Rated 3.8 out of 5 by 20
Rated 5.0 out of 5.0 by Japan Traveler Great Value in Tokyo
I often stay at the Tokyo Bay Intercontinental on business trips to Japan. This hotel is located on the Tokyo waterfront and has a fantastic view of the bay which is even better when the rainbow bridge is illuminated at night. I enjoy watching the ships at the nearby ferry terminal and have even taken a cruise around the bay in the summer which my wife really enjoyed.
The location is reasonably convenient as there is a local train station right next to the hotel and another train station is only 3~4 min. away on a free shuttle bus. Nice shopping areas are a couple train stops away. I can also get to the bullet trains at Tokyo station with a quick 10 min taxi ride.
As an IHG Ambassador member they always give me room upgrades and provide very good service. My rooms have always been clean, modern, and well furnished. During the year end holidays the hotel decorations are really nice and there was even a beautiful little illuminated Christmas tree in my room. Very cute.
I've never had any problems with the staff at this hotel and they've been very helpful and even found a room for me when the hotel was fully booked and I didn't have a reservation.
There are 3 Intercontinental hotels in Tokyo and I've stayed at all of them. While they are all nice hotels, the Tokyo Bay Intercontinental typically has the BEST prices. I used to stay at the others, but now I try to stay at the Tokyo Bay. Similar rooms and service, but a much more affordable price.
23 February 2014
Rated 5.0 out of 5.0 by junkabs A memorable experience for first time Ambassador
Honestly speaking, I reserved this hotel by mistake as I thought this was located adjacent to the O-daiba Shopping Mall (it was NIkko Hotel which I later found out) but this mistake was a blessing in disguise as we had a very good experience staying there.
It was my first time to be an Ambassador member and what a difference. We were upgraded to a very nice room with great view of Tokyo Bay and the O-daiba Shopping Mall and with free breakfast! Fruits and bottles of water were served as well.
Staff were very courteous and efficient as well.]
The only thing that I would have wanted to do is to check out late but due to our schedules, we had to go back after lunch. Well, maybe next time.
12 February 2014
Rated 5.0 out of 5.0 by ShahIY Interconti Tokyo Bay
I was initially apprehensive when I wanted to book the Interconti Tokyo Bay, because of the mixed reviews. I went ahead and booked this hotel because of two reasons - 1) the price, as it was not as expensive as the hotels in the Maronouchi area, and 2) the location, being next to the bay with adequate train links to take me where I wanted to go.
Contrary to other reviews, where there were comments of poor-English speaking staff, I did not get that experience at all. In fact, the front office team and the restaurant captain, spoke excellent English.
While my opinion of my first stay in this hotel could be influenced by the fact that I got a room upgrade with a fantastic view of Tokyo Bay, being a business traveller, two most important factors here worked for me - I had an excellent sleep, and the internet connection is free and fast.
One point though that could make the stay even better was the breakfast, or lack of choices (at least during the time I stayed). For a big hotel, the breakfast selection was surprisingly compact. The selections, although adequate for my needs, was not the extensive spread I expected of a big hotel - limited selection of fruit juices and drinks as one example. In any case, I was sufficiently nourished with the small but good Japanese food selection, but you would probably struggle to justify value-for-money on a small breakfast.
Overall, I would recommend this hotel. The staff was knowledgeable, room and the sleep were excellent, the internet worked, and the location good.
03 December 2013
Rated 5.0 out of 5.0 by john0707 Great location and service
This is my second stay.I stay 8 nights in this hotel.
The view is value of the money, the matrice is good for sleep. the hotel provide free shuttle from railway station to hotel save a lot of time.the room has classic decoration
The staff is helpful and polite .
the food is a little bit pricy .
26 November 2013
Rated 3.0 out of 5.0 by AzizJ Disappointment
Worst experience of an intercontinental hotel. the staff at this hotel spoke poor English. the room furniture was old. at checking out the hotel gave me different price than the original quote from the website. because of the poor English it took long time to reach an understanding of there mistake.
17 November 2013
Rated 2.0 out of 5.0 by Shambles Unless you are spending big bucks on Club level, probably choose another :(
I've now stayed 3 times at this hotel - I am Platinum Ambassador IHG member and have used many Intercons around the world, usually with an awesome experience. The previous two stays at Tokyo Bay i booked a Club room and having the personalised service of Club checkin/checkout and a nice cnr room upgrade made for a good experience. However, my last night there (Fri 18th Oct) the experience was not up to the usual Intercon standard. Lobby/checkin staff were pretty inflexible & not as friendly as other Japanese hotels (Japan customer service is typically some of the best in th eworld in my opinion). For some reason, my non-smoking room smelt pretty smokey and the free amenities I usually get were not provided. First world problems I know but this is honest feedback for frequent travelers like me who usually get extra service for our loyalty. I was hoping to bring my wife to Tokyo Bay area next year but dont have the budget for a club room - I'll probably book a different hotel but may return to this one if I have a the opportunity to fund a club room again.
08 November 2013
Rated 1.0 out of 5.0 No nos sentíamos en un Intercontinental
Me gustan mucho los hoteles intercontinental tanto para viajes de negocio como de placer pero el Tokyo Bay fue diferente.No tuvimos ningún recocimiento con mi tarjeta de IHG Platinum member.No hubo ni siquiera palabras de bienvenida, ni coctel de bienvenida, ni frutas, ninguna atención especial. La chica que nos atendió hablaba un inglés pésimo que no se le entendía , le pedimos poder hablar con otra persona pero no lo hizo. Sorprendentemente tampoco teníamos derecho a usar el club del hotel. La habitación tenía linda vista sobre la bahía pero su decoración era completamente recargada.
El desayuno es el peor que me ha tocado en todos los viajes que he hecho por muchos países. Las frutas que además eran muy pocas no eran frescas, no había queso de ninguna clase. No provocaba!
Es un hotel muy bien situado cerca de Hamamatsucho station y un buen servicio de shuttle bus. En cuanto al personal solamente el chofer y el botones de la entrada principal fueron muy amables, los demás muy desatentos.
06 November 2013
Rated 3.0 out of 5.0 by Christina3 Disappointing stay
Hotel is conveniently located by the monorail station. hotel is overpriced and probably needs a little make-over. the staff was cold and unfriendly.
03 November 2013