Rated 4.5 out of 5 by 446
Rated 4.0 out of 5.0 It was a busy weekend. One must make concessions.
Despite an absolutely ravishing very recent stay at this same property with my partner, this time I had mixed feelings about my visit with my Mother and elderly Grandmother, though I do admit it was only for little details, but one chooses to pay luxury over average because of the details.
My secretary had already advised that I was traveling with an elderly person and that we would be arriving at around 1pm-1.30pm, which though a bit early, is reasonable considering that my status grants me early check-in if advised.
However, when we got to the hotel, the room was not ready. Seemingly, a Royal Ambassador was exerting (in all his right) his late check-out (which I did too on this stay).
I gather the hotel was busy because of the Marathon (and probably a convention), but I'm surprised a different room could not be assigned that was ready.
As a hospitality consultant, I'm rather conciliatory, and since we were hungry anyway, we decided to make use of the delicious food offer at Miel. That restaurant always manages to make me happy.
After lunch, probably around 3pm, I inquired about the availability of the room and it was still not ready, so, since I had booked a Club room, I requested to be granted access to the Club Lounge while we waited. I was immediately informed that it carried a $60 fee per person (not by my front desk agent, who was a delightful trainee, but by her colleague in the next counter, who hadn't bothered to have a look at my reservation before informing me of the price).
Fortunately, before I had time to answer (at this point I was a bit bothered that my Grandmother was not experiencing the level of service I was paying for; I care less about me than I do about her) the adorable trainee went inside a side office, asked one of the managers to come out, and probably just out of sheer luck, refreshed the system and saw that my room had become available and clean, so we were checked-in.
My impression of the room is untarnished by this incident. It was as spectacular as the last one I had stayed in and it was taken care of and cleaned with persnickety detail. My Grandmother was pleased.
However, after the Club Lounge conversation, my Grandmother refused to let me take her there on the grounds that she didn't want any issue for just one day.
A rollaway bed was requested for me, but it wasn't brought up. We were out for most of the day and only realized after we came back, exhausted, at night. By then we were in no shape or mood to wait for one so we collapsed wherever.
There were two other very things that really I cannot blame the hotel for and which happen everywhere, so going into detail about them is moot; but it is something worth mentioning that even things that are not the hotel's responsibility, add negatively when other unsatisfactory things have happened which do depend on the hotel.
21 April 2013
Rated 5.0 out of 5.0 by Robway Great Stay
The service at the hotel is outstanding. The rooms are well done and clean. Can't wait to stay again next year.
21 April 2013
Rated 5.0 out of 5.0 by Klassy Well worth it!!
We were very pleased with our stay here. Room is very comfortable with lots of room and cozy bed. Bathroom has excellent soaker tub and separate shower with unique open window to room from bathroom. Convenient location. Will definitely stay here again.
20 April 2013
Rated 2.0 out of 5.0 by Jackie2003 Really bad staff information
I made a reservation for my honeymoon night on line it says that the room has front water view, mini bar and jacuzzi.. water front was on the corner of the window i had to bend to the side to see the water, jacuzzi didnt have water pressure and worst i got over charged of 400 for the drinks on the mini bar and the receptionist never told i had to pay for anythign else, i will NEVER go there again and totally NOT RECOMMEND
12 April 2013
Rated 5.0 out of 5.0 by BHP3 Great Hotel
I have stayed at the Boston location on few occasions, my stay is always excellent and I look forward to future visits.
10 April 2013
Rated 5.0 out of 5.0 by Andrew1986 Beautiful building and decor
I booked a stay at this property for my Mother's 65th Birthday. It was great! I got a good deal on the room, as our check-in date happened to be on Easter. From the lobby, to the room, the InterContinental Boston has spared no expense on creating a beautifully decorated atmosphere. I was impressed by the Front Desk Agent who recognized me as a returning guest, and welcomed me back. The property is great, but there is not much in the immediate surrounding area of the hotel. Boston is a fairly small city, so it is easy to walk to nearby activities. Overall a wonderful stay!!!
