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Rated 3.9 out of 5 by 357 reviewers.
Rated 5.0 out of 5.0 by Good location and clean hotel The hotel was convenient to walk to most of the attractions in Toronto. The staff was friendly and very helpful and the hotel was clean. We enjoyed the breakfast. 05 July 2014
Rated 5.0 out of 5.0 by Great pricing, great experience The Holiday Inn Toronto Downtown is in a premier location for all of the different events and attractions that Toronto has to offer. The pricing is great, the service is great, and the continental breakfast is always delicious. Every time I stay in downtown Toronto I use this hotel as it always meets high expectations. 04 July 2014
Rated 4.0 out of 5.0 by A few suggestions Was very satisfied with this hotel. Great location and good value. The breakfast selection was huge. The air conditioning in the room though blasted air right next to my bed and I had to keep turning the fan off and on because I would get too cold. No temperature control, just a fan with 3 levels and a hot cold setting. Also I think your guests would really appreciate a mini fridge in the room. There is a perfect spot right under the tv - a dresser with drawers on one side. The other side is just a big space with no drawers that's perfect for a fridge 02 July 2014
Rated 5.0 out of 5.0 by Excellent service and staff The staff and service at this hotel was totally unexpected. Each and every front desk person, cleaning person and breakfast room employee was attentive, friendly and made sure that I was enjoying my stay and that I had everything I needed. The room was comfortable, had a window that opened and was very clean. It is centrally located in the downtown Toronto area and a short walk to the streetcar. The price was very reasonable. My only suggestion would be to update some of the furniture (lobby) and increase the area for the breakfast - I will stay there again on my visit to Toronto. 02 July 2014
Rated 2.0 out of 5.0 by In need of a face lift and improved HVAC systems. While we expected the room to be on the smaller size given its downtown location, we also found that the rooms were in need of a face lift. The furnishings were worn and the bathrooms dull and small. We were also disappointed that the rooms did not come equipped with a fridge as in other locations. The fee of $10.00 seemed to be a bit of a money grab. We also had a hard time sleeping because the air conditioning fan was quite loud and it was either too hot when it was off or too cold when it was on. It seemed that a new system would provide improved comfort overall. We also found the elevators to be a bit shabby and very, very slow. It was apparent that they were original and in need of upgrade perhaps. Finally, while the available breakfast items were the same as in other locations. The breakfast area was very cramped and made getting food almost impossible. Overall, we were very disappointed and felt the property did not live up to Holiday Inn Express standards that we have experienced elsewhere. 01 July 2014
Rated 5.0 out of 5.0 by Nice place to stay This was a very nice Holiday Inn express. There was a little normal wear and tear but otherwise a very clean and friendly place. Breakfast was good too. 29 June 2014
Rated 4.0 out of 5.0 by Great location and value for money We stayed at this hotel for six days and the staff provided a great service, and were always helpful, polite and willing to provide information as requested. The location is great with easy access to down town Toronto and a grocery store for purchases. The room was comfortable with tea and coffee making facilities. If there is one complaint there is no fridge in the room, but in saying this one guest is a diabetic and when we spoke with the desk and advised we need a fridge to keep insulin refrigerated and provided medical evidence a fridge was sent to the room immediately. We found the breakfast great with a good choice of food which compared equally to other hotels we have stayed at in Canada. We did a number of tours in and about Toronto and had no problems with the tour companies meeting at the hotel. Overall a very enjoyable stay, and would recommend this hotel as good value for money. 25 June 2014
Rated 2.0 out of 5.0 by Not the Best Terrible breakfast choices Drawers in the dressers were dirty No amenities A/C super loud Internet intermittent Would not stay there again. 25 June 2014
Rated 5.0 out of 5.0 by Fabulous and thank you Best location, Great staff, not bad breakfast, need more GFV options not just carbs/ more fruit would have been great. Will stay again as it was a great location to walk to market, waterfront, distillery, shopping, restaurants, etc. Thanks for being a fabulous hotel 25 June 2014
Rated 5.0 out of 5.0 by QUIET OASIS IN BUSY TORONTO Holiday Inns customer since 1970 Priority Club period. Only Positive experiences and never any negative surprises in my travels throughout the entire United States and 32 countries when booking Holiday Inns. 24 June 2014
Rated 1.0 out of 5.0 by Disappointed Never ever stay at this hotel. Rude front desk staff and not willing to serve the guests. Dirty bathroom, noisy AC. 24 June 2014
Rated 4.0 out of 5.0 by Good value for the money Convenient to downtown. Other than being a little tired and due for new carpets and a few upgrades, it was a good experience. Clean and comfortable. 23 June 2014
Rated 5.0 out of 5.0 by Comfortable bed and very good breakfast Food was very good and pillows and beds were very comfortable 23 June 2014
Rated 1.0 out of 5.0 by Staff and Service Staff was not cautious and took 1 hour to check in as they were not honoring the rate confirmed during booking even showed them email confirmation with rate until threaten to report to Holiday Inn corporate office. Staff was rude and wifi didn't work and even after complaining to front desk they refused to take any action and complain back that you are only customer reporting wifi issue. 22 June 2014
Rated 1.0 out of 5.0 by Horrible Customer Service I stayed 2 nights in Toronto downtown hotel, thought Holiday Inn has a great name in Customer Service, but their is against it, very rude when I asked that there is no water to drink in the room, front desk said we don't provide water to our guest and asked me to go to some floor up for a wending machine and pay 2 dollars and get it. I surprised the way he was talking to me. When ever I come back to my room, access card did not work, I had to go back to front desk to get it activated, again the guy at front desk blamed me for this that I had my cell phone with me so that it did not work. I would never ever stay in Holiday Inn Toronto 20 June 2014
