Rated 3.6 out of 5 by 18
Rated 5.0 out of 5.0 by ShahIY Interconti Tokyo Bay
I was initially apprehensive when I wanted to book the Interconti Tokyo Bay, because of the mixed reviews. I went ahead and booked this hotel because of two reasons - 1) the price, as it was not as expensive as the hotels in the Maronouchi area, and 2) the location, being next to the bay with adequate train links to take me where I wanted to go.
Contrary to other reviews, where there were comments of poor-English speaking staff, I did not get that experience at all. In fact, the front office team and the restaurant captain, spoke excellent English.
While my opinion of my first stay in this hotel could be influenced by the fact that I got a room upgrade with a fantastic view of Tokyo Bay, being a business traveller, two most important factors here worked for me - I had an excellent sleep, and the internet connection is free and fast.
One point though that could make the stay even better was the breakfast, or lack of choices (at least during the time I stayed). For a big hotel, the breakfast selection was surprisingly compact. The selections, although adequate for my needs, was not the extensive spread I expected of a big hotel - limited selection of fruit juices and drinks as one example. In any case, I was sufficiently nourished with the small but good Japanese food selection, but you would probably struggle to justify value-for-money on a small breakfast.
Overall, I would recommend this hotel. The staff was knowledgeable, room and the sleep were excellent, the internet worked, and the location good.
03 December 2013
Rated 5.0 out of 5.0 by john0707 Great location and service
This is my second stay.I stay 8 nights in this hotel.
The view is value of the money, the matrice is good for sleep. the hotel provide free shuttle from railway station to hotel save a lot of time.the room has classic decoration
The staff is helpful and polite .
the food is a little bit pricy .
26 November 2013
Rated 3.0 out of 5.0 by AzizJ Disappointment
Worst experience of an intercontinental hotel. the staff at this hotel spoke poor English. the room furniture was old. at checking out the hotel gave me different price than the original quote from the website. because of the poor English it took long time to reach an understanding of there mistake.
17 November 2013
Rated 2.0 out of 5.0 by Shambles Unless you are spending big bucks on Club level, probably choose another :(
I've now stayed 3 times at this hotel - I am Platinum Ambassador IHG member and have used many Intercons around the world, usually with an awesome experience. The previous two stays at Tokyo Bay i booked a Club room and having the personalised service of Club checkin/checkout and a nice cnr room upgrade made for a good experience. However, my last night there (Fri 18th Oct) the experience was not up to the usual Intercon standard. Lobby/checkin staff were pretty inflexible & not as friendly as other Japanese hotels (Japan customer service is typically some of the best in th eworld in my opinion). For some reason, my non-smoking room smelt pretty smokey and the free amenities I usually get were not provided. First world problems I know but this is honest feedback for frequent travelers like me who usually get extra service for our loyalty. I was hoping to bring my wife to Tokyo Bay area next year but dont have the budget for a club room - I'll probably book a different hotel but may return to this one if I have a the opportunity to fund a club room again.
08 November 2013
Rated 1.0 out of 5.0 No nos sentíamos en un Intercontinental
Me gustan mucho los hoteles intercontinental tanto para viajes de negocio como de placer pero el Tokyo Bay fue diferente.No tuvimos ningún recocimiento con mi tarjeta de IHG Platinum member.No hubo ni siquiera palabras de bienvenida, ni coctel de bienvenida, ni frutas, ninguna atención especial. La chica que nos atendió hablaba un inglés pésimo que no se le entendía , le pedimos poder hablar con otra persona pero no lo hizo. Sorprendentemente tampoco teníamos derecho a usar el club del hotel. La habitación tenía linda vista sobre la bahía pero su decoración era completamente recargada.
El desayuno es el peor que me ha tocado en todos los viajes que he hecho por muchos países. Las frutas que además eran muy pocas no eran frescas, no había queso de ninguna clase. No provocaba!
Es un hotel muy bien situado cerca de Hamamatsucho station y un buen servicio de shuttle bus. En cuanto al personal solamente el chofer y el botones de la entrada principal fueron muy amables, los demás muy desatentos.
06 November 2013
Rated 3.0 out of 5.0 by Christina3 Disappointing stay
Hotel is conveniently located by the monorail station. hotel is overpriced and probably needs a little make-over. the staff was cold and unfriendly.
03 November 2013
Rated 5.0 out of 5.0 by kimt Close walk to subway!
We stayed three nights at the Club level. The value in staying at the Club level is terrific. The included breakfast,nightly dinner and drinks are well worth the upgrade price. The room we had on the 22nd floor with the river view was marvelous! Suzuiki the host on the 20th floor was very helpful with every thing that we needed, from making the airport limo. reservation to showing us how on a map to take the subways. I would highly recommend this hotel. Very clean with comfy beds.
01 November 2013
Rated 2.0 out of 5.0 by Grahambowtie No Smoking Room
I recently stayed at this hotel - it is in a good location for my business work in Tokyo. The room was filled with smoke constantly even though this was an executive club room (NON SMOKING).
I arrived early at the hotel from Australia and my room was not avaialble. The room offered was not an upgrade normally extended to Ambasador members. The room was comfortable but filled with smoke which got worse to the point I had open the window and switched off the air conditioning.
The staff were helpful and freindly but did not really have much of a clue of how to improve the situation.
I have been an Ambassador member for quite a few years and have stayed at many hotels in your chain around the world. The experience in Tokyo has made me rethink should I renew my membership or go to one of your major competitors?
31 October 2013