Rated 4.2 out of 5 by 442
Rated 1.0 out of 5.0 by liamliu Not satisfied with the front desk lady at Aug 21 10pm
My friends and I were staying at this hotel on Aug 21 10pm, the front desk lady welcomed us and we felt here attitude was ok. Then we had another friend who is about to check in the hotel but she could not speak english. but the front desk lady did not show enough respect to our friend because she could not speak english, the only thing the front desk lady did was kept asking for her credit card, not even willing to communicate and help resolve the issue at all. Her attitude was really bad that our friend tried to change hotel but her daughter already booked this hotel for her. The problem was that her daughter booked the room for her but she could not check in as she did not bring her credit card and the front desk lady did not accept my credit card either. The gentleman after her shift (after 10pm) was nicer, since that lady said she could not check in without her passport and her credit card, I booked from ihg another room for my friend, but the gentleman used my friend's name for the room check in, that means - what the front lady said was not TRUE!!! She was able to help check in my friend with my credit card but she did not!!!! That is something we are angry about.
And further more, even for me, I did not get the welcome bonus option when I checked in.
I will neven recommend this hotel to any of my friend again until someone give me an official explanation.
August 27, 2015
Rated 5.0 out of 5.0 by mrsjohnson75 Comfortable bed, great customer service
The room was very nice looking, the king bed was very comfortable. The hide-a-bed was not as comfortable. We ended up pulling the mattress off and laying it on the floor. It was a little better.
August 26, 2015
Rated 5.0 out of 5.0 by justmarjorie I'd stay here again
Booked this place last minute. I was very pleased with everything and with the staff. My kids even enjoyed it! I'd stay here again.
August 22, 2015
Rated 5.0 out of 5.0 by sammmmmmmmmm clean, roomy guest room
Clean and comfortable.
Easy freeway access.
Close in parking.
August 21, 2015
Rated 3.0 out of 5.0 by feliponcho Nice Staff but old building
It has the good staff service you would expect in a HIE, but the installations are kind of old and out of date. I chose this hotel based on my previous experiences in HIE at Merced,CA and Hillsboro, OR, where the hotels where state of the art and immaculate, but got dissapointed on that sense with this one. Also they have enough parking accomodation for all rooms, not sure why they charge 10 dollars a night for parking, if this hotel was located in SF downtown I would understand, but in the SFO area makes no sense.
August 20, 2015
Rated 3.0 out of 5.0 by missann67 Nice Hotel
Nice hotel, comfortable bed, fair staff service. There were several issues to keys being issued to the wrong room. Staff covered for GM, and the GM never responded to the complaints.
August 19, 2015
Rated 5.0 out of 5.0 by BlueBrat Relaxing environment, had all the amnemities needed
Staff was very pleasant, Beds were very comfortable - plenty of pillows with soft or firm preference. Curtains that block out the sun are excellent! Very enjoyable, relaxing experience. Definitely would recommend to anyone
August 19, 2015
Rated 5.0 out of 5.0 by PopTop2 Nice hotel - Close to SFO Airport
Enjoyed my stay. Complementary airport shuttle was a nice perk, but be sure you get on the correct one (as there are lots of Holiday Inn/HI Express shuttles running).
August 17, 2015