Rated 3.9 out of 5 by 160
Rated 2.0 out of 5.0 by sound77 Would not recommend
One more time there was only 1 person at front desk.
Waited over 20mn to check in - Staff was charming and did what she could but still way tool long for a check in.
Checkout was even longer so had to exit without my bill and had to call back 4 times before was able to obtain copy of theh bill and after front desk gentleman gave me attitude.
Great location but repeat poor customer servie and Attitude!
Would not recommend.
02 December 2013
Rated 4.0 out of 5.0 by EtchGuy Penny pinching
Over the last few months since my last stay, I must say that this hotel has improved a bit.
Still no stocked mini-bar, even for a suite! However, the man on reception had everything organised quickly; 15 minutes after check-in a man with a cart appeared at my door to turn the mini-bar into what is expected of a 5 star hotel.
I would have scored this visit as excellent if it were not for the penny pinching going on in the Club InterContinental lounge. Since my last visit the gin has been downgraded to a brand that would not be welcome in a basic Holiday Inn, the evening snacks lacked imagination & were unchanged from one day to the next. At breakfast, the more expensive items have disappeared altogether! It is sad to say that the breakfast in the elite lounge of the flagship hotel for IHG has dropped to a point of parity with a Holiday Inn Express (but without the cinnamon buns)
01 December 2013
Rated 5.0 out of 5.0 by Frankqtravel Most excellent service, great location
I have stayed at many places before but this hotel was outstanding, this hotel have all that was needed for my business/ pleasure trip, location, great staff upon checking in and checking out, welcoming was exceptional, I felt as though I was at home, the care and concern for my comfort was fantastic, second to none, rooms very well kept, I was not in the presidential suite but I am sure there was no difference, it was all about customer care, satisfaction and comfort.
26 November 2013
Rated 1.0 out of 5.0 by Blacklake20 Internet reservations could be improved
In this day and age it seems that one should be able to go on line and select which direction a room will be oriented and the floor. I can do this by calling the hotel directly, and when booking an airline flight I get to select which side of the aircraft and seat location I want. Why not make this feature available when booking hotel rooms online also?
24 November 2013
Rated 5.0 out of 5.0 by KaitandMatt Honeymoon stay
We ended our honeymoon with a stay in Montreal at the Intercontinental and the hotel beyond met our expectations. Staff were friendly, considerate and very helpful.
We will definitely return.
24 November 2013
Rated 4.0 out of 5.0 by Williasp Lovely hotel in nice location
The hotel is located close to old Montreal and was easy to find off the main highway into the city. We took advantage of the valet parking included in our package. On check-in, the desk agent was unable to confirm Ambassador status since I only signed up the day before. Fortunately, I brought the email confirmation. Our room was spacious and quite nice.
There was one fairly serious glitch in our stay. While sitting in our room in the late afternoon, another party started to enter the room with a card key that opened the door. (I think it was the bellman who opened the door, but I'm not sure.) This party immediately recognized the error and left, but we were stunned. Apparently, as a result of the mix-up, the hotel must have re-set the door lock because our keys no longer worked, so we had to have our keys refreshed. Obviously, we were concerned by this event.
24 November 2013
Rated 4.0 out of 5.0 by FDaou A Few Suggestions
As a dedicated customer of your property and IHG brand, I thank you for always making feel welcomed at this property. The front desk staff is pleasant and accommodating. The Sarah B staff is knowledgeable and treat me as a friend.
A few suggestions from someone who spends over 100 nights a year in hotels:
1. please offer two soft and two "firmer" pillows
2. please drop off check-our receipts. sometimes the lines are long to checkout.
3. it would be nice to get a welcome drink from Sarah B to balance the cost of your bar beverages
4. some rooms are due for maintenance
5. please pay extra attention to cleanliness of bathrooms in guest rooms.
22 November 2013
Rated 1.0 out of 5.0 by IHGfan2013 Nice If you like snobby reception and service
I don't write many reviews but this is my second stay here and I will not be returning. Poor service and bad attitude, snobby reception. I have been to hundreds of IHG properties and this one leaves me with a very frosty feeling. Staff are very snobby, make you feel unwelcome. Almost no advantage for being an Ambassador member at this location, poorest services I have received worldwide. I prefer the services and reception at Holiday Inn Express, Holiday Inn, StayBridge, Candlewood, any other IHG property. I am just an average person whom is dedicated to the IHG brand, 75 to 100 nights a year and don't appreciate the snobby attitude at this location, But, if snobby and cold is what you are looking then this is the property for you.
22 November 2013