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Rated 4,1 out of 5 by 71 reviewers.
Rated 4,0 out of 5,0 by Excellent Value We stayed at the Candlewood Suites en route to our final destination. We required accommodation for the night, but although only for a short period wanted to ensure it was comfortably and clean. The Candlewood Suites provided excellent value. The room was clean and comfortable although some of the furniture was a little tired. I would recommend. 28. August 2014
Rated 5,0 out of 5,0 by Satisfied in Fort Myers We were not disappointed with Candlewood Suites during our recent stay in Fort Myers, FL. As in our previous visit to KY, this hotel was very clean, the hotel personnel were friendly, and the room was very clean with everything we needed. The only issue concerning the hotel room was the water in the bathroom sink would not get hot. However, the shower hot water was fine. Overall, we were completely satisfied with our experience at this hotel. 23. August 2014
Rated 3,0 out of 5,0 by Carry A Written Confirmation I made two bookings with the 800 reservation service. Upon arrival, I was told there was only one booking. Fortunately, I had printed out the emailed confirmation to prove I had a booking. Had I not had this, I do not believe I would have gotten the same rate as booked. The desk agent was insistent that I had made a mistake. Customer service confirmed that both of my bookings were in their system and valid. Just not a good way to start a trip. 5. August 2014
Rated 3,0 out of 5,0 by Frequent IHG Member - Very Very Poor Front Desk Staff As an extensive traveler and significant user of IHG properties, this is the very first time I'm leaving a BAD review. I've stayed all over the U.S. at IHG properties, and have never had such POOR service and treatment from the front desk staff, mainly an employee by the name of Carlos. I was at this location for 5 nights, and it wasn't just one bad day or night, he was miserable and rude every single day of our stay. Unwilling to provide the most basic services or behave in a manner suitable for someone in his customer service position, I was taken back by his actions and words. Enough said on that. I would only recommend this property due to its location to the wonderful beaches only a short drive away. I also want to share that there were 2 gals who worked the front desk most mornings, who were very pleasant and made the mornings enjoyable. Thank you to them! I however, will not stay at this property again, as there are other IHG choices who would be more than happy to have my business. 3. August 2014
Rated 4,0 out of 5,0 by Family Vacation I stayed here with my wife and kids. We were not bothered but free to come and go as we please. I got towels when I asked for them and they cleaned the room when asked too. No issues here. Check out was speedy. 22. Juli 2014
Rated 1,0 out of 5,0 by Candlewood Suites® Fort Myers-Sanibel Gateway Poor customer service, lot of problems with the staff. Too many incidents occurred during my stay. Do not recommend this hotel. 17. Juli 2014
Rated 5,0 out of 5,0 by Nice place between the Islands and Ft. Myers Really nice property! Perfect spot to visit Ft. Myers and the surrounding islands. Nice staff. 15. Juli 2014
Rated 3,0 out of 5,0 by June stay at Candlewood I requested a non-smoking room and upon arrival found that smokers had used the room prior to my arrival. I discussed the situation with staff and they placed me in a suite. The suite had a smell but not from smokers. My suggestion is to possibly use Febrize or something similar to "air" out any discomforting smell. I stayed at two other hotels during the same week and they both were void of any sort of uncomfortable smell. I plan on making reservations for mid-July and hopefully will have a more pleasant room experience. The staff was responsive and apologized for the inconvenience. 1. Juli 2014