Rated 3.9 out of 5 by 258
Rated 4.0 out of 5.0 by Ykim overall good experience
Overall good experience. Room was impeccable. clean and quiet, good night sleep. Location is good, and reception and parking service staff are excellent. bravo to them.
I'd like to raise an issue though regarding training of the restaurant staff. Having been seated near service point of restaurant staff during the breakfast, we had to hear constant chat and dish noise that staff made. They are not supposed to chat about their personal life while they are serving next to guests. Or their service point (where they store cups and dishes), should be moved to another place far from tables.
18 July 2014
Rated 5.0 out of 5.0 by Marwanti Plush hotel in gorgeous Old Montreal
I stayed at the InterContinental Montreal from July 11-14, 2014, and this was my second stay at the hotel this year. As always, the service was impeccable, the room spacious and conveniently furnished (the beds are the most comfortable I've ever slept in) and the breakfast buffet delicious and varied, with fresh fruit, freshly baked bread and pastries, cheese, cereal and a cook on-site to prepare the eggs of your choice. The hotel also houses a business center, a pool and a well-equipped gym, and it's connected to the subway via an underground walkway (which didn't matter this time because the weather was glorious, but made all the difference when I was here in January in subzero temperatures). All in all, my experience was memorable, and this is where I will stay next time I visit Montreal.
17 July 2014
Rated 5.0 out of 5.0 by ComingFromHoboken,NJ2014 Intercontinental Montreal: Fantastic!
My husband and I spent a long weekend in June 2014 at the InterContinental Montreal for the Montreal Jazz Fest. We had an absolutely fantastic time! This hotel is located in a perfect location within easy walking distance of the Place des Arts and beautiful, Old Montreal. The staff was very friendly and our accommodations were lovely. We'd definitely stay here again. I recommend that you get the buffet breakfast in the morning (SO FABULOUS) in the hotel and treat yourself to dinner at Osco! one night as well. We cannot wait to come back to Montreal!
16 July 2014
Rated 1.0 out of 5.0 by lc2014 Poor service
It is a good location and an average room. The problem of this hotel is the service and the staff quality, from managers and front desk to the house keepers. It was a bad experience for me.
15 July 2014
Rated 4.0 out of 5.0 by bwhitwo Intercontinental
a very good location, close to old montreal/port, downtown, chinatown, place des arts. excellent staff, great rooms/views.
indoor pool was a small lap pool. my only problem was why can't they offer free wifi and free computers in business ctr? i've stayed in hotels that charged less than 1/3 what they charge, that offered those ameities. but overall, a very good experience.
14 July 2014
Rated 1.0 out of 5.0 by Kenneth 1127 Terrible!!
My baggage was gone away to someone at baggage storage room of hotel. I got back may baggage next day...
13 July 2014
Rated 3.0 out of 5.0 by Peter123 Good and bad
Room , cleanliness, hotel service including reception and concierge excellent.
Memorable due to the quite appalling restaurant which was probably the worst I have ever experienced in an IHG group hotel.
Menu was confused no definition between starters and mains.
They were running a deal which included any two meals and a dessert for $ 39 which sounded reasonable until you tried to order.
I questioned the two mains theory and was told that this is due to the fact that all the portions are extremely small!! That didn't really sell the offer to me.
Other customers around me were quite bemused and the fact that both mains came at the same time also made the whole thing farcical.
We decided to just order a main course duck with peppers. This arrived uncooked with not one pepper on the plate!
At no point did. Any staff ask if the meal was ok and if we needed anything else!
While I felt like not paying I decided to settle the bill and leave no gratuity as I had just arrived after a long journey and did not feel like any confrontation.
As I arrived at the bar I was accosted by a waiter challenging me as I had not left any gratuity . I explained why but received no apology and just a giggle and a few oohs!
It always tip the staff whenever service is good but this team needed to understand that it's not a right of passage or an attendance allowance!!
Mty advice is book the hotel but avoid the restaurant at all costs!!
13 July 2014
Rated 5.0 out of 5.0 by Katetn05 Review
We had a great stay. We arrived very late with no luggage and the lady at three front desk gave us two complimentary drink coupons for the next night. The location can't be beat. Across the street from the metro and a short walk to either old town or downtown, which was great, since we were there for the jazz festival. Very helpful concierge, who gave us dinner recommendations, made reservations, and helped us locate our luggage. No breakfast, but there is a coffee shop attached to the hotel with good coffee and pastries. We would definitely come here again!
13 July 2014