Rated 4.6 out of 5 by 118
Rated 5.0 out of 5.0 Great service
Good location. Very friendly staff. Only few negatives:
- limited menu
- no choice of restaurants and cousin
- high prices for menu
18 November 2014
Rated 5.0 out of 5.0 by ah Lui Great View and services
Overall experience-very impressive! Food was good and the view of the hotel was awesome!
however, it is quite far from the city so it takes some time to go to other facilities.
17 November 2014
Rated 2.0 out of 5.0 by TravWales careless staff, disappointing stay
countless issues, got bored of mentioning broken lights and staff obviously bored of hearing about them, or doing anything about them - 25 % of lights in the flames dining room were broken. at least 12 on the pier were out. stunned that this goes unfixed
had to ask staff to clean crumbs/lettuce/spilt drink off chairs in flames - off two tables. had to sit at third table in the end, staff suggested this was the solution, i pointed out that them cleaning the chairs was the actual solution - which got a shrug.
Lee in flames seems to sniff loudly every 3 or 4 minutes. heard from all over the restaurant. the most offensive sound imaginable.
Staff in Amber busy sitting around on their phones come 10.20 - despite the guide saying open for drinks until 11, as we walked towards the restaurant, staff ran to the lights and turned them off.
eating in flames, the tablecloth had a tear in it, and the napkins although freshly laundered were badly stained. staff don't seem to care about this.
aircon in the room took 2 days to be fixed. long strip light went unfixed the whole 4 days, although Anna confessed it was known about and was supposed to be fixed. nobody seems to follow up on issues to see if there is satisfactory resolution.
in all, only 40 residents at the hotel, or 20% occupancy apparently, so i think the GM had taken the week off and the very young leaderless staff had switched off. “It’s off season” seems to be the standard explanation, but that shouldn't matter, i still expect the same service regardless of the time of year. An australian couple we talked to were equally disappointed, they said was their first time here, as they normally stay in bali - koh samui won't get their business again, they get much better experience elsewhere. i feel the same. despite the location being incredible, the simple things let it down. the location isn't something intercontinental has created though, so everything that they are responsible for is disappointing
17 November 2014
Rated 4.0 out of 5.0 by ivangogogo 床铺的确舒适，服务还需更进一步。
14 November 2014
Rated 4.0 out of 5.0 by Karl-Johann Wünderschöne Aussicht und sehr freudliches Personal
Die Aussicht von meinem Zimmer war wunderschön und die absolute Ruhe - nur Naturgeräusche. Das Landschaftsbild ist ebenfalls beeindruckend. Das Personal war sehr freundlich und zuvorkommend.
Ein wunderbares Hotel, um sich auszuspannen.
Nur die Nebenkosten waren aufgrund meinen Erfahrungswerte nach für dieses Land zu hoch.
11 November 2014
Rated 5.0 out of 5.0 by SophieH Beautiful
Breath taking view, amazing staff treated like royalty the whole time!
10 November 2014
Rated 5.0 out of 5.0 by banlan 服务一流，床铺舒适，海景一流
入住之前看过很多关于这家酒店的评论，褒贬不一，有点儿忐忑，因为自己是第一次出国。酒店办理入住很快，有可能因为是淡季，也没有遇到服务人员对中国客人不礼貌的行为。本来订的是双床房，前台一再和我说双床房bad ocean view，最后我听了前台的，选的大床房。酒店非常厚道，给的主楼最靠近中间的房间，视野相当好，早上起来推开窗就能看见大海。服务真的很好，每个工作人员都笑脸相迎。在前台换钱，服务人员询问我们是否要去逛查汶大街，那儿的汇率更好一些。要说不好的地方，我住的214空调不能调高温度，风速也不能调小，问过前台，前台马上找维修师傅来查看，弄了一下，结果还是不行，不想麻烦换房间，所以几天来都是将就用。总的来说，非常值得入住的度假酒店，在苏梅价位不算太高，除了位置不太优越之外，其他真的很好。
09 November 2014
Rated 5.0 out of 5.0 by Thomas789 Gorgeous property!
Upon seeing the beauty of the property we immediately cancelled our rental car because we just didn't want to leave the hotel! It offers nice areas for drinks, dining, swimming, and beach wandering.
Be sure to take the one hour sunset Five Island cruise on the speed boat!
Also, the cooking class with the Thai chef was great.
We went during 'low season' at the end of October and there were not a lot of people around but the staff was still able to keep offering some special events like a Thai music and dance group and buffet.
We experienced excellent service from the staff.
05 November 2014