Frequently Asked Questions
I am missing points from one of your partners. How can I get my credits from them?
I am missing points from one of your partners. How can I get my credits from them?
If you need assistance regarding missing partner credit/points, please complete a Missing Partner Credit Discrepancy form.
I am missing points from Hertz. How can I request credit?
I am missing points from Hertz. How can I request credit?
Bonus points from Hertz car rental are issued within 2-4 weeks after the rental. To request missing miles, use the Hertz Retroactive Mileage Request Form. Be prepared to provide additional information such as your IHG® Rewards Club number, Rental Agreement Number and travel dates.