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Chicago Magnificent Mile

Rated 3.9 out of 5 by 858 reviewers.
Rated 2.0 out of 5.0 by Ignorant Staff I verified with the night desk attendant that the breakfast was included. He said yes. I asked if I needed a voucher. No is what he stated. I verified location and time. In the am, we went to eat only to be present a bill for nearly half the cost of a room for my coffee and some things my kids ate. The only remedy that was offered was no charge for the kids. My wife and I had a breakfast we won't forget. Never again!!!!!! IHG will loose me. 28 July 2014
Rated 5.0 out of 5.0 by college visit Good location for downtown Chicago. Accessible to The Mile and resteraunts. 26 July 2014
Rated 5.0 out of 5.0 by Great Hotel with a Perfect Location Had a nice stay here for 2 nights for work. Hotel staff, pool, work out room, MJ's Steakhouse, Eno and rooms were all perfect. Plus the location of being on Michigan Ave. Can't beat it. 26 July 2014
Rated 3.0 out of 5.0 by slightly disappointed the room was 400+ a night, very tiny. toilet handle was broken, and the mirrors and counter in the bathroom are very high. would pick a different place next time arrived at 4 PM and room wasn't ready. they said they would text me when it was ready and never did 26 July 2014
Rated 5.0 out of 5.0 by Lovely hotel very comfortable room; fook ok; food provided at conference not impressive at all 25 July 2014
Rated 4.0 out of 5.0 by Great room I had an extended stay for business. Great staff, loved the room. Took advantage of the pool each morning before meetings. One of the best pools yet. One change I would like to see - there was an extremely long line at check-in. I saw this was the case at varying times throughout my stay. 24 July 2014
Rated 4.0 out of 5.0 by Great hotel A hotel in a fantastic location - on the Magnificent Mile and a short walk from Lake Michigan. The hotel staff were very accommodating. My girlfriend and I rang ahead and asked if our room would be ready at our anticipated arrival time of midday (normal check-in is at 3pm). Arrived at 11.30pm and were delighted to hear that our room was ready. Would definitely recommend! 24 July 2014
Rated 5.0 out of 5.0 by You Can Text the Hotel Staff! I have never experienced a hotel with better staff. Everyone was friendly and helpful. I did have an issue with security ignoring my pleas (three of them) to stop the room next to me from smoking, but the manager did move me to another room right away. But the best part was the ability to text for room service, my car and bellmen. I had never seen this before at a hotel, but it really came in handy. The hotel texted me that my room was attached from my phone number and that I could text them for service/help. I texted for my car on two different occasions and got an immediate response both times. I texted for a bellman and he was there within 5 minutes. I was very impressed. Stay at this hotel and sign up for the IHG rewards (you get a treat when you check in). You won't be disappointed. 23 July 2014
Rated 3.0 out of 5.0 by Overall experience Customer service was good except for the person that checked us out. Carpeting in hallway of floor 11 needs replaced. Location is great for walking distance of everything we wanted to do. 21 July 2014
Rated 2.0 out of 5.0 by Unfriendly Staff Front desk staff was not friendly and unwilling to assist. My Room and tax was placed on Corporate CC. We faxed the CC Auth to the hotel more than 3 weeks prior to arrival. I called 4 days prior to arrival to confirm that they had received it and they confirmed that they did. However, when I went to check in at the front desk, she said they didn't have it and needed my CC to pay for room. She was unwilling to assist and call her accounting dept to see where the CC Auth may be. I called my office and had them re-fax and she called to confirm that they received it and was transferred three times before anybody would help her. When I went back to front desk to try to check in I specifically went to another clerk and this gentlemen was just as unfriendly as the first person I encountered. Concierge was also not knowledgeable of immediate area. I asked where closet Jimmy Johns was. He directly me down the street and told me to make a right at the Gap. There was no Gap store in that direction. It was a "Guess" Store. I walked 10 blocks in the wrong direction. 21 July 2014
