Rated 4.1 out of 5 by 486
Rated 3.0 out of 5.0 by ole4 small room
The location of this hotel was great!!! The room was extremely small though for the price. Bed was comfortable, but is all that could really fit in this room. It was a good thing we were out and about at lot and did not spend much time in the room.
January 6, 2013
Rated 3.0 out of 5.0 by PCRocker Internet Conneccetion Fail
Overall my stay here was good, and the location was great, but the Internet connectivity was terrible. That alone would make me reconsider a return stay.
January 6, 2013
Rated 5.0 out of 5.0 by hanahbull Great location and hotel
The staff were very efficient and welcoming. We checked in under 3 min. and we up to our room. Rooms were clean and comfy. The location of the hotel is perfect for all the plans we had for the weekend.
January 6, 2013
Rated 4.0 out of 5.0 by Katie93 Small yet comfortable rooms and service
The room I stayed in was somewhat small but what can you expect from a highrise in the middle of downtown Chicago? The bed was comfortable, the room/bathroom was nice and clean, the breakfast was good (try the cinnamon rolls!), it was within walking distance of great food (Pizzaria Due), the staff was efficient and friendly and answered all my questions and got my cab for me, the valet parking was really handy (however cost about $40). Also, I stayed during the holiday season so the view from my room was great, with the Christmas lights next door. I highly recommend this hotel.
December 27, 2012
Rated 4.0 out of 5.0 by InTown Great location and very comfortable!!!!!!!
I loved the location form the price, the room was small, but extremely comfortable. It served its purpose for a night out in the city. I would definitely stay here again. The breakfast was good too, I didn't expect so many options.
December 17, 2012
Rated 3.0 out of 5.0 by LilDoc Great room and location, but subpar service
Great valet service, room was clean, comfortable bed. Smaller room than usual holiday inn express rooms but still very comfortable. Staff at front desk not friendly, not very helpful, hung up on me on an occasion when I asked about my car that was with valet. Was very surprised with their rudeness overall.
December 16, 2012
Rated 4.0 out of 5.0 by RKUM Courteous Staff/Small Room
Overall very good. The room was much smaller than I expected. Chair could have been better. Staff very good - all of them
December 16, 2012
Rated 5.0 out of 5.0 by Edu007 Excellent experience!
I went with my parents and we had an awesome time in Chicago. I was so impress in how a small hotel could be that good on service. The people, the breakfast, everything was just fantastic!. Besides the excellent service, it is located in the center of downtown Chicago... what else can you ask for! . Definitely, we will come back.
December 14, 2012
Rated 3.0 out of 5.0 by bears01 DISSAPPOINTED
Room was nothing like website picture. No desk, no chair, about 12 inches between bed and corner of the heater to get to bathroom. Not at all what we were expecting. We stay at Holiday Inn Expresses whenever we travel because we know what to expect and enjoy the facilities. This was not at all pleasant.
December 14, 2012
Rated 4.0 out of 5.0 by Annie64 Great location and good value
This is a small boutique type hotel. The rooms are very small, but very clean. THe staff was very kind and courteous. It was definitely a good value.
December 13, 2012
Rated 4.0 out of 5.0 by Karsmith Awesome Location
We picked this location because it was right in the middle of the magnificent mile and just a few blocks away. For the price and location it was perfect. It also had a parking garage just down the road which was great too.
December 13, 2012
Rated 4.0 out of 5.0 by Laine great value
THIS HOTEL IS A GREAT LOCATION AND AN EXCELLENT VALUE FOR CHICAGO. THE BREAKFAST IS SUPER. THE ROOM WAS VERY SMALL, BUT VERY NICE LOOKING AND THE BED WAS GREAT. THERE ARE ABOUT 8 STEPS UP TO THE LOBBY, SO MAY BE DIFFICULT FOR MOBILITY IMPAIRED. PREPARE TO PAY AT LEAST $40.00 TO PARK AS THIS IS NORMAL FOR CHICAGO.
December 12, 2012
Rated 5.0 out of 5.0 by AlfonsoA Strongly recommend
This is a clean, quiet and convenient hotel to stay near the airport. I strongly recommend the hotel.
