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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
96%
Recommander cet établissement

Impression générale

4,7

en fonction de 1001 avis
96%
Recommander cet établissement

Ratings Breakdown

1001avis

  • 5 Étoiles
    768
  • 4 Étoiles
    158
  • 3 Étoiles
    46
  • 2 Étoiles
    18
  • 1 Étoiles
    11

Not for Kids

By

février 22, 2024

club

Although majority of the staff and our stay was good, there is no place for groups or kids to do at this hotel. We were booked here by our hockey tournament and I can't stress enough that is this NOT the place to book for that experience. We thank the staff that was accommodable and appreciate their efforts but I can honestly say this is a great hotel for work but not play.

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Excellent value, terrific staff

By

janvier 18, 2024

A nice hotel, friendly staff and it's pet friendly. Low pet fee too. We stay there twice a year when we travel to and from Boise to Maine.

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Okay stay

By

novembre 26, 2023

Room was clean and comfortable, check in was smooth and quick. Customer service lacked. We had an issue with our toilet from the moment we arrived. Notified front desk in the morning and nothing was done about it by the end of the day. The gentleman at the desk in the evening had a “what do you want me to do about it attitude” reluctantly came to fix it but still it didn’t work properly but was a bit better. Did not like the fact we were made to feel like we were a bother

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Friendly welcoming staff and super clean facility

By

novembre 03, 2023

The staff was very welcoming both when I called to let them know I was running late as well as check in and check out.
I was also impressed by the crisp cleanliness of the facility, especially for a hotel allowing pets.

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Great service

By

octobre 31, 2023

Employees are very pleasant and willing to answer any questions. Could definitely use a breakfast in the morning.

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Great experience overall

By

octobre 20, 2023

Hotel was super busy on arrival, but staff made sure I got a room quickly and recommended places to eat while I waited.

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short stay during Buffalo Bills game

By

octobre 17, 2023

great stay for location. even better after renovations. I recommend stay here if passing thru close to airport and easy access. check in and check out really easy. had to wait for early check in due to convention and Bills game.

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Great hotel for the price..

By

septembre 19, 2023

We’ve used this hotel 2 years in a row for our Bills weekend visit,both times have worked out very well.
The hotel is a bit far from the stadium,but close to grocery/shopping and it’s a fairly easy drive to Highmark stadium,roughly 30 minutes.
Very clean,really like the room with the seperate bedroom with a TV,full kitchen and good sized living room with a TV as well.
Great value,will be back next year-Go Bills!

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Great Stay

By

septembre 18, 2023

Great value
Clean room Spacious accommodation.staff were friendly centrally located. Would be nice if there was a hot tub or pool on-site. Easy access to shopping in Amherst. Staff were always friendly

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Great experience and booked next trip

By

août 31, 2023

Staffs were friendly. General Manager Jackie Lewis was very helpful and knowable. She answered every question I had. The suite was spacious and clean. I love the large windows, complete kitchen, big dinner table, comfy sofa and bed. Location is great. Driving to shopping malls and restaurants took only a few minutes. Also it is right next to UB.

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Superb Front Desk

By

août 31, 2023

Overall experience here excellent helped primarily by a super friendly & professional Front Desk staff. Our first Candlewood visit but we'll be back.

The coffee could use some improvement though! :-)

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Staff

By

août 28, 2023

While I normally we throughly enjoy staying at this location, the new staff is much to be desired. Front desk was too busy on phone “work” related but still couldn’t acknowledge customer in front of her. Then got rude because she was called out. Jackie in the other hand is absolutely this hotels best asset. As long as she is there we will continue to stay

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