Rated 4,7 out of 5 by 27
Rated 5,0 out of 5,0 by ND Traveler Heaven
Booked our room on line. Not so sure we got a great deal, but, it was a very memorable time!
23 de febrero de 2014
Rated 5,0 out of 5,0 by AaroninChicago Exceptional Staff!
The personal greeting and farewell from the General Manager upon our arrival and at the departure was something I've never experienced in the hundreds fo trips I've taken. The tone she set was evident as the rest of the staff were incredibly friendly and went out of their way to provide great service.
I stayed in the garden view bungelow with pool and enjoyed the experience! The room was incredibly comfortable -- mattress and pillows exceeded my expectations. Nice bathroom as well.
My only criticism would be that everything shuts down so early. On our first evening we took a nap and awoke at 9:30 to find the kitchen closed. Everything in the area was also closed. I wished that the hotel woudl have offered late room service or kept the bar lounge open later with some food items available.
21 de enero de 2014
Rated 4,0 out of 5,0 by Turtlegirl123 Room mixup & clogged sinks
My friends and I stayed at this property for 5 nights in November 2013. The property is slightly outdated but overall, not bad. Upon our arrival the first day, we were given a tour of the property and then shown to our over the water bungalows. We had booked two bungalows with twin beds. However, they gave rooms with one full sized or queen bed.
When we explained that the sleeping situation would not work for us and that none of us were couples, they suggested that one of us sleep on the sofa bed. I'm sorry but we did not pay this much to sleep on a sofa bed. We were told that there were no twin bed rooms available. After expressing our disappointment that this setup was not acceptable, they then went to double check their system. Turns out that 2 rooms were available. It was later explained to us that it was our agents fault for not passing on our bed preference. Regardless of whose fault it was, suggesting that one of us sleep on the sofa bed, which is not as comfortable as a bed, was not acceptable or accommodating.
Another downfall was that the sinks in both bungalows were clogged. The double sinks in ine room drained very very slowly and the one sink in the other room wouldn't drain at all. The sink plug was completely stuck shut.
Despite these mishaps, our overall stay was good. The hotel is not as modern or upscaled as its sister hotel or many of the others but it's clean and well managed for the price you pay. If you want the nice fancy perks, you still have the option of going over to the Thalasso.
It is definitely windy here (day & night) compared to the Thalasso which makes swimming/snorkeling a little difficult but on the flip side, it has the best snorkeling areas. You see a lot more fish here. Plus the coral gardens is only a 10-15min kayak ride away. There are also many local restaurants within walking distance from the hotel.
There are definitely pros and cons to this property. It all depends on what your holiday plans are.
As for receiving IHG Rewards for my stay, unfortunately, I was informed that I didn't qualify since I booked the room from a travel agent. So keep that in mind.
29 de noviembre de 2013