Rated 4.0 out of 5.0 by Excellent Service Our first holiday weekend at a hotel and I must say that I am extremely impressed with the hotel staff. They have been very helpful and accommodating. They were very quick to attend to any problems that arose with great joy to be of service. I'd fix the windows though, they were difficult to open and close. I'd also make sure areas are cleaned more efficiently in the bathroom. Other than that I would say you'll be quite comfortable and have very good breakfast there! 19 June 2014
Rated 3.0 out of 5.0 by Nice hotel but due to a water pipe break no water There was a water pipe break in front of the hotel and due to that there was no water in the hotel. It wasn't the hotel's fault and I tried to remember that but how the hotel staff handled it was very poor. Nobody could give information and it was us who went to the construction workers and asked for an update. In addition to that the hotel staff provided just one small bottle for everybody upon request. During the breakfast there was no juice, because obviously it doesn't work without water, but how about going to the next store and buy some bottled juice. I can just repeat that the lack of water wasn't the hotel's fault but in my opinion they should have at least tried to make the stay as convenient as possible under these circumstances. I was very disappointed with how they handled the situation. Other than that it is a nice hotel and I would stay there again if they have water. 19 June 2014
Rated 3.0 out of 5.0 by Location. The hotel in general was adequate for our needs. Location was good for our short visit. In general, its appearance was good but not outstanding . The same applies for the general reception area. 18 June 2014
Rated 4.0 out of 5.0 by Great value Stayed here for conference. The breakfast was surprisingly bountiful and good. The service was professional, friendly and efficient. . 18 June 2014
Rated 5.0 out of 5.0 by Great Place to Stay in Toronto The breakfast ws terrific and the neighberhood was great for a walk. Near the St James Park. 17 June 2014
Rated 1.0 out of 5.0 by Water Shut Off My main comment had to do with the water main break outside the hotel which caused the no water for the last 3 of 4 days I stayed. The hotel did not have any contingency planning for this and there was no effort to relocate myself. We had to endure no running water, the ability to not use toilets or wash. It was very unsanitary. The cleaning staff worked very hard and tried their best but the management did offer water to the rooms at least to wash. Easily a water truck could have been hired as I have encountered in similar circumstances. It was extremely poorly handled on this regard by the hotel management team and no reasonable notification what was going on. I had to leave to travel for two days of flights without having showered for three days. I strongly am considering not staying at Holiday Inns as I question my safety and the hotel ability to handle situations like this or others like fire. 17 June 2014
Rated 1.0 out of 5.0 Handling of the situation Please see earlier comments. The staff was neither trained nor empowered to handle the given situation. They did not provide concrete alternative solutions to be taken. They just beat around the bush and pushed the problem back to the City of Toronto. 16 June 2014
Rated 2.0 out of 5.0 by stay at Holiday Inn Wonderful staff. I was there for 4 nights and only had water for one night. The staff did a wonderful job and I felt really bad for them because some guests were very rude and it wasn't the staffs fault. It was a very stressful stay and I'm very disappointed the city put the hotel in such a predicament.. 16 June 2014
Rated 5.0 out of 5.0 by Clean, great value, excellent locaton Clean hotel, lots of breakfast choices, comfortable room and bed, welcoming and friendly staff, convenient parking, walking distance to all Toronto attractions, great value for money. 13 June 2014
Rated 4.0 out of 5.0 by Great service and location Very friendly customer service. Easy check in and check out willing to share information of the city and what attractions were near by, Good free breakfast and great internet speed. 12 June 2014
Rated 2.0 out of 5.0 by No water! As i was checking in for my 2 night stay I was immediatly made aware that a water main had broken just outside of the hotel and there was currently no running water and they were unsure of when it would be restored. It was already difficult for me to find a room downtown for the weekend so i decided to tough it out and see what happened. Returning late at about midnight was told there would be water in the AM. In the AM still no water. The manager told us honestly that he didnt want to make empty promises to us as this issue was beyond the hotels control. I wasnt charged for my nights stay but did have to move to another hotel that afternoon. The hotel is overall clean with some minor flaws in the furniture but is fairly modern. The location is great for downtown siteseeing. It was just a bad senario for my weekend getaway. Free Breakfast was decent. 12 June 2014
Rated 1.0 out of 5.0 by Run down and dirty room Were this the first Holiday Inn Express I ever visited, there would never have been a second. #Dirt on the floors along the walls #Dirt in the corners #Stains on the carpets #Warn carpet in the rooms #Breakfast "room" is hot, noisey and overcrowded 09 June 2014
Rated 3.0 out of 5.0 by A Passable stay Pros: Location was central to my downtown meetings Rooms were clean, beds comfortable Reasonably priced for the location Paid indoor parking for standard height vehicles Free hot breakfast Cons: Business Center is a single PC 09 June 2014
Rated 4.0 out of 5.0 by Great bed and love the service Only want to mentions a couple of fridge for munchies and drinks. No pool for the kids to take a dip in. It was a very nice spot, right next to my daughters condo, but she has only one bedroom so my grand daughter and I stayed in the Holiday Inn. The room was very nice but people coming in after midnight were heard partying in the hallway. 05 June 2014
Rated 4.0 out of 5.0 by Good value comfort We stayed at the Holiday Inn express downtown and found it to be very comfortable. We were on the 15th floor and had a good view and obviously being so high up, we had no noise interference! The hotel staff are very helpful and gave us good tips on where to go and how to get there. We would certainly stay here again if in Toronto. Thank you 05 June 2014
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