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Rated 4.3 out of 5 by 313 reviewers.
Rated 4.0 out of 5.0 by Clean comfy room, disappointing breakfast. Reception staff very pleasant and helpful. Our room on the ground floor was in the 'new' wing, which was clean, comfy and quiet, and we had a good nights sleep. We went for breakfast at 9 o'clock, and found the restaurant was busy. Unfortunately there were no cornflakes, croissants, fresh fruit or sausages available, bacon is not on the menu. When we asked we were told there were no more and that was it. When my wife asked if a banana could be found she was offered a bowl of grapefruit segments. :-) It was disappointing to end our stay like this, however, it is a nice, clean and friendly hotel. 16 April 2014
Rated 5.0 out of 5.0 by great service staff very polite&helpful with every request,everything asked4was received in good time 15 April 2014
Rated 3.0 out of 5.0 by Oh dear Once again, we were disappointed by the limited range of the air-conditioning thermostat. The room was too hot at night. There was mould in the bathroom. Nothing more to say. 14 April 2014
Rated 4.0 out of 5.0 by Good hotel but: Good hotel and we had a quiet room on the ground floor overlooking a grassed area. We did not realise that the hotel caters for pets until we saw dogs being excerised on the green area outside our room. Pets are not allocated to special rooms. We do not like the idea of staying in the same room previously accupied by pets therfore we will not be using Holiday Inn hotels in future. Otherwise the hotel and location is good. 10 April 2014
Rated 4.0 out of 5.0 by Great Staff This is another comfortable Holiday Inn Express. Rooms are OK and clean. What excels in this location is the very friendly staff. Well done. Breakfast was a little bit overcrowded but i suppose this is a sunday morning effect. 09 April 2014
Rated 5.0 out of 5.0 by Great location, modern and clean hotel I can't talk about value for money since we used our priority points to pay for the room but I can tell you about the hotel itself. Pros: • excellent location. Just off motorway and a 5 min drive to Warwick and the castle • Pub on site • Free breakfast with lots of choice • Very modern and clean • Ice machine, microwave and a snack stall in lobby • Ironing board and free newspaper on request • Nice grounds Cons: • Bad lighting in room(but isn't it always in hotels) • No mirror close to a plug socket so straightening hair very challenging • Parking charge • Extremely uncomfortable, lumpy mattress 06 April 2014
Rated 4.0 out of 5.0 by Great location, clean and modern, breakfast could be better Great location being very close to the motorway and pleased to see effective double glazing keeping the noise out. Bed was comfortable, pillows a little flat and firm. Room and hotel was very clean and staff were polite and helpful. Breakfast was OK although it was lacking in choice eg a choice of fresh fruit was a banana, there were no Muller yoghurts as advertised just a big bowl of non-descript plain yoghurt. All edible but obvious that budget ingredients were being used (especially the white bread!) £3 car parking was a surprise! Would consider staying again but would probably shop around - better than some budget lodges but not as good as some budget inns 02 April 2014
Rated 5.0 out of 5.0 by Really comfortable bed and good service Stayed here for 3 nights and thoroughly enjoyed our stay. The mattresses in our twin bedded room were so comfortable that they need a special mention. It was nice and quiet and breakfast was good. All staff friendly and efficient. Would go back again. 01 April 2014
Rated 4.0 out of 5.0 by A very nice HI Ex... & really well located re: A46/M40 Overall a very good HI Ex, really well located for the M40 & A46. Room very nice & clean. Staff very good & really helpful / attentive. Overall... really good. 01 April 2014
Rated 3.0 out of 5.0 by Cold room Well placed hotel for my needs Breakfast fine. Room clean but very cold No radiators. Air com / heat unit not good. We were given small electric heater on second night to warm room - not very good for new modern hotel. 26 March 2014
