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Rated 4.2 out of 5 by 310 reviewers.
Rated 3.0 out of 5.0 by poor service This is the worst IHG hotel I met so far. The front desk do not bother whom you are. They said their hotel is so small that they cannot give you good service and quality. I was regret that I choose it and not others IHG hotel. Its because its near to cruise terminal. I should have pick Intercontinental Hotel which is a bit far but best quality. 23 September 2014
Rated 5.0 out of 5.0 by Good place, good breakfast We've spent 4 nights, before leaving for a cruise. The room space (with a king size bed) is good, bathroom well equiped. Good complimentary breakfast for the USA. The location is about 3 blocks far from the Times Square. Safe neighborhood. A nice terrazo in front of the hotel, were you can read, talk and relax. 22 September 2014
Rated 4.0 out of 5.0 by Good service Although only a 10/15 minute walk from the subway this can become a little tiring if you need to return to the hotel on a frequent basis. A little noisy in the hotel overnight did wake me most nights, but only for a short lenght of time. 22 September 2014
Rated 4.0 out of 5.0 by very nice room, excellent service Great place to stay in NYC. Short taxi ride to Times Square. Staff was very friendly and helpful. I would stay at this hotel again. 18 September 2014
Rated 4.0 out of 5.0 by Reasonable bed and service Breakfast varieties are very very limited to vegetarians. You should cater for vegetarians, for example, hash brown, cheese, grilled tomatoes and mushrooms etc. 17 September 2014
Rated 5.0 out of 5.0 by Great location and comfortable stay. The front desk staff was very friendly and although the room was small it was sufficient for my needs. The location was right down the block from 9th Avenue and easily accessible to the subway. The rooms are somewhat noisy but overall I was very happy with my stay. 14 September 2014
Rated 5.0 out of 5.0 by Excellent choice for New York City Really enjoyed our stay here. The rooms are small but very clean and the beds are extremely comfortable. Really liked the complimentary breakfast as it saved lots of time and the choices were good. Staff were friendly. The location is good - just a few blocks away from Times Square. 14 September 2014
Rated 5.0 out of 5.0 by Great area. Staff where very helpful, parking is a block away but that's parking in NY city. 08 September 2014
Rated 4.0 out of 5.0 by Comfortable room and great hotel Nice stay in Midtown, with easy access to everywhere. The room was very clean and comfortable. The staff was great and helpful. Our room was on the 2nd floor and facing the street which was a little bit noisy at some times... but there not many traffic in this part of the 48th street. I would recommend to stay in this Hotel. 05 September 2014
Rated 5.0 out of 5.0 by Very comfortable bedding First, an especially big Thanks to Ashley at Reception - although our 2 rooms weren't ready when we arrived, Ashley completed the checkin so when we returned late that evening - we just picked up the keys and went to our rooms. She also requested they be on the same floor (which we had hoped for). 2) Big Thanks to Luis - he upgraded both our rooms to the 10th floor - a really big bonus to me as my one request was a quiet room. The room was very clean 04 September 2014
Rated 4.0 out of 5.0 by Convenient place to stay Close to Javitz Center Clean room and nice service Fair price with free internet 02 September 2014
Rated 4.0 out of 5.0 by Great location, breakfast is a mad house We stayed here for 10 nights when looking for an apartment to move to. The location of the hotel is great for tourist and is close to tons of restaurants and bars. The staff was super friendly and helpful. Two downsides: the rooms are small, though modern and clean, and breakfast time is an absolutely mad house. They need a way bigger area to hold breakfast, because there are just too many people trying to get food in such a small space. We skipped breakfast a few days, because we just didn't have the patience to deal with 100 other guests trying to get food at the same time. 31 August 2014
Rated 5.0 out of 5.0 by Great hotel! The room was clean and all the staff were very attentive and friendly. 29 August 2014
Rated 5.0 out of 5.0 by Convenient location close to midtown The hotel was in a great location, close to public transportation and Times Square, but out of the way and quiet. The room was clean and comfortable, but small. The breakfast could be improved, but it was edible. Overall we had a great stay and will definitely come back. 28 August 2014
Rated 4.0 out of 5.0 by Relaxing It was a relaxing stay and I felt safe, yet the rooms were extremely small and dainty 27 August 2014
Rated 5.0 out of 5.0 by Great Staff! Very comfortable stay and staff was very accommodating! 26 August 2014
Rated 5.0 out of 5.0 by Friendly The staff was amazing and always had a smile and made you feel important 25 August 2014
