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Rated 4.4 out of 5 by 626 reviewers.
Rated 2.0 out of 5.0 by Great location, but bad staff. I reserved two months prior check in and paid in advance; by any reason they couldn't charge my credit card and cancelled my reservation two days before my arrival. It was to expect an e-mail notifying the cancelation, but there was none. When I arrived to NY and tried to check in, the lady at the front desk said there was no reservation and only gave me a room for one night at the highest rate for a standard rooom. She show no interest in my situation, although I let her read a confimation e-mail sent three days earlier. I decided to leave the hotel the next morning. 19 February 2013
Rated 5.0 out of 5.0 by Great front desk service We arrived before 8am on day of arrival so we were hours early for check in- we went to the front desk to ask them to hold our bags and he offered to see if there were any rooms available early, there were not, but the thought was appreciated. We were welcomed to breakfast even though our stay was not until later that day- that was just nice. Room was very clean. We had a room recently renovated and it was clean and tastefully decorated. Quiet room and close to walk to Madison Square Garden for anyone. Nice breakfast selections hot and cold. 17 February 2013
Rated 5.0 out of 5.0 by Great stay! Yes the rooms are small but this is NYC! No hassle early check-in! The usual breakfast items, breakfast area is small but staff were great! Convenient midtown location. Would stay again! 16 February 2013
Rated 4.0 out of 5.0 by Great location and clean rooms It was a good experience, room was clean - would stay here again. Was here for Westminster Dog Show and could have used a lower floor to accommodate walking the dog. 16 February 2013
Rated 5.0 out of 5.0 by Great stay at the HIE on W 29th I recently had to spend 2 weeks in NYC for my job. The room at the HIE on 29th was very nice; the bed was comfy, everything worked well, the breakfast was varied and tasty. The staff was very friendly and accommodating, from maintenance to the breakfast area folks to the front desk. Great location for access to Penn Station, MSG, Times Square, and lots and lots of restaurants and pubs to choose from. I just got a little claustrophobic by the end of the two weeks living in a small room; the standing wardrobe was small for what I had to hang up, and you had to go in the bathroom and close the door to be able to stand in front of the sink. But I would definitely go back for shorter stays. 07 February 2013
Rated 5.0 out of 5.0 by Renovations I like the renovations going on at the hotel. Color, decor all very pleasing. Even the lobby looks great now. Keep it up. 06 February 2013
Rated 5.0 out of 5.0 by Close to Penn Station Great location and easy to find. Nice and close to Penn Station as well as easy access to the subway system. 05 February 2013
Rated 3.0 out of 5.0 by Great Location but In-room A/C has a problem Location: Easy access to Herald Square 34th St Station where the subway lines can take you to almost all primary area of the city. Pros: Front desk staff was very nice and assigned me a corner room. Room is a bit tiny but bathroom has a big bathtub and clean. Great selection of complimentary breakfast. Liked the Automatic Pancake Machine in the breakfast lounge! Cons: A/C is very old version of GE system which makes a huge noise like a jet engine. No control of air volume. WiFi system does not work at night due to less routers. Although I placed " Change Lines" card on bed, the housekeeper did not change it, instead just made bed with the same lines from previous night. 04 February 2013
Rated 2.0 out of 5.0 by Poor Timing I have stayed at this property on several occasions, and for the first time I was disappointed. the hotel is under renovation, however I was not told this at the time of booking. We booked 2 rooms for the first night, and one of our rooms was on a floor where they began work before 8:00 am. The other room was on the 12th floor in a renovated room, however they put one elevator on service for the construction, yet the workers were using the remaining elevator too. It made the experience very slow and aggravating. 28 January 2013
Rated 4.0 out of 5.0 Nice Hotel. Nice hotel, close to time square and Madison s. g. complimentary breakfast and nice staff. cons, it is necessary to maintain something in the room, but it is nice. 26 January 2013
Rated 5.0 out of 5.0 by Friendly & efficient Staff Loved the location, clean & tidy room, & the staff where ever so helpful. I would stay here again. 24 January 2013
Rated 4.0 out of 5.0 by Knicks Games!! Location was great, 2 block from MSG, great staff especially front desk, very helpful. Room was small but that's understandable for the area. Breakfast choices were limited, but OK. Overall I would stay there again for the location, staff and services. 23 January 2013
