Rated 4.0 out of 5 by 505
Rated 2.0 out of 5.0 by red15efo great location
The Holiday Inn brand is tired in comparison with their peer group. The room was dated, corridors scruffy
May 29, 2015
Rated 2.0 out of 5.0 by bob9wit OK
Both lifts were broken and forced to use stairs. The breakfast hot food had been sitting for so long on hot plates that it was inedible. The one good point was the central location but this is not enough to make me ever want to return. I'm sorry but this experience has forced me to remove this chain from any future weekend away days.
May 28, 2015
Rated 2.0 out of 5.0 by Jollymartian Bank Holiday weekend in May
Stayed here for a weekend in May - arrived to find NO lifts working at all. Having to take all our bags up
May 28, 2015
Rated 3.0 out of 5.0 by The croucher If only...
Staff wonderful, location excellent but a working lift is vital in this hotel given it's design and it has been out of action for way too long.
The choice of food at breakfast was limited and providing sausages but not bacon seems perverse. For me the lack of boiling water at breakfast was the greatest omission. To make tea you need boiling, not warm water and the drinks machines simply do not provide water hot enough to make decent tea. It would also be better to provide pots in which to make the tea.
If you are training for a marathon or a fitness devotee and you drink coffee, this hotel will be perfect. For the rest of us, a working lift and a few improvements at breakfast would make this hotel as good as the staff and location deserve.
May 27, 2015
Rated 1.0 out of 5.0 by MikefromNH Disappointed
The lifts were out, the breakfast was terrible, no outlets near enough to the bed to plug in my smartphone which I use as a wakeup alarm, quick checkout did not work either via video/television or by phone. No dinner served (I was told its because there are many local restaurants which is true plus Tesco next door). Too bad as it is in a great location on Gunwharf Quays, with a little investment and attention to these things the place could be booming with tourist trade.
May 26, 2015
Rated 3.0 out of 5.0 by david 47 Good staff, but tired and dated
Good location, and very nice staff, but now looking a bit tired. Inadequate storage in the room. No lifts working and had not been for sometime we were told.
May 26, 2015
Rated 4.0 out of 5.0 by UKBill Great location.
All the staff were friendly and helpful.We were offered help with luggage as the lift was out of action still.
May 23, 2015
Rated 5.0 out of 5.0 by Binkyh2 Good service
Very enjoyable stay, the staff very helpful.
Only problem the lifts were out of order over the
Will stay here again.
May 21, 2015