09 April 2013
Rated 5.0 out of 5.0 by Ganymed Very comfortable accomodation and competent, friendly staff
My wife and I were specifically pleased by
a) the quality/size/equipment of our room (King w/waterview),
b) the quality of the breakfast items
c) the valet parking service.
07 April 2013
Rated 4.0 out of 5.0 by Antho116 Good experience
My stay at Boston Intercontinental was a wonderful experience. Spacious room with a nice view on Atlantic avenue, huge bathroom with both tub and shower and also the staff was very welcoming.
I strongly recommend stay at this hotel which is close to South Station for people coming by train or using the transit system.
05 April 2013
Rated 5.0 out of 5.0 by shaids centrally located and lovely rooms
My husband and I stayed here on the Easter week end. Check in was great, Valery was very pleasant and helpful. We were allocated a beautiful river view room. She recommended lovely restuarants outside the hotel as we did not want to eat in.
Room service menu was expensive and limited hebce the opting to eat out even though we landed late in the evening. Hotel is a 5 minute walk from the Bus and subway station (south Station) and we found it very convenient that there was a free bus service from the airport to South Station *(silver line) every 15 mins
Rooms were very clean and bathrooms spacious and well maintained. A bit pricey but we loved it.
Would stay here again as all shops and tourist areas were well within walking distance
04 April 2013
Rated 5.0 out of 5.0 by Meg39 Fantastic View
We actually live in Boston, but wanted a romantic getaway from the kids. The hotel is fabulous, the staff terrific, the rooms luxurious, and the entire experience was excellent. The view of the channel was terrific and very unique. Cheers to a great memory! We will definitely come again!
04 April 2013
Rated 5.0 out of 5.0 by Greygirl67 Great service, exceeds expectations!
A mom/daughter getaway turned into a memorable time with the help of lovely staff who went out of their way to make us feel special. The room views were terrific and at every post we found friendly,professional staff. Will definitely return.
03 April 2013
Rated 5.0 out of 5.0 by RachUk Excellent
We booked a room on the club floor as we have two small children and this proved invaluable during our stay. The club breakfast was more than adequate and the view Boston fire station provided great entertainment. Everyone in the lounge was very friendly and it was great to have somewhere to go to relax after walking around the city. Also had drinks and snacks all day which was great. The room itself was large large and well equipped although the bed was a little small. However the blackout linings on the curtains meant we slept til 8am! Wonderful!
The hotel is in great location right by the tea party museum and an easy walk to the aquarium.
We also used the pool and gym which were really great too.
02 April 2013
Rated 3.0 out of 5.0 by EastonFamily Weekend Getaway was Okay
First all of the positive: I brought my 11 year old daughter and 15 year old son to the hotel as part of a getaway weekend. The location is fantastic. The club level was very very good. We enjoyed the afternoon snack and breakfast in the morning. The staff was very courteous and professional. The room was clean and very nice (on the 12th floor). Room service dinner was excellent. Now the little things that made it less than great. The front desk seemed to forget that they had our bags, and we had to remind them to send them up to the room, even though they said they would be right up (it took about an hour). The TV did not work when we first got into the room. I saw that the plug area was pretty broken up. I was able to get the TV to work with some effort. The cable and channel selection did not really work either. With a little more work, I was able to get the TV fully working. I could have called down for them to fix it, but I figured I'd take a stab at it just to get it done. When my daughter went to take a bath, she couldn't get the water hot, so that was a bummer too. The bathroom had only a half roll of toilet paper in it as well. All in all it was a nice trip, but too many little things that should have been correct, as a baseline were not, for the price. That's why I gave a 3 rating.
