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Rated 4.2 out of 5 by 382 reviewers.
Rated 5.0 out of 5.0 by Always a great stay As usual lovely friendly staff, everything you need on your door step, great discounts on restaurants for staying at Holiday inn express. Great air con so room satyed nice and cool throughout the night, pillows could do with being a bit plumper seemed a bit hard and flat which is unusual as they are usually great. 29 July 2014
Rated 2.0 out of 5.0 by Not a 4 star standard This hotel is definitely not a 4 star standard. To explain : 1- Room is way too small 2- There are no cupboards in the rooms . There are just a few open hangers. 3- There are no drawers . We had to keep our stuff in the suitcases. 4- The Hotel corridors and reception area carpets are dirty and stained. They need immediate replacement . 5- Reception staff are friendly and helpful. It is a shame to for a Holiday Inn to be in such a state especially when it is located in the beautiful complex of Gunwharf . I'm sure Hotel will bring in lot more customers if the above is dealt with especially the carpets . 29 July 2014
Rated 5.0 out of 5.0 by Convenient location Ideal for Ferries and city visit Great location for us returning from cross channel ferry and for visiting city next day. Good parking faciltiies. Clean hotel. Convenient buffet breakfast. 29 July 2014
Rated 5.0 out of 5.0 by Good night sleep Entrance is very unimposing, but quality of rooms and hotel is good, great aircon, beds and quiet. down side, lifts slow quicker to walk and in my room bathroom water to ages to drain 29 July 2014
Rated 2.0 out of 5.0 by Stained carpets Very stained carpets gave overall impression that the floors were dirty. Definitely needed replacing or industrial cleaning. 27 July 2014
Rated 5.0 out of 5.0 by Great hotel close to all amenities Great service, comfortable bed. Great breakfast. Close to everything you could want to do. 27 July 2014
Rated 5.0 out of 5.0 by Excellent staff Nice people,great location. Sights ,restaurants on your doorstep. Parking easy,cheap. Bit hard to find . Need better signage . 25 July 2014
Rated 3.0 out of 5.0 by Very good service but rather shabby room which could have been cleaner Excellent staff - friendly and helpful. Very good location in Gun Wharf and the breakfast was fine; lobby and reception is good order. However the room we were allocated [twin single] was rather shabby, dusty and overall in need of a really good clean and refurbish, especially the bathroom to spruce it all up. Also the TV did not work properly and neither did the phone [wake up call function did not work at all]. To bring the hotel up to scratch and do justice to its location and good staff, we would suggest some work on the rooms - at least based on ours - and better room cleaning service at least on a regular basis with bleach on the very dirty shower grout! Not nice to look at and easily rectified. Not bad value, but not great either. 24 July 2014
Rated 5.0 out of 5.0 by Good Location A great location for the outlets, shops, bars and restaurants. Also close to the location for the presentation 21 July 2014
Rated 5.0 out of 5.0 by Night in Portsmouth for University Graduation The Hotel was well situated in Portsmouth with easy access to Gunwharf Quays, free parking for the night in the shopping car park and the room was cool and well presented. 21 July 2014
Rated 5.0 out of 5.0 by Saturday 12th July THE STAFF WERE GREAT from check-in to check out. The room, bed linen, towels and bathroom were very clean. Only slight negative was the adult on the fold down sofa bed said it was very uncomfortable but it was only one night so not such a problem. The room was probably a bit small for 3 adults for longer than one or two nights. The bathroom was a good size for a hotel room - good use of doors! Breakfast was great - lots of very fresh fruit, cereal, yoghurts, croissants, cheese, bread rolls, toast and all condiments, beans, sausages, scrambled eggs all types of coffee and tea. All areas of the hotel were very clean and I would definitely recommend this hotel to anyone. 18 July 2014
Rated 4.0 out of 5.0 by Gun Wharf Weekend Good venue, with superb staff, located in the heart of Gun Wharf. Very handy to shopping and the harbour. Only let down by the awful breakfast offering 16 July 2014
Rated 4.0 out of 5.0 by A little less accessibilbe than others There are no accessible family rooms at this hotel, so we had to have a double bed with a single roll out and no access to the bathroom. Normally the Express hotels do take dogs however, this one does not. The necessary security arrangements were a little stressful as we were not told about them until after we had collected our door keys. The location is very good, especially if you plan to shop or travel onwards as it is beside Gunwharfe Quay and the train station. 16 July 2014
Rated 5.0 out of 5.0 by Convenient comfortable and pretty good value. Arriving in Portsmouth with no arrangements I found this venue to be very suitable for my brief stay with a good breakfast, helpful staff, clean quiet and comfortable room at a fair rate. 15 July 2014
Rated 4.0 out of 5.0 by holiday inn portsmouth Standard Holiday Inn, how ever it amazes me that it is more expensive to stay in than the full Holiday Inn just up the road in Southsea (it has a gym, pool etc) 14 July 2014
Rated 5.0 out of 5.0 by Comfortable stay I took my partner for a night at Gunwharf, and chose the Holiday Express not so much as a 'romantic getaway' more so that I have stayed before and new what I would be expecting. I wanted somewhere close Gunwharf itself, and new this suited, The starf have always been courteous and are there when you need them without interfering. The only thing I would mention that there can be a lot of noise during the early hours. I am not sure if this is the staff making an earl start or guests. Other than that no issues. 13 July 2014
Rated 4.0 out of 5.0 by Good Internet connection but a problem with the noise from next door Internet connection is really great. However, I need to input my details ( name address) every time I log in. Apart from that, the noise from next door was irritating. When the person next door slammed his/ her door, the working table in my room was shaking. 11 July 2014
