Rated 4.1 out of 5 by 213
Rated 4.0 out of 5.0 by Mreview29 Room very comfortable
Had an issue with delivery of a floral arrangement and some issues about the staffs assistance in that particular matter.
29 June 2013
Rated 4.0 out of 5.0 by rdcobbs Check in
I'm sure this is an isolated incident, but an establishment such as the Intercontinental should be prepared for things not always going to plan.
During my stay, we were running late to get to town; and we had dinner reservations and a concert to attend with friends. We arrived at the hotel (at 5:15pm) with a strong chance of having enough time to get cleaned up and catch a cab to the restaurant. However, when we attempted to check in, our rooms were not available (not cleaned). I remind you that check-in is a 3:00pm. We had to wait approx. an hour for our check-in.
Unfortunately, we were not able to shower and get dressed in time to make our dinner reservation and barely made the concert. I asked the hotel clerk to make notation in the system that I wanted to speak with an manger. I received no contact from Management. Upon check- out, I again asked to speak with a manger. The front desk manager greeted me and gave me a verbal "I'm sorry" and that was it! I then asked to at least be comped for my valet parking, which was absurdly priced at $25. He then agreed. However, had I not asked the second time; I would have not received any form of communication from management or comped parking.
Other than that situation serve from management, the facilities we very nice, and I would stay there again.
28 June 2013
Rated 3.0 out of 5.0 by Admiral46 Recognize
The staff upon registering at the front desk did not recognize the Platinum Ambassador status. After they gave us the room, which was standard and small, I went back to the desk and had to have heavy discussions in order to get a better room. We still did not get a room on the Ambassador level with lounge access.
This should not happen.
21 June 2013
Rated 5.0 out of 5.0 by maerose Bed is always great
We have been there about 18 times and have had a great stay
under the circumstances. Thank you
20 June 2013
Rated 3.0 out of 5.0 by reyrey expected more
our experience wasn't bad but wasn't great
the bed was to soft, the pillows were to hard (and the ones they sent to replace them weren't much better)
they only had 1 big towel in the room for 4 of us (2 adults/2 kids)
when they cleaned the room they didn't replace the toilet paper..
we were near the hospital side and many helicopters landed at all hours..
needless to say.. we didn't sleep very well
15 June 2013
Rated 2.0 out of 5.0 by NYNY01 Wedding stay
Stayed for a lovely wedding that started at 4:30pm. Hotel was aware it was a wedding reservation as there were a block of rooms. NO ROOMS AVAILABLE UNTIL AFTER 3pm. Caused quite a bit of stress to many guests. Somewhat surly car valet staff. Strange shower - most water ends up on the bathroom floor. No real reason to stay there again. Knowing you have a group that needs rooms at earlier times, why allow 3pm checkouts for those rooms for previous guests? VERY long time to prepare rooms.
08 June 2013
Rated 5.0 out of 5.0 by GPhillips Great hotel with a very caring staff
My wife and I stayed here on a reward night. I called ahead to ask for a Platinum member upgrade and let them know that it was our anniversary. Like most Intercontinental hotels, you are aware as you walk in that you are in a great hotel. Check in was very welcoming. Being a Saturday night they were unable to offer the upgrade based upon the availability (there were multiple wedding parties staying there). The room was still very nice with great amenities. Where they went above and beyond was with the very nice plate of chocolate covered strawberries with Happy Anniversary spelled out in chocolate! This was a very unexpected and thoughtful touch of class that we appreciated. If your stay brings you to this area, you can't go wrong staying here.
08 June 2013
Rated 4.0 out of 5.0 by DavidNYC Wedding and Weekend Stay
I was here for a wedding and rehearsal dinner. I flew in from New York, and the stay was short but very enjoyable.
The hotel room was clean and comfortable. Internet access quick and easy.
I would recommend staying here for any event, business or otherwise.
The wedding festivities were great as well!
03 June 2013
Rated 4.0 out of 5.0 by ouzel Mixed Review
Room very clean and comfortable, incredibly comfortable mattress. Unbelievable that for a hotel of this level, there was an extra charge for a refrigerator in the room for personal use. That is standard for motels at less than half the price.,
03 June 2013
Rated 2.0 out of 5.0 by Younes Service is poor.