December 10, 2012
Rated 1.0 out of 5.0 by Prioplatinum Pathetic Internet speed
Small room is understandable as it is in downtown. But a pathetic Internet speed of 2 Kbps is inexcusable. Lowest i have ever seen in any hotel.
December 9, 2012
Rated 5.0 out of 5.0 by Sandshell Met Our Needs and Very Clean
Room was on the small side, which many in this price range and location are, but big enough for us since we weren't in the room except at night. Great location! A couple blocks from Magnificent Mile and pretty much in the center so you could head either way to explore. Subway is close. Front desk was very helpful in answering our numerous. As good as a concierge would be. We would definitely recommend this hotel and we would definitely stay here again!
December 7, 2012
Rated 5.0 out of 5.0 by KennyBoy Room small butt Clean and wonderful
The staff kept this hotel VERY CLEAN!!!!!
A wonderful stay, I talk to a lot of people when I travel and everyone said the same thing.
My hat is off to the manager and his staff.
December 5, 2012
Rated 4.0 out of 5.0 by pbrunnen Not a bad find.
This place used to be a dump. Now HolidayInn bought it and its quite a wonderful turnaround for this iconic old hotel.
All the staff were wonderful and it was a great experience.
My only negatives were the lack of closet space (the closet had the drawers installed, so there was no room to hang my suit pants as I would have liked) and the slower than average WiFi service.
December 4, 2012
Rated 5.0 out of 5.0 by Nisse Great hotel !!!
Enjoyable stay, the staff was friendly & helpful, nice decor & hotel was walking distance to to magnificent mile for shopping.
December 3, 2012
Rated 2.0 out of 5.0 by sadjim Mixed Emotions
The location and price was great. The breakfast was fine as was the service during the breakfast. The maintence men were polite and pleasant. The maids were very friendly and efficient. However the building is old and the rooms and bathrooms are small and cramped. The toilet seat was chipped and cracked which made it appear to be dirty. Some of the desk staff were friendly and helpful while others were indifferent and uncaring. When I tried to make a request for the shuttle to the airport the next morning the the clerk told me that it was not possible not once but several times. Only after I told him that I would walk over to the Intercontinental to make the reservation would he even attempt to make the reservation. At that point he attempted and was succesful the first time.
November 30, 2012
Rated 1.0 out of 5.0 by WJHwi Nice location but room is like a college dorm
As a Platinum member I've stayed at many Holiday Inn properties, including in Chicago. Unfortunately, this property was my least favorite. Though room size was extremely small the amenities made if feel like a college dorm. The bathroom was nicely decorated but impractical---'how about installing real shelves?' The biggest issue was lack of heat in the room. Maintenance came up to work on it prior to our leaving for dinner. We arrived back 10pm and at 1030pm the hotel offered to move us to another room. We declined as we were in bed and were using the extra blanket. Overall, this hotel should be fewer points than other downtown Chicago locations---I've paid the same amount several times on the same weekend at the two downtown Crowne Plazas. Our fault for trying something new, it appears.
November 29, 2012
Rated 3.0 out of 5.0 by Teddy217 Not bad
Wifi is very slow - so if you plan to stream video or calls - don't. Rooms are VERY tiny. Bathrooms are also tiny. Breakfast is great and staff is excellent. If it were not for the upromise extra savings, I probably would pass on the hotel.
November 29, 2012
Rated 5.0 out of 5.0 by simplegirl A Gem of a Hotel
My friend and I were very pleased staying at this hotel. The front desk staff was super especially Shaun..... we thought he lives at the hotel since we always saw him. From the moment we stepped into the hotel we were greeted and felt welcomed. The rooms were clean and everything worked. While the room is a standard size room the bathroom was a little smaller than what we expected, but the bathroom was clean and served our purpose. The location is excellent and close to restrauants and other points of interest. I would definitely recommend this hotel for its friendly staff, cleanliness and ease of location.
November 24, 2012
Rated 4.0 out of 5.0 by Nanajan5 Great Location!
