Rated 4.1 out of 5 by 208
Rated 5.0 out of 5.0 by Jridder Best location for Cleveland Clinic and best facility
The staff was attentive and courteous. Our room was well appointed and very clean with good CATV selection though Fox Business Channel would be welcome. Most comfortable hotel bed I have ever slept in. Very classy place and as convenient as it could be to the Clinic. Excellent fitness center too, though I wish I had brought my earbud so I could have watched the news while I worked out. Perhaps add a note to the fitness center bullet on your website indicating a need to bring earbuds/headphones.
09 September 2013
Rated 5.0 out of 5.0 by Hoshi6 Consistently great service
This was our 17th stay at this property in the past ten months. We have never been disappointed. The staff is friendly and professional starting the moment we drive up until the end of our stay. The facilities are always clean and comfortable.
06 September 2013
Rated 5.0 out of 5.0 by jean48 convienient and nice
Our reason for being in Cleveland was because of the clinic. It was wonderful to just walk out of our room and be almost anyplace we needed to be for an appointment. Our room was very comfortable and made up nicely everyday. The restaurant in the hotel was super good and room service as well. We felt very fortunate that they had space for us at the last minute!
02 September 2013
Rated 5.0 out of 5.0 by Normar27 Comfortable bed and beautiful lobby
I stayed at the intercontinental while my husband was having surgery next door at The Cleveland Clinic. It was so convenient to go back and forth during the day and I felt very safe walking back at nigh. There is a lovely out side patio with a great wine and sushi menu. The room was very roomy, beautiful view, and very comfortable bed. The bathroom had a bath tub and a separet shower.
30 August 2013
Rated 4.0 out of 5.0 by Warren1945 Excellent Hotel, But Stained Carpet and Poor-Quality Dresser Drawers in Room
The hotel and its restaurants are escellent. We stayed in a mini-suite, and it was very comfortable. Two things took away from the experience: the carpet in our room was stained along the walls and between the bed and the bathroom, and the built-in dresser drawers were low-quality and hard to use.
28 August 2013
Rated 5.0 out of 5.0 by WestCoastGuy The rooms were very comfortable and well appointed.
Front desk manager Laticia was exceptional. She remedied an upgrade problem with out Gold Ambassador membership and checked us into a beautiful room. The complimentary gift, fruit and bottled water was overlooked in our room and she personally delivered it as room service was somewhat backed up ar the time. She also resolved a couple of very small items in a quick and professional manner. What a GEM of an employee.
Syheisha and Megan on the 14th floor were extremely helpfull, courtous and always had a smile on their faces. Two more great employees.
All of the staff we had contact with were well informed, helpfull and friendly.
We will be making reservations for an extended stay in November for my wife' surgery. Thank you to all who helped make a difficult trip for us a little more tolerable.
19 August 2013
Rated 5.0 out of 5.0 by vteamusa Great overall experience
This hotel is top notch. Very clean, comfortable accomodations.
18 August 2013
Rated 4.0 out of 5.0 by Pary Ar conditioning blowing straight over the Bed
The air conditionig blew over the bed ,which was very unconfortable.
16 August 2013
Rated 5.0 out of 5.0 by JAMSTROS TRANSPLANT
MY NIECE GAVE MY BROTHER A KIDNEY. YOU KNOW YOUR CRAZY DAY OF, GREAT PLACE TO RELAX AFTER SOMETHING LIKE THAT! THANK YOU SO MUCH!
12 August 2013
Rated 2.0 out of 5.0 by bc68251 Reception staff too tied to their computers
Couldn't get the reception desk staff to look up from their computers. Waited 30 minutes in line to check in, only person in line. No acknowledgement or help offered. Very frustrating.
12 August 2013
Rated 5.0 out of 5.0 by Kathy1956 Great place to stay
Wow...this place is wonderful. The staff are so helpful with EVERYTHING. All I had to do was ask ......great place.