01 April 2013
Rated 5.0 out of 5.0 by DJB40 Beautiful Room
We had a very enjoyable stay. I went to Boston to meet my grandson that was attending the Pax Convention. He lives in Toronto and I hadn't seen him in 5 years. My friend and I were looking on line for hotels that were close. We found your hotel. We had a very relaxing 24 hours. Thanks......DJB
28 March 2013
Rated 5.0 out of 5.0 by itsthesheppy Ample Room and Comfort
Everything about the stay was exactly what was expected. Everything was clean and fresh, the facilities excellent and polished, the room comfortable and quiet, the staff courteous and professional. Can't think of anything more I would recommend.
28 March 2013
Rated 5.0 out of 5.0 by IvyMike One of the best in Boston
The Intercontinental has become my favorite Boston hotel. I’ve been traveling to Boston about twice a month now for the past 4 years.
I’ve stayed at nearly every hotel in Boston and have always come back to the Intercontinental. The rooms are great, but by far the best feature is the bathroom and the glass enclosed shower.
Since seeing these I’ve wanted one in my own home. The front desk staff is also excellent and I feel well taken care of. If you travel to Boston with any regularity, go for the Ambassador membership – well worth it.
27 March 2013
Rated 5.0 out of 5.0 by Chris2021 Hands DOwn Best Staff
As a Royal Ambassador I was slightly disspointed to not find a Ambassador check-in in the lobby, however Evan at the front desk was delightful and made the experience smooth and relaxed. Our room was perfectly ready for our arrival and any pre requisites had been taken care of. We felt very welcomed and look forward to our next visit.
25 March 2013
Rated 5.0 out of 5.0 by KEC1949 Excellent Stay
The Intercontinental Boston is a beautiful property with wonderful rooms. I was delighted with my stay from the room, to room service to restuarants!
22 March 2013
Rated 1.0 out of 5.0 by Dochowie Disappointing
I ususally stay at another Boston hotel however due to a conference I had to move down the street to this hotel. Looks are deceiving i have to say. It is a nice place however the ambiance was not enough to cover the issues. 1st, $14.95 for wireless internet service. Not sure what it provided that rated that charge. Breakfast for 2, $84.00 + gratuity for french toast, coffee, juice and milk. Nothing special there but we didn't want to chance maxing out a CC eating dinner there. The beds, hard as a rock and no combination of pillows resulted in any level of comfort. My friend noted the same and vowed never to stay there. Room location, well the Fire department is directly across the street. I counted 8 times during the evening when the fire alarms went off and the trucks headed out. So between the hard mattress, uncomfortable pillows and the fire engines, not much sleep. Bar service was good. Bartenders were attentive and courteous. Same cannot be said for the waitresses. Had to get our own drinks after waiting for 5-10 minutes in a sparsely crowded seating area. Then they act as if your bothering them.
On the positive side, the front desk staff was friendly and courteous. location is good (except for the fire engines) and convenient to public transportation and local attractions.
Overall poor value, i'll stick with my usual hotel or change my dates.
20 March 2013
Rated 3.0 out of 5.0 by kmckm Disappointed
This hotel has a great reputation so i was surprised when I had to switch my room because the first room had a torn lamp shade, a dirty/dark stained arm chair and dirty curtains, also curtains do not close tightly so there is always a light shining in from the outside and if you happen to be on the street side (which I was) you are right across from one of the Boston Fire Stations so you hear the traffic and siren (not the hotels fault but just added to the fustration.) And my mattress was a little lumpy...which equals lower back pain. I am sure the other side (water view) are much nicer rooms (and better quality mattresses) but in my opinion they should all be clean and updated with new (non-stained) furniture, mattresses and curtains, regardless if you have the nice waterview room or not. The second room they gave me (one floor up) was an average hotel room for this type of hotel (upscale $$$) and it appeared to be clean. The staff are great, no complaints there.