This was a great location. The reason I gave some lower scores was because I was with my mother and the rooms were so small . Just a chair for desk, other person in this double room had to sit on bed. The staff was great, especially the door man.
November 19, 2012
Rated 5.0 out of 5.0 by Martin84 Excellent hotel
The hotel and location are excellent. The only thing i didnt like was when we made the check in a young lady with red hair put us in a room in the fourth floor. We asked to changed to a higher floor and she didnt offer a solution. Three or four hours later, other lady (called princess) and a man estudied our suggestion and fixed our problem correctily and quickly.
I would like to highlight the work of all the personal (except the young lady of red hair, who was very rude). Excellent location, excellent housekeeping service, excellent rooms in the fifthteen floor, very clean, secure, and excellent breakfast.
I will return to this hotel because its excellent.
November 16, 2012
Rated 4.0 out of 5.0 by Anonymousbrazil Very small room.
The website indicates that this hotel has smoking rooms. Upon the check-in we were informed that the hotel is a smoking free property, which is contrary to the information on the website.
I have made a request for a double bed room and, upon the check-in were informed that no double bed rooms were available.
On the second night a in a single bed room we received an email confirming the double room. Too late, since we were already placed in a single bed room. Kind of disorganized.
November 15, 2012
Rated 3.0 out of 5.0 by sophiaczyz Ok but there are better
We chose this hotel only because the MART location was booked.
I would not return unless I had no choice.
There are better options in Chicago.
November 10, 2012
Rated 3.0 out of 5.0 by marcusmed Great location, Modest Accomodations
Although I stayed for a single night, it was clear to me that the hotel's forte is its proximity to all the action in downtown chicago. The accomodations were sufficient for my (and I would imagine most people's) purposes; a place to rest one's head at the end of a long day. Of course, considering that real estate is at a premium downtown, I wasn't too upset that the hotel lacked a pool/sauna/hot tub. The staff were pleasant and professional and so I have only good things to say about them. All around, my experience was good, especially considering the price. My needs were met.
November 9, 2012
Rated 4.0 out of 5.0 by caramen17 Great option for those planning on more time visiting Chicago than staying in their hotel
At a very reasonable price, this Holiday Inn Express was in a great location. It's in the heart of downtown, and a short walk to many great attractions. And the price is very reasonable! That being said, the rooms are not very large, parking is expensive and the wireless internet is very slow.
With a nice breakfast bar, clean and comfortable (but not large) room and great location, this Holiday Inn Express would be great for anyone planning on spending more time out visiting Chicago, rather than those planning to spend their trip holed up in their hotel room. It has everything you need for a comfortable stay, in a great city. Just don't plan on watching any Netflix movie or expect streaming internet, because it's just too slow! I could barely connect to accomplish my work tasks, but they do provide a business center, which I imagine has quicker internet.
All in all, I was pleased with my stay and would be happy to return.
November 7, 2012
Rated 5.0 out of 5.0 by Kehu62 Best "little" hotel in Chicago!
The rooms are very cozy, but provide all the amenities.
November 7, 2012
Rated 1.0 out of 5.0 by SimpleSample DON'T STAY HERE
My girlfriend and I stayed a Friday through a Sunday in August at this hotel and I WOULD NOT RECOMMEND it to anyone!
Upon checking in, the room, with a Queen size bed, was about the size of a walk-in closet with no room for luggage, or even to move around. The walls were paper thin and the windows weren't insulated allowing every bit of noise into the street side room. We went to sleep Friday night and woke up Saturday morning with bug bites all over our feet and a few on our legs (see photos!# The hotel management only offered to clean our clothes and only upon MY request were we offered a room upgrade to a King room #not very much bigger than the other room, so not worth paying for if you do stay here.) I asked for a reimbursement of the first night or a free night certificate and was told that was not an option and they had done all they could do. Ridiculous, especially when I'm a Platinum member who stays at priority club properties more than 100 nights a year!
Again, DO NOT STAY HERE, there's a Crowne Plaza about 3-4 blocks away that is MUCH, MUCH, MUCH better with a much friendlier staff and better accomodations!
November 6, 2012