Rated 4,3 out of 5 by 651
Rated 1,0 out of 5,0 by SeattleTraveler Caution!
Intercontinental Miami is not on par with other Intercontinental hotels and is much more like a Crowne Plaza. If you are considering this hotel, don't make the same mistake I made - "Club King" on the room rate screen does not mean club level or Club Intercontinental. After I made a case during check-in, the $55 dollar fee for club access was waived, but nothing worse than feeling like you don't belong. Other ways IC Miami is not consistent with other IC hotels where I've stayed this year (Geneva, Marseille, and Bali), no personalized Ambassador note in the room, no explanation of Ambassador offerings at the hotel, fruit and water not clearly indicated as complimentary, Ambassador gift not clearly indicated as the Ambassador gift, water given to me at checkin was obviously a reused bottle since it was filled beyond capacity, spewing out the top, and the plastic on the lid did not 'click' when opened. Decor was 1980s with an updated faucet, linens, and chase lounge - otherwise still felt like being on the set of the television series, Golden Girls. Select this hotel only for location or because of really good rates. If you are wanting Ambassador Platinum service and recognition, the Holiday Inn just down the street might be a better option.
25. Juli 2014
Rated 5,0 out of 5,0 by ITbarton Brilliant staff and service
The staff at the Intercontiental Miami were brilliant and looked after myself and my family with great care. Special mention should go to the CLub Lounge - worth booking a room with access to this as the service here was exceptional.
24. Juli 2014
Rated 4,0 out of 5,0 by binjamin27 Want to be Care Free in Miami.........
I would have to say that the Intercontinental is at minimal a FOUR STAR hotel which for a short two night stay such as my own was a perfect way to start off my vacation. The one flaw (which some may deem as common practice) is the parking.
To begin with, Miami has one of the worst parking schemes I have ever had the misfortune of dealing with. But when I have a guest come to visit me, I most certainly do not charge for parking. I had a car rental from Friday evening to Sunday morning, TOTAL COST :$37.80. One day of parking $39.00. That is just wrong.
If you really want to be carefree in Miami, be car free and either hoof it or yell TAXI!!!!
20. Juli 2014
Rated 2,0 out of 5,0 by Mets42 Dirty and fair Service
This is my third year staying at the hotel for the annual conference. Clearly they do not have enough staff to handle the amount of guests. Same ole problems. The Valet staff are either talking with each other or running around like chickens with their heads cut off. You can stay there all day without being noticed. You have to hunt someone down and it seems no one can be bothered. Too much confusion and clearly not enough staff to assist guests. Always a problem with Valet. Can't find the car, no one knows who moved it. Very stressful environment. Its not how can I serve you but, what can I do the least to serve you. Lots of confusion, never look forward to the valet.
Front desk check in was fine, he straightened out the valet issue.
The room, dirty carpet, worn. Blanket yellow stained. (Not even going to guess what that was) Called down, took 45 minutes for someone to come to the room to change the blanket and arrived not knowing why he was there. Then another 10 minutes to get a new blanket. Guillermo the Bellman very nice. Wifi code did not work and front desk did not know why. I was then given another code and it worked.
The fact that you have to pay to use the gym is ridiculous.
Management is friendly to help fix problems and give out their cards and comps.
Pool area is fine but the sofa pillows are dirty and garbage is overflowing. Clearly its a ritzy hotel but not enough staff to keep the property up.
I go there for a conference otherwise I would go there.
I wish I remembered the front desk gentlemen that checked me in. Nice guy, fixed all the issues, young kid. Very nice. I checked in on May 29, 2014 at about 10:30pm.
Plus I did not get my IHG credit for the stay. IT never can be question and an answer. Always confusion and the mgt solution is to give coupons? How about refund? How about points? Anyone can give out a coupon, but when its money being given back, that shows the company really cares. That whole stay should be refunded. Maybe you should include my pictures on your website. Is this what your company represents?
19. Juli 2014
Rated 2,0 out of 5,0 by traveler1366 Heating did not work
the heat did not work at all in the room.
The breakfast Buffett was over-priced for the food served. The in-room dining was way overpriced.
18. Juli 2014
Rated 4,0 out of 5,0 by Izzy Bissy Fantastic view!
Had a memorable stay with my daughters last week. Fantastic staff from reception, to concierge, to the porters. I can only criticize the housekeeping department ... the room was not well cleaned, especially the bathroom and room service for wanting to charge me USD 5 for a flask of hot water! Otherwise, everything was top notch !!!
18. Juli 2014
Rated 5,0 out of 5,0 by Kathy 2 Weekend Getaway
The hotel was really nice the staff were very friendly, the food in the restaurants was excellent. The rooms were very spacious, and the beds were comfortable. I had a wonderful stay and would highly recommend this hotel to anyone.
18. Juli 2014
Rated 5,0 out of 5,0 by Trevski220 Lovely Upmarket Hotel with Great Staff.
The intercontinental Miami is a lovely modern hotel in a great Location downtown, As an Ambassador I was upgraded to a Parlor Suite the Upgrade was sorted by Chief concierge Eduardo who was in touch prior to our stay so that he could make sure everything was in order for our arrival, Eduardo also arranged for a bottle of bubbly to be sent to our room as we were on our honeymoon, the service was superb!!
The suite itself was lovely with a superb view over Biscayne Bay, we enjoyed club intercontinental access which was lovely for breakfast snacks and drinks, Both Flavia and Florangel were great looking after us in the lounge.
Only slight downside is parking cost but that is high everywhere downtown!!
I'd highly recommend the hotel for either a long stay or even a one night stay pre cruise as it's very near the port!
Great hotel and great staff!
17. Juli 2014