Also, the parking (may be only contracted through the hotel) but when a guess arrives at 3:00 am they have to pay 2/3 of the day before's $40 fee. For example if you come in at 3:00 am on sunday morning you pay for 2/3 of Saturday, and Sunday! Which is wrong.
The reason I would recommend this property is because I do not believe all the rooms are unkept and... it is a great location and a good bar/lounge. (Room service menu is limited compared to other Boston hotels in their calibre). The bakery around the corner is a great place for a coffee and croissant too.
20 March 2013
Rated 5.0 out of 5.0 by cigoutlet MOTHER @ DAUGHTER GETAWAY
WE LOVE THIS HOTEL MY DAUGHTER AND I VISITED BOSTON AND THIS HOTEL WAS JUST PERFECT FOR ALL THE SITES WE VISITED
09 March 2013
Rated 5.0 out of 5.0 by Rayme Great Place
Ok so this Hotel is one of the best I have ever stayed at.
Good location and fantastic services.
I highly recommend.
09 March 2013
Rated 5.0 out of 5.0 by InsuranceGuy Beautiful Hotel
This is a beautiful hotel right on the water , near Quincy market and the North End. We loved our stay. The only drawback is the $14.99 per day charge for wifi. It always amazes me that the more expensive the hotel, the more the charge for wifi. I stayed at a lower cost chain hotel last month. It had free wifi and breakfast was included in the room charge which was about 1/2 of The Intercontinental's room charge. I guess The Intercontinental has to pay its rent somehow!
08 March 2013
Rated 5.0 out of 5.0 by Joystick Felt Very Welcome
Lovely, clean and comfortable room; Concierge staff quite excellent and cordial (Mark?); ditto Bell staff. Front Desk escorted me on a brief tour, as this was my first visit to this property.
06 March 2013
Rated 5.0 out of 5.0 by spontaneousmiss Great Rate for a Great Room
I decided to reserve a room at the last minute for a Valentine's getaway with my fiance. Not only was it easy to browse available rooms/packages, our rate was fantastic and we got a beautiful room overlooking the harbor and the Tea Party ships. The staff were extremely pleasant, and that's saying a lot considering we came in contact with front desk staff, housekeeping staff, room service staff, restaurant staff, and gift shop staff. I would definitely visit the Boston location again. Just as a side note, I was a little initmidated going to a hotel like this having only been to cheap hotels/motels for family vacations and such. After the first two minutes of being in the lobby, I realized that there was a variety of guests and the staff was pleasant and understanding with everyone. It was a great experience overall!
01 March 2013
Rated 5.0 out of 5.0 by Chris2021 Excellent room
Had an Executive suite had a blast as a Royal Ambassador great experience will come back many times in the future.
28 February 2013
Rated 5.0 out of 5.0 by KamI Great room
Great value for the room I got! Excellent experience. Will definitely go back.
25 February 2013
Rated 5.0 out of 5.0 by Alexia13 An unforgettable experience
Staff is extremely friendly and the hotel and rooms are spectacular. Highly recommend this hotel.
22 February 2013
Rated 5.0 out of 5.0 by aboccan Great Intercontinental
I always enjoy staying at this intercontinental hotel - great experience and location and the staff is OUTSTANDING!
16 February 2013
Rated 5.0 out of 5.0 by AFox3 The Great Boston Blizzard of 2013
Being stuck in a snowstorm is one thing but being at this hotel while snow is coming down at 2-3" a minute was as memorable as I can think in a long time.
The staff was also held captive and had to work double and triple shifts while the roads and highways were closed by the Govenor of Massachusetts.
Many of the staff as tired as they were worked dilegently and braved smiles on their faces as many guests seemed frustrated due to the weather conditions.
Their effort to help, accomodate and please guests went over the top and I commend management and its employess for a job well done.
The late check out on Saturday until 4 PM allowed guests to actually stay in their rooms until the driving ban was lifted on Saturday late afternoon.
Thank you for all of your help, considertaion and great service.
15 February 2013