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Rated 4.2 out of 5 by 299 reviewers.
Rated 4.0 out of 5.0 by Comfy room and great location I would choose this hotel for it's location. Bunch of restaurants, bars and shops near. Room was good. Only thing I thought was missing was shampoo. Breakfast wasn't as good as in the regular Holiday Inns, but okay. Only thing that ruined the good experience was the free wifi, which wasn't working at all. I could connect to it just fine (almost full bars), but it was working for 30 seconds to 1 minute at a time. Totally useless. 23 September 2013
Rated 2.0 out of 5.0 by Expensive break. Poor value for money. Exorbitant charge for the night of Sunday 15th Sept 2013. Cramped room. Bed rather small. Heating didn't work in first room and we were moved for this reason. Water behind loo all the time. Was there a leak or simply careless cleaning? Very poor storage space in the room. Breakfast excellent! 22 September 2013
Rated 5.0 out of 5.0 by GREAT LOCATION The hotel could not be situated in a better location. The access to Gunwharf Quays shopping center is excellent and only a short walk to the historical ships at the waterfront. I would highly recommend this hotel to anyone and look forward to someday returning with my entire family. 21 September 2013
Rated 4.0 out of 5.0 by Pleasure to return Always a pleasure to return to the HIE at Gunwharf! Friendly and competent staff, comfortable , well equipped room with excellent beds and super shower, very clever bathroom/WC combination. Would be nice to have a small fridge (especially in the summer). Can be a bit noisy during the night if the room faces the Casino. 16 September 2013
Rated 4.0 out of 5.0 by great weekend but let down by silly things fab location with fab staff all very friendly and helpful, had a great weekend let down by a few silly mistakes front desk staff and lady manager great, went too go out Saturday night to discover both lifts broken down only problem being we were on the first floor and no way out has im in a wheelchair, took over 1/2 hour and another guess being rude to management before we were told there a service lift. had great night out at least on return one lift was fixed. went in for breakfast on sunday having told staff on booking my partner was glunten free, she went to go get her breakfast asked a member off staff where the glunten free bread was keep and told it had been put out and all gone so was only able to have egg and fresh fruit when asking the manager later was told no the bread out the back on the side and would not ever be but out with normal bread or rolls, she asked the member of staff why she hadn't got it was told she thought it been put on side for bin why do staff feel the need to lie to guess, but other that a great time 13 September 2013
Rated 5.0 out of 5.0 by Good Hotel Hotel is ideally located in the Gun Wharf Keys complex. The car parking is excellent value, undercover and secure all for £4 for 3 days. We didn't need the car for our stay and walked to all the areas we wanted to see. Hotel room was spotless and the staff couldn't do enough to help you. The breakfast was fine and the discounts available at the local restaurants were useful. would recommend the hotel. 09 September 2013
Rated 5.0 out of 5.0 by Excellent base Very impressed with our stay... Great location for all that Gun wharf quays has to offer. Short walk to the Historial Dockyard.Our room was spacious and very clean ... Breakfast was a pleasant surprise with lots of choice .. Would definitely stay again !! Expensive wi if though !! But makes up for it with free parking for first 24hrs then £2 after that. 05 September 2013
Rated 4.0 out of 5.0 by Lovely room & great service Had a great stay & was very pleased with the room & friendly servic. Would definitely recommend to friends. Only slight downside no bacon for breakfast. 04 September 2013
Rated 3.0 out of 5.0 by Portsmouth The stay was very good once we got there. The post code took us to a deadend the other side of the town and when we got near to the hotel there were no signs. This lead to a lot of driving round a busy one way system. 04 September 2013
Rated 3.0 out of 5.0 by Great location Great location. However the sofa bed was not made up, when we had booked a family room. Then the sofa bed had collapsed and was not fit to sleep on. No other family rooms were available, so we had to split up and 2 of us went in a twin room. We were then moved into another family room the next day, again the bed was not made up and this bed was not much better quality than the first one. So for the money we paid we were very disappointed in the quality of the beds and it was not a relaxing experience moving rooms 3 times for 2 nights! 04 September 2013
Rated 5.0 out of 5.0 by Fantastic Stay We haven't been to Portsmouth for some time and were, to say in the least, very impressed with the transformation. The location of the hotel can't be beaten! The hotel was clean and tidy and the room was very comfortable. The staff were fantastic, very friendly and accommodating, cheerful, and clearly the team was very cohesive. The stay was excellent value for money. My only gripe was the limited breakfast options, but even that did not spoil our visit in anyway. Thanks so much for a lovely break. 03 September 2013
