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Rated 4.4 out of 5 by 128 reviewers.
Rated 4.0 out of 5.0 by business Nice stay but the price was very high. Had to ask for the points or goody bag they offer for elite members, beds slightly hard 18 December 2014
Rated 5.0 out of 5.0 by Great location - nice rooms! This was a great location with nice rooms and friendly staff. 18 December 2014
Rated 5.0 out of 5.0 by Thanksgiving Comfort After a very long drive and plenty of eating with family, it was great to go and relax in a clean, quiet room. The bedding was very comfortable as well as the sofa chair. I was able to drift off to sleep with no noise issues. I will stay there again :-) 17 December 2014
Rated 5.0 out of 5.0 by Welcome from Ireland It was an all around nice stay, wish we could of stayed longer then the one night. Front desk , From Ireland was awesome. Would love to come back again. 04 December 2014
Rated 5.0 out of 5.0 by Home away from Home I've been coming to this hotel for many years and I have never had a problem. We always get great care from all the staff. Room are just right. The television channels provide a great selection. Hotel is close to the Ontario mall and many restaurants. I consider this place my home away from home where I feel happy and safe. 30 November 2014
Rated 1.0 out of 5.0 by Change in Customer Service Attitude I have stayed at this hotel for over two years and in the same room while traveling to CA on business. I have had no problems until my last visit. I made two reservations in October and when I arrived for my first visit I was told that I was susposed to be there the day before. When I realized my wife had accidently entered the wrong date, due to us having premature twin granddaughter's arrive three days before I accepted that the error was ours. I tried to explain to the front staff this was an error and they could have cared less. Neither one of the girls even called a manager to try and assist to see what could be done if anything. I was very surpirsed how they treated a loyal long time guest with such little regard. I cancelled my second stay and found other accomodations. I called IHG corporate and when their customer service person called them, they were told they would not doing anything to resolve the issue. It was sad that my rental car company was more compassionate and understanding and worked with me on the issue. I will never stay at this hotel again and it was very apparent that there is poor training on the part of their staff on good customer relations. 30 November 2014
Rated 4.0 out of 5.0 by Great Location Great location. Close to the airport and some really good restaurants in the area. 24 November 2014
Rated 5.0 out of 5.0 by A restful stay From the time I walked in the front door until I left, I was treated with courtesy and always a greeting to make one feel you were important to them. The front desk people were very helpful, courteous and friendly. I would definitely recommend this Hotel to all my friends traveling in this area. 23 November 2014
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