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Rated 4.2 out of 5 by 305 reviewers.
Rated 4.0 out of 5.0 by Great service, very friendly staff We had a lovely weekend staying at Gunwharf Quays, despite some fairly windy weather! The breakfast was good although it was advertised as a continental breakfast, there was plenty of choice for all tastes including hot food too. The room was clean, quiet and comfortable. My only minor criticisms relate to the allocation of the towels supplied - the "bath towels" are too small with no form of heated towel rail / radiator to dry the towels after use (ready for re-use later in the day). 12 February 2014
Rated 3.0 out of 5.0 by Room could be better; Breakfast could be better Considering the premium price for a room at this location, the room I stayed in (209) looked tired and the two Iron prints melted into the carpet weren't quite the style of decor you would expect! I recently stayed in the Holiday Inn Express in Fareham, which is relatively nearby, and that hotel was generally much smarter, more lively and the breakfast was significantly better - Bacon was provided there and Sausages were tasty, which was not the case at Gunwharf Keys. For the Holiday Inn Express Chain, this hotel was not the greatest value for money by far. Staff however were very friendly and helpful, and tried hard to make you feel welcome :-) 11 February 2014
Rated 5.0 out of 5.0 by overnight stay Lovely stay. brilliant venue. will definitely stay again and will recommend to family and friends. 05 February 2014
Rated 4.0 out of 5.0 by Great location - location location location A perfect location to shops, restaurants and historical sites all walkable! Clean and tidy. Breakfast a littel below par and customer service left wanting at times but overall a good hotel worth a visit. 04 February 2014
Rated 4.0 out of 5.0 by Great service - but other flaws Great, attentive service from front desk. They could only do so much with the issues we had. First of all, we couldn't even get into our room as the key card wouldnt work. Went all the way back down to the front desk, where the key card was reprogrammed. I had to walk all 3 floors as the lift didn't come. Later I found out there was a problem with it from the 3rd floor and the lift company wouldn't come out and look at it. What's that all about?!!! All the way back up to find it STILL didn't work. Had to wait then for someone to come up to the room. Not the best first impression as we stood like idiots in the hall outside the room as people were continually walking by. Once inside the room. The room itself was nice and quiet. Very surprised, considering there was a club and casino right across the way from the window. The beds were hopeless. Not comfortable and the twins moved way too easily, even when just sitting down on them. Showers were good pressure and hot water. Would have liked a bit more hanging space and a suitcase rack . Not the best experience. I am a frequent traveller and Priority Club member, I always choose Holiday Inn first. Didn't even get any recognition at this hotel as I get at other hotels. I feel I might have been better staying the Ibis. That's probably where i will try next time. Any compensation for this visit? I certainly feel I deserve something for this disappointing visitt. 01 February 2014
Rated 4.0 out of 5.0 by Great location This hotel is in a great location, making it easy to eat out or just go for a couple of drinks. The only downside is it can be a little noisy at night, depending on where your room is. The staff were fantastic and made our stay really enjoyable. 30 January 2014
Rated 4.0 out of 5.0 by Overall Very Good But...... We have stayed here several times before and enjoyed it everytime, room is comfortable and always very clean but upon using the shower we found it leaked all over the bathroom floor, its not the 1st time we have discovered this but overall very good, the staff were very friendly and made us feel welcome. We will keep coming back. 22 January 2014
Rated 5.0 out of 5.0 by Location,location,location!!!!! If it's shopping you want at gun wharf quay then stay here for a handy pit stop!! Free wi if & breakfast is great. Second time there for us! 16 January 2014
Rated 5.0 out of 5.0 by Brilliant hotel : ) We had an amazing time at this hotel, the staff couldn't do enough for us to make it an enjoyable stay. I would defenitely use this hotel again as well as the holiday inn chain. If visiting Portsmouth this hotel is a must to stay at : ) 10 January 2014
Rated 5.0 out of 5.0 by the best reception staff! great location. cant wait to return. value for money . amazing Superb location and such great value. Lovely staff. Highly recommended. 06 January 2014
