Rated 4.4 out of 5 by 127
Rated 4.0 out of 5.0 by MCguest Friendly local team
Very friendly locals, great rooms and very nice golf course.
Room cleanliness can be improved, as well as consierge service. Dinning and bar excellent. Pool areas very clean, great idea with the adult pool, it is quiet and you can relax and read without being disturbed by playing children. Family pool very big and with lots of fountains offers attractive playground for kids of different age.
Fire shows very good and night illumination of the resort outstanding.
Hotel has SPA, with friendly staff and interesting treatments.
06 December 2013
Rated 5.0 out of 5.0 by RJF123 7 days in paradise
A wonderful peaceful holiday. Great food options with 3 different restraunts. Lots of activities to do in you want to or you can just while away the hours by the infinity pool. Our 2nd visit this year. Helpful and discreet staff.
03 December 2013
Rated 5.0 out of 5.0 by Mulac Some of the best service I have ever received - but only by some groups of staff
Blown away by the best service (from some staff) I’ve ever received in my life. The highlight was the staff at the restaurant by the pool, also housekeeping, the chaps that drive the buggies and the gardening team.
However reception staff and spa staff are a let down in comparison. Also management staff were visibly absent. I’ve never stayed in a resort hotel so long and not had any interaction with management staff.
Overall wonderful hotel. Rooms great. Could do with modernising a few features, but generally very good.
Hotel prices reasonable for food and drink, I was very pleasantly surprised.
One thing I would say is the state of the public bathrooms in the hotel is a let down. They need much more regular cleaning, for example by the pool side, in the breakfast room/buffet dinner area especially.
Spa needs a lot of work. A big let down. Facilities just didn’t work while I was there. Staff not the best – just not as knowledgeable as I would expect or as friendly as the rest of the hotel (the same goes for the staff at reception). Range of treatments at the spa was not as good as I expected.
Anyway, I will definitely go back.
PS although the beach looks sandy there are lots of stony bits, and in the water it is not sandy, mostly rocky. I was in general a bit disappointed with Fiji versus, for example, Caribbean and especially Maldives, but this isn’t the Intercon’s fault, I would definitely go back, if only for the restaurant by the pool and housekeeping staff service!
30 November 2013
Rated 3.0 out of 5.0 by JoshJB Problematic stay
Our short shoulder season stay at the end of our honeymoon seemed cursed by ongoing problems. It started promisingly enough when we were informed on checking-in that our account would be credited FJ$300.00 for use in the restaurants, in dive shop etc.. But only downhill from there unfortunately.
1. Hired a paddle board only for the guy in the line BEHIND us to be given the last one. The dive shop is very disorganised to say the least, and has clearly an underwhelming supply relative to the size of the resort.
2. The electronics to our room door malfunctioned so we had to wait outside in the humidity for the maintenance staff to do their thing. No problems there BUT fixing the safe (which clearly had not been working for some time) took another 2 hours and numerous phone calls.
3. Upon check-out I noticed that our account had been credited for FJ$600.00 (twice what we had been promised!) and I thanked the staff for their generosity. I was then informed that actually we would NOT be credited ANYTHING at all and that it was all a computer error! Great way to end to holiday with a second invoice $600 dearer than the last being printed out and shoved in your face at 5am!!
There were some positives to our stay, however. The resort is HUGE. The rooms were very nice and the staff were generally excellent and friendly (like all hospitality staff in Fiji). The food in the restaurants was likewise generally excellent although I cannot believe that all the left over food from the buffet (and there as A LOT) is all thrown out at the end of the night and staff cannot take some back to their families.
All in all, I cannot recommend this resort. Spend a bit more money and stay on one of the small resort islands. Or spend a bit less and stay down the road at a cheaper place where poorer organisation might be more palatable.
29 November 2013
Rated 4.0 out of 5.0 by AndyK82 Great stay
this was a great holiday with sensational weather. the resort had all the facilities and amenities that we had expected and more.
It caters for adults and children.
Natadola bay is truly a must see - white sand and blue water
The room service fee was very expensive.
27 November 2013
Rated 5.0 out of 5.0 by Son75 Rapt!
This resort was everything (and more) that we had hoped for. We had waited a LONG time for this holiday, and it did not disappoint. The resort itself is just stunning - cannot fault it. I have not stopped raving about this property since we returned & have already been online looking at dates to (hopefully) return next year! We 'only' booked a 'standard' Garden View Twin room (2A and 2 young children), and I have to say it was probably the best room, and definitely the biggest we have ever stayed in. The gardens, the pools, the beach, the people.. all beautiful. I noticed prior to leaving for our holiday, a lot of comments mentioning 'Fiji time'.. and I can honestly say, that we never encountered it. We found the staff to be friendly, caring and efficient. Having Fiji just 3 short hours (from Australia), I cannot think of a better holiday destination. I would love to see 'free wi-fi' but mostly so I could post photos of your stunning resort. Having said that, a week away from the internet was a good break too! We cannot thank you enough for our time at the resort and look forward to when we can again return.
24 November 2013
Rated 5.0 out of 5.0 Favorite resort in Fiji!
We live in Fiji and went for our birthdays. You have a beautiful inside room and another outside room with a couch, chair and 2 person bath on the patio. It has a screen to pull for privacy.
The food was great as well as the staff. Everything was clean and looked like new. The bathroom is amazing as well as the Bose sound system for cd's and TV. There are speakers in the bathroom. Not much was missed when they designed and built this resort. It is definatelly a 5 star resort. The area and beach are very nice as well. Enjoyed the infinity pool.
Everything was great!
22 November 2013
Rated 5.0 out of 5.0 by peteranne peter&anne
overall a truly memorable stay; excellent accommodation; staff very friendly, helpful & obliging. no problems with children in the adults only pool, as was suggested in previous reviews. sensational beach. loved the involvement of holidaying children in the evening fire lighting ceremonies & performance of local village choir. beautiful meals. received excellent service & treatment from Intercon's "resident" doctor. what an experience-Natadola Bay golf course; even if you don't play it's worth the drive around the course. my only "negative" comment regards the exorbitant price of wine at Navo restaurant; which made a sensational dining experience slightly disappointing....but didn't spoil our stay!! would love to comeback.....& play more golf!!!
17 November 2013