Rated 4.0 out of 5.0 by Efficient and helpful staff. Room was small but this is Manhattan so cannot expect much here. Breakfast area was always crowded but staff was hardworking in replenishing food and beverage all the time. Some had a consistently cheerful disposition in spite of the crowd. Staff at reception was very helpful and even helped out at the breakfast area. 24 August 2014
Rated 5.0 out of 5.0 by Great Staff From arrival to departure, the staff were very helpful. They told us how to get to restaurants, which subway to take and suggested a bus company for tours. They helped me with my reservation error as well. When so many companies provide poor service, this hotel is the exception. The free breakfast was excellent. 22 August 2014
Rated 4.0 out of 5.0 by Great Location for Visting Intrepid Museum Room was small but that's what you expect in Manhattan. Furniture was efficient and maximized space. Construction site right across the street made lots of noise in early morning; bring ear-plugs for the next year if visiting this property. Great front desk staff and free breakfast ample and good. All in all, good value and nice property. 20 August 2014
Rated 3.0 out of 5.0 by A little small. Although the reception staff are very helpful the down side was the size of the rooms. We were a party of 3 adults and the room was not big enough. It had all the amenities in the room but this makes it even more cramped. The breakfast area in peak times is not large enough to cope with the volume of guests with some guests sitting outside on the terrace. This is ok in the summer but when raining there is no room. It is also congested with people walking around in a confined space with their breakfasts and hot drinks. It is approx a 15 min walk to Times Square and Broadway 20 August 2014
Rated 5.0 out of 5.0 by Great Customer Service and relaxing/great Room This hotel was great! When I so Salvation Army to the opposite side, I was concerned but I soon realised that, that was not going to be an issue. Security was great at the hotel. Great service. I think the only issue I had there was waiting for the elevator. Well this happened twice, unsure whether its because a huge group of travellers were checking in at the same time as I wanted to go to my room or what? I can say that management dealt with this appropriately and in a timely manner for me. All in all the elevator issue really did not bother me. I think I received good, friendly service and I would definitely come back to this location! 19 August 2014
Rated 5.0 out of 5.0 by Friendly, helpful staff and comfortable lodging. The staff was wonderful in all areas of the hotel (best courteous staff ever!). Comfortable linens/bedding, quiet room with darkening window treatments, great full breakfast, and nice outdoor patio area. Location was a distance from Times Square and other tourist cites. Allow 15-20 min. walking time. Thoroughly enjoyed our hotel stay!! 19 August 2014
Rated 4.0 out of 5.0 by Great experience I really enjoyed my stay, the value and location was great. 4 blocks from time square. The rooms are small but very clean. It New York how big do you need. Nice outside patio and descent breakfast. Unfortunately the outside construction on early morning is a little unwelcome. But I would go back. 18 August 2014
Rated 5.0 out of 5.0 by Friendly staff, great amenities make this the place to stay in Manhattan If you are looking for a great hotel in midtown Manhattan look no further than the Holiday Inn Express Manhattan Midtown West. Close to the river and tourist areas the hotel is in a great hotel for business of pleasure. The rooms are clean, the staff went above and beyond to make us satisfied and the amenities are everything you could want for an American hotel chain. 14 August 2014
Rated 5.0 out of 5.0 by desayuno si bien el desayuno es muy bueno, queda chico para tanto huésped y uno tiene que esperar para conseguir asiento 14 August 2014
Rated 5.0 out of 5.0 by Excellent service, some issues with noise. We stayed here for a wedding in August and were able to walk to the wedding venue. The hotel was clean, the staff was excellent. There were some noise issues as the Salvation Army was across the street, I think they house homeless people there; noise continued until early in the morning. We stayed on the second floor, so I recommend asking for a floor higher up or not facing the street if you wish to have uninterrupted sleep. 14 August 2014
Rated 1.0 out of 5.0 by week in new york not impress with name attach with hotel. !111111111111111111111 14 August 2014
Rated 4.0 out of 5.0 by Staff is tip top Good summer value for the market; room was much smaller than expected. Breakfast was good after the herd was finished. I recommend you enjoy a morning cup of coffee sitting in the shade out front and watch New York go by--it is better than going to the movies ! 14 August 2014
Rated 5.0 out of 5.0 by Excellent Staff The staff went out of their way to be helpful and provide great service! They would greet you and make sure your stay was going well. The hotel was very clean and well taken care of. 13 August 2014
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