Rated 3.6 out of 5 by 468
Rated 5.0 out of 5.0 by RPerry Awesome location
I have satyed a many Crownes this year but this is by far the best property. From the outdoor courtyard and waterfalls to the F&B Director Fitz.And his team. Fantastic attention to customer service.
October 6, 2013
Rated 3.0 out of 5.0 by Riverblack Messy, but GREAT SERVICE!
Great employees, but the room was a bit dirty when I checked in.
October 2, 2013
Rated 3.0 out of 5.0 by DanFL Dated room decor, service issues
I have been staying at this property on several trips in September 2013. The property is well located for my needs and I choose it as "convenience over style". The common areas are nicely kept and the surroundings are also very nice. However, the rooms are in dire needs of refurbishing. Paint touch-up everywhere, dirty carpets, the windows are screwed shut and the air conditioners smell because the filters are very dirty. All rooms I stayed in always had a musty odor and one time I had to request a different room because it was just too bad. If the windows would open the room could be at least aired out. Another issue are the key cards. Several times they stopped working and I needed to get a new one and each time the clerk told me that it was my mistake for putting the key to close to magnetic objects (really! I am traveling for work every week and never had stayed at a property with such problems).
Renovate the property and educated the staff on customer service and this will be an excellent property. As it is today I can't recommend it.
September 30, 2013
Rated 5.0 out of 5.0 by Amazing2 Great Stay
Comfortable bed; Great view; Great service (shuttle); Registration (check in) great, courteous & friendly.
September 26, 2013
Rated 3.0 out of 5.0 by godiva63 bed was comfortable and good service
There were multiple problems with the room. The tv did not work. The telephone also did not work and the safe was broken. I was told there were no spares safes until I pointed out that an empty room would have one. The attention to those details was very poor.
September 25, 2013
Rated 3.0 out of 5.0 by GSOFLOCAE Conference Attendee
The tile around the tub was discolored and out dated. It gave the appearance of not being clean. The iron and coffee pot were in shambles.
September 23, 2013
Rated 4.0 out of 5.0 by Auburn54 Above average business accomodations
Friendly helpful staff. Clean rooms. Reliable wake up calls. Solid breakfast buffet ($16). Self park basement available. One drawback; limited cable, especially...... NO NFL Network, for Thursday night football, in the room or anywhere in the hotel. They do offer a shuttle service to local establishments, but it stops running at 11 and game goes til 11:30-12:00 EST.
September 23, 2013
Rated 2.0 out of 5.0 by Btrav249 Not for business travelers
Stayed at hotel fir 10 days. My bad experience began when I checked in and the room requested was not available (staff was not helpful). Followed by a broken room safe, which was not fixed the whole time I was there. The internet is very slow and no options or support was provided when I called front desk. I have tried the restaurant (Bistro) few times and I gave up on the chef.... Spent all my meals at other restaurants in the area. Overall, the staff was friendly but definitely not helpful! Would never go back and have removed the name of hotel off of our company's preferred hotels.
September 22, 2013
Rated 2.0 out of 5.0 by JohnP4 Property needs an update
The hotel personnel are professional and helpful. The property rooms need a renovation. I have stayed at this property on other occasions and I will no longer be staying here in the future. The rooms I have stayed in the past all could have used a renovation including paint, carpet and bathroom maintenance.
The room from my last visit had a musty smell that was very strong. I made the reservation one week ahead of my arrival for a king now smoking. When I checked in, the clerk assigned my room upon arrival only to find no available king rooms. The restaurants on the lower level provided poor service, the wrong breakfast order and were inattentive. Would not recommend this property for business travel.
September 21, 2013
Rated 1.0 out of 5.0 by Beachfeet01 Never Have A Wedding At This Hotel!!