Rated 5.0 out of 5.0 by Overall condition of the hotel The hotel is in need of a refit. I stayed in room 114 and there was a stain in the carpet. The corridor carpet is stuck down with duck tape. The walls are scuffed from suitcase wear. The scrambled egg/sausage/beans for breakfast needs a rethink and the downstairs lobby is dull. One lift was out of action. The staff were great. Overall I have stayed here a few times and am always happy with my stay. The hotel needs some work on the corridors and rooms. 10 July 2014
Rated 5.0 out of 5.0 by Great Staff and Service The hotel was very nice and relaxing. The staff was very competent and friendly. 09 July 2014
Rated 4.0 out of 5.0 by Good location and friendly staff Stayed over a weekend with two young children in a family room with the kids sleeping on a small bed in the same room. The room was fine, but we were situated next to the laundry room which was noisy and made the walls vibrate when the large washing machine was on. Breakfast was fine with a good selection of hot food and cereals, however was weird they had no bacon, but not an issue. Overall it is in an ideal location, near to the ferries, historic dockyard and Southsea and of course the shops. Make sure you ask for a quiet room away from all the bars as you may hear the noise later at night. Would consider staying again. 09 July 2014
Rated 4.0 out of 5.0 by Sat night for nearby wedding Painful trying to park on a Saturday early p.m. Queuing to gain access and poor space msnagement as spaces indicated were being taken by cars in front do spent 20+ mins trying to park making us late . Whilst not the Hotels fault reflects on if we would use again. Check in out professional Breakfast. Minimalist on the cooked front. Eggs, beans & sausage that's it! No bacon, tomatoes etc. Tables packed so difficult to find a space. 09 July 2014
Rated 5.0 out of 5.0 by Fantastic Service From the incredibly helpful staff in the secure public car park that serves the hotel, to the exceptionally friendly and efficient service provided by the hotel's staff, the whole experience for the family was just perfect. We would most certainly use this hotel again. Customer Service executed very well! 07 July 2014
Rated 4.0 out of 5.0 by Great location and staff poor breakfast Stayed at the hotel at Gunwharf Quays in Portsmouth for one night on 30th June 2014. Car parking was easy to find and hotel is just a short walk away, however we needed the help of Gunwharf Quays customer service staff to locate the hotel entrance. Hotel reception staff were excellent throughout answering any query that we had with a professional and cheerful manner including information on local restaurants that offer discounts for guests staying at the Holiday Inn at Gunwharf Quays. Room was adequate, location is superb. However, the big disappointment was the breakfast and the organisation and location of the dining area. I would certainly return to the hotel as there were more positives than negatives but next time will consider having breakfast at one of the many local restaurants or cafes. 06 July 2014
Rated 4.0 out of 5.0 by Excellent location and great staff my title says most of it. breakfast was quite limited but otherwise the location is super if visiting town for a few day's break 01 July 2014
Rated 5.0 out of 5.0 by Nice hotel in great location Really enjoyed staying here. Getting to the car park took quite some time, no notices to say where hotel and car park were! We had to ask someone and even then it wasn't clear you had to use the underground car park. We walked through the shopping centre hoping to find it! When found, the hotel was great, very clean and tidy, really friendly staff. What a great location, next to the shops and restaurants. Would definately book here again. 26 June 2014
Rated 5.0 out of 5.0 by Nice Hotel, Great Location Very nice hotel, great location as very central for an array of fabulous shops and restaurants. Our only issue was the noise from outside but this was due to it being a Friday night and local people were obviously partying. 24 June 2014
Rated 5.0 out of 5.0 by Friendly and attentive staff, great location! My family and I had a fantastic weekend at the Holiday Inn Express, Gunwharf Quays. The staff on the front desk, Karolina and Natalie were friendly and welcoming, recognised my rewards club status and provided answers to all our questions about the local area. I would like to say an extra special thank you to Natalie who went the extra mile when my son was ill on Saturday evening. She came up to our room with clean bedding a bucket and cleaning materials and just got on with it! An absolute gem and a credit to the Holiday Inn! Our sleep was disturbed on the Friday evening/ early hours of Saturday morning by some football supporters outside the hotel and was not due to the Holiday Inn I might add. The breakfast was more than adequate and offered a selection of hot items as well as fresh fruit, cereals, yoghurt, pastries, bread, toast, hot and cold drinks, all fresh and plentiful. The staff in the breakfast room worked really hard to clear tables promptly and top up breakfast items and were courteous and polite. The hotel is a great location and ideal for shops, bars and restaurants, a great place to watch the world go by! 23 June 2014
Rated 2.0 out of 5.0 by Room Noise Can be a Problem I have stayed at this hotel round 7 times in 5 years as the institution I work has a contract. Some of the rooms in the hotel are above bars and if you are placed in these rooms, the noise will keep you awake. Some room fittings are a flimsy and the AC does't always work. The English breakfast is bacon-less! On the positive side, the staff are always helpful and freindy. 23 June 2014
Rated 4.0 out of 5.0 by great location great location to attraction. Front line staff is friendly and helpful. 22 June 2014
Rated 5.0 out of 5.0 by overall service excellent - front desk, room and breakfast were all I expected 21 June 2014
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