10 August 2013
Rated 3.0 out of 5.0 by Conchita Change of Place
I had booked the Cleveland Clinic Guesthouse which had a room with a kitchenette available. I wanted the convenience of being able to at least have breakfast in our room since it wasn't included in the price. The Guesthouse is old. It smelled musty but it did have what it advertised as far as a handicapped accessible room w/kitchenette was concerned. Charming bellman. All well until I looked in the bathroom and found a bathtub. We were to be there 3 nights and there was no way I could handle getting in and out of a tub with my disability. And of course, there were no other handicapped accessible rooms available. The concierge called the IC and got us booked into an accessible room over there. Because we were originally booked at the Guesthouse at a much lower room rate and no parking fee, the hotel graciously honored those prices. On first appearance, everything looked wonderful. Physically, it was. But with a room rate that was almost double to what we had expected to pay at the Guesthouse, this place gave you nothing. You could BUY everything. A microwave for $30 per stay. A refridgerator for $30 more per stay. And we all know what the minibar costs! They charge for parking. They even charged us for what should have been an in house call to have our car brought around. The maid service was adequate but uncoordinated. We were out of our room for most of the day. Came back at three and the room still wasn't done. Same the next day as well. The restaurant food was excellent but also very pricey.
I wouldn't stay at this hotel again unless I had to. IE it is extremely handy for appointments at the Clinic.
08 August 2013
Rated 1.0 out of 5.0 by MBMorris Nice hotel - terrible staff.
The room and overall hotel was very nice. The staff was horrible. Specifically whoever was answering customer service calls the evening of 7/27. I booked my reservation for 2 double beds. When I checked in, I was told there were no rooms with 2 double beds but I could have a king with a roll away. I checked in at 11 pm. I was told the roll away would be "right up". I waited until midnight and it still had not arrived. When I called I was told they were "between shifts" and someone would be up in a few minutes. At 12:30 am I called again and the customer service rep was extremely rude and argued with me about when she had sent the individual with the roll away. I called again at 12:45 am and asked to speak with a manager. The phone just continued to ring. At 1 a.m., I went downstairs with my 10 yr old son and asked for a refund and to cancel any billing for this room. Magically, a room opened up on the concierge floor and I was moved to a different room. Not sure why this room was not open at 11 pm or how it could possibly take 2 hours to put a roll away bed on an elevator, but I typically try to get my 10 yr old in bed prior to 1 am. Additionally, I don't expect to be argued with at 12:30 am over something that was completely not my fault.
05 August 2013
Rated 3.0 out of 5.0 by LongDistanceTraveler disappointed
I chose InterContinental because I have stayed at some great locations. The Cleveland hotel changed my opinion of this brand. Even though I called the day before to confirm my reservation and arrival time (I was told we could check in at 3pm) when we arrived at 5pm we had to wait an hour in a lobby full of disgruntled guests for our rooms that were not ready. The room itself was clean and comfortable but the hassle and inconvenience of waiting for a room that should have been ready 2 hours earlier was not worth it. I expected better service.
04 August 2013
Rated 1.0 out of 5.0 by gleitz70 Not Up to Usual 4 star standards
I am a frequent visitor and a member of your rewards program. I have been staying at this hotel for at least 7 years while I visit my doctor at the clinic. Normally it would be a pleasurable visit but not this time. Our checkin date was July 23 at approximately 6:00 p.m. I requested a king handicap accessible room with a roll away bed for my daughter. I was placed on the concierge level and was terribly disappointed in the room. Usually we are given a room on the lower floors. Those rooms ending in 30 or 32. The room I was given on the higher level was below standard. When we walked in the door there was food on the coffee table meant for another visitor. There were dirty towels in the bathroom and no rollaway bed. I asked the bellman to check on that for me because I did ask for it when I reserved the room. We ordered room service and when it arrived two of the three entrees were missing. I will say the food is excellent and we always enjoy that part of our visit. I was just disappointed with that service. After dinner I called the front desk to ask when the rollaway would arrive. She apologized and said shortly. Well, my daughter had to slip on the chaise lounge in the room which really upset me. I must give credit to our bellman. He has always been very courteous and goes that extra mile for us. I would appreciate an adjustment on my bill. Preferably I would ask that you adjust to room charge to that of one of the lower floor rooms as I feel I did not get any benefit from the upcharge. We never used the lounge and therefore no benefit. I would appreciate a response to the email so I know that someone really listens and cares about the reputation of your hotel and the happiness of your guests. Thank you. J. Gleitz
03 August 2013
Rated 4.0 out of 5.0 by Rtd514 Bad Housekeeping
Overall my stay was great as it was the previous 3 times I stayed here. My one complaint each time I have stayed here is Housekeeping knocking on the door at 8:30am, even with the do not disturb sign on the door. One time the housekeeper walked in the room while we were asleep and the sign was on the door. Besides that, the hotel is great especially the bellmen, doormen and the valet staff.