From the moment we got out of our car it was bad!! No one at the valet to take our car and then when they finally showed up he told us he couldn't help us with our bags. Check in desk was unable to find our reservation at first because they said they work on 2 systems. Our room was upgraded since we had to wait 30 minutes for them to figure it out! When we go to the room I was very disappointed because the walls and bathroom were a mess! No towels in the bathroom. Called and asked and they never arrived so we called again and still no towels. Let to go to rehearsal and dinner and when we came back still NO towels!!!! Called a 3rd time and got the towels at !2:30 in the morning!! Then next morning they came to clean the room at 9AM-way too early!!! They made the beds and again left NO towels!!!! The room/bathroom has horrible lighting and bathroom stayed steamy for forever so made it hard to get ready for the wedding!! The beds are the worst!!! Sunk-in in the middle and very uncomfortable!! Stains on the bed spread!!! The staff was not nice about helping with any of the issues!!! We were there for my sisters wedding and they do not know what they are doing!!! She was very disappointed!! Over all experience for us and other family members was not good!!! Would love my money back!!!!
September 19, 2013
Rated 2.0 out of 5.0 by SanDiegoBizTrvlr Needs Major Renovations
I have stayed at this hotel every year for the last 5 years, and have watched the quality go down each time. The rooms are in need for major renovations, and the service has gone down drastically. Most of the time, there are 1 to 2 elevators down due to mechanical failure, and it can take 10 to 15 minutes to get from a mid-level floor to the lobby. I was on the 6th floor, and ended up taking the stairs most of the time. I was never recognized as a platinum member, which as a prior IHG employee, I know is a no no. This was my last stay at this property - there are other great hotels in the area.
September 19, 2013
Rated 5.0 out of 5.0 by dd1111 Great Experiance
Thanks so much had a super stay cant wait until my next visit to Atlanta!
September 14, 2013
Rated 3.0 out of 5.0 by IrieBean Rough Start
After a long day of travel, I found my first room was dirty (chips on the bedroom floor, some kind of gunk on the desk, and hair in the bathroom). I called the front desk to see if someone could meet me at a new room. No answer.
I packed up all my stuff and went down to the front desk where I had to wait in line again. I got the keys to the new room and the gentleman at the front desk was nice and gave me vouchers for breakfast. But, my second room was dingy and did not look clean. (Although at least there weren't snacks and hairs left in the room.) I contacted the hotel via Facebook and thought I'd be contacted during my stay by the GM. But, I never heard anything. For the money, I expected a LOT more. I'd like to receive IHG points or something for the trouble I had upon check in.
In the hotel's defense, they were hosting 400 people who had all arrived that day.
September 14, 2013
Rated 2.0 out of 5.0 by KTee Missed Opportunity
I was at the hotel for my fifth return visit to Southern Comfort. As always, 99% of the hotel staff was friendly and welcoming and did their utmost to make my experience positive. There were, however, two pretty large "misses" that you should know: 1) the elevators: one was out of service for my entire stay; two broke down from heavy use. At one time I waited 20 minutes for an elevator! Ownership HAS to renovate the elevators. Throwing 100% of the load on 50% of the equipment is asking for trouble. And, 2) bar service. The CP sold 50% of the bar service it could have sold, had it been properly staffed. Having a single bartender on duty...and a slow bartender at that...is another management "miss." The bar was so intolerable Wednesday and Thursday that people simply left to go somewhere else.
I want the CP to prosper and be successful. I look forward to returning next year to a hotel with four working elevators and a rational, well-thought-out bar service!
September 14, 2013
Rated 5.0 out of 5.0 Excellent Service
My spouse and I were just recently at your hotel for a convention. We were there a full week. The lobby of this hotel is So Beautiful!! The back of the hotel-outside is very beautiful as well!! The room was large, clean and the housekeeping staff came everyday to make the bed, restock and clean up a little--very nice! Very nice gift shop as well! The hotel does need some updating. The elevators were very slow and the hotel pool water was Freezing! ((too cold to swim in which was disappointing) The sun deck next to the pool was ok but needs something else--perhaps umbrellas for the tables and more seating. The toilet paper roll in our room squeaked terrible when you un-rolled the paper and the shower had a high pitch whine when it was running.