Rated 3.0 out of 5.0 by Okay but could be better This Holiday Inn Express offers the normal clean, comfortable room but is lacking compared to others. The room was clean and reasonably modern in most respects but was let down by an ancient, yellowed plastic kettle and associated tray that incorporated the power supply. For what a kettle costs it is a shame that something so simple detracted from the finish of the room. In other respects the room was tidy but seemed not to have been re-fitted for a few years. The staff were friendly and helpful and check in and check out were both quick and smooth. The breakfast options were particularly disapointing, there was no provision for a cooked breakfast, some sausages and scrambled eggs were the only hot food options, aside from toast. Similarly the choices of cold breakfast options were not nearly as numerous as I have enjoyed at other Holiday Inn Expresses, notably the one in Colchester which is excellent. This isn't ideal before departing to drive home. 26 March 2014
Rated 4.0 out of 5.0 by Avery good overall experience That says it all really. Pleasant, clean, good value, convenient though room was fairly sparse/basic. 23 March 2014
Rated 4.0 out of 5.0 by Busy Express Stayed here at the last minute and they kindly fitted me in as a Platinum member. Staff friendly and welcoming, room clean and pleasant. Good value and large bar area for a HIX. Not their problem but with Crufts on the hotel was packed but this created a good atmosphere. My only gripe is they apparently have removed Marmite from the breakfast display which I fail to understand why. marmite is a national treasure and surely the cost should not come into it. I will now take my own mini jar with me to start the day. 22 March 2014
Rated 4.0 out of 5.0 by Friendly and knowledgeable staff Ideal location, helpful staff with requests always smiling 22 March 2014
Rated 5.0 out of 5.0 by Great hotel fantastic in services and place. The quietness of the place is an additional feature that enhances other high qualities of the hotel. 21 March 2014
Rated 4.0 out of 5.0 by Uncomfortable bed The bed was not very comfortable. The breakfast was very basic and what was there was'nt great, cold scrambled egg, very little fruit. 20 March 2014
Rated 5.0 out of 5.0 by Excellent hotel My wife and I have stayed here a few times now and on every occasion this hotel comes up trumps. The staff are excellent and are always willing to help at every opportunity. The rooms are always spotless. Although the hotel was full the breakfast staff coped wonderfully and all the food was kept well stocked up. 15 March 2014
Rated 4.0 out of 5.0 by Good hotel.Great if you want to visit the castle We stayed here for the night,in preperation for going to Warwick castle the next day. When we arrived we were quite surprised with how smart it was,as we normally stay in Travelodges for trips such as this,and considering the price of the room, we were pleasantly surprised with how lovely the hotel looked. The receptionist was sort of friendly.....he welcomed us nicely but there was a rather snippy comment about our ' rather late' 7.30!Anyway,afterwards he was very helpful about where to go and how to get wifi etc. The room was very nice.We had read comments about the rooms being too small,but it was fine for the four of us.We were also grateful the sofa bed was already set up. We found the room clean and comfy,and had everything we needed. The air conditioning was a little noisy.But we just turned it off and it was fine. In the morning we went down to breakfast and found there was a large range of breakfast items and hot/cold drinks. The food was all really nice and replenished quickly. Overall we had a good stay and would stay again. 14 March 2014
Rated 5.0 out of 5.0 by Another great stay Once again we stayed at this great hotel just 2 weeks from the last stay, we enjoyed it so much we came back , the hotel is situated perfectly for visiting warwick and stratford plus the surounding country side . We rang before our stay and asked for the room which we had last time ... no problem , nothing is to much trouble for the staff . being right next to a restaurant was an added bonus , no having to get in the car to travel out for a meal and not being able to imbibe. we can recomend this hotel . well done to all the staff. 14 March 2014
Rated 5.0 out of 5.0 by Good value for money Didn't know what to expect but was extremely pleasantly surprised. Couldn't fault the place. The staff where helpful and friendly. 12 March 2014
Rated 5.0 out of 5.0 by great value a large spotless comfortable room just the right breakfast staff that went out of there way to help all at a great price what more can you want. 12 March 2014
Rated 5.0 out of 5.0 by Just right for us! Excellent value for money, convenient to the NEC and takes dogs!! 12 March 2014
