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Rated 3.6 out of 5 by 152 reviewers.
Rated 2.0 out of 5.0 by Not a very good stay Very dissatisfied in this property. Each day the breakfast was poor and very little seating for the amount of people and each day they were out of something, day one no tea or pancake mix, day two no seats or eggs or biscuits. The rooms are of the old styles hotels with outside facing doors poor decor. I used points for the stay and expected much more for the amount of points that I had to use. The manager did offer to give me 10000 points to make up for the issues but I declined. Thinking back I should have accepted them. 03 April 2013
Rated 1.0 out of 5.0 by Old Hotel This hotel reminds me of the old Holiday Inns; outside cooridors, worn out and old. Not Recommended. 01 April 2013
Rated 3.0 out of 5.0 by It's good but it could be better There is nothing bad about this hotel but it could be better with a little effort. Everything was good enough but the water was not quite hot, the WiFi was pretty slow and upon checkin, I asked about the fitness room. I was told it was minimal with only two treadmills. I was surprised to see a bike and elliptical walking past the fitness room after I had worked out in my room the next morning. Fatal flaws? No. But I've stayed in HIE all over the country and this was just not quite there. I stay at HIE because it is very predictable and a good value. Without good WiFI, I'm wasting some of my time. Rededicate and I think this hotel can be fine. 01 April 2013
Rated 4.0 out of 5.0 by Good Hotel with EXCELLENT customer service I will stay again! I had a good stay at this Holiday Inn Express on March 19, 2013. Nothing fantastic, and nothing terrible. My experience made the turn to EXCELLENT however, when I realized the next day that I had accidentally left my wedding ring in my room. After two separate searches, and two return phone calls to me, the housekeeping staff and customer service manager, Kevin located it! The integrity of the staff, and willingness to help me in my state of concern was very appreciated. These people care about their customers. What else can you ask for? 26 March 2013
Rated 4.0 out of 5.0 by Convenient Location Love this Seaside location - easy access to Monterey's attractions. The rooms were comfortable and clean at a very good price. May need another elevator. We also did not realize there was a second room available for breakfast. Great breakfast - loved the pancake maker!! Much cleaner than a waffle maker. Family from El Dorado Hills, CA 24 March 2013
Rated 3.0 out of 5.0 Good Location, Poor aqueous system Good location though the price was a little too high for the quality. The water system needs an upgrade. While taking a shower, both times, the volume flow rate and pressure would fluctuate extremely from normal to dripping water from the shower head. 17 March 2013
Rated 4.0 out of 5.0 by Rooms I have stayed at this property a few times in the past. This is an older hotel that needs to be updated. Small rooms with older furniture. 27 February 2013
Rated 3.0 out of 5.0 by Value for your $$ clean and comfortable. Friendly and accomdating staff 16 February 2013
Rated 3.0 out of 5.0 by small rooms The rooms were well kept and clean. However, for the price we paid the room itself and the two queen beds were small. 15 February 2013
Rated 4.0 out of 5.0 by Great location Sound buffering wasn't to good. If hotel is busy u can hear people walking through walls. Great service at front desk and awesome breakfast. 10 February 2013
Rated 1.0 out of 5.0 by Off season danger HiEx Seaside has obviously cut back on off season maintenance staff. TV didn't work, heater/aircon sounded like a freight train every 15 minutes all night, general facility cleanliness and material condition has taken sharp downturn in the last 3 years. At a location like this - I expected far better from HiEx. 06 February 2013
Rated 5.0 out of 5.0 by Lighting We try to stay in one of Holiday Inn Hotels whenever they are available in the area we are staying. The service is always great, the beds are comfortable, and the pillows are great. This hotel did not disappoint! The only recommendaion we have is to upgrade your lightbulbs to make the room bright enough to be able to read. As with all hotels, your rooms are definitely not bright enough. 02 February 2013