Rated 1.0 out of 5.0 by The most confusing bill I have ever had I changed room for once, the hotel debitted the full amount of the 2nd room twice from my credit card and every afternoon, they billed me the amount of room rate happened the previous day again. I stayed 5 nights, my credit line was deducted over 2000 dollars! Ridiculous! I called the manger in duty, he promised me to call my bank to release my over debit part, but till I checked out, no refresh on my account! Could not afford such mistake! 22 January 2013
Rated 5.0 out of 5.0 by Excellent This is the 2nd time staying here, its perfect for us, just casual no frills, everything you need, we choose it for the breakfast, then off straight to the shops, the rooms were clean & tidy, and the beds were soooooo comfy, yes the breakfast room could be bigger but not a problem if you get up early, perfect location for strolling the streets of NYC. 22 January 2013
Rated 4.0 out of 5.0 by New York New York Noisy, Cold, Rain , busy, hectic However as soon as I entered the Hotel I ahve experienced one of the best welcome service at a front desk ever, the room was definitely good. Overall excellent Hotel location. One of my best Experiences in NY Staff was outstanding 21 January 2013
Rated 5.0 out of 5.0 by Pleasant Surprise I was very pleased with this hotel. The staff was exceptional and the hotel was very clean. You cannot beat the location, being close to Madison Square Garden and Times Square. THe breakfast was great every morning and the staff in the breakfast room were very helpful. I would recommend this hotel to anyone looking for a great place to stay in NY City. 19 January 2013
Rated 5.0 out of 5.0 by Great place, great staff and great location Upon arrival the staff came out and helped up with our luggage, gave us directions for the parking area, rolled our luggage cart to our room and placed the luggage in our room. I travel a lot and that does not happen often. At breakfast the staff was very accommodating. The location was excellent. We could easily walk every where we wanted to go. 18 January 2013
Rated 5.0 out of 5.0 by Great Location We stay at the 29th St HIE several times a year. The rooms ( for Manhattan ) are large and the staff have been helpful. Breakfast can get crowded when the hotel is full, and newspapers will be tough to find those days as well. The location is minutes from Penn Station and as such the hotel has easy connections by subway to anywhere in the City. Macy's is a few blocks away and TIme Square is a reasonable walk if the weather is cooperative. We will be back in March 18 January 2013
Rated 5.0 out of 5.0 by Very nice staff and service and good value The room was in the smaller region for four people. The breakfast area too small, this we knew about when we booked. A relax area is also missing. BUT ! Very good value and the staff was most helpful with everything. I really recommend this Hotel for any casual (or business) purpose. It situated in a quiet block but close enough to everything. 08 January 2013
Rated 4.0 out of 5.0 by great staff and service hotel over all was neat and clean, also had a nice scent. was very happy it was pet friendly. but has no where on property to take your pet for bathroom breaks. hotel rates do not include parking. so that is an added expense. room needed another sitting chair instead of a desk chair not comfortable for two people. In walking distance to everything, nice area. 06 January 2013
Rated 1.0 out of 5.0 by Disappointing I feel that paying for my hotel upfront with the advanced purchase rate was my first wrong move. I was thoroughly disappointed with my room and after complaining to the reception staff with no joy, felt stuck with the room I'd been given because there was no way I was getting a refund or a room move from them because they said they were fully booked. I was at a disadvantage because id already paid in full. The room was unclean with dust & someone else's hair throughout the room.. Other Holiday Inn 's have upgraded my room, recognising that I am a priority club member, no mention or acknowledgement of it at this hotel. When i asked if i could move room & even offered to PAY the difference, i was told there were no other rooms & the hotel does not have any other standard of room. very disappointed. The bath is tiny. You can not relax because its uncomfortable in length & depth. The bathroom had obviously already experienced water damage because the water stains were still evident on the tiling. The bedroom curtains do not move so could never be closed to lock out the morning light & the wardrobe was smaller than a single size so most of our clothes were folded up in to 3 shallow drawers. The bedroom door locks are shaky & therefore leaving anything in your room feels unsafe. There are no bedroom safes. The safety deposit boxes sit behind the reception desk. One night during the stay it sounded like someone was walking around kicking the bedroom doors on the floor. The hotel itself sits on a dark, scary little side street which generally made me feel scared out of my wits & felt unsafe. The photos of the hotel are deceiving because the hotel is generally a lot smaller & outdated than it looks. The breakfast bar is right off the street facing reception & the seating area at the front is dark & gloomy. Positives were that coffee is available all day & a small breakfast selection is nice to wake up to in the morning (if you can get in first because it gets too busy, really quickly). The bed was comfy. The staff were really nice & pleasant. On our last day we weren't being picked until 3pm so they let us leave our luggage in the room which let us get out & about so that we didn't need to sit in and wait. This could be due to the fact that there was no storage or cloakroom to lock luggage in to but I suppose they didn't have to do this for us so that was appreciated. Overall, we would never stay at this hotel again or recommend it to others. 06 January 2013
Rated 5.0 out of 5.0 by Great location and great bed This hotel was only a 5 minute walk from Time Square and other attractions which was a bonus to us. We found the staff to be very friendly. The choice of breakfast was good, but I was a little unsure of what one or two of the things were, possible could have done with some labels. If you didn't go to breakfast early you would have had to queue because of the small dining area. The room was very clean and the staff friendly. Free wifi was great as well as the other room amenities. 03 January 2013
Rated 5.0 out of 5.0 by great hotel went to nyc for christmas vacation.this hotel was in a great location .10 min walk from everything.the hotel was great. breakfeast ,service ,room staff ,everything was excellent . 30 December 2012
Rated 4.0 out of 5.0 by A few hiccups, but overall good. Great staff and clean rooms and common areas make a nice impression. During our visit, many buildings on our street were undergoing renovations. It's NYC, so what's new? Well, new is garbage trucks loudly emptying dumpsters from 2:00 to 6:00 AM! Not the hotel's fault, but be aware. The breakfast is quite complete, and if they run out of something, they replenish it right away. There is only ONE ice machine - just off the lobby ... very inconvenient. We were supposed to have a fridge and microwave in our room, but they weren't when we checked in. One call to the desk and within 4 minutes a nice man brought them in and set them up for us. Talk about service! 19 December 2012
Rated 5.0 out of 5.0 by beds very firm the staff was very attentive and professional. the breakfast staff did a great job,even with a crowd each morning. the location of the hotel is convenient for me because I always come to town by train. 18 December 2012
Rated 3.0 out of 5.0 by Ok Experience All and all the experience was ok. Little pricey for the small room you get but what do you expect in NYC? 17 December 2012
Rated 4.0 out of 5.0 by Good Location This hotel is in a good location to explore the city and as a result was not cheap but at the same time was reasonable value for money. Despite being in the heart of the city the noise levels were not excessive and it did the job. Breakfast was standard US fare very sweet but filling. Don't get fooled either by the photo on the site of the exterior as it is stuck down one of the streets that are not the prettiest areas but we did feel safe. 17 December 2012
Rated 5.0 out of 5.0 by Amazing Hotel!!!!! Excellent Staff!!!!! Sheila at the front was amazing made my stay so memorable and welcoming! I can't wait to come back! Everything at this hotel was superb, I love IHG. Everyone else that I encountered at the hotel was excellent as well! 16 December 2012
Rated 5.0 out of 5.0 by Overall great place Room with 2 queen beds was small but clean. Comfortable beds. Room was on 10th floor and quiet, very little street noise. Bathroom was clean with granite countertop and nice shower. Staff was very friendly, especially one of the breakfast attendants. Location is close to Penn station and MSG. Breakfast area was very crowded on some mornings. Overall a great stay and I would definitely stay there again. 16 December 2012
Rated 4.0 out of 5.0 by Noisy on the first floor We had an overall great experience at this property. The staff was very helpful and kind. Our only complaint was about the noise level in the morning. We were located on the first floor near the breakfast area and the other guest could be heard talking starting at 6am. 14 December 2012
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