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  • 1 888 IC HOTELS
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Rated 4.0 out of 5 by 1237 reviewers.
Rated 5.0 out of 5.0 by Fantastic hotel and staff My wife and I stayed downtown for the night at the intecontinental. I must say we were surprised at how nice the hotel room was for what we paid. The room was clean and spacious with some nice added features. We would have loved to stay longer. We definitely will choose intercontinental again when we stay in Chicago. MJ's restaurant is in the hotel as well, recommend the 23 layer chocolate cake. 31 March 2015
Rated 5.0 out of 5.0 by Superb service and wonderful This is our favorite hotel in Chicago, largely due to the exemplary service. Also, there have been recent decorating updates to the hotel which are particularly well done. We are longtime Platinum Ambassador members and this is one of the hotels in IHG group that we keep coming back to because we feel like honored guests! 31 March 2015
Rated 5.0 out of 5.0 by Great location and VERY attentive service I chose this hotel because of the location on the Magnificent Mile. It is a couple of blocks from the Chicago River and everything one would need (restaurants, grocery, high-end and retail shops)is within a few blocks. The staff seems to thrive on customer service; [they] are incredibly attentive, friendly and eager to help. My stay would have been better if the property had a restaurant for breakfast instead of a national coffee chain, and the "dorm" refrigerator had a very, very, very small "personal space" - a little thing that makes a difference if there is an extended stay. 30 March 2015
Rated 5.0 out of 5.0 by Happy Guest Would recommend this hotel. Location is great, hotel is clean, staff is great, and rooms are excellent. 30 March 2015
Rated 2.0 out of 5.0 by Customer service sadly not good. As an IHG Platinum for years, I have come to expect good things, especially from the more premium brands. I stayed here for work and was welcomed with unusually long check in. 1 person behind the counter and 1 person that just returned from a break. She asked if I had been waiting long. She must have known...cameras in the office maybe. I expressed I had...she apologized. I had purchased a package that included breakfast. I asked her if I needed vouchers. She said I was good because I was "in the system". Each moring the continental breakfast staff was truly annoyed by the fact we did not have vouchers. They had to call down to the front desk to confirm. People were behind us during this ineffecient process. On top of this, when we received our bill, breakfast was charged each of the 5 days at $72 a day. I had to call down to get this corrected. They promised to bring up a new bill. This never happened. My last morning, I skipped my free breakfast because I did not want to hassle to explain this away yet again. Upon check out, the lady asked about my stay. I told her that customer service was not a very good. She shyed away from this, but did apologize. She had to take the breakfast charges off my bill. Okay, so there are positives. Great location. Comfy bed. Nice amenities. But the lack of sincere effort on the staff this week sullied my experience. For $2000, there is much competition on the magnificent mile area. I recommend spending your money elsewhere. This property must have enough. Sadly disappointed. -aaron 27 March 2015
Rated 5.0 out of 5.0 by Wonderful Stay I would recommend this hotel for anyone that want to experience being treated with the up most respect. Also this hotel location is outstanding to experience downtown Chicago. 26 March 2015
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InterContinental Chicago Magnificent Mile

  • 505 North Michigan Ave
  • Chicago , IL , 60611
  • United States
  • Front Desk +1-312-9444100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Afrikaans, Arabic, German, Greek, English, Spanish, French, Hindi, Croatian, Indonesian, Italian, Japanese, Dutch , Punjabi, Polish, Slovene, Serbian, Tagalog, Chinese

Pet Policy

Pets are only allowed in the Grand Tower. There is a 100USD fee, 50USD which is refundable. Dogs and cats without size restriction. Pets must be kenneled when guests are out of the room.
Pet Deposit $100.00 per stay
  • Local Time

    11:41 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 34 Room(s) with Accessibility Standards
    • Parking
    • Special Needs