanden und drei Beleuchtungen funktionierten nicht. Außerdem hörte man sehr stark den Verkehrslärm auch durch die geschlossenen Fenster
02 October 2014
Rated 1.0 out of 5.0 by saki0000 worst experience every rude staff
i booked a double room to stay with my wife as it was her birthday and i was given a twin room as the staff had made an error and they had given the double bed room to someone else for more money . i had book the room in advance and paid for it in advance . my wife was very upset we had argument and started crying . There was a fire alarm and no one was aware what was going on . we were told to stay in the room which i thought was wrong . i was told by the reception staff that i would get a full refund and a free stay but nothing was done . after 5 hours around 11.30 i was told that they have a double room avialbe , one of the worst experience i have had and to add salt to my wounds i was told by the manager that it was a frenchize branch and if i make a complain nothing would happen as all the complain are handled by him .
30 September 2014