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  • 1 888 IC HOTELS
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Rated 4.0 out of 5 by 1231 reviewers.
Rated 2.0 out of 5.0 by Customer service sadly not good. As an IHG Platinum for years, I have come to expect good things, especially from the more premium brands. I stayed here for work and was welcomed with unusually long check in. 1 person behind the counter and 1 person that just returned from a break. She asked if I had been waiting long. She must have known...cameras in the office maybe. I expressed I had...she apologized. I had purchased a package that included breakfast. I asked her if I needed vouchers. She said I was good because I was "in the system". Each moring the continental breakfast staff was truly annoyed by the fact we did not have vouchers. They had to call down to the front desk to confirm. People were behind us during this ineffecient process. On top of this, when we received our bill, breakfast was charged each of the 5 days at $72 a day. I had to call down to get this corrected. They promised to bring up a new bill. This never happened. My last morning, I skipped my free breakfast because I did not want to hassle to explain this away yet again. Upon check out, the lady asked about my stay. I told her that customer service was not a very good. She shyed away from this, but did apologize. She had to take the breakfast charges off my bill. Okay, so there are positives. Great location. Comfy bed. Nice amenities. But the lack of sincere effort on the staff this week sullied my experience. For $2000, there is much competition on the magnificent mile area. I recommend spending your money elsewhere. This property must have enough. Sadly disappointed. -aaron 27 March 2015
Rated 5.0 out of 5.0 by Wonderful Stay I would recommend this hotel for anyone that want to experience being treated with the up most respect. Also this hotel location is outstanding to experience downtown Chicago. 26 March 2015
Rated 4.0 out of 5.0 by Overall good hotel we had a quite good stay. my favourite was the indoor swimming pool even though i have not used it, but the facilites is just fantastic 26 March 2015
Rated 5.0 out of 5.0 by newly renovated rooms We have always been treated well at the Inter Con. Good service and comfortable rooms. On this visit we were pleased with our newly renovated room. Very nice room with a great view. The only thing I would suggest would be to have a small table in the room. Our corner room was spacious enough to allow for one. I always enjoy using the fitness facilities 25 March 2015
Rated 5.0 out of 5.0 by Solid performance Nice room, friendly staff, good location. Room with all required amenities. Unfortunately they charge $12/day to use the fitness facility. Seems like a lot of money to walk on a treadmill for one hour... 25 March 2015
Rated 5.0 out of 5.0 by Chicago Mag Mile Attentive Staff, beautiful appointed guest room and bath, and wonderful amenities 25 March 2015
Rated 5.0 out of 5.0 by Great Late Night Amenities My wife got us tickets to a concert and instead of driving back to burbs, I decided to book a night at the InterContinental and it turned out to be a great choice. After the concert, we ate and had drinks at Michael Jordan's Steak House. The bartenders gave great recommendations and made an AWESOME Manhattan! We got to enjoy Michigan Ave the next day with no rush to check out. It was a well needed getaway and we can't wait to do it again!!! 25 March 2015
Rated 5.0 out of 5.0 by A great stay! When we arrived in Chicago, Thanksgiving was only a few days away, so the hotel was heaving and the Festival of Lights parade was just about to start right outside the hotel on the Magnificent Mile - amazing and we couldn't believe our luck! Despite the hotel being busy, our check in was smooth and easy. I used my IHG rewards membership to link into the free WiFi and to get access to the Fitness suite - not that we used it, but still a nice perk. We were on the 23rd floor and unfortunately, due to a burst pipe on the 26th a few days earlier, we had loud humidifiers up and down our floor for the duration of our stay. I would say this was the only disappointment because although we weren't in our room that much, going to sleep to the loud hum of humidifiers at night wasn't much fun. Aside from that though, an excellently located hotel with great staff and helpful Concierge and I would definitely stay here again. 25 March 2015
  • 2015-03-29T11:45:59.975-05:00
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InterContinental Chicago Magnificent Mile

  • 505 North Michigan Ave
  • Chicago , IL , 60611
  • United States
  • Front Desk +1-312-9444100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Afrikaans, Arabic, German, Greek, English, Spanish, French, Hindi, Croatian, Indonesian, Italian, Japanese, Dutch , Punjabi, Polish, Slovene, Serbian, Tagalog, Chinese

Pet Policy

Pets are only allowed in the Grand Tower. There is a 100USD fee, 50USD which is refundable. Dogs and cats without size restriction. Pets must be kenneled when guests are out of the room.
Pet Deposit $100.00 per stay
  • Local Time

    1:34 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 34 Room(s) with Accessibility Standards
    • Parking
    • Special Needs