However, it still is a very nice hotel. The highlight of this stay was Ana-the bartender in the hotel bar-The Mix. Ana was So professional, friendly, attentive and quick even though she was so busy!! She made our trip there fantasic and because of her, we will be back again!!! Don't lose her!! Thank you!!
September 12, 2013
Rated 4.0 out of 5.0 by DCMick Elevators
They have been broke for years! Get them fixed! There was a huge crowd and we were always waiting! Two of the 4 were always out of service
September 11, 2013
Rated 3.0 out of 5.0 by David956 Good Management Service; Staff service not so much
Upon check-in I was put in a regular room after I had reserved a Corner King room. I insisted that my reservation was for a King Corner room, but the front desk staff just didn't seem to care to hear my explanation and concerns that I was being charged for a King Corner room and that was not what I was assigned. I had to go to your business center and print out my reservation confirmation email and take it back to the front desk before I got any satisfaction. The front desk clerk called a manager out to help me and the manager promptly resolved the situation. The hotel room was nice and clean, but certain things around the room are starting to show signs of age and wear. The food menu served at the Mix Bar was very tasty. The elevator situation was frustrating at times. Areas of the hotel were very uncomfortably warm, mainly the room floor corridors.
September 11, 2013
Rated 5.0 out of 5.0 by Ginase775 Well geared up for conferences
Check in was assured and timely. I resided on the 15th floor and noted the magnifying make up mirror with pleasure. The room was simply but well designed with a very responsive cleaning staff.
The lounge had a full service breakfast and evening pre cocktail snacks with free wine.
Out of hours access for sodas and chips.
The key pass did not always work.
Also of concern were the elevator wait times, due mainly to 25% of them being out of order for many of the 5 nights that I was there.
Banqueting was well prepared and above 'rubber chicken' standard.
Bars were well run with very observant and hard working staff, especially Anna and Hugo.
We all had an excellent time and were consistently and discretely served by all those staff whose jobs put them front and center with our fellow conferees.
The managers were noticeably prominent by the bus boy stand and attentive to requests.
September 11, 2013
Rated 2.0 out of 5.0 by Davina Several issues with maintanance
Several days two or more elevators were inoperative. The entire stay the hot water in our room at the shower was barely warm at best. Pool was at a very chill 64 degrees. Last day of stay, maid service ...even when asked to and followed up by a phone call to the front desk, did not provide washcloths and hand towels that were taken from the room during cleaning, but not replaced. On the plus side, the staff I found extremely friendly and receptive to our group and what we were representing. Overall though, I found the rate charged for the room was a bit extravagant for the condition of the hotel.
September 11, 2013
Rated 4.0 out of 5.0 Comfortable room could use some bonuses
We had a great stay. The staff is always pleasing and helpful. The rooms are comfortable and clean. The showers have great temp and pressure. The rooms could use a mini fridge and microwave. The elevators could be updated and have a nice music. Also the heat was out of the pool so it was unbearable to swim. We always enjoy the court yard, trails, and the gym. It is a relaxing and enjoyable place to stay.
September 11, 2013
Rated 2.0 out of 5.0 by BBick Not what it used to be
I have been to this hotel for extended stays a few times over the last 8 years. While the grounds and the lobby area have always been top notch, the rest of the hotel has seen better days. The elevators were rarely all working at the same time, resulting in 8+ minutes of wait time (no exaggeration) to catch the elevator.
Many of the plugs in my room did not work, and the bathroom lighting (florescent bulbs) were dying off but when I FINALLY got someone to come to replace them, they instead told me that that was how they were supposed to be (no, those were dying bulbs that needed replaced - and/or the ballast needed replacing).
They no longer allow the windows to be opened, so the rooms are all beginning to have a mildew smell to them (this hotel was NOT designed to be sealed up, so the ventilation system is inadequate for removing the moisture from the air).
September 10, 2013
Rated 1.0 out of 5.0 by EricaAnn Deplorable!
I stayed at this property last week while attending a conference and this had to be one of the worst hotel stays I have every had. Just to name a few problems I experienced.