Rated 4.0 out of 5.0 by Great location, clean room would stay there again. I stayed over for 2 nights a couple of weeks before Christmas 2013. First time to Portsmouth, great that you are literally next to all the retail shops. Liked the room, everything was clean. Liked the fact you had manual heating in the room as I get cold easily and the temperature did drop in the room as the night came. Thought it would be noisy on a Saturday night being near the bars but it wasn't. Sleeping was fine. Tesco is next to the hotel and open late so if you needed anything you could just nip out. Breakfast was nice - you could really fill up if you want a big breakfast, lots of choice hot and cold. I ate out so cannot comment on dinner or the price of the bar. Room service was considerate and polite. Parking is next to the hotel in a big car park that goes up to the shops and is a minute or so walk to the hotel door (depending on where you park obviously#. Driving up to the hotel the entrance to the hotel is on the left after you pass the junction through an archway, keep your eyes peeled and make sure you take that turning and not head into the main car park entrance - the hotel has its own entrance once you get around the corner. If you have a lot of luggage or its just heavy, I would unpack at the door and then park up as its not a easy transit to the hotel otherwise. Parking was free for first 24 hours if you did not leave the car park then £2 per day thereafter #again assuming you do not leave in between#. Although had a good stay, thought it could be slightly cheaper and it would be been nice as a newbie to the area for the receptionist to offer some information about facilities #website talks about a gym). 06 January 2014
Rated 5.0 out of 5.0 by Stay over New Year 2013/4 I booked two twin bedded rooms for three nights over the new year ( breakfast included). This proved to be an excellent idea as we were able to visit with family who live locally and see the Portsmouth dockyard exhibits - especially the new Mary Rose exhibition and also support the Gunwharf shopping mall. Other family members were also at the hotel. One couple coming from the USA. Thank you Holiday Inn Express staff. 05 January 2014
Rated 5.0 out of 5.0 by Very well location on the waterfront Friendly staff, modern room and breakfast very good. Parking available. Great stay, we miss not scheduled more time in Portmouth. It's cheeper than "tourist" hotel in London, this coastal trip is a very good souvenir. 03 January 2014
Rated 5.0 out of 5.0 by Home from home This is a great place to stay, not just because of its fantastic convienient location, but because the staff are so welcoming and friendly, nothing is too much trouble for them. Unfortunately over the christmas holiday due to some flooding caused by the really bad rain there was a bit of a fowl smelling odour on the 1st floor in the corridors and particulary in the room we were booked into, we were immediately given another room and staff were very apologetic. its very easy to feel relaxed and at home in the bar/dining area aswel as in your own room, and the breakfast choice is fantastic, something for everyone and plenty of it. only sad thing is the comfy settees they used to have by the t.v in the bar have now been replaced with dining tables and chairs. 02 January 2014
Rated 5.0 out of 5.0 by Excellent location and value for money Having just returned from a two night stay at the holiday express, I would recommend this hotel to anyone wanting to stay in Portsmouth. It is in the heart of the gun wharf shopping area with easy parking and access to local restaurants and retail outlets. The rooms are basic but clean and comfortable and extremely good value for money, with breakfast included. Staff were friendly and family and I will definitely be making a return to this lovely city and hotel. 02 January 2014
Rated 4.0 out of 5.0 by Brilliant Location Ideal location for shops, restaurants and bars on Gunwharf Quay as well as the Historic Dockyard and ferries. Free breakfast whilst not The Ritz was perfectly acceptable. The room was a touch on the small side but still OK with a good bed. Several bars/restaurants in the area give discounts to hotel guests. We would definitely like a safe and would have preferred a chest of drawers to store clothes in rather than a sofa bed. There were only 2 of us so we didn't need 2 beds but we would have preferred not to have to live out of a suitcase. We will return as tickets for dockyard experience is valid for a whole year. For the price we paid, we really can't complain. I didn't see any benefit of being IHG Rewards Club Member though. 02 January 2014
Rated 5.0 out of 5.0 by A great place to stay Great position,made to feel really welcome,everything made so easy. 02 January 2014
Rated 5.0 out of 5.0 by A memorable first visit to Portsmouth The reason for my title is because of the wonderful treatment we had at this hotel. It is billed as 3* but the welcome we got from receptionist Nikki was better than 5*.She is a great credit to this hotel.Nikki gave us a map of the area and pointed out all the interesting places to visit.And she had good knowledge of the parking arrangements for the hotel.The underground car park next to the hotel allows the first night stay free and £2 for the next 24hous...this is good value for city parking. Breakfast was free with more than adequate buffet of either continental or hot breakfast. The other advantage of this hotel is that it is very central for all the historic places to vist.The hotel is situated within the Gunwharf Quays complex of outlet retail and an abundance of restaurants.One evening we did Jamies Italian,the following evening we the Indian Palace (I think its called) both excellent. We were in a quiet room 302 overlooking the malls. I would recommend this hotel for any short break in Portsmouth. 02 January 2014
