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Rated 4.2 out of 5 by 292 reviewers.
Rated 5.0 out of 5.0 by Great Staff From arrival to departure, the staff were very helpful. They told us how to get to restaurants, which subway to take and suggested a bus company for tours. They helped me with my reservation error as well. When so many companies provide poor service, this hotel is the exception. The free breakfast was excellent. 22 August 2014
Rated 4.0 out of 5.0 by Great Location for Visting Intrepid Museum Room was small but that's what you expect in Manhattan. Furniture was efficient and maximized space. Construction site right across the street made lots of noise in early morning; bring ear-plugs for the next year if visiting this property. Great front desk staff and free breakfast ample and good. All in all, good value and nice property. 20 August 2014
Rated 3.0 out of 5.0 by A little small. Although the reception staff are very helpful the down side was the size of the rooms. We were a party of 3 adults and the room was not big enough. It had all the amenities in the room but this makes it even more cramped. The breakfast area in peak times is not large enough to cope with the volume of guests with some guests sitting outside on the terrace. This is ok in the summer but when raining there is no room. It is also congested with people walking around in a confined space with their breakfasts and hot drinks. It is approx a 15 min walk to Times Square and Broadway 20 August 2014
Rated 5.0 out of 5.0 by Great Customer Service and relaxing/great Room This hotel was great! When I so Salvation Army to the opposite side, I was concerned but I soon realised that, that was not going to be an issue. Security was great at the hotel. Great service. I think the only issue I had there was waiting for the elevator. Well this happened twice, unsure whether its because a huge group of travellers were checking in at the same time as I wanted to go to my room or what? I can say that management dealt with this appropriately and in a timely manner for me. All in all the elevator issue really did not bother me. I think I received good, friendly service and I would definitely come back to this location! 19 August 2014
Rated 5.0 out of 5.0 by Friendly, helpful staff and comfortable lodging. The staff was wonderful in all areas of the hotel (best courteous staff ever!). Comfortable linens/bedding, quiet room with darkening window treatments, great full breakfast, and nice outdoor patio area. Location was a distance from Times Square and other tourist cites. Allow 15-20 min. walking time. Thoroughly enjoyed our hotel stay!! 19 August 2014
Rated 4.0 out of 5.0 by Great experience I really enjoyed my stay, the value and location was great. 4 blocks from time square. The rooms are small but very clean. It New York how big do you need. Nice outside patio and descent breakfast. Unfortunately the outside construction on early morning is a little unwelcome. But I would go back. 18 August 2014
Rated 5.0 out of 5.0 by Friendly staff, great amenities make this the place to stay in Manhattan If you are looking for a great hotel in midtown Manhattan look no further than the Holiday Inn Express Manhattan Midtown West. Close to the river and tourist areas the hotel is in a great hotel for business of pleasure. The rooms are clean, the staff went above and beyond to make us satisfied and the amenities are everything you could want for an American hotel chain. 14 August 2014
Rated 5.0 out of 5.0 by desayuno si bien el desayuno es muy bueno, queda chico para tanto huésped y uno tiene que esperar para conseguir asiento 14 August 2014
Rated 5.0 out of 5.0 by Excellent service, some issues with noise. We stayed here for a wedding in August and were able to walk to the wedding venue. The hotel was clean, the staff was excellent. There were some noise issues as the Salvation Army was across the street, I think they house homeless people there; noise continued until early in the morning. We stayed on the second floor, so I recommend asking for a floor higher up or not facing the street if you wish to have uninterrupted sleep. 14 August 2014
Rated 1.0 out of 5.0 by week in new york not impress with name attach with hotel. !111111111111111111111 14 August 2014
Rated 4.0 out of 5.0 by Staff is tip top Good summer value for the market; room was much smaller than expected. Breakfast was good after the herd was finished. I recommend you enjoy a morning cup of coffee sitting in the shade out front and watch New York go by--it is better than going to the movies ! 14 August 2014
Rated 5.0 out of 5.0 by Excellent Staff The staff went out of their way to be helpful and provide great service! They would greet you and make sure your stay was going well. The hotel was very clean and well taken care of. 13 August 2014
Rated 4.0 out of 5.0 by Good location, service, and standards Couldn't ask for much more for the price. Worth every penny. 13 August 2014
Rated 5.0 out of 5.0 by MANHATTAN, NY This Holiday Inn Express did not feel like an "express" hotel. The staff was very pleasant and helpful. The décor was clean and fresh. Rooms were very comfortable but a bit on the small side but standard for New York. Breakfast was very good. 13 August 2014
Rated 5.0 out of 5.0 by bed is comfortable, breakfast is good Lots of nice places to grab a bite to eat, within walking distance of everything. 12 August 2014