Rated 4.0 out of 5.0 by excellent location, slept well great location, comfotable beds, nice indoor pool and gym. Parking is very expensive and access to vehicle is only by valet service. we had a good stay, It's an upscaled Holiday Inn. 21 July 2014
Rated 5.0 out of 5.0 by Great, great hotel We stayed at the Intercontinental Hotel in Chicago for two nights and loved it. I couldn't imagine a nicer hotel. The hotel staff was really knowledgeable as was the concierge. As far as dining, breakfast was good but expensive, as you would expect in a five star hotel. What we didn't expect though was the wonderful bar food at Michael Jordan's restaurant. Quality food with Macdonald prices. All in all a great couple of days. 19 July 2014
Rated 5.0 out of 5.0 by Very pleasant stay Comfortable room in a hotel beautifully situated in the city center. One regret: not being able to access the top of the historic tower 17 July 2014
Rated 5.0 out of 5.0 by Oh what a night! Recently, my now-husband and I celebrated our trifecta wedding ceremony/cocktail hour/reception at the Intercontinental Hotel Chicago. It was in a word, fantastic. What we wanted seemed fairly simple to us. Finding it...not so much. Until we found the Intercontinental. From our initial meetings to our food tastings through our actual wedding day, everything was handled with the utmost class and respect for our wants. The staff couldn't have been more accomodating. Their attention to our needs (needs that we didn't even know we had!#, was amazing. The service#s) were flawless. Chris Schmidt and his staff made everything seem effortless, which of course, it was not. While we won't be getting married again, we would HIGHLY recommnend this to anyone who wants the ease and flexibility of a one stop-shopping wedding venue without losing the personal touch the Intercontinental provides. Bonus points: the location cannot be beat! 16 July 2014
Rated 1.0 out of 5.0 by They need to fix their systems to have happy customers The line was amazingly long when I checked in about 11pm. They gave me two Starbucks vouchers acknowledging that this wasn't right. The room had an amazingly loud air conditioner and horrendous smell. I was just too tired to change rooms that evening, but did so the following morning. The staff were nice about changing rooms. Seems that they had heard of the smell problem before. Moved to the 20th floor with the downside of the move being the fact that every elevator ride was a lengthy one with many stops. No express elevators to the higher floors. Had a golf outing and wanted to get my car early, but nobody answered the garage desk when I called - about 5:45am. Was late to the golf outing. When I reached the garage valets, the people couldn't have been nicer, though. When my wife showed up two days later to get a key to the room - same lengthy line. Then the person in the fitness center wanted to charge me for my "free" use of the fitness center. All in all, this hotel need help. 16 July 2014
Rated 5.0 out of 5.0 by Great hotel I have never stayed in downtown before, but can't imagine a better experience. I know all downtown hotels are expensive, but I was very glad we had the wedding party rate :) 16 July 2014
Rated 2.0 out of 5.0 by Not much for the money I understand that you're paying for the location in a place like this, but the prices were outrageous, and everything cost extra. For example, there were charges for any items *moved* in the refrigerator, $10 for a bottle of water, a $12 fee to use the (very crowded) workout room, $30 for the continental breakfast. Also, they charged an additional $240 "hold" on my account ('for incidentals"), over and above the cost of the room, which was not released for several days following the stay. This caused me to max out my credit card, which was unexpected. Also found the staff to be polite, but not friendly, and didn't go out of their way to help. Also, the "suite" we were staying in was actually just one standard-sized hotel room, with a pull out couch that when pulled out left just enough space to *wiggle* past it to the bed. Very crowded for being a "suite," not at all what the picture looks like on the website. And the whole place smelled funny. The pool was disappointing; just an athletic-type pool like you'd see at a gym; no steps or shallow end for leisurely swimming. 16 July 2014
Rated 1.0 out of 5.0 by Reception and Noise - People at the reception seem to have stopped smiling. I walked down to the reception and said good morning ... and there was no response at all. - the air conditioning machine on top of the next door property is quite noisy. Sound proof windows would be useful. - no stock of slippers / sandals for the room. Other hotels have them normally in the room for the guests. 15 July 2014