Rated 3.0 out of 5.0 by Sleepless in portsmouth Having got an excellent deal on this hotel we were looking forward to a quiet break between christmas and new year. Unfortunately sleep was a problem in that the bed was so soft and the "selection" of pillows were like thin cardboard. We paid for three nights but after two sleepeless nights we went home. The front desk staff did not seem bothered that we had cut our stay short, and just made a comment to each other that the room was now vacant for letting. 01 January 2014
Rated 4.0 out of 5.0 by Great Location A very popular hotel, so looking rather tired around the edges. Still, a great location, friendly & helpful staff. 01 January 2014
Rated 5.0 out of 5.0 by The day after Boxing day. Stayed in this hotel after returning from a mini cruise with Brittany Ferries. Excellent location, staff and general persona of the hotel excellent. The only gripe was the parking situation but it was the day after Boxing day, this however would not put us off stopping there again, overall an excellent 24 hour stay. 01 January 2014
Rated 5.0 out of 5.0 by great location Fantastic location for shopping at gunwharf quays, reception staff were very pleasant and extremely helpful there was a problem with the window in our room we mentioned it to a reception staff member ( i think his name is mark) it was dealt with promptly and efficiently wonderful service overall. Would not hesitate to recommend this hotel. 31 December 2013
Rated 5.0 out of 5.0 Nice room and great staff We had a great short break at Holiday Inn Express in Portsmouth - Gunwharf Quays.. The hotel has great and knowledgeable staff and clean room.. just the breakfast needs more food selections.. 31 December 2013
Rated 5.0 out of 5.0 by Good Location we stayed in a family room great atmosphere, good location for shopping as we spent our boxing day there just a few yards from all the major brands shops. 29 December 2013
Rated 4.0 out of 5.0 by Great Location Room price a little pricier as compared to other Holiday Inn or Holiday Inn Express. However, location is excellent for spending a day at Gunwharf Quay. 28 December 2013
Rated 5.0 out of 5.0 by Top Value Hotel Once again, we have had an excellent stay at this hotel. The hotel is in a fantastic location as it is right at the heart of all that is going on in Gunwharf Quays. Parking and accessibility to the hotel couldn't be easier. The rooms are excellent, they are of a high standard, and have everything you could possibly need with regards to tea / coffee making facilities, lovely comfortable bed etc. The staff are friendly and helpful and have lots of helpful tips about discounts available to guests in and around Gunwharf. This hotel is excellent value for money, well worth every penny. 26 December 2013
Rated 5.0 out of 5.0 by Planning to be back soon! This is a really good hotel and one of the best Holiday Inn Express brands I have been to. The staff, place, location and the complete superb experience were excellent. We are planning to be back soon. 14 December 2013
Rated 4.0 out of 5.0 by Close to the shops, train and ferry Good sized room, bed comfortable and close to all amenities. Can be a bit loud if you open the windows from the bars downstairs and nearby but ok when closed. Would recommend that they move the furniture and hoover underneath. 03 December 2013
Rated 4.0 out of 5.0 by Good night sleep Stayed one night with my Mum. Room clean & comfy. Staff helpfully. Great to have complementary breakfast. Fairly good choice, bacon would have been better than sausage. Tiniest croissants I've ever seen made me smile. Would be happy to stay again. Very odd to not have reception on ground floor when you enter hotel. 25 November 2013
Rated 5.0 out of 5.0 by Best hotel in Portsmouth Have in mind that this is an express hotel. That means that the service in minimal, but the staff is trying to satisfy your needs by being very helpful and efficient. The hotel is located in the Gunwarf quays, that means that you have all you need just outside the doorstep. There is over 30 restaurants, there is pubs, casino, cinema, bowling, train station and allot of outlet stores within 5 minutes walk! I highly recommend this hotel if you are going to stay for a short term for i.e. shopping of business, or maybe just for a weekend. If your want to go for a week holiday, choose the Holiday inn hotel instead that is located little bit outside Gunwarf quays. 25 November 2013
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