Rated 4.3 out of 5 by 385
Rated 5.0 out of 5.0 by KPdisco Friendly welcoming staff
We spent a couple of nights at this hotel and found the staff friendly and welcoming. Breakfast was excellent and the room warm and comfortable. Special thanks to Francesca and Lwazi who went the extra mile making us feel welcome.
28 January 2015
Rated 1.0 out of 5.0 by Monchito711 Bad service, unfriendly staff, this place is not recommended.
Rude receptionist, mistake on final bill, internet service was bad, I needed to be close to the door for 2 signal bars. Bed was uncomfortable, I could feel the springs on that mattress. Hotel has done nothing to correct this and I don't expect them to either.
23 January 2015
Rated 5.0 out of 5.0 by captin Highly recommended
I/we travel to Birmingham a couple of times a year and have now found our perfect base when in the area.
The bed was slightly soft for my liking but did not affect my overall impression of the stay. There is not one reason to criticise the staff, food or premises.
21 January 2015
Rated 5.0 out of 5.0 by WizWs Very comfortable but breakfast choice very limited
We had a really very pleasant stay but one of our family members is on a dairy free
20 January 2015
Rated 5.0 out of 5.0 by MarkN50 Friendliness of Staff
From start to finish the staff we met were very good/excellent - from check-in, use of bar around 11.30pm.
The star was the young lady doing the breakfast. She kept everything topped up and approached her work with a smile and a sense of humour.
15 January 2015
Rated 5.0 out of 5.0 by tgkbtgkb Great Hotel
A perfect place for a short stay. The staff were the most helpful at Check In I have come across. I was quite amazed. We had no problems so didn't need any specific help but I feel assured should we have needed help the staff would have been available. It was a memorable stay for a first time visit.
14 January 2015
Rated 4.0 out of 5.0 by AlexGW First Stay
I stay at IH|G hotels very regularly, this hotel was very much up to the standard I have become accustomed to over recent years
12 January 2015
Rated 5.0 out of 5.0 by Mummymouse Peacful night's sleep
Welcoming staff. Clean comfortable room. Quiet and peaceful night's sleep.
Bathroom slightly outdated, but perfectly useable.
Could do with electric sockets located closer to mirror to make using hair straighteners/hairdrier easier!
08 January 2015