Rated 3.0 out of 5.0 by Good enough to stay out of the rain and sleep. I wasn't in the room except for shower and sleep. However, the room had poor circulation and the mattress was soft and weak (I prefer firm#. The room is outdated, the furniture is old, dull yellow lighting #I prefer day light lamps), and you can notice the paint chipping on the metal door frames. Staff is friendly. I was provided a refriderator, which was good, but it still had the fast food water cup from the prior use in their. I'm assuming they "cleaned" it out before giving it to me. It was probably the same one near our room sitting out on the walkway before we enteried the room and they just handed it off us. The town was sold out, so this provided us with the basics roof, heat, bed, and shower. 25 January 2013
Rated 3.0 out of 5.0 by Not the Best in Town This is an adopted Holiday Inn Express ie not built as a HIE property and clearly showed in room configurations and amenities . View rooms are not worth the increased noise , take the back which overlooks a lake . Top floor room I was in had horrid water pressure and I suspect this is true with higher level rooms as it did not seem to surprise front desk staff . I have stayed hundreds of nights in IHG hotels and in 2 other properties on Monterey Peninsula and would say "Pick a different Hotel ! " . Priority Platinum Member 14 January 2013
Rated 4.0 out of 5.0 by The staff are very nice and helpful I travel to the Monterey Bay area twice a month and find that they treat me like family when I arrive. Most of the staff remembers my name and has all my paperwork ready when I walk through the door. This may not seem like much be after a long day those little things mean a lot. Checking out is the same thing with making my next reservation. My room is always ready for me and the treats they give me are great. Again, it is the little things that make my stay a good one. 12 December 2012
Rated 3.0 out of 5.0 by Tiny Rooms Small rooms and all rooms are the same. No platinum upgrades on the rooms. Older hotel. Rooms don't have a fridge. Head board fell off the wall. 08 December 2012
Rated 5.0 out of 5.0 Almost Perfect! When I checked it, I was pleasantly surprised by 3 snack bags for each of my kids consisting of trail mix and a cookie. The room was clean, comfortable and fully stocked for 4 people. The surprising thing was no microwave or fridge which I am used to when staying at Holiday Inn Express. Thankfully we didn't have a need but I have a strong suspicion that had we needed to use a microwave, we would have been accommodated. The pancake maker was broken when I got down to breakfast half an hour before it closed and I had to scrape up the gravy for the biscuit. There were omellettes but they used american cheese which I personally don't care for so I was disappointed there wasn't any meat to go along with my almost dry biscuit. 04 December 2012
Rated 5.0 out of 5.0 by Great Hotel Great place to stay, have been there multiple times. 26 November 2012
Rated 3.0 out of 5.0 by small room ok breakfast Hot tub must have just been treated. We were not advised. Skin was irritated to the point of having to jump in the shower and suit was bleached after a few minutes in the water. 08 November 2012
Rated 5.0 out of 5.0 by Great location in Monterey Area Really like this location in the Monterey Carmel area as close to all the things the area has to offer. Plus they upgraded the internet service and wow what a difference, loved it!! I'll be back in the spring for a golf getaway and start the day with a great breakfast here. Vic 08 November 2012
Rated 4.0 out of 5.0 by Beds comfortable. This hotel had a good location. We were in the area and did not want to travel far for a hotel. 04 November 2012
Rated 5.0 out of 5.0 by Great place to stay! We have been coming here for 4 years and find it is the best deal in town for parents with a student going to CSUMB. Great breakfast! Lots of choices, as long as the favorite pancake machine is working. Friendly staff that really try to accommodate with you. Thanks! See you soon! 26 October 2012
Rated 3.0 out of 5.0 by Cold pool and poor shower head Other than that...the facility was pretty good and the staff friendly. Little costly for a one night stay for a high school sports tournament that we really didn't get to spend too much time at the facility. Thanks. 25 October 2012
Rated 5.0 out of 5.0 by everything was perfect/nice Melissa very helpful, very nice recommended restaurants/places 16 October 2012
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