Rated 4.0 out of 5 by 367
Rated 1.0 out of 5.0 by LFK 70 POOR Attention.Did not live up to your undertakings
We have visited many IC hotels around the world including Los Angeles,Paris London Budapest Bergtesgaden New York Chicago Franfurt.We even have a booking for New York in November.
Yours is the ONLY hotel we were unfortunate to visit where every aspect of your accomodation was unsatisfactory.From the check in until the check out.In fairness the check out was efficient and accurate.
No upgrade was "available".This proved to be untrue after about three hours.A further three hours later 3 miserable cookies and a bottle of water were delivered to the room.
Even the fitness centre is filled with outdated and inadequate equipment...but that you know!
The recognition of our IHG status was nonexistent.
The individual at checkin either did not care or was ignorant of the IC obligations to its Ambassador members.
I trust you will do me the courtesy of a response to this inquiry.
VERY DISAPPOINTED AND RATHER DISGUSTED
18 October 2014
Rated 5.0 out of 5.0 by delrm09 Lovely Stay in Montreal
I had stayed at a different hotel of the same chain a few months ago and was not impressed. But I was pleasantly surprised during our stay here at the InterContinental Montreal! The hotel is at an excellent location. Just a walk from Notre-Dame Basilica and Chinatown. It was also located near 2 Metro stops. At check-in, Vanessa at the front desk was friendly and efficient. I was happy to know wi-fi is free for IHG members. The room was clean and spacious. Sandy and Jamil at concierge were both very helpful and knowledgeable about the area. Also we wanted to do some apple picking on our way back to the states (we had driven to Montreal). They were nice enough to call a few orchards on our way to make sure they were still open for the season. They even printed the directions for us! The only downside is parking. It was a little difficult to find at first and we did have to go all the way down in the garage. We parked the car ($25 per day) and left it there for the duration of our stay. Most of the attractions were within walking distance anyway or we used the Metro and did the hop-on, hop-off tour the rest of the time. Overall, we had a wonderful stay at the InterContinental Montreal!
17 October 2014
Rated 5.0 out of 5.0 Internet access
If Internet was free, we were not made aware off.
When my husband tried to connect in our room there were a hourly charge; only on our last night stay we accidently found free Wi-Fi with Lobby connection; all other Inter-Continental connections required payment. As a club member, we should have had free internet at the club room.
16 October 2014
Rated 5.0 out of 5.0 by Pieter50 Great room, view and excellent breakfast.
Concierge was not enough social. He sits in his corner behind his Computer and was not really customer service.
In the Swimming Pool the shower was really to far from the pool.
15 October 2014
Rated 5.0 out of 5.0 by Nico02 Exceptional 2 days
My wife and I were supposed to stay at the Holiday Inn Chinatown but the service was really poor and I decided to change my mind.
I was able to book a room with my points at the Intercontinental and by 10:30AM I was in my room.
The concierge service was awesome and really helped me out. The only thing was that she was really buy pretty much all the time and I had to wait about 10-15min each time. Maybe a second person for rush hour would be a good idea or at least having one of the front desk staff to come helping out.
Anyway, it did not affect our happiness.
14 October 2014
Rated 4.0 out of 5.0 by Flying HIgh Steam room and shower in health spa
Just one criticism of this hotel would be the decline of the steam room and associated showers. The steam room had a stale smell, consider eucalyptus oil. The showers adjoining had mildew in the grouting and also had a stale smell.
But on the upside, what great staff! Everyone I can in contact with was courteous, helpful and efficient.
14 October 2014
Rated 5.0 out of 5.0 by Buck F. Great service and very friendly staff
Meeting the head bartenderSylvain in the lounge was one of the highlights of our stay. Great guy; great cocktails.
13 October 2014
Rated 4.0 out of 5.0 by akfl2014 Overall great stay but ups and downs with customer service
The room was great. Very spacious, comfortable, bed was fantastic, bathroom very nice, front desk service awesome, concierge Sandy B was a gem.
Bell desk at ground floor largely ignored me. Calls for service on telephone from room twice were delayed by an hour before a follow up call prompted a visit.
Overall a great stay, with some departments exceeding others by leaps and bounds in customer service
13 October 2014