02 August 2013
Rated 2.0 out of 5.0 by Stevearino Not the Greatest stay
Our stay did not start well at all. We arrived at 4:30pm, 90 minutes after check in time. There was a 20 minute wait in line and then another 40 minute wait to get into our room. After being told by front desk staff they'd call us when the room was ready, a steady stream of people went to the front desk to be placed into ready rooms. Don't promise a call and then never perform that call.
When we finally went to front desk to get our room, I had asked about the request I made online about the IC club access on 14th floor. Front desk had no idea what I was referring to. Said she would check with the manager and call me in our room. After 90 minutes, surprise. no call received. I called down and was transferred to Andrew who politely apologized and granted me IC access, at $24 more than I had made a request for. Thankfully I had printed that out, Andrew honored that price.
When we made our resevation, we were told the IC hotel has shuttles running to downtown and Little Italy.
Upon check in, we were told that those shuttles are called TAXIS and obviously at our expense. Anthony was good enough to schedule a taxi for us. Not what we expected.
Nevertheless the night outside of the hotel was great in downtown CLE. Except for the ACE Taxi driver that never turned his meter on and then said "everyone knows it's a flat rate". How in the world do I know that? Tried to stiff us for $25 for a $11 fare. Uh no boys, didn't happen.
IC Breakfast on 14th floor next morning; what a shame, consistently had to wait for food and with such s small group there was no reason for this. And when the eggs came out, you needed a straw not a fork to eat them. Rest of the service was no better; warm OJ, nasty bacon, coffee machine that is SSSSLLLLLOOOOWWWWW, forget about it.
Want to top it all all: after the weekend stay, I got my bill and was charged for $34 of mini bar goodies. Nope didn't even the stupid thing. And still haven't receive my credit after two phone calls.
Not the experience I expected and certainly not what the building looks to portray in their beautiful decor.
Not going back I'm afraid.
02 August 2013
Rated 4.0 out of 5.0 by ziba9870 Mr
Every thing was good expect not having steam room due to our regular visit in feature and being in the clinic and need some comfort wile staying there.Sauna was just OK.
28 July 2013
Rated 5.0 out of 5.0 by jkfg717 Beautiful Accomodations
Was in town for a wedding. The staff did everything they could to make the stay pleasurable. I could find nothing wrong with anything, especially the staff.
25 July 2013
Rated 5.0 out of 5.0 by Bets4 Short but wonderful stay!
We were in Cleveland for an appointment at the Cleveland Clinic.
It was so convenient. We were able to check in early which helped us get to the appointment on time and not have to lug bags around with us. We used the valet services which was very nice but we were not told about the $24 charge until we got the bill. We are not wowrld travelers so we were not aware if this is the norm.
25 July 2013
Rated 5.0 out of 5.0 by Maureen25 difficulty connecting to the Internet
The only issue we had was our inability to link to the internet with a droid tablet without one hour spent on a call with tech support. This needs to be addressed as many travelers are abandoning their laptops fro a more convenient tablet.
19 July 2013
Rated 5.0 out of 5.0 by JWR1 Check in and out
Anthony was very helpful. Was impressed with his ease of conversation with a stranger - doesn't come easy to me. Provided assistance without being pushy or intrusive.
16 July 2013
Rated 2.0 out of 5.0 by chazzb needs work
we have been staying at the cleveland clinic location since the hotel was built. it has always been an enjoyable experience but had been a few years since our last stay. the hotel has two significant issues, one management, one facilities.
The housekeeping staff is slow, lazy, forgetful, and not thorough in many ways. The rooms and drawers are filthy, and literally smell. Our bathroom toilet leaked at the seal. We had to change rooms.
When we changed rooms the toilet issue was solved however the room was very tired.
The facilities issue is just that, the rooms and floors including the carpet on the floor (for example the public carpet on the 8th floor) needs to be replaced asap.
Until the hotel remodels we will drive further and stay in Ritz downtown.
Table 45 is still terrific as well as room service food and selections, parking crew is great, access to the Clinic is great, but the interior spaces are old.