Rated 4.0 out of 5.0 by Business in Chicago The room was in good shape. The meeting rooms were a little outdated. As mentioned before, the TV did not work propery which was a dissapointment as I wanted to watch the World Cup matches. 15 July 2014
Rated 4.0 out of 5.0 by Great atmosphere Great atmosphere for work travel and professional meetings. 14 July 2014
Rated 3.0 out of 5.0 by Room keys When we extended our stay the keys were not working even after they were extended to then have new keys not work. Had to wait for security to let us in room. 14 July 2014
Rated 4.0 out of 5.0 by Good service and great fitness center I find fitness center equipped well. Concierge was kind and knowledgeable. 13 July 2014
Rated 5.0 out of 5.0 by Excellent Stay Everything exceeded our expectations here. Clean and beautiful Room, friendly staff, and a great location as a bonus! 13 July 2014
Rated 5.0 out of 5.0 by Hoosier Boy We had a great time! Friendly, smiling and knowledgeable staff, indoor pool is huge with a sauna and fitness center to boot. The king suite in the historic tower; WOW! windows on 3-sides, nicely furnished, big bathroom with separate shower and tub. The Starbucks and Michael Jordan sports bar are worth visiting too. We'll be back!! 12 July 2014
Rated 5.0 out of 5.0 by It was the top! Everyone, from Lizette Marin who coordinated the wedding block to the room service and bell staff, was courteous, friendly and professional. Our entire week was wonderful. 11 July 2014
Rated 5.0 out of 5.0 by Wonderful experience Your hotel is very nice. We were there for a wedding and had an enjoyable three nights. The shower mechanism in room 2108 doesn't work 09 July 2014
Rated 5.0 out of 5.0 by Quick Weekend Get-Away from a Business Trip It was my first time to stay at this property and I had to drive from Lake Forest, IL to spend my weekend in Downtown Chicago. I was welcomed by warm valet parking personnel. The IGH Platinum staff was very accomodating. Since it is my first time to stay at the property, I asked for a small request to put me into a nice room so I can enjoy my first stay at this hotel. Well, to my suprise, she had me at a suite which I was very thankful for. Overall, I cannot say anything not nice during this stay and has surely exceeded my expecations. Staff went an extra mile of making sure I enjoy my first stay. I will definitely go back to this property and hopefully, the staff will be very welcoming and warm. 09 July 2014
Rated 4.0 out of 5.0 by Great location and attentive staff Our 3-night stay at the Intercontinental was fine. I have only a couple of minor criticisms: the sink in the bathroom took way too long to drain, and the wi-fi was sporadic to nonexistent. I would have been more upset had I had to pay for the wi-fi. The concierge staff (Kathy and Sylvia) were exceptional. Friendly and helpful, they impressed us with their thorough knowledge of bus lines, boat reservations, and directions. Please let them know that they are highly regarded. The reception desk personnel also were quite helpful, placing us in a room with a king bed when I had been told on the phone the night before that none was available. The location was the BEST! 09 July 2014
Rated 5.0 out of 5.0 by Great stay! Wonderful clean friendly hotel! Plush. The best parts were the fireworks we saw from our room and that my poodles also enjoyed the stay!! 08 July 2014
Rated 5.0 out of 5.0 by Karie Great hotel! Parking was on the high side at $65 a day. Would have loved to see a small continental breakfast but made due with snacks we packed :) 08 July 2014
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Chicago Magnificent Mile
  • 505 North Michigan Ave
  • Chicago , IL , 60611
  • United States
  • Front Desk +1-312-9444100

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Afrikaans, Arabic, German, Greek, English, Spanish, French, Hindi, Croatian, Indonesian, Italian, Japanese, Dutch , Punjabi, Polish, Slovene, Serbian, Tagalog, Chinese

Pet Policy

Guests with pets must reserve the Historic Tower. There is a 100USD fee, 50USD which is refundable. Dogs and cats without size restriction. Pets must be kenneled when guests are out of the room. Please contact hotel in advance to rent a kennel, if needed.
Pet Deposit $100.00 per stay
  • Local Time

    5:52 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 34 Room(s) with Accessibility Standards
    • Parking
    • Special Needs