-Broken pool heaters
-Broken ice machines
-Broken vending machines
-Terrible service in the on site restaurant
There are many very nice hotels in Atlanta and this is not one of them. When I approached the evening manager about some of the above mentioned issues, his response was "Thank you for bring this to our attention" was the only thing he said and then walked away from me.
I would highly advise you to find a different hotel when visiting Atlanta. This property is a disgrace to the entire IHG hotel group.
September 10, 2013
Rated 4.0 out of 5.0 by grammy4 Bed extremely comfortable and staff very accomodating.
Suggestion, another lounge type chair could be used in the room.
The refrigerator we requested, did not get real cold, need to check that out.
Service in the Bistro was very slow and the food was not piping hot....though I realize there was an over flow of guests.
September 5, 2013
Rated 3.0 out of 5.0 by hamallycat Wouldn't be my first choice.
The air condition in the room never turns off. The fan on the unit keeps running. I had to turn the AC up in the 70s so it wouldn't be so cold in the room. The beds was comfortable. There isn't a vent in the bathroom so after hot water runs in the shower I couldn't use the mirrors until the steam get out of the bathroom. I thought for the price I would receive more for mt money. I was highly disappointed.
September 4, 2013
Rated 1.0 out of 5.0 by locakat Worst hotel stay ever!
My towels had hairs in them, it took an hour to get new towels. My room had a roach and when I told the manager he asked me what I wanted him to do! The hotel staff was very rude. I will never stay here again!
September 3, 2013
Rated 1.0 out of 5.0 by ADianne10 The Roach Motel
Bugs, bugs, bugs everywhere! Coffe shop Danish display full of gnats! Staff pleasant, but simple-minded. I requested silverware and was brought a napkin and knife. It took two more trips to get a fork and spoon. Staff that brought the spoon was holding the end that goes in your mouth in his hand and handed it to me handle first. Yucky place with a pest control problem!
September 1, 2013
Rated 1.0 out of 5.0 by Poor2013 Very poor customer service!
I asked for a wake up call every day for five days and never got one. I thought it might have been a phone issue and asked for a new phone but ever got one. The front desk and cleaning staff were rude and acted like we were bothering them when we asked for assistance. The house cleaning staff do not knock before entering and to top it off my friend staying in another room came back to her room to find a giant tub of used shower gell left in her shower that was not hers. Gross!
The rooms are musty and dusty, my allergies went in full drive staying in this room. It is also supposed to be smoke free on the grounds but there were people smoking everywhere.
I had to stay here for a conference, otherwise I do not recommend this hotel for a leisurely vacation.
September 1, 2013
Rated 3.0 out of 5.0 by Sue8954 Beautiful hotel
Enjoyed the hotel, the lobby and lobby personal.
My room was never cleaned. Left at 10 am came back at 8, no clean towels, bed unmade, etc. You get the pictures. They did send up clean towels after calling
August 29, 2013
Rated 1.0 out of 5.0 by Ladynitro Only perks are the beautiful grounds
Will not return. Check in bascially asked for my card then gave me the key. No welcome. No info on the restaurants, parking, elevators or anything. And there was not even a line... they just dont seem to want to be bothered. I did not know my breakfast was included until I asked the next day. The eggs tasted and smelled like fish. Another guest made a comment and they changed them. Parking in the garage is horrible. The spaces are so tight that you can expect to get your door dinged. They will charge you $25 for a fridge and $25 for a micro per night in your room. I honestly have never heard of this and will stay elswhere before adding $50 per night to my room for something that equall priced hotels already provide. Housekeeping is not great. They did not empty my ice bucket so I returned to a bucket of water. The bathroom counter tops were sticky. Room was dusty. I had to wipe down the room service menu to see it. Room service person who took my order was cranky. I actually asked him if he was okay as his tone was so bad. I was charged wrong on my final bill which was fixed. At no point was I asked about my stay. The only good thing about this hotel was the proximity to food and shopping as well as the walking trails.
August 27, 2013
Rated 5.0 out of 5.0 by Atlanta2013 Great Service
Everyone on the staff is there to help your stay be comfortable and relaxing. Customer service was 5 star
August 26, 2013