13 July 2013
Rated 4.0 out of 5.0 by RichardD Check in process
Being a Platinum Ambassador I expected a little more. Granted we arrived 1 hour before the 3pm check-in, but our room was not available until after 4pm. The room was missing some amenities and only had 1 large bath towel. When I asked for an upgrade being a platinum member, I was offered a regular room on the Club Level. I was already booked in to a Junior Executive Suite so I decided to stay where I was at. Having spent over $10,000 at this hotel in the last 2 months I expected a little more. On a positive note I have nothing but good things to say about the bell staff, doormen, and valet. I stay at this hotel because of its proximity to the Cleveland Clinic as my wife had major surgery in April and has to have frequent follow ups. I will be back in late December and hope the experience is a little better.
04 July 2013
Rated 2.0 out of 5.0 by JJMALJ Over-priced, under performs
We spent over 6 days at this hotel. Unfortunately, we had to rotate to different rooms each time. For the first several days our family used room #605, which was excellent!! We were in town to support our father who was at the Cleveland Clinic. During the next visit, we used room #705. The room was a dump compared to #605. Furniture and bed was well-worn, bathroom wasn't as clean. Most disturbingly the "Thanks for recyling your linens" tag was showing, and there were stains on the covers! After a few calls to the front desk, we were finally provided fresh bedding, but lost over an hour in the process- much too slow for a hotel like this! The next, and final visit, due to the inconvenience we were given a Club level suite on the 14th floor (which seemed very much like the 'basic' room #605) plus a nice fruit basket and apology note. All seemed well until the toilet would not fully flush in the morning. Again, the response was very slow. As it did not appear to be plugged- and shouldn't have been to our knowledge- we tried to flush it again to try and get it working. This time it flowed onto the floor. After another call and 15 more minutes, a maintenance man finally showed-up and called for clean-up. For what this hotel purports to be, it under-performs greatly. We've been all over the country, and have experienced much better perfomance at other IHG hotels! If they didn't have an almost monopoly on the area, I personally do not think this hotel could survive as a business based on its higher price and lower performance.
02 July 2013
Rated 4.0 out of 5.0 by Mreview29 Room very comfortable
Had an issue with delivery of a floral arrangement and some issues about the staffs assistance in that particular matter.
29 June 2013
Rated 4.0 out of 5.0 by rdcobbs Check in
I'm sure this is an isolated incident, but an establishment such as the Intercontinental should be prepared for things not always going to plan.
During my stay, we were running late to get to town; and we had dinner reservations and a concert to attend with friends. We arrived at the hotel (at 5:15pm) with a strong chance of having enough time to get cleaned up and catch a cab to the restaurant. However, when we attempted to check in, our rooms were not available (not cleaned). I remind you that check-in is a 3:00pm. We had to wait approx. an hour for our check-in.
Unfortunately, we were not able to shower and get dressed in time to make our dinner reservation and barely made the concert. I asked the hotel clerk to make notation in the system that I wanted to speak with an manger. I received no contact from Management. Upon check- out, I again asked to speak with a manger. The front desk manager greeted me and gave me a verbal "I'm sorry" and that was it! I then asked to at least be comped for my valet parking, which was absurdly priced at $25. He then agreed. However, had I not asked the second time; I would have not received any form of communication from management or comped parking.
Other than that situation serve from management, the facilities we very nice, and I would stay there again.
28 June 2013
Rated 3.0 out of 5.0 by Admiral46 Recognize
The staff upon registering at the front desk did not recognize the Platinum Ambassador status. After they gave us the room, which was standard and small, I went back to the desk and had to have heavy discussions in order to get a better room. We still did not get a room on the Ambassador level with lounge access.
This should not happen.
21 June 2013
Rated 5.0 out of 5.0 by maerose Bed is always great
We have been there about 18 times and have had a great stay
under the circumstances. Thank you
20 June 2013
Rated 3.0 out of 5.0 by reyrey expected more
our experience wasn't bad but wasn't great
the bed was to soft, the pillows were to hard (and the ones they sent to replace them weren't much better)
they only had 1 big towel in the room for 4 of us (2 adults/2 kids)
when they cleaned the room they didn't replace the toilet paper..
we were near the hospital side and many helicopters landed at all hours..
needless to say.. we didn't sleep very well
15 June 2013