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Frequently Asked Questions

I am missing points from one of your partners. How can I get my credits from them?



 

If you need assistance regarding missing partner credit/points, please complete a Missing Partner Credit Discrepancy form.

I am missing points from Hertz. How can I request credit?


 

Bonus points from Hertz car rental are issued within 2-4 weeks after the rental. To request missing miles, use the Hertz Retroactive Mileage Request Form. Be prepared to provide additional information such as your IHG® Rewards Club number, Rental Agreement Number and travel dates.