Rated 5.0 out of 5.0 by Great service. My family members stayed one night at the Holiday Inn Express in Manhattan Midtown West. The staff and service were great. We were greeted at the door and the front desk staff knew our names. The rooms were clean and comfortable. When we requested more towels and wash cloths, we were given them right away. We truly enjoyed our stay! 10 August 2014
Rated 5.0 out of 5.0 by great customer service I stayed at this property for the second time when I was in NYC for a Trade show. The location is great. Plenty of great restaurants and bars with in walking distance. The Staff in this hotel, go out of their way to help all of their guests. This is from the front desk, to the wonderful staff stocking up on the breakfast. Every one goes out of their way to please their guests. It is a pleasure to stay here. 09 August 2014
Rated 4.0 out of 5.0 by Gute Lage Das Holiday Inn liegt relativ günstig zum Broadway. Allerdings war das Zimmer das kleinste Zimmer, dass ich jemals in einem Hotel bewohnt habe. Ebenso das Badezimmer. Eine Ablagefläche oder besonders viel Platz für einen Koffer gab es nicht. Selbst für New Yorker Verhältnisse erstaunlich klein. Das Zimmer war jedoch tadellos sauber. Das Frühstück war typisch amerikanisch. 08 August 2014
Rated 4.0 out of 5.0 by Central location A good Holiday Inn. Unlucky coincidence that there was construction work going on across the street (early August 2014) which was quite noise early in the morning. Other than this it is a great place to stay. 08 August 2014
Rated 3.0 out of 5.0 by Outside noise was crazy but okay for money As with anything in NYC, this hotel is pretty pricey, but the convenience to Times Square is great if you're into that. The construction, like all over the city, is never-ending. The jackhammers start promptly at 6:30 am and don't stop until the workers go home. That caused my family to be up early and be very cranky the rest of the day. If you go, bring ear plugs! 07 August 2014
Rated 4.0 out of 5.0 by Comfortable shower This a weekend trip to see my son college together with his grandmother. The hotel provide all our basic needs, it is not as fancy as the Time Square Hotel that my family has stayed before, however it is all right for a few nights. The staff service are excellent and the breakfast is good. The hotel is about 10-15 minutes walk to time square, it is not too bad. We may stay here again next time when coming to New York. 06 August 2014
Rated 5.0 out of 5.0 by Excellent hotel for visiting New York Hotel is ideally located, straff is very friendly, great breakfast for an American hotel, breakfast room is rather small, hotel provides everything a tourist needs 06 August 2014
Rated 5.0 out of 5.0 by Great Experience Nice Hotel -- a little bit of a walk from the theater district but doable. Great breakfast - great price ! 06 August 2014
Rated 5.0 out of 5.0 by great place in manhattan surprised how much i liked this place. great staff 06 August 2014
Rated 5.0 out of 5.0 by Great Place for Great Price! The front desk service was excellent. Can't begin to thank them enough for a seamless check in and check out, they recognized me as a valued guest and IHG Rewards Club member. 05 August 2014
Rated 5.0 out of 5.0 by Great customer service by night auditor Night Front desk girl was excellent. (Did not get name). Great customer service from her. 05 August 2014
Rated 2.0 out of 5.0 by Great location for cruise terminal There was construction going on outside the hotel. The noise was very loud and I could not take a nap during the day because it was too loud. At 6:00 am in the morning the construction crew was there banging away lots of noise. I could not sleep. I was not able to relax like I wanted to. If I had know the construction was going on I would not have stayed there. Great location if you are leaving on a cruise. Only 3 blocks from the terminal. 04 August 2014
Rated 5.0 out of 5.0 by Gran Experiencia Era mi primera experiencia en la ciudad, buscaba un Hotel que tuvieras buena ubicación y que me permitiera disfrutar de los días que pasaría ahí. El hotel no solo cumplio con creces mis expectativas, sino que fue una de las mejores experiencias de vacaciones que he tenido. Su terraza era maravillosa y permitía compartir. 29 July 2014
Rated 5.0 out of 5.0 by Helpful and friendly staff Stayed here July 21-14, 2014. Front desk staff provided helpful info to make our visit more enjoyable. The room was small but met all our needs. Beds were very comfortable. Free breakfast was great! Lots of choices and the food was very good. Easy access to local transportation. Highly recommend staying here when visiting NYC! 28 July 2014
Rated 4.0 out of 5.0 by Good HIE in NYC The HIE Midtown West met the quality we expect at HIE around the country. We stay almost exclusively at HIE. This hotel is about average in a good way. The location is fine as long as you don't mind walking a few blocks to reach the subway. Staff was very friendly and helpful. Breakfast was very crowded but the attendant did a great job of keeping things stocked and helping everyone get what they wanted. Rooms are small, but I'm told that is the norm in NYC. Would definitely stay here again. 28 July 2014
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