Rated 3.0 out of 5.0 by Excellent location! The hotel is positioned near by dozens of bars and restaurants in Gunwharf Quays Portsmouth making an ideal base, if you can get parked ok. We arrived on a busy day and had to come back later as parking is shared with the shopping centre. Having said that it is very handy to the hotel and we had our ticket stamped for big discount. The position, once we were in, really did make up for it though. Bit costly, but again pay for location. Breakfast was lousy. Cooked was sausage, scrambled egg and beans. My sister only eats bacon, so we ate out. I would stay again. Staff were lovely and room was comfortable. 01 September 2013
Rated 3.0 out of 5.0 by Right location The HIE at Gunwharf may be the perfect location for a break in this idyllic place, but there are downsides. The bed was a nightmare, ridiculously soft and dipped to the middle ( only good for romantics, not relaxers). Please reconsider your food offerings and the serving. It is so busy at breakfast that everyone is in each others way and the eggs!!! I know that you pay for a location like this, but please look at the little things that make a stay enjoyable rather than niggling. Finally, the booking of one of the nights by Reward points seemed complicated at check in and out? On the positive side, staff were lovely and helpful, parking incredible value and location (as said) perfect. 31 August 2013
Rated 2.0 out of 5.0 by Overpriced and in need of renovation We have stopped at this hotel many times and it is in an ideal location. The hotel is now looking very threadbare and in need of some renovation and repair. The carpets are looking dirty and the ones on the first floor are also ripped in places, with the room carpets very stained. The aircon in our room didn't work and the window was jammed. Both were reported to reception twice yet nothing was done. The cooked breakfast is very poor. The baked beans looked like they'd been cooked the night before, the scrambled egg was overcooked and the sausages very poor quality. The fruit juice tasted watered down. The cost for a basic room is high for the facilities offered. There is a need for some competition in the Gunwharf Quays development in terms of hotel accommodation as this may force this hotel to up their game. The free broadband needs to be offered at a higher speed to bring this hotel in line with a lot of other hotels offering far superior speed. 31 August 2013
Rated 4.0 out of 5.0 by Good value and convenient This is a no-frills hotel that offers everything you need for your visit, in a good location. Cons: the room and bathroom were small, the bathroom was looking a bit tired in places, the lighting in the room was quite horrible (blueish neon lights), the breakfast wasn't particularly inspiring (watery scrambled eggs, limited hot food options), the decor in the public spaces, e.g. dining room, is pretty basic. Pros: comfortable bed, choice of pillows, decent shower for a hotel, good location, very quick and easy prepayment, check-in and check-out, free parking in Gunwharf Quays car park. Overall it was a convenient place to stay, and pretty good value. 28 August 2013
Rated 5.0 out of 5.0 by Great location in central Portsmouth Business stay but close to shopping and restaurants 26 August 2013
Rated 2.0 out of 5.0 by Comfortable Hotel - shame about the Breakfast The hotel is situated in a very good location for visiting The Dockyards Museum, Spinnaker Tower and a good choice of restaurants nearby. The room was comfortable and the staff friendly and very helpful. However, considering the cost of the room, the breakfast was the worst ever whilst staying in a hotel. The only hot food on offer were ghastly sausages, scrambled eggs and baked beans with the opportunity to warm some bread in the toaster, apparently the only offering in a Holiday Inn Express. We also booked using the family and friends website and the cost turned out more than booking by other means and with payment up front no chance of cancellation, 25 August 2013
Rated 5.0 out of 5.0 by Great location Good value hotel in the best location for Gunwharf Quays and Portsmouth Historic Dockyard. Lots of great restaurants and bars adjacent to the hotel. Convenient parking nearby 24 August 2013
Rated 5.0 out of 5.0 by Short Break Location really good, no need to use the car. Did not go down to breakfast, as it finished at 9.30, and felt we needed a rest so would have been better if it finished around 10.30. Some small repairs could be done, but all areas were clean and tidy. Only down side is there is only one way into the area and we arrived at a busy time, it took nearly an hour to get to the car park from the main road and after a long trip we just wanted to get out of the car and into the room. 23 August 2013
