Rated 4.0 out of 5 by 310
Rated 5.0 out of 5.0 by cletus2012 business trip
hotel was under renovation but clean and very nice
February 2, 2016
Rated 3.0 out of 5.0 by travel guy 123 nice location
the location is convenient to downtown but the staff doesn't really care about people. breakfast lady sat in room and talked on phone the whole time and the food was cold and so was the coffee, AM front desk girl just relaxed in the back, the PM guy looked like he just got out of bed to go to work. the room was nice
January 26, 2016
Rated 4.0 out of 5.0 vending machines
not one vending machines worked in the entire hotel, my wife had an episode where her blood sugar dropped and I couldn't get OJ, coke or any chocolate from a vending machine. I went down to the front desk and they only sold diet coke (no sugar#, the you kid behind the counter could care less but an older lady came from behind the front desk an immediately said "did somebody's sugar dropped" and she opened up the breakfast area #at 10pm) and gave us OJ. the manager type was a big help but the young kid behind the counter could care less...got to have train staff and make sure vending machines work.
January 21, 2016
Rated 2.0 out of 5.0 by Kimbo75 Bad plumbing and dirty water
Dirty water in the sink 2 out of 3 days of my stay. Was offered a room to go and brush my teeth but not a room to move to. Staff kept telling me that maintenance was called and they were waiting on them to come. The picture represents the cleanest water in the sink, on two occasions, the water was black.
January 20, 2016
Rated 3.0 out of 5.0 by Pkmann Ok but not great
The place is ok, wouldn't go back, our bathroom had bulging water bubbles coming out of the wall and the bubble in the ceiling broke they and the ceiling plaster come dangling down. Maintenance was quick to fix. Looked like makeup splattering on window ledge, bed was comfy, pretty pricey for value, location is decent to downtown area.
January 3, 2016
Rated 1.0 out of 5.0 by Lucio Poor
Will not consider staying there again.
Personnel need training on policies and not very presentable staff.
Facility needs to be at par with having the holiday inn express name.
January 3, 2016
Rated 2.0 out of 5.0 Disappointed Stay
Stayed here many times before and never had so much problems as we had on this stay. Manager never contacted us nor did she ever deal with us in person.
So sad that this location has gone down hill, may have to look for another place for our next stay in San Antonio.
December 30, 2015
Rated 5.0 out of 5.0 by ImanKh Great room and services
The only issue is Internet service, weak signal and slow.
December 29, 2015