Rated 4.6 out of 5 by 174
Rated 4.0 out of 5.0 by 278jack helpful staff
musty odor in lobby and hallways in the evenings/nights
24 September 2014
Rated 4.0 out of 5.0 by nortlyn overnight stay
We were in the area due to a meeting my husband had at a different area hotel. We chose the Staybridge because of its offering of a breakfast and the evening social. It is a very clean and quiet hotel even though there is construction going on. Only two things were disappointing to us. One, the pool was a little too cool (for us) and the evening social was a little slow in being replenished. We came down about 1/2 way through the specified time and there was very little to select from. The breakfast meal was very well stocked. All in all we would stay here again.
23 September 2014
Rated 5.0 out of 5.0 by BNRRT Delightful
Very pleasant accommodations. Very comfortable, clean and quiet. Acceptable breakfast and social hour. Ideal location for my conference at URMC.
21 September 2014
Rated 5.0 out of 5.0 by robncourt Great stay
Was in Rochester on business. This hotel is a great choice as it gives you creature comforts of home. The room is very clean and attractive,
Brian at the front desk is very professional, courteous and helpful, as is the lady he works with (didn't get her name). Brian even took the took and had great patience in getting my wireless connection going. It wouldn't work with my computer so he offered a cable to connect directly.
My only complaint is that the beds are on the somewhat soft side.
20 September 2014
Rated 5.0 out of 5.0 by Theo35T Value
Courtesy was excellent. Suite was well equipped and comfortable. Well kept outside. Excellent breakfast. Location to a walking trail in a quiet park. Staff was prompt and polite. Room was pleasant and comfortable. Guess that covers everything. I have no more remarks at this time. I'll be booking a room again in a week.
17 September 2014
Rated 2.0 out of 5.0 by Doug40 staff was unfriendly
room was beautiful just staff was not very friendly..i felt like i was not at a IHG hotel
15 September 2014
Rated 4.0 out of 5.0 by Hunbo Restful stop
This facility has always been staffed by caring professionals. The location next to a river offers quiet and natural rest if you're booked in the river view rooms. Rooms are clean, quiet and well maintained except for the time I had stayed in the room next to the exercise room. Wish mgmt can devote more staff to clean breakfast area chairs(common in most hotels) from condiment residue.
One safety issue with this facility is the parking lot, which is being used as a shortcut from the street to the park drive, cars zoom by at very high speed and you cannot let your guard down while unloading the car. I have brought this up to hotel mgmt & IHG but no response from either. Otherwise, I would highly recommend this place, compared to other Staybridge facilities.
14 September 2014
Rated 5.0 out of 5.0 by ed1954 return visit
I had stayed there for 5 months a few years ago and they still have the same great service,I enjoyed talking to the staff at breakfast and the social and met some new people that were also staying for a long period of time.I would most definitely stay there again if I come back to work in the area.
12 September 2014