Staff not homogene .at list your reception and account manger we can't contact during the stay even in my presence in the hotel I should contact hotel by email in satisfied contact and no answer during the stay
28 May 2013
Rated 4.0 out of 5.0 by ADT42 Great stay except one issue
Before we arrived I added a day to our length of stay. This turned out to cause all sorts of problems. It was booked as two separate reservations, which they told us they could not change. This meant when I arrived they thought we were only there for one night. Then they checked us out of our room the next day so our keys stopped working and they totally redid the room. I wonder if they would have removed our stuff from the room if we hadn't come back when they were cleaning it. Then we had to check back in and get new keys. It was a big pain and you'd think modern technology could come up with a better system.
Otherwise, beautiful hotel, great view of the lake, spacious rooms, great restaurant and friendly staff. The above problem is the only reason it didn't get 5 stars in all categories.
25 May 2013
Rated 5.0 out of 5.0 by TCSMQS excellent service staff
For a surgery stay at the Cleveland Clinic our stay could not have been better.
22 May 2013
Rated 3.0 out of 5.0 by CSOFan Room readiness
This is my favorite Cleveland hotel. It's beautiful and the rooms are spacious and well-appointed. But this time I don't believe my room was ready for occupancy. A condiment jar set outside on the floor for the entire stay. The towels were torn. There were plumbing tools in the bathroom. And the thank you card for agreeing to not change the bed linens was on the bed. I will return, but I thought you should know that this particular time I did not experience the quality I have come to expect and have always had here or at any of your other exceptional hotels.
16 May 2013
Rated 5.0 out of 5.0 by MTHokie Excellent in Every Way
The InterContinental in Cleveland has been excellent in serving our family over the past 5 years. We have made many trips to the Cleveland Clinic for my daughter and husband and they have attended to our every need. We greatly appreciate all that they do to accommodate so many people from around the world. Their staff is top-notch and always friendly & kind. Thank you, thank you for all that you do!
14 May 2013
Rated 1.0 out of 5.0 by Aust Terrible check in & check out
Check in: Clerk entered wrong credit card information. It
took a phone call to Priority Visa to figure out what he had done wrong.
Check out: Only one person on the desk at 7:30 am. Was told because of being delayed an invoice would be emailed to me.
13 May 2013
Rated 3.0 out of 5.0 by smapc2003 Less than before
Having stayed at the Cleveland Intercontinental four yeas ago, I had no hesitation in choosing it again: close to the conference I was attending, comfortable with excellent services.
This time, however, the stay was less than optimal. Even though when I made the reservations and arrived as scheduled and told the front desk my wife and I would be staying for the entire reservation, our room keycards stopped working about Day 3. The front desk had us registered to leave with four more days left in my conference. Three more times we had to have our keycards replaced for failing to operate properly.
Several times the room was adequately cleaned but the bathrooms had no towels left in them nor any replacement rolls of toilet tissue nor bars of soap. Each time we had to call and sk for these items.
Front desk personnel were less than friendly. My wife wanted some postcards mailed and one of the men at the desk snatched them out of her hand and brusquely told her that they would be mailed the next day. He then continued to berate the woman employee behind the desk.
Bottomline? It was a comfortable place to stay but has lost lustre over the past four years.
09 May 2013
Rated 5.0 out of 5.0 by Azib1 Great experience
However my trip was for
Medical purposes, but the enjoyment of excellent suit we had has made it real pleasure !
Thank you for the entire facility team who made this wondurfl stay
08 May 2013
Rated 5.0 out of 5.0 by Trader Great Staff
I come to this hotel during the school year so I'm there about 30 weeks out of the year. I've grown to know the staff for the valet to the front desk, to the people that work in the Club Lounge. Everyone is wonderful so kind and giving, especially to the people that are there with sick relatives. I'm lucky I come for work, but the staff really helps and cares for these families, especially up in the Club Loungs. Once the rooms are done which I believe starts in November this will be an even greater hotel.
03 May 2013
Rated 3.0 out of 5.0 by SkyPirate Not the Intercontinental standard i am used to
I have been a priority club platinum member for many years. However my travel was limited last year and i have been demoted to a normal member and there was basic treatment. The policy of treating past platinum members need to be re-evaluated. I booked additional rooms at the Intercontinental suites at Cleveland and i was not given point saying it is a non points rate. No such info was given to me at booking. Also i stayed 2 weeks at this hotel and no pints credited yet. i hope this is also not a non-points rate. The services was very slow .. i had to call 2 -3 times for services and i got the services most of the time very late. Overall disappointed and thinking if i should switch to another hotel chain, specially given this points issue.