Rated 5.0 out of 5.0 by Fantastic Very clean, nice breakfast. Perfect for visiting Warwck Castle with kids. Have been twice and is very good value for the price. 12 March 2014
Rated 1.0 out of 5.0 by Expected Better Average Rooms, Slow Service (understaffed like most places nowdays), The food was awful. Pizza at the bar? of the three options they only had one - plain cheese. With only three things on the menu you'd think they would have them. How hard can it be! Then theres Breakfast. Astonished how bad it was. No tables are layed out. Dirty tables as well. No Bacon at Breakfast - apparently its a Brand Decission. They decided we dont like Bacon anymore. Poor Coffee - Machine vend only. No fresh juice either. Sleep quality was average. Convienient location but no other reason to return. I will try elswhere next time. 10 March 2014
Rated 5.0 out of 5.0 by Great hotel for the money I stay here regularly, I've tried other brand hotels in the Warwick area including the Holiday Inn Leamington Spa which is closer to where I work but the express is better, cleaner, better customer service and overall better customer experience. The staff are great and always respond to every request quickly and care about the service they deliver. All are excellent and while I don't normally single out individual staff where the whole team are of a excellent standard, Jack on the main desk did resolve an issue for me and also called me while I was in work to confirm it was sorted. I've stayed in many hotel chains and none of them were faultless, but The true measure of a team is how they respond to issues and resolve them. The team at this hotel are exceptional. 28 February 2014
Rated 5.0 out of 5.0 by champion hotel stayed at this hotel last week 21st -23rd was greated by Adam , who is the only person that has atctually greated us from the off set as gold members , so well done to Adam , we enjoyed it so much we have booked for another weekend 7th march for 2 nights , we can recomend this hotel , well done to all concerned. 27 February 2014
Rated 4.0 out of 5.0 by lovely room, but ! Lovely hotel, nice and clean & new. Room was very nice. Ideal for two, but stopping as a family of 4, (only for 1 night though was a blessing) and having a sofa bed as well as a double bed in the room, made it very, very cramped. I have had a lot more room in other similar accommodation with the same room set up. Breakfast was a bit hectic. Very busy on a Sunday morning, limited seating & if you didn't stand and wait in a queue for the sausages to be re stocked, you missed them. As soon as they put them out, (only about 12 - 15 at a time) the first 3 or 4 people cleared them out. Scrambled egg was also too sloppy for me. The breakfast moan is being a bit picky. We had a good peaceful nights sleep with no noise or disturbance from anybody in a very nice room, but best if its only for 2. 26 February 2014
Rated 4.0 out of 5.0 by Clean room, comfortable bed, good service. Good level of room cleanliness, decent amenities and nice staff. The only thing that lets this hotel down is the location, which is next to a restaurant but otherwise has nothing around it. 26 February 2014
Rated 5.0 out of 5.0 by Excellent Value for Money! On Arrival - Very Professional Reception Staff Very bright & modern décor. Spotlessly clean Room & great facilities - Flat screen TV, WIFI , Hairdryer, Tea & Coffee etc Excellent choice for Buffet Breakfast and very well organised. Would definitely book a Holiday Inn Express in the future - hope they are all as good as this one! 25 February 2014
Rated 4.0 out of 5.0 by Overall great but could do better We checked in to our family room and it was all great. Unfortunetly the kids bagged the comfy double bed which left my husband and I on the sofa bed. The sofa bed was not very comfortable and very lumpy. Breakfast was superb and a great variety of foods to keep everyone happy. On check out we asked for our Stratford tour bus tickets as this was part of the package I booked. At first the staff were very unhelpful and just basically wanted us to go away. In the end they said we could get the company to ring them when we got to their office and they would confirm it was included. When we checked in we were told we could collect the tickets from the hotel, but on check out the staff did not know what we we were talking about. This needs sorting out. 23 February 2014
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