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Miami

Rated 4,3 out of 5 by 703 reviewers.
Rated 2,0 out of 5,0 by Terrible Housekeeping and Other Shortcomings My first impression of this hotel was great! I was excited to go to Miami; had my Ambassador Status and was ready for a good vacation/business trip. When I arrived at the hotel, everything was great. The staff was very friendly, from the front desk, club lounge and the Toro Toro restaurant. But, a few things during my stay overshadowed my first impression, to the point of not wanting to come back. One morning, I called the club lounge to have the living room of my suite cleaned up as if I had just walked into the room. I had a few clients and investors coming after dinner for a leisure conversation and wanted the room to look good. The email was sent to housekeeping. An hour before the dinner, I went back to my room to change and saw the dirty room service dishes in the room, misplaced furniture, and unclean tables; it was terrible. I notified room service and the club lounge and after calling twice, the issue was fixed. Had I not come back to change before dinner and had just returned with my clients and associates after dinner without checking the room, that would have been very embarrassing. Also, the staff as whole is very friendly but I feel like I have to ask for something to get done. The staff is not proactive as they should be for an Intercontinental branded hotel. For example, the room service dishes placed outside my room, housekeeping cleans my room that day and leaves the dishes there. Basically, the little details that the hotel could pay attention to can amount to a much better service and much happier guests. There are other concerning issues that I had with my stay, but, to keep the review short, this is just a few issues I encountered. Overall, I do not think the hotel is terrible. The room's are not the best for the Intercontinental Brand but they're okay. I would only recommend this hotel if you just need a bed and a roof over your ceiling. But, if you're looking for 4 star and or even 5 star service, the Intercontinental Miami may not be it. For the amount of competition from the competing hotels within a 2 mile radius of downtown Miami, you could get more bang for your buck, so to speak, at a different hotel. But, my loyalty rewards program is here. So unfortunately, I'll have to stick with IHG but I might stay on Miami Beach as an alternative to this hotel the next time I'm in town. 18. August 2014
Rated 5,0 out of 5,0 by Consistently great I stay regularly (three-plus times per year) at the InterContinental in downtown Miami. Every stay has been a fine experience. Though almost always busy, it is a well-managed property, with a friendly and effective staff; great fitness center; and good restaurants. I recommend it. 18. August 2014
Rated 5,0 out of 5,0 by Nothing to improve. Everything in the appropriate level and excellent overall atmosphere. Dear Sirs, If I could comment any negative thing, I would like to say that I would prefer the previous breakfast and buffet restaurant, included food, as I have experienced in August, 2013. The same, I would say about the TOROTORO Restaurant. I dinnered at TOROTORO and I missed the previous version, as of August, 2013. Besides, for me, it does not make any sense, if compared with the excellence of the Hotel, to have a STARBUCKS branch that misses important items such as friut salads and sanduiches, mainly after 3 P.M. For me, it does not match with the hotal excellent level. I would also like to mention the excellent JESSICA, the lady that made my check-in this time. She is very nice, precise and able to give all required information. My kind regards, Augusto José 18. August 2014
Rated 1,0 out of 5,0 by Poor Houskeeping Please have you housekeeping department manager to check their associates work. It is not healthy to visit a hotel were the rooms are Cleanliness. This creates a poor impression of the place. I would not recommend the hotel to others 18. August 2014
Rated 5,0 out of 5,0 by Weekend in Miami Thank you for a great weekend in Miami, the team and hotel was fantastic and the restaurant and bar are out of this world. Congratulations. Simon 18. August 2014
Rated 5,0 out of 5,0 by Great service Very friendly staff and great location. Service was great. 17. August 2014
Rated 3,0 out of 5,0 by Great spa Saw it on the internet and thought it was a gorgeous high end resort until I got into my room. I was most disappointed. For the price I was paying I expected more. Besides the room being a bit congested it was quite obvious that housekeeping was not doing there part. I had to ask for the floor to be vaccumed upon arrival. The sad thing is when I bend down to pick up something I saw all the dirt under the base board of both beds and this was after I asked for the floor to be cleaned and this was so up until the time I checked out. You could write your name in the dust that was on the nightstand and hair was constantly left in the tub by the person that was cleaning. Thanks to wonderful spa service by Vanessa and outstanding front desk service by John and Jessica and a relaxing reception area. I was able to overlook the room. Although I am an IHG member and the location was great not sure if I would return to this hotel. First impressions are lasting. 16. August 2014
Rated 5,0 out of 5,0 by A wonderful experience Our stay at this hotel was absolutely wonderful. In addition to the hotel being beautiful the staff was polite 14. August 2014
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Miami
  • 100 Chopin Plaza
  • Miami , FL , 33131
  • USA
  • Front Desk +1-305-5771000

  • Anfahrtsbeschreibung
  • Parkplätze & Transport
  • Parken

Verfügbare Sprachen

German, English, Spanish, French, Portuguese, Chinese

Haustierbestimmungen

Haustiere erlaubt
  • ORTSZEIT

    2:05 AM
    • ANREISE

      16:00 Uhr
    • ABREISE

      12:00 Uhr Late Check out Verfügbar

    Währung

    • US-DOLLAR $ (USD)

    Behindertengerechte Einrichtungen