03 May 2013
Rated 5.0 out of 5.0 by RDD69 Cleveland Clinic Visit
Always an excellent option for out of town patients with Cleveland Clinic appointments.
01 May 2013
Rated 1.0 out of 5.0 by gordonm1 Poor Service and Security
I stayed at this hotel last week. On the morning of my departure I was surprised when a complete stranger walked into my room. He said he had used this same room the prior week and was given a key to use it again. I contacted the front desk to report the situation. They made it appear as if it was no big deal. I told them I felt this was a major security issue and that I wanted to talk to the manager. I gave them my cell phone number and said I would be working in the hotel until 2p that day. The manager NEVER contacted me. In fact, I stopped by the front desk twice more and he was never around. They told me he was "performing an investigation". This is simply unacceptable.
27 April 2013
Rated 5.0 out of 5.0 by MGunn AWESOME!!
I stayed at the hotel due to a business meeting at that location. The entire staff was amazingly friendly and helpful. The bed was the most comfortable bed I have ever slept in at a hotel. The room and accommodations were outstanding as well.
25 April 2013
Rated 5.0 out of 5.0 by Mugsy317 Wonderful Hotel Experience
I stayed at the Intercontinental Cleveland for 3 days while attending a conference. The hotel is immaculate - the hotel room, restrooms, banquet rooms, lobby and conference rooms! Housekeeping does a superb job at cleaning the room each morning. Bed and pillows were so comfortable that I would love to have purchased them for home. The breakfast and lunch buffets with the conference were top notch and offered a very healthy variety of foods to choose from. The fruits and veggies were perfect! The hotel staff was always friendly and very helpful. I have nothing negative to say about this hotel - top notch indeed!
25 April 2013
Rated 5.0 out of 5.0 by Kathy96 Conference amenities
The staff were very friendly and the accommodations were excellent. I did have to ask for the coffee to be refilled, and the coffee pot in the room was never cleaned. I also was not left a bath mat on the second day.
I was there for a New Innovations conference and was distressed that there was little fruit left at breakfast after 7:30am. Also, the afternoon snack (pretzels) was not available on day 2 until it was time to return to class, and there appeared to be no one available to discuss this with. I would think these things would not be hard to fix for future conferences of this type.
24 April 2013
Rated 5.0 out of 5.0 by Zemog Bathroom
Hand Towels Holders are below counter- hard to reach in bending position.
Shower stall smells bad - coming from the drain or stall itself need a good disinfection with chlorine... not pleasant...
Room air needs filter changing at more frequent intervals...
22 April 2013
Rated 5.0 out of 5.0 by Trader Excellent staff
Since I come to this hotel about 30 weeks out of the year I have grown to know many on your staff. They are all friendly, helpful and are the real reasons I continue to return. They go beyond the call of duty.
18 April 2013
Rated 4.0 out of 5.0 by Krrich60 Joint College 2013
As usual, when visiting Cleveland for the Joint College of Bishop's Conclave, the Intercontinental staff has in every way provided for our stay. From check-in until check-out the stay here has been second to none. During our sessions and workshops, the amenities afforded are the latest in technology and all rooms provided are adequate for all attendees. The guest rooms facilitate an atmosphere that makes one more relaxed.
Thank you and I look forward to being a guest in March 2014.
28 March 2013
Rated 5.0 out of 5.0 by General42 Great bed and great service
Great bed and great service. Very good food at the 45 restaurant.
Excellent breakfast a little pricy for a buffet. The concier for my transportation was the best ever.
21 March 2013
Rated 5.0 out of 5.0 by galonthego Always outstanding!
Business travel can be daunting. Every night in a different city, hotel. When I can, I choose the Intercontinental Cleveland. I always receive a warm welcome from the staff. Once I have completed my business I enjoy a small amount of time for relaxation in the evening. The dining room is excellent or they have the best club sandwich in town on room service if you have to stay in your room and catch up on work. This is always a stand out in the Intercontinental chain.
09 March 2013
Rated 5.0 out of 5.0 by Senator Excellent in every category
As an Ambassador member and a frequent guest at this hotel, I would highly recommend it. It is world class in every respect
05 March 2013