Rated 4.0 out of 5 by 1192
Rated 5.0 out of 5.0 by AS2015 Winter Trip 2015
Great stay in Chicago this winter. Been coming to hotel over 10 years consistently and always a great stay. Recent upgrades to room very nice. Room and staff very nice with great views. Room very quiet. Super location.
03 March 2015
Rated 2.0 out of 5.0 by CoryNLeah Chicago Anniversary 2015
Feb 16, 2015: Overall decent, however, we had a noisy HVAC heating unit, flat pillows, and smelly towels.
Do suggest that hotel addresses HVAC issue, removing flat pillows and replacing with fluffy pillows, and PLEASE put some laundry booster when washing towels; tend to stink.
For a luxury hotel, one would think that the giant pool area would have a Jacuzzi. But to our surprise, there wasn't. The pool area was beautiful and don't quite understand why you wouldn't have a hot tub for couples.
02 March 2015
Rated 5.0 out of 5.0 by amurph003 Great Place to Stay In Chicago
This facility is Magnificent which is fitting for its location on the Magnificent Mile in Chicago. A resort like feel in the lobby and the rooms and the staff are very attentive. Highly recommend anytime you are in Chicago!
02 March 2015
Rated 4.0 out of 5.0 by DV13 Always Nice
I really like this hotel and stay a couple times a year. Very good location for shopping and dining. Book a room in the old part and make sure you look at the pool, even if you don't swim.
Raquel at the Ambassador desk was a great representative for the Company (sold me another year of Ambassador!) and made us feel welcome.
The brunch is always nice (but not cheap) and parking in Chicago is expensive ($65 / night)
Never had a bad stay here.
01 March 2015
Rated 1.0 out of 5.0 by disappointedinmilwaukee Poor check in procedures
Extremely disappointed with the check in procedures. We arrived at noon and were hoping to get in at that time. They said we wouldn't be able to check in until the guaranteed time of 3:00. Unfortunately we were not able to check in until after 4:30 and only because we complained. We had actually spoke with the front desk several times hoping they had our room ready and indicated we could take anything available in the nicer tower. The front desk was absolutely unapologetic about the fact that it was past the guaranteed check in time. A huge disappointment! The staff made it that much worse because they just didn't seem to care because apparently this happens all the time. If you are only there for a day and would like to utilize the full day, do NOT book a room here. It literally ruined my 50th birthday which I was so hoping would be special. Additionally, I booked this online and every request I made was not honored.
27 February 2015
Rated 3.0 out of 5.0 by Boston visits Intercontinental stay
Room was too small
Would have complained but just had surgery and wasn't up to trecking back to lobby
Searched for a sewing kit, lost a button, it should have been in the bathroom, visible. Found on last day while packing, in a drawer
Must you display water, candy, nuts etc. ... And charge if the item is removed for more than a minute? How childish. Are we two years old? Nickeled and dimed
Basic, small, overpriced for winter room
Only great thing was location
26 February 2015
Rated 5.0 out of 5.0 by dozoel excelente
un gran hotel en una ubicacion in memorable. el personal es estupendo y la carne del restaurante de Jordan es excepcional
25 February 2015
Rated 4.0 out of 5.0 by Iloveiasi Nice experience close to Magnificent Mile
I wish the pool was renovated and more people would come to use it. It is a piece of art!
24 February 2015