Rated 5.0 out of 5.0 by Very warm welcome We arrived in a crumpled mess from Torquay after several train changes. We were greeted by a very warm and enthusiastic Shaun who made a big fuss of our two children. The room was a typical HI room and not too tired. Clean and functional. We dined out at Jamie's Italian, literally the building next to HI and the kids played in the sand pit opposite. All told a memorable stay, made all the more enjoyable by a genuinely warm and obliging host in the form of Shaun, for whom nothing was too much trouble. 23 August 2013
Rated 5.0 out of 5.0 by All round good experience This is my second stay at this hotel. I find the comfort, cleanliness and great location makes this an ideal place to visit Portsmouth. It is a shame that you cannot book in until 2 pm and the carpark access is a little confusing. Apart from that I have no complaints and it would be my first choice when visiting the area again. 23 August 2013
Rated 4.0 out of 5.0 by Room OK, nice staff, slow elevator. Everything was good except for the price they charge... 19 August 2013
Rated 5.0 out of 5.0 by Ideal location This fab hotel is idealy situated for a great dayout, in walking distance of all the shops and resurants. staffed by an excellent team will come again. 18 August 2013
Rated 4.0 out of 5.0 by Bed too small :( We have been staying at this hotel for a few years now, mainly because of its great location for a shopping trip in Gunwharf. This time we found the bed to be way too small for us. My partner is a big man and we have a super king bed at home. We were both sleeping on the edge and couldn't turn over as there was simply no room. I ended up trying to sleep propped up on the 2 seater sofa, only problem being, there were no spare blankets or covers, therefore i had a very uncomfortable and cold night! Couldn't wait to get home for a sleep!. We will probably try somewhere else in future, as the other local hotel has bigger beds and it is a bit cheaper too. To upgrade at Holiday Inn was a tad expensive for us. 17 August 2013
Rated 4.0 out of 5.0 by MurrayMints Location couldn't be better and the charge for parking excellent. Everything is on your doorstep. We had a problem with the TV which was sorted out within minutes. Reception staff very friendly and helpful, had a great time. Only criticism is the towels -they are awful - worn out and grey and didn't want to use them - apart from that all good. 16 August 2013
Rated 5.0 out of 5.0 by Modern, clean and comfortable We stayed overnight in August 2013. This is a modern, clean and comfortable hotel right in the heart of Gunwharf Quays with easy access by car and extremely convenient parking - free for 24 hours which was a bonus and increased the value of the hotel price. The breakfast was adequate and well presented as a buffet. Staff extremely helpful and welcoming. Good tea/coffee making facilities in the bedroom with an excellent en-suite shower. Don't forget to ask reception for the good deals available if you have dinner at one of the many restaurants in the Quays. Excellent overnight stay. 16 August 2013
Rated 5.0 out of 5.0 by Highly Recommended Two of us stayed here for one night. The beds are so comfortable. The location is perfect. The breakfast was wonderful too. The staff were very helpful looking after our cases for a few hours after we had booked out so we could visit the nearby attractions. The security of the hotel is very good too. We will definitely stay there again when we are next in Portsmouth. 10 August 2013
Rated 4.0 out of 5.0 by good service and excellent location really lovely hotel in the middle of gunwharf excellent location, brilliant service really friendly hotel staff and good breakfast options in the morning lots to choose from. very clean hotel rooms and good powerful shower. The only complaint is that I was on the sofa bed and it was not as comfortable as I would have liked but it was still an enjoyable stay. 08 August 2013
Rated 4.0 out of 5.0 by Great location I really like Gunwharf Quays near Portsmouth Harbour train station & this hotel is right in the middle of it. Nice waterfront, the Spinnaker Tower, lots of shops & great restaurants with discounts at many of them if you're staying at the Holiday Inn Express. It's also close, within walking distance, to Portsmouth itself, Southsea, The Historic Dockyard & the ferry & hovercraft services to Ryde, Isle Of Wight. The included breakfast is okay, although if you've stayed at Holiday Inn Expresses in the USA you'll miss the hot cinnamon rolls! Nice to see signs asking guests to respect other people trying to sleep when they return to their rooms late at night, not that any body takes any notice. That's the one thing that stops me taking more hotel breaks, especially at weekends. During the week, especially during school holidays, it's inexcusable. 07 August 2013
Rated 4.0 out of 5.0 by Friendly and helpful staff The room was comfortable, quiet, and clean. The staff was friendly and very helpful with luggage and my wheelchair. Air conditioning worked well and was much appreciated as we were there the hottest week of the year. 07 August 2013
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